susan bigel , runs a clinic with many ... i don't know what to call them.. nurses? students practicing with patients, but you never get to see her face, every time i went there, always was someone new. my first appointment was with a man, that asked me a bunch of questions.. then he gave me some lab orders, then i asked him for his business card, he answered. "i don't have a business card, i just come to help hear." so the next time i went for my appointment, i got two ladies talking about my lab tests, they told me that my vitamin d was very low then after they debating what to do, they gave a prescription for 10,000 mg vitamin d . next visit. i was specking to se doctor biegal, but i got 2 other ladies, after talking between them they send me home with a 50,000 mg vitamin d. every time had a appointment, there was no doctor, just students or nurses, i called the office and complained about it, my next appointment. there was two other nurses, and doctor susan b opened the door, and said helo to me moving her hand and left. that was it, i really think someone can die for the mismanagement they have, i cannot complain of the people working at the front desk making appointments, they try hard to do their job, i believe doctor susan doesn't care for the patients, or maybe she doesn't care for seniors who have medicare advantage. something is very wrong with this clinic the way is running is not right.. in one year i was seeing by so many ladies, that they could be, students or nurses i also was seeing by a older men, he told me he was a retired doctor, and was helping at the clinic, also no business card to verify his credentials.. i wasted a whole year with this clinic, and i did not had any correct treatment for my issues with my blood test that were abnormal, i ended having problems with my immune system, but i had no solutions. i.was totally lost without any doctor help. last week i got a phone call from this doctor office, just to let me know that i needed to make a appointment??? i told the person at the phone.. i no longer have dr. biegel as my doctor since a year ago. the sad story about this doctor, she. have no empathy for the patients. the reason i signed with her, because a lady from church told me doctor biegel was a great doctor and a christian doctor?? read more

After my first visit with Dr. Biegel , I felt utterly confused. I'm 30 years old and consider myself a pretty sharp individual and I could not keep up with whatever was being told to me. It was a lot of fast talking and the the nurse who was assisting Dr. Biegel that day seemed like she might have been new to the office. It was clear the nurse herself couldn't even keep up with the Dr. either, which was unsettling for me. Long story short the Dr. told the nurse to write a work order referral for a radiologist , and ran out of the room quickly, I had no idea if she was coming back or if the visit was finished. Then as I got up to leave I realized the work order was never handed to me. I asked the nurse and she responded " Oh yea, what was it again that you needed?" As if she didn't hear the Dr. correctly and was asking me what she was supposed to write down. Turns out when the day came that I had my radiology appt. the work order was written incorrectly , so I had to sit in the waiting room for an extra hour after my appt was originally scheduled so the nurses at my radiology appt. could get the proper work order faxed over from Dr. Biegel's office. Even the nurse who was helping me told me it was a little frustrating because she was put on hold forever. The entire experience really did not sit well with me and it wasn't until I discovered this yelp page that I found that I am not alone. Dr. Biegel is very friendly and professional , but the overall experience was just too overwhelming for me handle. I don't think I'll be returning. read more

Calling in with concerns about your health is important and when the girls on the phone take your concern and they sound like they don't know what the heck you are saying then tell you well we have to wait to see what Dr wants to do and we will call you back. Sometimes you wait hours or even more than a day to hear back. You need better communication When ever they schedule an appointment for you to come in you end up waiting more than a hour to be called back. You see the employees walking about talking and the waiting rooms, upstairs and downstairs, are full of people. It's very frustrating and annoying when the wait also begins when you are called to a room. Patients shouldn't have to wait so long. Or have so many so called students coming in. This happens all the time seriously thinking of changing doctors. read more

You will never find another Doctor or staff as efficient, professional and friendly as the Office of Dr. Biegel on Alta Ave. In Upland. I drive all the way from Eastvale for my appointments knowing I'll be taken care of. Dr. Biegel is mega busy yet takes the time to listen to my concerns and helps me to make decisions on my health care. The minute you walk in the office you are in good hands. The whole staff makes me feel comfortable and safe. read more

