Yelpers that have reported bad service here are correct!! We went around 4:30pm and the 1st impression: nobody at the door to greet (only a table of 3 sitting down and finishing their meal), we saw dirty tables and when the "hostess" came out, her welcome was not really a welcome. Strike one!....Not a good sign, right!?! We sat at the table and were told the server would be with us in a moment. We waited, waited, waited and when she finally came she mumbled that the daily specials were on the table and brought the menu. Strike two! Then we waited, and waited and waited...she came and took the appetizer and drink order. We ordered sodas which were just placed on the table without opening them, no conversation, suggestions, totally impersonal! We waited and waited and waited and the appetizer came. It was so ridiculously microscopic and unappetizing that it was not even worthy of a picture to laugh at it later...we tried to be gracious and still order our meal but guess what? We waited and waited and waited and after 20 more minutes of no service we decided to pay and take our business to somewhere were customers are appreciated. Strike three! Sushi Sake is Out!!! read more

I was a bit concerned about eating here after reading the last few reviews but it was my daughters birthday and this was the place she picked. The service was great. From the greeter sitting us, our server, the bus boy picking up our plates after each course and even the manager passing by to make sure we were having a good eating experience. We arrived before 7 and were surprised by the happy hour 1/2 price drinks and appetizers. Nice! The Hibachi steak, cheese apps and California roll were great but the dragon roll was just ok. The free birthday fried ice cream with a sparkler on it was a great treat. Thank you Elizabeth. You were awesome. read more

I don't know what it was but something was just off about this Sushi Sake, the service was good but for some reason the food wasn't up to par and I was very disappointed. I was craving a good fried rice and decided to come here but instead the rice was just so dry and actually tough to eat, and the chicken was so dull and flavorless. The sushi was decent and the cotton candy was good. I feel that for the price you could find better. read more

WORST SERVICE EVER!!!!!!!! Took forever to do anything!!!!!! I'm really upset about this place they have absolutely no customer service skills. Try to avoid this place if you don't want to wait 2 hrs read more

Excellent service and great food!! Definitely recommend. I got an angel roll and it was delicious! All of their food is prepared very well :) read more

The dining experience was not a pleasant one. When this was brought up to the manager instead of apologizing he was rude and aggressive. Not apologetic at all to the fact that the air conditioner was out of order and the service was less than acceptable. I will never dine here ever again. read more

Best sushi ever! Chef Tim Magmer, makes the best sushi in miami!!! Late night , anytime! Come here i recommend it! Manger Albert has great customer service, treated me the best even at closing hours! read more

Terrible sushi rolls and way too expensive! No wonder this place is always empty! I just got charged $10+ for a Kani Su! Less than 1 star! Never eating here again! read more

Clean place, nice environment, great service (the busser was on top of my table), food was good but it takes a while to get it. Definitely I'll go back. read more

I ordered delivery all the time and I love the food!!! Always good!

Fantastic place!!! The food's great, the service is pleasant, the place is nicely decorated and clean. The cotton candy at the end of your meal is a very nice touch!!!! My only compliant is that maybe they could do without the tv's and the loud music!!! The tv is the bathrooms are cool!!! But at times, it was too loud to have a conversation. Plus, you can see people sitting at the tables looking up and watching the music videos!!!! read more

Great service and amazing food. Our waiter was the best and she was very nice and funny. I recommend this place to everyone.

I feel like the service I just receive at sushi sake in the hammocks don't even deserve a one star. I usually visit this location on a regular basis probably once a month since I am a sushi fan. I have dine in as well as take out. We know very well this place offers happy hour but due to work schedule we never got to go. Today my husband called since he got home earlier than usual and when placing the order he was told that the happy hour prices were only if you go and order in person, never mentioned you have to dine in. So I said let me then go in person since I was on my way home. I rushed and made it on time. When trying to place the order I was told a different thing that you have to dine in in order to get the happy hour prices. I mentioned to the waiter taking the order that this was the first time I was advised that since we have done it before without sitting down. I asked to speak with the manager Jordan who came out with a face like I know where are you going. His expressions were negative since the first moment and never showed any sympathy or try to offer a solution or make an exception that I know can be done. I know places have their own policy but their costumer services is the worst. Never coming back here. I don't mind paying the money but when is worth it and the service I just received here its not even worth a penny. read more

Presentation was good but rice uncooked and the miami heat roll was a little soggy for the three tables that were in that day the food came out a little late. read more

Sushi Sake Hammocks - Sushi Bars Near Me - Miami, Florida

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Ordered 4 rolls for takeout. They told me 30 minutes over the phone. I have now been waiting here at the restaurant for 30 minutes. I still have not received my food. Horrible service. read more

I really wish I can put zero stars. Let me explain. I ordered 1 fried rice for pick up and waited 1 hour and a half when was told 25 minutes. I arrived 30 minutes later and was advised 10 more minutes. The food took 30 more minutes and I had to be very persistent. While I was waiting another lady had ordered her food right there and had received it before me (note: she had a very large order). I asked to speak with a manager. They had no manager on the floor and had to call the manager to even do a refund. I work at a very upscale restaurant that cooks filet minions and prime steaks and no order ever takes over 1.5 hours to make no matter how packed. There were 2 other parties in the restaurant and I was given an excuse that the kitchen was busy. That was a lie to cover themselves. I will be calling the manager tomorrow if they are even in to express the terrible service. Restaurant business is about hospitality and this is the most ridiculous experience I have had in any restaurant. read more

Good sushi, service could improve! But overall had a good experience! Must try the Thai donuts!

