I can't get a stylist to do only what I ask and no more. I only ever want the back trimmed and evened out since my hair has grown out. Linda trimmed the back, but took it upon herself to buzz the sides of my head (unevenly I might add) and then took at least 2 inches off the front when I specifically said don't touch the front. You might ask why I didn't stop her. Well, she's buzzing the back, as she should, but then quickly goes to the right side above my ear and buzzes it off. At that point I was just shocked and didn't know what to say so I had to have her do the other side too even it out. Fortunately it was an inexpensive cut, but why don't they ask you before they do drastic stuff? read more

Don't ever get a haircut here. We arrived at 8:30 and there were two haircuts. We asked the lady if she is okay to accommodate two people as they close at 9. She said okay and started the first haircut. She seemed more interested in selling us the shampoo than the actual haircut. Also it took her all of a min or two to finish the first cut which was not even done properly. We were waiting for someone else to do the second haircut but later she said she will be doing it and we couldn't say no. Our mistake. So she hardly did the haircut and was like oh its done. We told her that we want it shorter to which she replied "it's 9 and we are late". This completely shocked us. Was she expecting us to leave with half a haircut? We asked her to at least finish it properly, to which she gave a weird look. Ummm seriously, didn't we ask you earlier if you were okay to do two haircuts? All in all a bad experience. Poor customer service and average haircuts. read more

I just got a haircut with Robert and I need to tell you that he is a miracle worker with scissors. I showed him a photo of what I wanted and a photo of what I needed to get today to keep the transition slow. Within fifteen minutes I knew I was getting the best haircut ever. He's amazing, fast and fun to talk to. I've been going to Robert for about five years and he is one top shelf hair stylist. I trust no one but Robert to give me the haircut I want. Thank you Robert today's haircut is just perfect. read more

For the longest time, I've only let one person touch my hair since my hair is kinda of hard to work with, but since my usual stylist is out of the way, I've been coming to this Supercuts for my last few hair cuts. I haven't had a bad cut....yet. Good service and the place is clean, but the stylist seem almost robotic and they don't usually converse with you unless you talk to them first or, I guess, if you are a regular. But A-Ok just to come get a cheap trim. read more

I walked in to SuperCuts without an appointment and was so lucky to meet Farah. She did a beautiful job and understood the style I wanted. It was a great hair salon experience. read more

Ask for Dana, she knows the stuff about hair. All of them very curious and customer service is good.

Went there for my 12 years old daughter as I was told it would be cheaper than my usual hair salon close to our home. Entered, selected the $14 junior hair cut on their system. Then I was asked if I wanted a Blow dry for my girl. I did not know what it was and was not told about any price increase. Final price: $54!!!! After saying that I was surprised by such price I obtained a price reduction to $49!! And was asked what tip I wanted to add!!! If you want a good hair cut at a price you do not control and if you have no limitis this is the place to go! Was the first and last for us. read more

just had one of the worst customer experiences of my life. I showed up at 8:58am when the store opened at 9. I waited 35 minutes for a 5 minute haircut. the staff was late getting to work and wasn't read to take customers at 9. then, they dilly dallied with other customers while 3 of us were waiting. one of the hair stylists spent 10 minutes talking to another customer before even touching his hair. the power went out during their hair cuts which cost everyone another few minutes. then when I finally got in the chair to get my hair buzzed, my stylist accidentally cut WAY too much hair near my ear and then ARGUED with me saying that I "don't grow hair there" despite it being completely asymmetrical from the other side. to top it off, the receptionist (who barely speaks any English) charged me an extra dollar (added 1 dollar bigger tip than I requested. yes I tipped even after all this crap.) And then said she couldn't figure out how to refund the charge. WTF is this place. I'll be going somewhere else from now on. read more

We love this particular Supercuts, and always request our favorite stylist, Aurora. My son just had his hair cut by Aurora. He is a freshman in high school, and she is very good about cutting it exactly how he requests. She has done my hairstyle too. I highly recommend this location as most of the stylist are very good. It is not trendy, but if you want a good basic cut that is not too expensive - this is the place to go! read more

It's a good, inexpensive hair cut. But you really have to get the right person. Most do a fine job, but some of the folks there are not very skilled. read more

This place should be called SuperRude or SuperBad instead. I made an appointment at 11AM with Robert Nguyen since he was the only one available. When I arrived, he asked me to wait 20 minutes since he wanted to eat his lunch early. After 35 minutes, he came back and cut my hair in 10 minutes. He did it such bad job that I had to go to another place and pay extra $30 to get it fixed. I don't know the other hairdressers there, but I definitely will NOT recommend Robert Nguyen. read more

