Salesperson was James - He was very good to work with. Even though I didn't get into the car that drew me in, I got into something even better. Will definetly return once I am back in the car market. read more

I just had the most Fantastic buying experience at Superstition Springs Lexus yesterday, want to send a Shout Out and give my highest complements to the entire Professional Staff at this Dealership! Everyone who was involved in the process could not have been more cordial or professional, and my Sales Consultant David Schmidt was Great! From the speed at which my internet inquiry was responded to by the Internet Director, Rashad Creigh, to getting my questions answered about the Used Vehicle I was interested in by the Salesperson who took it in trade, Easton McIntosh, the treatment I received from my Sales Consultant, David Schmidt, the quick and easy negotiations with the help of the Sales Manager Dan Swenson, and the ease with which the Finance Director, Mathew Samselski, made the final paperwork, I'd rate this a 10! From the time I pulled onto the lot until the time I was driving away with my new vehicle was under 2 1/2 Hours! If you are looking to get New or Used vehicle I would HIGHLY Recommend that you get in touch with David Schmidt at Superstition Springs Lexus and allow him and the rest of their Great Staff give you the same Red Carpet service which I experienced! You Can't go wrong! read more

I worked with Bob (aka Robert) who was friendly, honest, and fast. He helped me negotiate terms below what I was getting from internet quotes which was unexpected from a higher end product like Lexus. In rating them, I wished I could have given a higher number than 10 from among their 1 to 10 scale. read more

We just bought a Lexus SUV yesterday. We had a great experience with Corey Isaacs from the ATEAM. Thank you Corey for going above and beyond to get us in the SUV we wanted. Corey treatedus with respect and didnt try to sell us something we did not want. Did not force us into anything we did not want. I would recommend dealing with Corey if you are going to this Lexus dealer. He's a great guy and would buy all my cars from him. Thank you so much Corey. Christine & Chris read more

My husband and I went in to look at a Lexus. We just came from the Mercedes dealership where we were treated very well. My husband's credit score was great, he had a solid job and was making regular payments on his previous vehicle. Well, all that didn't matter because we are African American and my husband was told that he couldn't get a Lexus because his student loans were in deferment. It didn't take us too long to figure out why we were rejected for a car and a few days later got the same car from another dealership with no problems. read more

Long story short buying the car was a good experience, but everything after was bad. Bought a used car and had a headlight go out shortly after buying like not even 1,000 miles. Last time I bought a used car there was a short term 1,000 mile free warranty for stuff like this but apparently that wasn't the case here. I was told on the phone that looking at it would take an hour. Then I got there and it was an hour and a half and they said 10 more minutes. Then it was over 2 hours and they were still washing it. I had to stop them while they were washing it to go back to work. Counting back and forth to the dealer I was gone from work 3 hours to fix a headlight. Paid $270 for one headlight on a car I had just bought from them so really not pleased on that. Only reason this is 2 stars instead of 1 is that the guys in sales and finance when I bought the car were good and that experience was pleasant. read more

Thanks to Bob Atanasio we had a very good experience at Superstition Springs Lexus. Bob was pleasant and knowledgeable to work with. We live in Surprise Arizona so we drove a long way to buy our Lexus. It was worth the drive because Bob was great to work with and we are very satisfied with our new car. read more

I bought a RX 350 recently from Bob Atanasio. He was excellent, walked us through the whole process. He called me several times before and after we bought the vehicle. I was very impressed with the professionalism at superstition springs lexus. We are very happy with our vehicle and i highly recommend Bob as well as Superstition Springs Lexus if you are in the market for a luxury vehicle. In addition, after purchase, plenty of time was spent in explaining the features and technology. read more

This review pertains specifically to Mr. Bob Atanasio, one of the Sales Consultants at Superstition Springs Lexus. One week ago, my wife and I purchased an automobile from this dealership and we were fortunate enough to fall into Mr. Atanasio's hands. He was/is an absolute pleasure to work with, and he went above and beyond in helping us get into our vehicle. As a former salesperson myself, I have utmost respect for proper customer service, and I would not hesitate to refer anyone to Mr. Atanasio. He couldn't have done anything more to make the experience better. It was exactly how we hoped it would be, and we're very grateful for his professionalism. Oh, by the way... Superstition Spring Lexus itself is top-notch dealership. Bob was the icing on the cake, and made the experience that much better. If you're in the market for a new automobile, keep an eye on the inventory at Superstition Springs Lexus, and ask for Bob Atanasio! You'll be glad you did. read more