I don't get mad easily with people that are trying to help me but I was ready to explode after my last contact with Dr. Biegel's staff. I needed a prescription refilled and was told that I must have an appointment before they would refill, office policy. My appointment was scheduled for 10:15 a.m., I called the office that morning before my appointment to verify that I would be available, as instructed. Put my bluetooth on and continued with my errands. NO CALL, I checked to see if I missed a call, there were no missed calls and no messages. I called the office after they reopened from lunch and told the woman who answered that no one had called me. She told me that they did indeed call me, there was no answer and they left a message. I didn't want to call her a liar, but I told her to just let me talk to the doctor now. I was told NO, they called me when promised and were booked for the afternoon and offered to make another appointment for Monday. I wanted to strangle this woman, I told her that I would come to the office and show her my phone, no missed calls and no messages, she disagreed with me and I hung up in anger. five minutes passes and I get an incoming call from my doctors office. PA apologized, said they had a cancellation that afternoon and were able to fit me in. She said that they called my landline and left a message not my cell phone. This calmed me down, finished with the questions and got my refill. When the call was finished I checked my land line to see when they called me for my appointment. Guess what!! no missed calls or messages from the morning, they called my landline a minute before they called my cell. THEY FLAT OUT LIED ABOUT CALLING ME. I really like Dr. Biegel and Dr. Jess but I have had it, time to find a new doctor. read more

This is my first yelp review. I made Dr. Susan Biegel my PCP recently and today I called to get an appointment to discuss family planning and fertility with my doctor. I have not been to the doctor in over a year. I was on the phone originally for 45 minutes and then was hung up on. I was then on hold for another 45 minutes to then be told that this service is sent to a 3rd party and that I couldn't see Dr. Biegel. I explained that I just wanted to have a general appointment to discuss my future options. Needless to say, I went straight to the Blue Shield website and changed my PCP physician to someone else. This doctor was great to work with but all the red tape was too much for me to take. This is why I try to avoid ever going to the doctor. read more

Friday I called in for a refill on a prescription I was given not too long ago. The girl said Ok. no problem, I will do this now. Will, it's Saturday and I called CVS, No prescription there for me. So now i have to go all weekend, ill and have to take the time to call Dr. Beigel's office again on Monday. I've been with her for about 15 or more years but after reading these reviews, maybe it's time to look for someone else. In the past years, they would call me and said, it's time for your check up since i take cholesterol meds that can harm your liver, and to do lab work, but like I said it was in the past years they would do this. Now I must keep track and call them to mail me a lab sheet so i can go do this myself. Just upset because I don't have any medication now to get well for the weekend. read more

Kimberly is awesome. I love how attentive she is to my needs. Thank you so much. Katherine siemer

I am a new patient, low maintenance and 49 years young. I really don't ask much from the staff or the doctor. However, I have never met or seen or heard from Dr. Biegel. The follow up from the staff is poor, and what I have experience from every staff member is that they all have one thing in common, they simply don't care. May seem harsh, but it's the truth and it's what I have experienced. The office is nice, they all seem like they know what they are doing, however nobody cares-that's obvious. I have been on a medication (adderall) for 12 years, and when I had a problem with my latest prescription, (out of the blue I needed a prior authorization from my insurance) the office and staff dropped the ball. I have spent way too much time on hold listening the the same song over and over that is also full of static and they refuse to fix it apparently. The office lacks any empathy whatsoever for their clients. I can't understand why either, is everyone there just for the money? People are just sheep to be processed? I think it might be time for me to find an office that actually cares, because here they simply do not care about you. read more

Looking for a good doctor and I loved the website. It had pictures and was informative. I felt like I had an a real positive feeling about the office. Looking forward to my visit today. Loved the quote over the door"Enter as a Stranger leave as a Friend" Great staff everyone was so friendly! read more

