This morning my wife went in for a simple process for these incompetent employees. She told the employee who was of Indian descent (can't pronounce her name) in simple English " my S6 can't hold a charge & I need a loaner while its sent in for repairs". The employee's response was " you must delete apps " (obviously already tried) or " it's time to purchase an upgrade. ". What kind of terrible service is this? Tonite I just got off the phone with their keyholder Marcus and tried to resolve the issue. I asked him a simple question " what process do I take when I bring my malfunctioned phone into your store?" His reply was " you must call customer service and they will determine your next step." I then called customer service and they said " you must take it into your store and they will determine your next step" This type of runaround BS and poor service really chaps my hide. These incompetent workers who only think about their commissions and are only looking for a sale obviously need people and customer service training. If I can give Marcus and the Indian worker a negative rating, I would! read more

I am T Mobil customer for little over 2 years and transferred one line fro AT&T and was in a process to move my third line from AT&T but service I got was horrible the sale girl hiding her name badge and was not in any mood to take customers she rudely said you have to have a new SIM or there will be a $25 activation fee I can waive this activation fee if you take a new number I already have a spare T Mobile sim. She was not willing to give her name and the guy supported her. When I left she followed me up to the door and I think she took my car number plate these type of employees don't belong to T Mobile or you want such a crew. Kindly investigate before any other customer is a victim of this employee read more

Great experience with them today. Needed to borrow a T-Mobile SIM card to finish the unlock process of my AT&T phone. They helped with no questions asked. Free! Nice finding businesses that will help people with certain requests free of charge. read more

We use t-mobile for our employees and are super happy. This location is super convenient and easy to access. The shopping center is not big but easy to park quickly and convenient to get great customer service while getting a Boba drink next door.The store itself is very well organized and when we walk in you know where everything is and the customer service is awesome. I do not like the other locations as much as this one and my employees always tell me the same. It is very important for us to get great customer service quickly and not worry about looking for parking spaces and other headaches. This location is the best and we are grateful T-mobile made it easy for us. We have been going to this particular location for the past 2 years and would not go anywhere else. Thank you . read more

Cristina is amazing and super knowledgeable /helpful!! I have been having issues with my phone for 3 days and after 13 calls to technical support and customer service I still had no resolution and even less hope than I had when I began. I stopped in at this T-Mobile location and have the pleasure of being assisted by the retail manager Cristina. She call customer service for me and relentlessly pushed my issues until they were fixed. So happy, and glad I didn't have to switch back to AT&T. Cristina definitely saved T-Mobile to customer read more

Ashley was so nice explaining all the benefits of the company. Amassing costumer service. Thank you!

Stay away from this store!! I switched from another carrier to T-Mobile at this store. They 'took' my very functional and 'like new' Samsung S4 when they performed the switch to an iPhone that I bought at this store. The customer rep (Tashi) and the manager at the store said T-Mobile would pay me the early termination fee and they would send me a gift card of $50 or more for my old phone. It would take upto 8 weeks of processing time. And I fell for it. a) They never informed me that I had to file an online application separately for the early termination fee reimbursement. So here I was, waiting for a check that never came. Months later I visited the store and the manager asked me to file it online and he doesn't remember anything about a gift card. Later I filed an online application for my early termination fee and T-Mobile rejected it - because it is too late. After several calls and talking to multiple customer reps, I got a check from T-Mobile b) However, I never got anything for my phone. They took my phone but refused to pay me or return it. I called T-Mobile and they say they don't have anything on record. I went back to the store and this time, a different manager - was down right rude. Says we just don't give away gift cards like that. I asked him to call the customer rep 'Tashi' and he refused. I visited the store one more time after T-Mobile corporate asked me to get a statement from the store that they took my phone. This time another sales rep and a new manager said they keep records for only 90 days and if I want I could go and speak to 'Tashi' who now works at a different store. I finally gave up. This store is a rip off. read more

So a few weeks later I learned the rep that helped me (Brian F.) signed me up for "Premium Handset Protection" when I clearly stated I did not want it. NEVER GO TO THIS T-MOBILE! read more

I am writing this review not about my sales experience, but about my phone call to the store a few weeks after. I called to ask some questions about some of the features that I purchased. The guy who answered the phone was RUDE, GAVE SHORT UNINFORMATIVE ANSWERS, WAS MORE CONCERNED ABOUT GETTING OFF THE PHONE WITH ME THAN ACTUALLY HELPING. I wish i had gotten his name. Hopefully he will be fired soon so nobody else will have to deal with his attitude. read more

I came to the store today and Audrey provided an amazing job in helping me upgrading my account. I purchased the Note 4 and she helped me transfer my data from my old device to the new one through an app called smartswitch. The wait isn't so bad either. Definitely recommend. read more

