I had just left the East village location and went here to get my extra line. Bad experience at the East village. Here at the katella location it is roomier and has a place to sit. Jesus took care of my account addition. Very nice and very professional. Was in and out quick with what I needed, and I was comfortable since there was a table and chair there. I don't mind paying for this level of service. Not sure what happened to the East village location as it used to be a corner store, but now is in a small hole in the wall at the mall. read more

Went in because two phones on my plan are eligible for up grade. Was hoping to upgrade to the iPhone 14 max. Walked in at 2pm my name went on the list. 235pm and still standing around the store. I couldn't wait any longer. 35min seems too long to wait and still not be waited on. read more

Had a great experience coming to this store! I switched from Verizon and T-Mobile and the process was painless! Ask for Jorge or Jesse, they are great to work with! read more

This is busy store always you have wait half an hour, and I ask someone about phone he says he doesn't know and I don't know what kind of worker or employ is this its like they don't care anymore this what happens when a company get poplar and making lots if money then they loose there customer service they focus on quantity not quality. read more

T-Mobile - Inside - Mobile Phones Near Me - Orange, California

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'Just received amazing service here yet again, from Gerardo and Maribel this time, and finally decided I had to write a review. My wife and I have been coming to this mobile phone store for over five years. They are far and away the "best in class." They are often very busy and there can be a wait time, but that's to be expected for customer service that is this good. 'Makes sense to me that T-Mobile customers would keep coming back here. Here's a tip: Come in and get on their priority list, then go shopping or get lunch at any of many stores/restaurants in the immediate area. When you return, you'll be at the top of the list. Highly recommended! read more

I stopped by here today in hopes to buy a charger. It was one of those really downer days for me where bad luck keeps popping up around every corner. There were no more chargers left for my phone, but George saved the day. Thank you George for turning my day around read more

Let me start by saying I wish I had never left AT&T. But I did, and it's too late. I hate T-Mobile. And I want to go to their store like I want to have a root canal. This experience did not suck. The manager (sorry, don't remember) really worked to get us the.... not best deal..... least screwing? Yeah, that covers it. Hubby got a new phone. I had a new phone, but I hated it. They hooked me up with one I actually like- and had all my stuff switched over in the time it took me to have a smoke. Not too shabby. But what to do with the brand new phone I hated? They opened a new line for my kid, using the phone, and the family line is FREE until 2012. That works. They tried to pimp me a netbook on sale for $150. I've spent over a week trying to talk myself out of it. They told me the monthly service on it is $30. I'm gonna go get it tomorrow. If they actually honor that deal, there will be no updates from me. If not............... well, y'all know me. Writing update from my new cool netbook- which fits in my purse! BTW: Manager's name is Derek. He rocks. read more

Shame on you T-Mobile! We've been with this company for 10+ years and since the merge didn't happen with AT&T they have gone to pot! Including both in store and through customer service. They try to drag you through the mud when it comes to billing! When you go into the store , these fools try to con you into thinking they can lower your bill when you really can't and add hidden charges on your following bill! It took almost 3 months to get it figured out and get the fee removed. Do not listen to anything these cons tell you in store about your bill, you will get screwed on your bill the following month. Then when you try to call their Customer Service they give you the run around, it will make you go insane. I already feel like T-Mobile charges way too much for 3 people with data plans, it's outrageous, if I could buy out all of our contracts I would because I'm sick of the games they play! Today I go in to pay the bill that costs an arm and a leg each month, I stood in line for 20 minutes waiting to get help , MEANWHILE they had other con artists on the floor trying to trap people into signing with them, unwillingly to help you knowing that they see you in line! I get up to the line and this fool has the nerve to say "Your eligible to add another line for $10.00 a month!" What the fuzz?! Are you serious! You guys are such leeches and suck money out on our bill every month as it is! Do you really think I want to give you any more money than we already have?! I told him how someone in their store tricked my mom into "lowering her bill" and added hidden charges! Funny how the employee that was next to him was extremely quiet and uncomfortable, it must have been him that scammed my mom! I hate T-Mobile with a vengeance, whatever you do , do not have a contract with them, you will regret it immediately! Once you sign those papers your trapped for 2 years which feels like an ETERNITY! Make sure you look at your bill closely and look for any kind of hidden charges because their shady enough to do it and don' t think the customers will actually look! Tisk Tisk ! -__- Just another greedy corporation that's money hungry and shady! read more

My fourth visit here. It takes 20 to 45 minutes to get help. Busy & unprofessional. Staff looks miserable and unhappy to work here. I would recommend to visit T-mobile inside of Village of Orange. read more

I just wanted to say that Jose Alvarado is this best employee I have met at any phone company . He is very helpful kind and cares about his customers if you go into this t mobile make sure you ask for him . All the staff is really good here as well the mangers here are great this is the best t - mobile and phone company I have been to I highly recommend them !! They have the best deals on phone plans as well !! read more

Clean & nice store Friendly employees Convenient location near freeways, fast food places , shopping etc read more