Unfortunately, this practice became more money oriented and less patient care concerned. Often you will be in the waiting room way pass your appointment time and still have to wait in one of many exam rooms for some basic health assessment before you are seeing by a Physician Assistant. Dr. Biegel will sometimes come with a pleasant attitude to check on you for a couple of minutes and move on to the next patient. Thus, don't expect a quality examination with the doctor. If you need some quick prescriptions it should be ok. Also, in two different occasions my blood exams were lost. When I returned to review them, they still charged me for the consultation claiming that they still did a health check. So, I spent time away from my work for two appointments and didn't even get my blood work assessment. On another occasion, I had a small suture needed and Dr. Biegel left a trainee LVN to finish. The result was a scar that would require a plastic surgery to remove. I just didn't proceed with malpractice because of the headache it will be causing for something so small. If you decide using this practice, count how many people exam rooms they have for each doctor. Then you will have an idea of how much commitment the practice has with each patient in terms of time dedicated to them. read more

I have been to this location twice now for FAA exams, and have always had a pleasant experience with both Dr. Biegel and her staff. Check-in was a breeze (waited maybe 2 minutes) and maybe another 5 minutes of waiting before being seen by Dr. Biegel. I will continue to utilize her office for all my FAA exams to come! Thank you read more

I wrote a lot of great reviews, at their request. However, I have had to do whats best for me and Fire Dr Biegal, over 100 days since getting out of the hospital where i nearly died , they had me going in 7 different directions medically speaking, but not in the direction of helping me with what has been trying to kill me. Diverticulitis, turned into sepsis. Been hospitalized 2 more times, since being under her care. Still no help from her. They are more concerned about my cholesterol and other minor non- life threatening issues. New Doctors at LLU SACs health systems in less than 48 hours have me set up for surgery. No Thanks to Dr Biegal. Everything good I've said Stands, she is a good doctor and her staff, great people. Special-interest in the med spa or voracious veins or you need a FAA / Pilot exam go see her. But if your IEHP, and have an internal medicine issue, I dont recommend, and definitely dont let her Coerce you into changing to Regal Medical Group. Ill even finish with a Thank you to Dr Biegal, Julie, Khushboo, Denise, Alyssa, Gabby I believed in them, i really thought of them as my BayMax, ( Big Hero 6 ) read more

My husband and I were referred here this past year due to my husband's diabetes. I have found his care to be very good. There usually is a long wait, but as long as you go in expecting this, it should not be a problem. The staff does not rush you, so I look at that as a plus. One thing that led me to give this five stars was I did have a concern and emailed Dr. Bigel. Instead of emailing back, she called me the next day. This shows me she cares about her patients and her practice read more

Mostly you will see the nurse practioner or her assistants if you come here. Which is fine by me but I end up seeing a new person every time who has to sit down and find all the labwork or what we are following up on. The last time I actually saw the doctor she was confused and couldn't find the lab work we were following up on. Anyways, feels like a clinic, not a private doctors office. read more

I have Mixed Reviews . First of all I have been a Patient of Doctor Susan Biegel for MANY YEARS! When she had her Assistant Dr. David Tran And I Thank her and Dr. Tran Wholeheartedly for all They have done for me in getting the attention I needed in obtaining my surgical needs that Saved My Life ! He since Retired. And I can only wish he could see me now. He deserves to see the work in progress. Even though I Never Seen Susan in person, Until my Insurance company changed their policy and Now I have had the wonderful Pleasure of meeting her and having her tend to my needs. BUT! Since they have moved Upstairs and Turned to total Technology obtaining an Appointment has become an Inpossabuilaty ! As well as I receiving a bill for a No Show when an appointment was moved to another date. That was Fixed and I thank You. But again I called today 10/16/2015 to get an answer and after a long holed I received the attendant and was asked questions put on hold a second time, To never return! I waited 40 minutes ! hung up to re-call to say I was on hold for 40 minutes and transferred to be asked what's my birthdate and on hold again for ANOTHER 15 Minutes ????? 40 +15=55 minutes ? On Hold ???????? I was going to Re -call again to have them call me back but I did that in the past to never get a call back ! And the attendants are always in a Rush ! And when you do get an appointment you Sit Forever ! to Re Sit in that waiting room Forever. I have opened the Door as to it get pretty claustrophobic in there and just maybe if they see me they pop in . Unfortunately us public don't know that the Insurance pays per head by the hour actually by the minutes. Its like so much Dollars per 15 minutes and move on . This puts A Lot of stress on the doctor's . But there is no excuse for the overwhelmed phone attendant and the waiting room wait time. If I make effort to be on time to my appointments then why must they be late on calling me ? I worked in customer service for years and you can be speedy and patent at the same time and and not leave the client on hold for such a long time! I Love My Doctor And I love her Staff especially Adrianna. I guess I should of asked for her today . But I don't like to push my Just because I know you card to get first in line. I guess I should of ....... So all in all, I give My Doctor Susan Biegel 5 Stars * * * * * But the Hold Button ( -1 * ) PS. Speaking of Adrianna that's her picture at the phones. again the people were not helpful but she always is. Such a sweetheart ! read more