I guess I have to give them one star just to get on the board. Arrived at Superstition Springs Lexus at 11AM per my previously arranged appointment. Was advised by the greeter that my service advisor Samantha Munoz was unavailable, but would be with me shortly. Thirty minutes later I returned to the service drive and asked for the keys to my RX350. Whereupon he greeter asked why and I responded I was tired of waiting on Ms. Munoz. His response was to say OK here are yours keys. Two days later went to Bell Lexus in Scottsdale, and even though the dealership had three times as many vehicles on the drive, I was promptly greeted by the service advisor at the appointed time. Superstition Springs Lexus cannot keep up with any other Lexus dealership I have done business with, and should be avoided at all costs. read more

Robert Atanasio is very honest sales man and takes great care his customers. Thanks Bob!! I love my car

The sales representative that I had helping me and my family out during our experience here was just absolutely amazing! His name is Bob Atanasio. He is a great guy, very nice/professional, and personable! I would highly recommend seeing Bob if you ever come into this dealership! read more

I purchased the upgraded navigation software for my 2007 ES350. Before I left the dealership I asked Service to verify my home address could be found on this navigation system. Since I've owned this car I've had 2 software updates, my home that I've lived in for (40) FOURTY years has always come up with Address Destination CAN NOT BE FOUND along with other restaurants and business that have been in place for years. After having the software loaded, I was told by Service that it still was NOT coming up. I left the dealership pretty upset, feeling that this upgrade cost me $99 for the software and then $69 for service to installing for something that does not work. On top of the software that I'd purchased 2 yrs previous and paid $249 for Software and $69 for service to install. Before I'd left Superstition Springs Lexus I'd asked for the Lexus Corporate Head qtrs office number. Which I did call. I sat in my car for over an hr trying to get destinations of business that I knew had and should be on this software. After stewing for a couple of days over this, I called the Corporate office. They couldn't help we with the problem but referred me back to S S L and to a person by the name of EMILY WAITE. I called Emily and we talked over the phone, I went out to my car and sat in it while she walked me thru several steps to get my system working. WHAT A LIFE SAVER!!!! I again sat in my car after talking with her, and got several destinations to come up that I knew should have been there. I also went and saw her the next day at S S L and she showed me how to get my Blue tooth hooked up. I went home and again, sat in my car and got things entered into my system. Over the yrs that I've owned this car, I quit trying to use the navigation system and I've had 2 new cell phones and didn't know how to link them up. After this week end, I'm good to go. Emily is very experienced with the in and outs of the Navigation and Bluetooth systems. She was so patience and kind. She knows all the little tricks to get a system as old as mine back to working. I've always had good service at S S L, the only reason I'm not giving a 5 star is service should have taken me over to Emily while I was there, instead of letting me leave upset, feeling I'd just wasted my money and feeling Lexus is selling something they know doesn't work. Emily, Thank you so much, I greatly appreciated your kind help. read more

Walked into Superstition Lexus to test-drive their cars, and experience excellent experience learning about Lexus's new technology and safety features offered to their car owners, so decided to buy one after driving two Mercedes Benz for years! Sales department Mike was great and helpful to help me to seal a great deal. I love Kenny in the IT department! He's so wonderful and patient walking me through new features come with my new Lexus. He always answers my texts and calls asking some "stupid" questions! I would recommend this Lexus to anyone I know! read more

At first glance, it was a pleasant experience. No being rushed as we drove on the lot. Good test drive, had to wait till morning to start the deal due to another party out of state. No big deal. Call first thing to start the purchasing process. They take the out of state info and say. We'll call ya back. Then Misseal started ignoring my texts. No calls to me or my dad in GA. No return calls. So I call after work. He straight up lies and says my paperwork is in finance. How? I've thrown out 1 offer and never heard anything thing about it. So he says finance guy is going to call me back in 15-20 minutes. Almost 1.5 hour later. Misseal calls back to inform me that it's been sold. I said I thought we were making a deal on it. His response, "I can't hold the vehicle you didn't put any money down" true statement. However, we had been trying to get the numbers and never even got a response. Sooo they lied, then sold it out from under me, all while running our credit for numbers that were never even discussed. We had a pre approved financing even. Sheisty liars like most delearships. BUYER BEWARE! This seems common with the Berkshire Hathaway auto group. read more