Whenever I go in I ask to be helped by "Jose" I love his customer service, he is super cool and is all about helping the customer. He's very thorough when it comes to explaining, he loves to help you in anyway he can. He seems to be one of the more knowledgeable employees there. He definately deserves a 5 star in my book. The only reason I didn't give this location a 5 star is because every time I go in there is a 20-30 minutes wait. read more

Very clean store front and well layered out displays for both Samsung and Apple devices. Worked with Jesus, whom was very friendly and very knowledgable regarding the newer iPhone that my wife was interested in purchasing. There was only a couple of people in front of us when we came to the store on a Saturday and were able to get helped after only a couple of minutes. Overall, a very pleasant experience. read more

I visited this store about about two weeks ago with the idea of switching my service over from Sprint. I had become very upset with the way I was being treated by Sprint and after 14 years I was ready to move on. When I first walked in I noticed there was already a lot of people waiting to be helped and the store reps were already helping customers. The store manager saw that we just walked in and approached us to take our information. He apologized that there would be a little bit of a wait. While we waited we got to look at the phones and some if the available accessories. When it was our turn the manager came over and introduced us to Genaro and said he would be helping us and answer any questions we had. I explained we were unhappy with Sprint and would like to know what we had to do to move to Tmobile. Genaro was very patient with all of our questions and was able to even help our son swap his phone out in another state. After all our phones were set up we were given a discount in some cases. Right before we were done he took the time to apply screen protectors for us! I waited two weeks to put up this review because I wanted to see how well their service performed. In all my time with Sprint I have never had as good signal quality as I now have with Tmobile. I am very happy with the service I have now. First impressions are very important to me and I feel that Genaro and the rest of the staff at this store did an excellent job in representing their company. read more

So I was looking for a phone plan for myself and my two baconators (my kids). I have had sprint in the pasted but I was currently a Verizon customer. Before I stepped into this teen mobile store I went to see how much it was. The guy was nice but didn't have any energy. I wanted to know deals and what it comes with etc. so I walked into teen mobile. Luis approach me and said hi and asked what I was looking for? He right away gave me info on deals currently going on. Honestly I was just looking but because he was so helpful and informative. I gave in and transferred my line and added two lines too. Kimberly assisted us and she was a ray of sunshine. They answered all my questions and always making sure we were ok and asked if we needed chairs to sit. I definitely recommend this teen mobile. Kimberly and Luis should deserve a raise for their awesome sauce customer service. Thank you :) read more

This is the second really bad review. I purchased my first phone from this store. WARNIG WARNING WARNING. This store is the worst. First visit, a guy that is still there gave the worst customer service of my life. The iPhone didn't work with photo freezing up constantly sooooo I went back into the store. WAITED FOR THREE HOURS. Then they said they can't order another iPhone or get me another one. Liars liars liars.. I called another store the next day and they said no problem we can order one for you and you will have in two days! Guess who I am going to go see when I get back in town. read more

I've had good and bad experiences at this location. The bad usually comes when they're busy and don't have enough employees working to accomodate everyone. The good is when I go in on a weeknight and there's no one there but me and 2 workers. And even then usually one of the workers will ignore me. Besides that madness, I bought a phone from here, my friend bought 2, and my parents got their last phones here. The guy that helped out my parents was especially helpful, so I know there are good workers here. If I'm ever back in Orange and NEED to go to a T-Mobile I would go here. read more

Terrible customer service. Long hold times, hang ups, no resolution of problems. After 2 hours, 4 calls I am glad I still have a land line because my cell phone does not work at all. It's hard to believe any positive reviews. If you have technical problems good luck! read more

Abril provided us PHENOMENAL service while my family was switching carriers to T-Mobile. It was quite a long process and Abril was so kind and polite to us throughout the long process of switching all 4 phones! She explained to us the details of the trade in as well as out monthly billing! Thank you Abril for such a pleasant experience! read more

Staff was super helpful. I needed to switch my SIM card from an android phone to a iPhone and they did it for me. Will return if I need any other cellphone help or purchases read more

Worse We lay over and over and now we can't even save pictures this stupid money makers fukers after the update

I had a great experience at this T-mobile store i made the switch from Verizon because i would get overcharged every month and I didn't even have unlimited. Plus i got double the credit for my trade in compared to Verizon now i have the newest IPhone with unlimited 5G data and I'm still paying less than i was before Javier delivered exceptional service he explained everything to us very very well he made everything clear about all the different options we had. I highly recommend coming to this store if you do ask for Javier!! read more

Went in to play with the new Galaxy Note 3 and was greeted by Vivian. She was very friendly with a smile on her face (which was refreshing since most of the employees have forgotten what it's like to smile). After a few qualifying questions, I got to play with the awesome phone! After a few minutes of playing, we talked and I expressed my interest in possibly buying the phone. She asked me a few more questions and 15 minutes and six dollars later, I was an excited owner of a new white Note 3. Vivian was very knowledgeable of the product and promotions available to make the purchase happen while updating my plan to save me more money. She made the whole experience enjoyable. The only negative is that, like similar new phone releases, there weren't any significant accessories to support my purchase. read more