I used to ALWAYS come to this location simply because it's right next to my house and my go to place whenever I want to eat something yummy. Lately, I rather drive the extra miles because the service has led up to the WORST of the WORST. I went on a Friday night, which is usually busy because it's FRIDAY (totally understandable). However, there were about 3 empty tables and our hostess basically sat us right by the door and every time someone walked in they'd bump into my friend's chair. For about 25 minutes, we sat there pointing out the waitresses just standing by the bathrooms instead of taking our order or at least serving us water. We just had to get up and leave because we were so hungry and fed up with the lack of attentiveness to customers. Overall, I'm disappointed with the result of the service and how it really draws a red flag for this place. read more

Best Sushi and Hibachi chicken in town. Great service, quiet and clean place. Will be back.

Terrible service and extremely slow. Called for take out and was placed on hold for a long time and this is the third time that it took forever for a single sushi order. read more

The food was amazing but the service? Horrible!!! The person that work in the front desk talking with employees and making jokes on the back... our server literally disappeared make us wait 20 min to ask me and my girlfriend for something to drink then disappear again and other server have to give us the check and refill our drinks really good place but bad staff read more

Not too happy with this place. I ordered Hibachi Shrimp for an at home bday dinner and when I picked it up I failed to check it there, and when I got home I found that the shrimp was badly burned. When we called to complain they gave us the run around and after what felt like forever we just let it go with the understanding that we would NEVER go back. With their prices I'd expect customer service to be of the utmost importance, but I was clearly wrong. read more

Very disappointed with customer service. Don't waste your time or money here. Avoid this place and go somewhere else.

This place is horrible. I order 6 rolls and i was told they would be ready in 50 mins. When I came to pick up my food it was not ready, it wasn't even made. I had to wait 1 hour and a half. I usually like the food here, but the service was terrible. Would never order out from here ever again. read more

Horrible hostess. She kept trying to push the hibachi after we said "no thank you" three times and then procceeded to give attitude since we did not want the hibachi. The food was decent but the rolls kept falling apart like they werent rolled right. The waiter was super nice and on top of his game. read more

Really good food nice service. The music and music videos were horrible. Like a hypnotizing train wreck you can't pull your eyes away from. The Tempura had a little uncooked batter in the center and the dipping sauce was cold when it should be hot. Sushi was beautifully rolled. read more

I am a regular take out customer at this location for some time now, for the past several orders THE SERVICE HAS BEEN BEYOND HORRIBLE and even the food has not been up to par, the rice has been hard every single time. Today what really took me a back was that my girls and I got there and the server young kid with a bun on his head asked if we needed menus, when these are normally given immediately at every restaurant and when we said yes he threw the menu at my daughter. No water, no service and RUDENESS we just walked out!! So sad for a customer that at least purchased food there 5-6 per month!!! So sad just lost a customer. Killian location just gained a good customer!! read more

Horrible experience had to wait for a delivery on a Thursday night for 2 hours and every time we called the young lady put us on hold and took about 10mins to be able to speak to someone. On top of everything the food arrived cold and no chop sticks to eat the sushi, how do you expect people to eat sushi without chop stick. Terrible experience don't recommend this Sushi Sake, the other locations are better. read more

We ordered the tuna roll the California roll and the special steak fried rice. Wow it was so delicious! The rice is enough for 2 to share. The service was very good too. I will definitely go back. read more

The value of the sushi is not that great but what keeps me coming back is the fact that they are open late. The majority of the time I order take out and the wait is usually longer than what they say it is. Once the manager was rude after I waited 40 minutes when they said the wait was 15 minutes. After expressing how frustrated I was, he responded with how difficult it is to be him waking up early and staying late. I just wanted to eat dinner before 11pm. Another time the waiters and waitresses were just counting their tips at the bar as I waited. As a restaurant chain it's not bad but one location I wouldn't recommend. read more