We had the pleasure of purchasing a used SUV from Superstition Springs Lexus on Saturday, April 28, 2018. I say it was a "pleasure" because I have seldom found purchasing a car to be as easy and and as painless as was this experience. First we spoke with Dan Mertens, Internet Sales Manager about a 2015 Kia Sorento LX that showed up on their website. When we arrived, we were greeted by Bob Atanasio who immediately got the vehicle for us to drive. When we returned to the store, Bob was extremely cordial and professional. we explained we already had financing arranged and only needed to settle on a price. After some very pleasant conversation, we agreed on the figures. No pressure, no hype, and no arguments. In just a little over two hours we drove home our "new" Sorento. From the initial phone call about the vehicle to the signing on the "dotted line", we were comfortable and treated with respect and an air of friendship that is seldom seen today. The Finance Manager, Griffen, did not attempt to sell us any "ups" or "extras". We were simply asked if we wanted some of the available optional warranties, etc. When we said "no", that was that. At one point my wife turned to me and said, "Did we just buy a car?" The entire transaction was so smooth that it really was a pleasure. I highly recommend Superstition Springs Lexus and Bob Atanasio to anybody looking for a vehicle with no high pressure tactics. Thanks Bob and the whole crew at Superstition Springs Lexus. read more

we when to sslexus and yes we got a Is 200t from Shay.. please go by and see Shay you will love working with Him

Worst salesperson ever. Zack was condesending, snobbish and a jerk. He wouldn't take us for a test drive. I asked for a trade in value of my 2014 vehicle and without getting all the information, like model and package info, he told us we need to pay $8K out of our pocket. When I told him I had cash, he took at me with disbelief, I was never so insulted. WHAT A JOKE OF A DEALERSHIP!!!! I told him I just traded my 2001 ES300 and wanted another one, he looked at me like I was lieing. WHAT A JOKE!!! read more

Words cannot describe how grateful I am for the people of Superstition Springs Lexus. Brent, the general manager has a great team and they always go the extra mile for you. Being 19 years old no one took me seriously purchasing a Lexus..which is considered to older folks, but no, they believed and sold me a brand new car, but let's not stray away from the man of the hour, Angel Acedo, who is my service writer always goes out of his own way to get things done and handled. Also another noteworthy person is Mike Mcgee, the service manager. Very kind man and explained everything to me. They fixed what Lexus of Chandler broke and I couldn't be happier when he said "We can do it" thanks guys! read more

Pawel was a great sales rep. Really knows the Lexus line. Was no pressure and easy to work with. Highly recommend!! A little about our purchase, 2016 IS 200t. Part sports car, part luxury sedan & all beast! The car is incredibly solid inside and out. The powerful, really smooth, 2.0 turbo has 241 hp and is strong in all 8 gears. The shifting through those 8 gears is almost undetectable. Price? We went to other dealership brands, Honda, Ford, chevy. To get their best quality, you have to look at their top of the line trim. And that puts you over $30k, some way over 30k. After driving the Lexus they weren't even close in quality. Shop certified used and you are right there or less;) Plus Lexus adds two years with unlimited miles to the existing warranty. Unlimited miles! The sales process was unlike other dealers. No sheet of paper where they want you to commit to a number to go show the sales mgr (what BS). We traded a few numbers, listed it down and gave me an out the door price, done! We started at 5:30pm, after a long test drive, negotiations and paperwork, we were driving her home at 8:30. And finally, my wife loves it, is safer in it and looks hotter then hell in it! (We are boomers) read more

My wife really wanted a Lexus, I still was not really sold on the idea. We went to go look at certified used ones over at Superstition Springs Lexus. We were introduced to Bob Atanasio. He showed us a few RX 350s he had in stock, we took a silver one for a test drive. My wife liked it but not the color. We told Bob what we were looking for. A few days after Bob called said he had a lease turn in that was just what we were looking for, I went and checked it out on Saturday, sold 2015 RX 350 white with parchment interior. I picked it up on Tuesday, they had to replace the tires. If you are looking for a great luxury crossover check out the Lexus RX 350, and if you want a great sales experience go see Bob. He is a very knowledgeable salesman and truly sells a great product. You can't go wrong in having Bob find your next Lexus for you. read more

Our salesman Bob Atanasio went above and beyond our expectations with service. We love our "new to us" Lexus. Highly recommend!