Alma was a superstar she knew exactly what she was doing and wasted no time helping us and getting our phones set up and working and everything transferred over in a matter of minutes she knew exactly what we wanted was quick to retrieve the correct device and also provided excellent customer service she is the one to ask for when you go into the store if you want the best service available, she either loves her job or she has under the microscope either way she did an amazing job and she should be fully rewarded recommended and commended for her outstanding achievement in my opinion she deserves a raise or a promotion immediately please keep an eye on her as she is going places in life, thanks again Alma for all your hard work and excellent help read more

We had to check the issue with my fiance's old phone or get a new phone; Jesus helped us! Ended up getting a new phone instead .. Jesus was very patient, knowledgeable in helping him get the upgrade he wanted with very excellent customer service thru out our time there! Funny guy too Mahalo, Jesus read more

We had been T mobile customers in the past and then we switched to another phone carrier. Today we switch it back to T mobile again because it fits our needs and situation. We met "Alma" at the shop, she is very helpful, professional and knowledgeable about the process of switching the carrier and the service plan we are looking for. She provides the great customer service, we are happy that we choose T mobile. read more

I came in here just to check out a couple phones, I wasn't planning on buying anything and I made it clear when I walked in so no one would waste their time. So this salesmen tries to get me to purchase 4 lines, I declined because I don't need that many lines and his comment was "you don't have any friends or family?" the f**k?? are you deaf? I didn't wanna buy anything! I could not have been more clear! I just told him off and left. read more

Bad service. Avoid this location. $25 for a sim card is outrageous. Especially when it use to be complementary.

Switched yesterday from AT&T yesterday. I was very pleased with the expertise of the representative helping me through the process (Brayan). The atmosphere in the place seemed to be very comfortable and friendly. I recommend this T-Mobile store. read more

Employees are very attentive and have great attitude, I was having issues on my device and everyone tried to help to see if they could get it going. Manager Danny was very patient and was able to help me out. read more

Never fails always poor customer service , staff look unhappy half adding their jobs , if they don't like it why don't they find a new one? Maybe I'm being to harsh but they work a job that entails service for customers the least they can do is great customers make us feel welcomed last time I will be visiting this location rather drive further from home to get better help. They need a new staff asap! read more

Utterly terrible customer service. I went in around midday and they weren't busy but no one asked if I needed help with anything even after I made two rounds around the store checking out the phones. I was looking for a new smart phone and all of the display models were dummies, so I approached the manager to see if I could test some out. He bluntly replied that they had been stolen before and he wasn't going bring any working models out. I complained that I couldn't assess a phone and make a purchase without testing it but he just shrugged at me as if to say 'tough balls' and walked away. I was genuinely thinking of upgrading my contract and getting a new phone but they lost that sale. Maybe I'll go back in a couple years when that team is fired. read more

horrible customer service, do not buy a phone there they will give you misleading information about your account if you are trying to upgrade. purchase at your own risk, but i would not trust them at that store. We were told we did not qualify for 0 down on our upgrade and tried to get me for an extra 280 dollars. only to find out that the T mobile store at Chino was able to do it for us with 0 down and their staff was amazing!! they actually took the time to help us out. we were told some Tmobile stores do not like upgrading customers and will hold out on newly released phones for new coming customers since it looks better for the store to add a new customer than to upgrade an existing one. i guess the orange store is one of them. If you want quality service and trustfull staff do yourself a favor go to the Chino location off grand and the 71 fwy. read more

The fastest in and out I have ever bought a phone. 40 mins with a number port. The manager offered me a job as well.

Don't buy accessories or phones through T-Mobile since they want to charge extra fee's and only have a 14 day return policy and won't tell you. They will make you sign a paper saying you agree without explaining everything so on their end they are protected from buyers remorse which they can honor (but say they cant physically do it even though they can, they lie). Even if the phone and accessories were bought before the 30 day mark. This location is just upsetting they won't do that. Makes me want to go back to Verizon, not just for the data speed and coverage but because their main concern is the customer read more

man, you accidently put your phone through the washer and dryer and suddenly it doesn't work anymore?! i went to t-mobile to get a new phone and change my number while i was at it. 1 1/2 hours later i was on my way with a new umber and snazzy new phone. they only get 2 stars because, although the kids in the store were nice and accomodating, i had to personally call customer service and bitch 3 times while in store to get what i needed. sheesh! i should've walked out with a paycheck too! read more

I went in to see if I would qualify for phone financing, I had no intention of walking out with a phone or a plan. Alma help me out and she was amazing. Was totally patient with me, I'm not a huge fan of changing my phone let alone my phone carrier. She went above and beyond trying to get my number from metro switched over. read more

Brayan gave great customer service and very easy to talk to. Would absolutely come back to this location.

The place is always very helpful, look for Angel. He's the man! He takes his time to answer questions and resolve issues. He cares about his customers. read more

ALWAYS a line of at least 30 minutes. They need more staff or something because my husband and I always walk out right after we come in because of how long everything takes. The store at the Village mall is MUCH better. read more