I really like Doctor Biegel. From a care standpoint she is very thorough. When tests are needed they are ordered and most likely done the very same day. She is on top of things to make sure that you receive the best care possible. I had an issue with billing and they handled it! Some doctors don't check vitamin levels and with Dr Biegel. She made sure that my Vitamin D levels are optimum. Be sure to make a list of what your health concerns are and they will be sure to address them one by one. If they don't have the expertise, they will refer it to someone who does. Thanks Dr Biegel. read more

Dr.Biegels office is great the staff is very friendly and understanding with what you are going through. Dr. Biegel is my father's doctor and he is a tough patient and it's awesome that the staff and Dr. Biegel work with us so much to make him feel better. It's great to have my dad feeling so much better since he started coming to Dr. Bagels office . Thank you for giving me my Dad back. read more

Great customer service ! I was able to get an appointment that same day with no problems. The call center was very clear and was very understanding . When I arrived to my appointment the staff was friendly and very professional. Not once did I feel rushed. Great place !! read more

I've been going here for a four years for FAA medicals and have always had a good experience. First it started with an EKG that was not required, but whatever. Then I had a slight issue that I won't go into, NBD. I came back per the request of the doctor. I called on my way in and got in within a few minutes. A 30 second check and everything is good. Then I wait patiently for my paperwork to be signed for an hour and thirty minutes. After that time goes by, the girl at the front desk tells me that the doctor left for the day and "might come back to sign my medical off." So I can either wait around for her to possibly come back or come back another day. I live an hour away. I was totally astounded by this response. I left and called to see if she might come back before I got on the freeway. She did come back and signed so I turned back around and picked up my last FAA medical from the office. Her employees appear to be deathly afraid of her since they couldn't just call her back. This total lack of respect for my time will be passed on to my flight department. read more

If you want to wait an hour past your appointment time, if you enjoy getting a painful blood draw by an inept 'nurse' who reeks of cigarette smoke, if you want to endure a sales pitch about their superior brand of vitamins, then you should definitely go to this office. If you want a staff and doctor that are on top of things, who treat you like your time matters, who are professional, then you should go to another doctor. read more

Today was my first time here at Dr. Beigal's office. I was seen by Kimberly Amato np and I really really enjoyed my experience with her. I'm so glad I met her. She is really funny and makes you feel comfortable and most of all she is very willing to help you with any issues you have and takes her time to listen to you and help you. Rocio (coco) was also very kind and attentive and they both worked very well as a team. I'm glad I chose this office as my pcp and hope it's always a great experience. Oh, and it was nice that they are open every other Saturday. read more

Dr. Susan Biegel is amazing and thorough. Takes the time to listen to you.Denise is a major help. She just helped me sort out a inconvenience I had. She's amazing thanks again. read more