I came to this tmobile location looking to get a new phone and to my delight they were open on labor day! (I dont get much time off from work so it's hard finding time to come during their usual hours.) Anyway, I wanted to write a review for the salesperson that helped me because he made the whole cell phone purchasing process very enjoyable. The tmobile representative's name was Young and he was very personable and knowledgeable which aided me in making a decision as to what phone I wanted to get (for those interested: I ended up getting a samsung galaxy s4). I know this all sounds pretty standard but the reason why I'm going out of my way to write a review is because he provided me his direct number and told me that I can call him directly if there are any issues with my phone or plan. I thought this was above and beyond his call of duty and was very appreciative of the fact that the sales reps actually cared about customer service and satisfaction and not just making a sale. Long story short: if you need a new phone or upgrade and live in the torrance area, check out this store. I dont know about the other reps since I only encountered one, but my experience there was very favorable. read more

I'm almost 60 years old and have dealt with phone companies for over 40 years. My experience with Alex at TMobile was the best in all of these years as far as knowledge, efficiency, helpfulness, follow through and courtesy. We worked with him for a week before actually committing to the service. He never appeared upset with our endless questions and calls. We were navigating cell service for not only us (my husband and I) but for our 3 teenage grandchildren who we adopted when they were little. The fear and complication of it all was very daunting. (We were really showing our age and non techiness). Alex helped us set up a family service where we could give our kids freedom while receiving peace of mind with the safety features and other resources available. What a difference from AT & T where I've only had acceptable (at best) if not horrible service for years. I hope T Mobile servicing can live up to the high standard that Alex's representation of them gave! If so, they'll have customers for life in this family! read more

This store manager is the most unethical manager I have ever experienced. My wife and I wanted to purchase the new Samsung Galaxy Tab today, and we were looking to purchase four of them. The manager (Mike) told us he only had one but would work to get three more delivered to his store and would call us back. Mike never called and when I called Mike back he said he had none and nobody in the entire Los Angeles area would be able to give us one. At this point we called another store who said, yes they had the tablets but by the time we got to the second store in Harbor City, they had no more of them. They put us in touch with a third store in Carson that had some, but told us over the phone that my wife was being blocked and flagged for fraud. When we contacted T-mobile we find out that our pal Mike was the one who flagged us for fraud and Carson (that will be another review for their manager Chris) would not give her one despite all our proof of identity and willingness to pay in full for the tablet ($699). Mike cannot get our sale so he flagged us for fraud, knowing that only he would be able to sell to us (4 tablets must have been a juicy sale). Mike LIED to us about tablet availability and he willfully prevented us from buying any - so he was right, because of him we wouldn't get one in the Los Angeles area. DO NOT SHOP at this unethical store!!!! read more

Great customer service . I walked in and immediately got a "hi welcome to T-mobile" I believe this young lady's name was Jennifer and she was very helpful, she helped me upgrade to a IPhone 6 and answered all my questions that I had . read more

Great customer service from there TMobil rep Crystal. Explains your plan and how the service works. Wants you to be satisfied with your phone and service. I highly recommend her to any customer that wants to switch over !!!!! BIG THUMBS UP!! read more

Porsha the manager is inmature, rude and unprofessional! I will never go into this store "ever" again and it is down the street from my house. I spent over $500 in the store and within 24 hours had several problems with my new phone. I went into the store to address my problems and Porsha had an attitude and would not listen and was talking over me while I was explaining to her the problem with the new phone. I am still upset thinking about it. I had to call the corporate office in New Mexico to get assistance!!! read more

I seriously cant say enough about this store. Came in today with a friend from out of state ( also a T mobile customer) and we were greeted with smiles and help right from the get go. I have been to other T mobile stores, there are 2 closer to where I live. I make it a point to drive a bit further to this one. She had an issue with her phone that was quickly resolved by a staff member named Young. He was so helpful. I didn't have any issues and he took the time to answer just a couple of quick questions that I had. My friend was really not looking forward to going to the store, but the whole staff and even one Manager were there, alert and on their toes. Every single guest was happy. My friend was in such a good mood that she did a little Pirouette on the floor and was actually almost joined by another happy customer that was being helped by yet a different staff member. I'm not kidding about the dancing part, they have cameras, maybe ask to see the video sometime haha. Thank you to this crew at this T Mobile store! I seriously cant believe that there are bad reviews on this place. read more

depends on time of day ..staff ok...some know there stuff..parking easy

i was having trouble with my phone and took it to this store and was thrilled with the service that was provided my phone is up and working now thank you! read more