Just purchased a New Lexus here. Was a really easy process. They always give you a great price. I liked the fact they have service loaners when I will need servicing because I won't have time to sit around even though the service lounge area has Coffee, cookies, cupcakes, fruit and water. If you are looking to purchase a Lexus I would Highly recommend! read more

Ned is The Man! If you are looking to buy a car with no nonsense, ask for Ned. My wife and I appreciated him and their entire team. Good People! read more

Thank you Bob for the time and patience you showed in helping me select my new car. I look forward to dealing with you on my next purchase. Arne read more

We waited several months for a used low mileage, fully loaded, preferred color RX350. Bob Atanasio regularly kept us updated until one finally came in. We immediately liked what we saw & purchased it. The dealership has been good about taking care of a couple little flaws on our new used vehicle. read more

We are extremely pleased to provide a review for quick friendly superior service at this Lexus service centre. Shane our Service Consultant was most gracious, as we arrived without an appointment. He took our information and assured us the car would be looked at right away. We drove in with a low front tire and drove away with a repaired nail puncture. Congratulations Lexus for providing excellence in service for which you are so well known. read more

We came out to Superstition Springs Lexus looking to purchase a used car. We ended up leasing a 2016 Lexus 200t. From the time we walked in the door until we left with our beautiful new car we received 5 star service. I never felt pressured by our sales person. And purchasing a car has never been one of my favorite things to do. Our sales guy was great at explaining all the features on the car and making sure we knew how to use all them before we left. I would definitely recommend Superstition Springs Lexus when you are looking to purchase a new car!! read more

I bought an Audi from Will N. at this location in December of 2016. To say the least they have done nothing but their best to take care of me and my car. To the washes and smallest detail, they point me in the right direction to get the best quality work done. Buying an Audi, I understood they were expensive and generally high maintenance, however, with the price they were able to get me on my car and the awesome references, I know I chose to get a used car at the right place. :) Thanks guys! read more

We just had the most amazing experience at Superstition Springs Lexus, Mesa, AZ. We just purchased our second Lexus from them and it was a great experience. Our salesman was Bob Atanasio. He was the most, considerate, patient, caring person we have ever dealt with. His main concern was that we were totally happy and he made did everything possible to make the sale happen. Absolutely no pressure. We are very excited about our new car. The service department is also amazing and we look forward to dealing with them again. Car buying can be a pleasurable experience when you are dealing with Superstition Springs Lexus. Thank you! read more

Went there today to compare a Lexus 200t 4 door to a MB my wife and I are thinking about purchasing, however today when I arrived there was nobody to greet me or to help me. The first person the receptionist called was too busy, so she made a general announcement that someone needed help over the loud speaker. The salesperson who approached me shook my hand and listened I thought to me as I told him what I would like to do. He then proceeded over to a showcar that was not like the car outside that I wanted to see and drive. He wanted me to set in it and told me it was just like the car outside - sure it is. I told him that I did not want to set in the showcar as it was not the car I was going to buy. I had to get persistent with him that I was not going to sit in that car. I had enough at that point and told him this was unpleasant, I then whet to shake his hand to say have good day and he would not shake my hand. I then thanked him for his ability to be pleasant and help the customer. I was having a tough day, I had just left my doctor with a skin cancer diagnosis and the thought of getting behind the wheel of a Lexus might cheer me up, plus I could compare it to the MB we will purchase now. Ya know the Sales manager at Gilbert MB came out and shook our hands when it was over 105 outside and the salesman went out of his way in the heat to help us find a car we loved at MB. This was a very unpleasant experience today. I thought I could expect more from a Lexus dealership. read more

Superstition Springs Lexus = As good as it gets! I am a seasoned car buyer and was very impressed with all aspects of our deal. We purchased a pre-owned 2013 Toyota Highlander SE on MLK 01.19.2015. Every part of the process was seamless: from our original call to the dealer to completion of the transaction to our follow-up visit. Our sales person Easton McIntosh was professional and knowledgeable. It was a no pressure process. We test drove the Toyota. Then we worked out an excellent deal with a very good trade for our 2010 Kia Soul !. We then spoke with Krystal White about protection packages and warranties. Again, no pressure just excellent information. We purchased the 6yr/90k addl bumper to bumper warranty. We also purchased the exterior protection and 3m package. Along with interior protection package. The Toyota on had 24k miles as a Lexus trade. So, we plan to keep for for many year and we want to protect it and keep it looking new. Finally, we worked with Angel Acedo in service for the installation of the protection packages. Again, Angel was top shelf in every way. So Kudos to Easton; Krystal & Angel! We have recommended Superstition Springs Lexus to friends. It was a positive experience all the way around! Rocco & Harriet P. Scottsdale, AZ read more

Purchased a car here, brought it in for it's first service appt. When I got here on Saturday, after scheduling a appt on Tuesday, they said they didn't have my appt in their system. They said hmm, you are the second person this happened to today. No worries we'll get you taken care of. That was at 8 AM. At 9:45 and still no car I asked what the hold up was, the service consultant said let me have the Service mgr light a fire under them. My car was still sitting and not even take back for the oil change and tire rotation after 1:45 minutes, People here after me were leaving already. This overpriced place is a joke. Don' ever bring your car here for service as you will be sorry! read more