IGNORE ALL THE FAKE REVIEWS written to bump up their stars! They're in the business of taking new patients and hang them dry once the patient needs to see the doctor. They only care to have you in their office so they can perform various tests on you and max'd their payment from your insurance. It's very easy to request a well-visit, but for sick appointment you need to wait for 3 months!!! Pri-authorization request is never done in timely manner and they LIE about having submitted the request to the insurance when they haven't! They don't care if you run out of prescription. Even 2 pharmacies I use confirmed that Dr. Susan Biegel's office is notorious for being not responsive to pharmacy request. read more

Fantastic Doctor!! Knowledgeable, caring, cant believe how great it was to actually be heard and treated so quickly. Chelsea was fantastic! So helpful! Dr. Susan Biegel is a credit to her profession!!! read more

I've been a patient for a few years now. The level of care is absolutely wonderful! They are extremely thorough and i know my health is in good hands. The wait times to be seen are long as well as wait times on the phone, the reason for 4 stars instead of 5. But I feel like the wait times are understandable due to the thoroughness and time they spend with each patient to make sure everything is covered and explained well. I've had a few issues getting some medication approved through insurance and Kelly has been great in helping me get everything figured out. Last time I was in I had a few embarrassing issues and Ron made me feel completely comfortable in discussing them. I happened to see Dr Al that day who also made me feel very comfortable and found a resolution to my my problems. Overall I'm very happy being a patient here and appreciate the helpful staff. read more

I have been coming to this office for yearrrs absolutely love dr. Biegel and the practitioner kacey. They are amazing . The staff has always been great as well . I'm horrible with names . But Audry front desk has always been super helpful as well . Dr . Biegel was there for me some years back when I was going through I very hard time in my life . She prayed with me and was very sincere. Kacey has been amazing as well and I have been seeing her lately for regular checkups. I do have one issue though. I'm currently on disability and I recently got an extension. I have been calling to ask if Michelle has processed my extension. She told me she had 5 people ahead of me which is understandable. But I am really really struggling right now with bills . And I called yesterday she did not get on the phone . "Said she was in meeting " so I call today because today is the last day she has to process it . They said she is in meeting . The lady said she has meeting every Wednesday. So im assuming yesterday she really wasn't in a meeting . Im already embarrassed I have to call so many times to even ask if it has been done . But im really desperate and really need the money asap. You would think she would see im calling so many times to check my status, that she would go ahead and do mine . I totally understand you have several patients. But this is urgent for me . Im still waiting on a call back from her . Dr. Biegel can you please call me if you see this . I love your office and all you do I really do . And I have never done a review before . I hope you understand where im coming from . Thank you for all you do :) read more

Good office but it takes 30+ minutes to call to cancel an appointment after trying multiple times for days. Cant wait that long thats why i cant go in.. Probably wont return cause now i'll get a charge for not canceling my appointment when it was impossible to. read more

Kate was amazingly helpful in getting me set up for my appointments. She was very personable and friendly. I felt like all of my questions were answered and like she was listening to the problems I needed address. The office is clean, and efficient. Thanks Kate! read more

My mother is now a patient here as well. But poor thing has been feeling as if she is a HUGE inconvenience to this office. She is having surgery in Sept and needs to get an EKG and they keep rescheduling her appointment. She has also requested to see the Dr. herself. Because she is having serious concerns anout her blood work. But seems like every few days they called to reschedule. Now my famiky is considering changing Doctors. Not happy at all how my mom is being treated. read more

Every time I call they never pick up the phone. I have to call at least 2 times to get through to someone. Appointments are not readily available and when you go in, prepare to spend about 3 hours there. If you need to get a prescription filled, they don't return your calls. They always want you to go in...they're all about collecting their money. I would not recommend this doctor. read more