This Place sucks! A hair dresser named John.P , he is a hawker. His concentration is just to make money by selling the products to the customer and does not concentarte on Hair cutting. I got my worst haircut in my life. He suggested me to go for Keratin treatment and my hair got burned.NEVER GO FOR IT ON HIS SUGGESTION. He attends multiple customers at a time. If you ask anything, he always pushes you to buy something as a treatment. If you love your hair,Never visit this place. read more

I agree that Sue is good - nice lady , there are couple of nice ladies who cut hair there. But the men are somewhat arrogant and rude. there is guy steve , who has an attitude... also, they now charge $2 extra if you want to cut your hair with your preferred person. I think this is not fair since you always want to cut your hair with the person you are used to. Just like you go to your regular doctor or dentist - you want your regular person to cut your hair. This they charge over their rate + tip!!. I ended up paying $17 for my son. read more

Bad experience. The lady asked me to wait for 5 mins and took her other regular customer. What is the use of check-in system. I waited for more that 20 mins for the other person to complete. Totally unprofessional I would give a negative rating if I have one. Won't come back to this place again read more

call 15 min ahead of time when you're on your way, get no wait. The lady that cuts my hair here is extremely nice and does the best job. She remembers what kind of hair cut I get, I dont even need to say what I want. read more

I struggle to describe how I want my haircut. I've come to this location twice and gotten really good haircuts. I don't know the name of the stylist. I couldn't really tell what she was doing, it seemed kind of random. But when I got home and looked in the mirror, perfect. Long on top, blended on the sides. Plus in the morning or evening I have never had to wait. This is my favorite supercuts. read more

This is the only place i get my haircut now....my girlfriends kids get their haircut there too... friendly service and what i consider cheap.... My girlfriends daughter had a $250 haircut last year and i consider the haircut she got here to be better. read more

SERIOUSLY, I don't get my own hair done here. But its a pretty reliable place to take my son to get a hair cut. I've been to other places and have asked them to fade my son's hair, and for some reason it would end up all f'ed up looking. But everytime I take him to Supercuts it comes out perfect. And my son loves it because they always give him a lollipop. read more

I used to come here all time for my haircut from around 2005-2010. I moved out of state for a few years and came back just a few months ago. I have come here 3 times since I have been back hoping I have just had a real bad stylist and hoping I see the Persian woman that used to cut my hair before. She was awesome. No such luck. I think she is gone. Which means 3 strikes this place is out. Been in 3 times and each time my haircut was horrible. It's been uneven or they missed spots....they are friendly but their skills at cutting hair are at a kindergarten level. read more

This place has some good talent and friendly staff......I have gone out of my way for years (passing other franchises) to go here. My favorite is Steve, he is great, attentive, fast and friendly. The staff at this location has been a team together for many years and it shows. They all get along and do the best job possible. I've used plenty of other Supercut locations and I have been very disappointed, but not at 5138 Stevens Creek Blvd. read more

First time customer. The employees were friendly, I got a simple clipper cut since it's summer. I will post a updated review when I have a scissor cut. Overall the experience was positive for my first visit. read more

Been here twice with my boys. They just don't care. Our first time, the haircut was sloppy on my older son who wanted his hair crewcut. They had no idea what that was. The second time, was for my younger son who has lovely long hair. He wanted it trimmed for his halloween costume. I specifically told the lady to please cut an inch off the back and give him a layer. I turn around and she's butchering his hair with the clippers. I don't get it, don't all people who cut hair know what layers are? My son was in tears and I was close to them. That was the last time I'll go! I asked her what she was doing and she was so clueless and didn't care either! Seriously go somewhere else. I know supercuts isn't the most quality but this is beyond bad. read more

Grace is a world class hair stylist and star of this location. Jackie, another stylist at this location initially gave me a bad haircut and I had to go back to get it fixed. Grace fixed my haircut for free and transformed the original bad haircut into an extremely good haircut. Grace's skills and customer service are both top notch. They should give a promotion and raise to Grace for her excellent skills, customer service and for making up for the faults of others on the team. read more

For some reason prices here are $3 more than at other Supercuts I have been to. The stylists moved at a fast pace to get done which is generally fine except the instrument they use to trim the hair at the base of the head cut my son. Will not visit this Supercuts again. read more

Always get an excellent cut and I've been going here for many years. Even though I have moved to Oakland I still stop by when in town. A+

I have curly hair and hardly satisfied with any of the haircuts I get. Actually I'm a bit picky about my hair style. A friend of mine recommended Sherri on this branch of super cuts. I thought to myself it worth trying... and I think finally I find my hair stylist! She is really skillful and I finally got the haircut I wished for many years. I think she really deserves a five star review. Thank you so much Sherri! read more

The manager at this super cuts is Sue not Thuy. She is the only one my boy friend and I are getting hair cut with. The service at this shop is the best. Nice and clean place as well. Thanks Sue. read more

Last 3 years I've only got my haircut here. Customer service is great! All of the ladies here are good! Professional and clean!