Super car buying experience. We worked with Jeff. He listened to our needs and wants. He didn't try to upsell us. We really appreciated that. We are very happy with our purchase. read more

I came to see the LS 460. OMG this car exceeded my expectations. Corey was extremely helpful with the features and was very knowledgeable about the vehicle. read more

If anyone is looking for a Lexus to buy, I would highly recommend that they use Amber Wilkins as their Sales Consultant! She is bright, pleasant, and will go to bat for you! I had a great experience working with her! read more

I had spoke to Rashad on a Saturday about an advertised vehicle, We went in on a Sunday to purchase the car. We were met by Ned and got to meet Rashad. Ned was very professional and attentive he took us for the test drive and assisted us all the way through the process. Rashad helped to negotiate the pricing along with Ned and we got the deal and car we were looking for. Both gentlemen were very professional and took very good care of us and I would highly recommend that you see Ned when you visit them. The only negative experience was when it came to getting to signing the paperwork it took over 2.5 hours due to only one person be in there to handle that part of the deal, once we were in with Patty she was very quick to get us taken care of and she was very professional as well. I would recommend this dealership to family and friends, it was nice to do business with them and they made it a pleasant experience. read more

So disappointed! Went there 3 times looking at vehicles. On Monday Memorial Day went there to purchase vehicle. Upon arrival we test drove 2 vehicles, I was specifically looking for a certified vehicle and made that very clear. We drove two vehicles, were told both were certified and even asked for explanation of the certified warranty twice. As it was the holiday weekend they said great sales price, free 50 inch tv with purchase. The prices on the vehicles had a tag that said was....then that price was crossed out and then a now price. There was about a $ 5,000 price decrease on most of the vehicles. We drove a 2016 ic200t and worked with Ned. After the test drive we said lets get the deal done. Ned said, he was going inside to come in and sit down, When we went inside Ned was in the middle of a conversation with another couple. He asked us to be seated and he would be right with us. He continued the conversation with the other couple as we waited. He finally got to us after a long wait, during the time we sat filling out paper work a gentleman came into the cubicle area we sat in and rudely asked Ned for the keys of the vehicle we test drove, Ned said what? He rudely said the keys to the vehicle you test drove where are they? Ned said right here and handed the keys to the other gentleman, Ned said oh I was going to introduce him his name is Ken he is the Manager here, but sorry he is always in a hurry. I guess RUDE and HURRY mean the same thing in Lexus,,,,,so during the paper work Ned kept getting up and leaving for extended lengths of time. I finally realized he had the other couple in another cubicle trying to work a deal with them at the same time. Finally Ned came back and had the deal, the first thing he said was the price on the car was with out the certification, if we wanted to buy it certified it would be the original price on the tag that had been crossed out that was $ 5,000 more than the new is price on the tag. Both my wife and I said are you kidding we thought the price on the advertised tag in the window was with the certification. Finally after Ned attempted to give me a math class and said well if you are willing to increase the down payment by double we would be willing to reduce the certification from the $ 5,000 down to $ 2,500?????? What a little bait and switch...Finally I asked Ned to give my keys back to my vehicle as the trust was lost, the Lexus experience was over and I couldn't have been more disappointed! I will post this on as many locations as possible, I also work in the car industry and are often asked where I would recommend to buy a car.......any guess what the answer won't be? I expected better from this dealer.Please take your business some where else! read more

We began our search 4 months ago and explored several other SUV's but none compared to the Lexus 450H. We visited the dealership a total of 3 times and Bob was great with a no pressure sales and very honest which is wonderful in this day and age!! My husband and I had great time looking for the right SUV for me with Bob and Brent the General Manager. Both of these men were great to work with, before we could bring my car in to get a trade in for an estimate some other sales person sold the vehicle we had found on the lot. Bob found another car just like we wanted in California and shipped it in for us in the colors and with the equipment we wanted. This is our third car from this dealership and George is always my service consultant. Loyal customers of this dealership since 2007. As a women I always feel welcome and treated with respect and courtesy which is very important to me and it important to my husband. read more

I have recently moved to area from San Francisco and I took my car to them for a routine service. I always have an expectation from any Lexus dealer to provide an excellent service but it was a disappointing experience with them. Next time, I will try Chandler or Scottsdale Lexus. read more