I did not have the best experience at this office so I did switch recently after giving them a try a few times. Every time I needed to see a doctor I had the hardest time. Every time I called to make an appointment I got ok let me talk to the doctor and see what see suggests you do, I don't understand why they couldn't just make me an appointment, I was in pain and I wanted to see my doctor that was the most frustrating part for me, I don't know if that is procedure but if it is it's horrible no one should ever have a hard time just making a simple appointment and I would be put on hold so many times with different people answering if they can help me, ummmm I was just being helped my like 2 people! Next it seems like they always over book, if they can not handle having that many patients maybe they should cut down? (at least they have one less now) Every time I went I was in the room for over an hour and a half, I mean I got a nap out of it I guess. My sister and mom go here as well and they don't have as hard of a time like I do so maybe it's just something with me? I don't know but if you go here good luck to you! Oh and the doctors are very friendly and nice but the bad in this case outweighed the good. I do want to add that the doctors here are all awesome, they really care about helping you, I have spoke to the I believe it was the back office manager and she was really nice and helpful. I might consider going back in the future for the doctors. read more

Dr. Biegel has taken care of my medical needs Gia few years now. My husband and I moved to the area from the Bay Area, and I was looking for a doctor that had the same kindness as my former primary care doctor. I found this kindness and caring attitude in Dr. Biegel, and her associates, Jessica, Nurse Practitioner, and Teng, Physician's Assistant, also with their assistants, Kathryn and Amber. To the young lady out front, making sure you are safe to come inside, to the two ladies at the front desk inside, ( I don't know your names ), but, I thank you for the kindness you show to patients during these uncertain times. read more

Terrible experience at this facility. They don't know the phone courtesy. The reception will pickup the phone and put on hold without any greetings. I called everyday morning and afternoon for an appointment. At last I got an appointment because of a cancellation. I was seen by a Physician Assistant who was building his experience and referred me to 2 different specialties. I believe my problems do not require specialist intervention. I was asked to do some blood works. I did the blood tests on the same day. They are too lazy to review the test results. I called 4 days after the results were sent to the doctor. Sadly they didn't review the results even after 4 days and told me to call back tomorrow. Terrible healthcare under this doctor. I regret I didn't review yelp before choosing the doctor. Im going to change the doctor at the end of this month. read more

How hard is it to do what you say you're going to do? I loved being a patient of Dr Biegel, but her office staff are ridiculous. Voicemails are never returned - the voicemail is a JOKE. Four separate messages left and NO ONE returned my call. You call with a question, the staff promise to call you back, and call backs never take place. I've had them promise they were going to call in a prescription for me, and by the end of the day it's still hadn't happened. It's simply too much. I finally had to just change my primary care physician. read more

Thank you, Jessica..for your caring personality and exceptional bed-side manner. Not only did you help a 47 year old chicken get her blood drawn, your caring ways helped me to make some positive changes in my health. When you discussed the results of my blood work, you were so very positive in the areas that I needed to improve and suggested ways to help me get to a better and healthier me. Today, two months later, I was so happy to see you, to show you that I kept my word in losing 30 pounds and walking over 200 miles while participating in many virtual runs. Your kindness has inspired me to reach these goals and I know I will continue until I reach my final goal. Thank you again...although I've been the one to put in the work, I thank you for leading me in this direction. read more

I love how thorough Dr. Biegel is. She is extremely attentive to the patients symptoms and refers them to wherever they need, depending on the patients symptoms. Additionally, I have had some issues with the telephone room staff not following through or communicating well in the past, but Orelia, the Office Manager, was amazing and empathetic. She really goes above and beyond to make sure the patients needs are being addressed. read more

Alyssa was so helpful and very kind. She took the time to ask we questions and to give excellent customer service.

Finding a new doctor is a daunting task, especially if you were happy with your old one. Sometimes it can't be helped due to insurance changes or your previous Dr changing his or her practice. This office gives a whole new meaning to the word "practice". If you have low expectations and want to be treated like a lab rat, then you found the right place. You will never see the doctor, or even the same trainee twice,but be prepared to be farmed out for a bunch of questionable tests with no follow up. And by no means allow them to do your blood work after they screw up your lab order,unless you want 2 or 3 students to have a "stab" at it. read more

Had to get my Airman medical. The office was kind and helpful. Ron was great. Thank you.