Grace is really nice and professional and detail-oriented. I would highly recommend her as your stylist. I am really content with the haircut I got from her. read more

As much as I like some of the hair dressers here, it is just ridiculous if you have to wait for an hour, even after an appointment. If you value time this is not the place. Update: I did get the haircut after the wait and am very happy with it. They gave me a $2 credit, I understand it is a token, no issues, it's not the money as my tip was more than it. I understand some customers may come in for some service and then decide for more which can take extra time. But then let the customers with reservation know the reality so they can plan. In my case 39 min after the time reserved I even offered to reschedule to a different time or day as I had to take my daughter for soccer. I was told 5 min more which ended up lot longer. There are way better ways to handle customers: both who demand more service than initially asked and ones who booked online thinking they can avoid long wait. Recommendation to business - value your customers. You have some good hair dressers but if you cannot provide proper customer service you'll loose customers like me. I was a loyal Super cuts on Prospect Rd customer till they messed up with service on several occasions. Please don't stoop to that level and fix the issues. read more

Grace is amazing and cuts extremely well! Was happy with my hair cut. Their cool attitude was a big plus! Will be seeing you soon!

I have been here several times now. I have liked the haircuts I have received here (good for $14). Also the place is very clean. However I recently discovered that you need to pay $2 extra if you want your hair cut by a particular stylist (aka "request"). This is fairly strange practice for an inexpensive salon like supercuts. However what bothered me more was that I wasn't told about this until after the hair cut. I have always been to salons that charge ~$15 and haven't ever come across such a policy. The problem with inexpensive salons like Supercuts is that they are bound to have ~20% of really lousy stylists and frequent new stylists. So if you want to go here regularly, be prepared to pay couple of extra bucks. So, with that a normal men cut would cost $20 here ($14 + $2 request + $2 Shampoo + $2 tip). At $20, this would not fall under the inexpensive category. I would rate it 3 star if its in the "moderate price" category. However since it is currently listed as "inexpensive", I am rating it as 2 star. I would recommend Maly for Indian men cuts or anyone else who prefers to keep longer hair. read more

Short and straight forward feedback: I would never come back to Supercuts again, the hairdressers are newbies. Not recommend for high demanded hair cuts. read more

idiotically stupid hair cutter. i said i wanted a medium hair cut, and the piece of shit practically made me bald. im never going to super cuts again. read more

Only because 0 stars isn't available. Some older lady couldn't cut my wife's hair per my wife's request, wouldn't take advice from another stylist when it became apparent she was having difficulty, and hacked twice at my wife's hair when she got frustrated. Unprofessional, discourteous, and unskilled. She shouldn't have been given a chair. read more

Would give a lower star if possible. Generally don't write bad reviews. Told me on check in that wait was 15 mins . After waiting more than 40 mins they are taking walk-ins without registering and telling me to come another day, some service ! Will never go back to such inconsiderate and dishonest service. read more

Came in yesterday with my bf... Jackie was his stylist. Overall it was a great experience. Great work, friendly, fast, and efficient. Kudos to you Jackie the only crummy thing is that you had to pay a couple bucks fir stylist request, but hey Jackie, you worth it grl! read more

This place is great! They remember you if you return and the price is right. I get compliments on my hair cut everytime I go. I get more compliments on my hair cut from Supercuts than I did when I went to James Craig. in Saratoga I like the staff as well, They seem like genuine people. Save your hard-earned money for the hard times ahead as we have to pay for the Bush Wars and get a decent cut here! read more

I love the stylist I use here. I find it assinine that I am penalized $2.00 for waiting for the stylist I prefer. The extra $2.00 does not go to the other stylists, but just in the pocket of the company/franchisee and out of mine. read more

Since I only go here for a particular stylist, this review is only for one stylist at this Supercuts...Robert. Have been going to see Robert for over 15 years when he worked at another store. He is so good, that I will follow him wherever he goes. Not only do I always get a great haircut, but he has changed with the times and has kept current so if I choose to "change up" my hair style...I would trust him to make it look great. Being an Asian with straight, black hair with a current preference to have it cut short...it would be easy to see mistakes from an untrained/inexperienced stylist. Robert has never given me a bad haircut. Always precise and detail oriented. Beyond the haircut, Robert is very personable. Easy to talk to and have a light conversation with to pass the time while he works on the haircut. So, I will repeat what a previous reviewer said..."Come here and ask for Robert. You'll thank me later." read more