We walked in on a friday around 6 and not many people although by the time we left the place was packed. Location is not very big, although they seemed to fit a good amount of tables. they also have a bar area. Service was fast, waiter very friendly and helpful. We tried several appetizers including shrimp tempura:really good with side sauce, cheese maki:which is fried cheddar pastry, I personally didn't care for them, spring rolls with sweet and spicy sauce: comes with 3, very good. The firecracker appetizer with crab, 3 , comes served on a type of fried cracker, sweet and very tasty. We tried the California roll, cut in 10 pieces, nice for sharing and the lobster roll, that was kind of amazing, nice size plate for the price, Included avocado , lobster, asparagus and cucumbers topped with pink spicy mayo sauce. The menu is extensive and has other selections besides sushi, like teriyaki meats with rice, fried rice and others and a selection of drinks. We didn't have much room for desert but they gave us cotton candy with our check. The decor is very nice, Chic and modern with tv's all around showing videos of whatever music they are playing, entertaining while you wait for food. The presentation of the food itself is very nice and appetizing, almost too pretty to eat. Parking can be challenging as this is located in a strip mall between a gym and a supermarket, but its a private lot. It's a bit pricey but overall enjoyable experience. read more

I love their sushi rolls but their customer service is horrible I called them to order for delivery and a guy answered super dry I had ordered one roll and I guess the guy thought that i couldn't hear him and said something about me only ordering one roll. The people have no respect there. The delivery guy was really nice though. read more

Hands down the worst Sushi Sake in the area. If you can manage, it's worth driving a little further to the location on 137th avenue or Bird Road and 147th. I placed an order over the phone and arrived at the instructed time. When I arrived there was only one couple dining inside and I still had to wait an additional 30 minutes to receive my order. Never again read more

I ordered delivery as i always do. I have never ever had a problem to be honest, some bad cuts of fish here and there but it happens. But today was something different. Today was not about the food, it was about being accused of not paying for my food. When James, the delivery man, showed up at my door, i asked for change but he didn't have sufficient change for a tip. He said to give him exact and so i did but in the mix up, I went ahead and asked him if we could please double check and we re did the whole thing again to assure the right change was given. After confirming the change was correct. I go back inside and he leaves, and i go to take a quick shower before eating, i come back to my phone to see two missed calls from a number i do not recognize and a text message from the driver stating that yet again there was a mix up and that I owe him $40. We double checked for a reason but i gave him the benefit of the doubt and checked the cash I had on me to ensure I didn't take back the $40 and sure enough I didn't. I went ahead and called the store directly and spoke with Albert the manager. He said that the driver would not do that, so on and so fourth and proceeded to say he couldn't tell me what to do but to talk to the driver and work it out. I asked him to speak to the driver since i saw that i gave the right amount of money and he said he would. I started writing this review about 5 minutes ago and just now the manager Albert calls me back stating now that the person delivering the food was his cousin and that he was alsofhappens to be the owner of the sushi sake location.... that i should now want to talk to him. I politely said no, and wished him a good night and they said to enjoy my meal. Not only have lost my appetite but now i feel insulted overall. In the end, they expected me to dish out another $40 for food I had already paid for. After this do you think I would feel comfortable ordering delivery from them? No thank you. I love sushi sake, but i will be visiting other locations from now on and in person. Really disappointed. read more

I love sushi sake my experience with them was amazing until now I went to dine inside and from the start it was a weird award vibe. I was the only person eating in and they took over 1 hour to serve me. When I finally got my food my waiter started to spray fabreeze all over the tables and the smell ruined my appetite. On top of the smell they turned on a smoke in-scent all the smells was overwhelming. My drink was water down and Over all it was a unpleasant experience and ruined my lunch date. read more

Seriously? I guess my first hint was when there was not one Japanese person inside or outside the kitchen, and there was reggaeton music playing the whole time we were there. The fish was old and tasteless. The rice was not sushi rice. Fake crab, seriously? The most bizarre part was when I complained about the bad tasting Hamachi and I guess they wanted to appease me, so they brought me a bowl of cotton candy. read more

Not a fan of the food. I had the hibachi scallops, yuck. Over salted and over cooked. Sushi is ok but this is not a real sushi place. Not going back. read more

Server was kind but not really efficient at his job. My girlfriend had a roll 30-40 minutes before I got my Hibachi Steak. Kitchen was supposedly backed up. Managers seem to be having a lot of fun interacting with tables, dancing around, when they should've been making sure foods came out on time. Table next to me apparently was having the same issue with the "backed up" kitchen. They brought out a ridiculous amount of rice, which I didn't mind. At least they bring their tables cotton candy with the check as a way of saying "sorry the service was terrible but here's something hip to make up for it". Sushi Sake does a really great job of creating a young ambience, dreadful job at running a decent business. read more

Terrible place! I ordered food to be delivered at home, and the wait time wasn't bad at all but the food was terrible. I found chunks of plastic mixed with my seafood. The fried rice had absolutely no taste. Very disappointed. I've always ordered from this place and I've noticed that it's slowly changed. They need new cooks. read more

We love sushi sake. We use to be Ruson regulars but since we tried this place, we haven't set foot Into Ruson since. Always great service. Sushi is always delicious. We love their fried rice. Prices are average. Open till late. Parking is plentiful. Free cotton candy as dessert, read more