Warranty Experience with Chef's Toys and Mulberry Technology…read moreInitial Purchase and Expectations In 2023, we invested a total of $26,472.61, which included taxes and two warranty insurance plans, for a 3-door KINTORA refrigerator and a 2-door KINTORA freezer. Our initial experience was smooth and hassle-free, largely thanks to our salesperson, Estaban Aguirre. Unfortunately, we later discovered that Estaban was no longer with the company. The Issue Arises On March 6, 2026, the hinge of our 3-door KINTORA refrigerator broke, rendering the refrigerator unusable. Since we had purchased a warranty, we immediately reached out to Estaban for assistance, only to learn from Raul Flores that Estaban was no longer employed with Chef's Toys. Raul provided us with contact information for Mulberry Technology, who was supposed to handle our warranty claims. Challenges with the Warranty Process This marked the beginning of a frustrating ordeal. It quickly became apparent that Chef's Toys was not well-acquainted with Mulberry Technology. Raul initially gave us an incorrect contact number for starting our claim. He directed us to Joshua Wohl at Mulberry, who, while not involved in claims processing, was helpful enough to connect us with the appropriate department--after we had already experienced several unhelpful responses from Raul. After sending our purchase order to Karime, our contact at Mulberry, we learned that Chef's Toys had never registered our protection plan with Mulberry or transferred the necessary funds for our warranty. We attempted to follow up with Raul but received no response until we escalated our concerns to Chef's Toys' corporate office. Unfortunately, reaching out to their main line at 714-662-2433 during business hours of M-F between 9am-5pm only led to a voicemail, and our emails through their website also went unanswered. This is TERRIBLE! Resolution and Lingering Frustrations Eventually, Raul from Chef's Toys responded and offered a courtesy repair for our refrigerator door but informed us that our remaining warranty coverage would not be honored. This was frustrating, as we had already paid for the warranty. During this period, on March 25, the Health Department visited and deducted points from our inspection due to the non-functional equipment. We promptly notified Raul about the urgency, as another inspection was scheduled for April 6. Fortunately, the Health Department accepted our communication with Raul and a photo of the completed repair as proof. The entire process--from the breakdown on March 6 to the repair on April 6--took a full month. This delay was disappointing, especially given that waiting for a part should not have justified such a lengthy timeline; someone could have delivered the part to expedite the repair.

2.21.26 Hubby looking for a knife, I'm looking for a sharpening tool…read more It's a smaller scale store but I can easily spend at least an hour roaming the aisles. I love to cook & I see all the possibilities of the items to make life easier or more efficient here. My santoku is starting to become dull & needs sharpening. I couldn't my favorite chef 's knife (the whole knife block cannot be found!) Hubby found a chefs knife & he got me the sharpener. I told him I wanted to get the stone/honing block but he opted for the metal kind. The staff are super helpful & answered our questions. There so many "toys" I wanted to buy but I must resist the urge to amass more "clutter" (that's what Hubby calls it, but he reaps the benefit when he eats what I cook). I still need a dumpling rolling pin, but they only have standard types at this location. Aisles are fairly spacious & inventory appears well stocked, neatly arranged & sorted. Prices are fair & marked accordingly. It has its own designated free parking lot. Good shopping trip, met our goals.

4th attempt at posting... (Sorry Hirsch)…read more Yelps posting sux donkey dix and that is that These guys are great and aside from the 15,000 words I posted on three other attempts to praise them, not much else to say... Thanks guys!!! And FU Yelp. You can take my Elite status and place it meticulously where the sun doesn't shine if you can't have an IT crew that takes care of minuscule issues like these. Bye Felicia

Fastest will call for reals. I'm a professional plumber and have been a customer for over 20 years…read more Best service and attitude no matter the branch you visit.

The taste of the cakes are so fresh and yummy! I highly recommend this place for special occasions!…read moreVery nice customer service

I hadn't been in this store in a couple of years so I decided to go in and buy some chocolate 5…read morelbs. to be exact . When I try to use it the next day the chocolate insert of melting it just got hot and hard so I decided to call the store when I was explain to her I believe it's the owner all she was trying to do was making it seem like I didn't know how to melt chocolate all five lbs. was the same thing that just means that her chocolate has been sitting there and it's old. She didn't try helping in any way so beware if you buy chocolate.

Made my stone slabs purchase great pricing not impacted by the tariffs like other facilities…read more Awesome service and plenty to see in this 2-acre property and showroom. I tell all my designer and project managers.

Shopping around for the "just right" quartz countertop. Saw this place only had 2 stars, but it was…read morerecommended by a friend soI went in. Reviews are helpful but do not make your decisions only on the stars. Each person and each situation is different. I apologize for not remembering her name, but I think is Judy. Another girl helped me and both were polite, helpful and professional. I found exactly what I thought I wanted. Judy worked up a price that was in line with other quotes. Told me I could take the sample with me (which I have in my car and need to return). I was able to place the order over the phone, which was helpful. The counter arrived in 2 days, as promised. I recommend this company. They have a bunch of stone in their yard, too, but I was looking for quartz and they came through. I got Virtu Quartz brand in limstone. Photo attached.

4 stars for their price (great price for LA area, unless you go OC), cabinet selections…read more 2 stars for their service: they might be too busy many of their sales will only talk to customer in the store and ignore phone calls and emails. The company has two locations one in El Monte, one in Chino. Same price. I went to both locations and the sales manager at chino location was very nice. I really wanted to buy from their location but my contractor didn't want to pick up at Chino (too far), so i had to buy from El Monte location.

Great price and quality of flooring. They also have a good variety of kitchen and bathroom cabinets…read moreas well as one of the largest countertop selection I've seen. Their showroom is very organized.

It was a pleasure working with Andres Vega at Pacific Sales in Torrance. I explained to Andres that…read moreI needed to replace my high-end 48" side-by-side Thermador refrigerator that I had purchased new in 2004. Unfortunately, after spending thousands of dollars on repairs over the past five years, it continued to break down and was no longer reliable. Andres listened patiently to my concerns and then asked what type of refrigerator I was looking for. I told him I wanted something similar to the Thermador but with much greater longevity. He recommended Sub-Zero, explaining that while it cost a little more than Thermador, Sub-Zero refrigerators have a long-standing reputation for lasting over 20 years. I mentioned that I had read all Sub-Zero 48" models are 84" high, which is 1/2" taller than my existing Thermador, and I was concerned they would not fit in my cabinet space. Andres confidently told me they would fit, but to make absolutely certain, he offered to send Pacific Sales' certified Sub-Zero installers to my home to take measurements free of charge and with no obligation to purchase. The installers arrived the very next day, took measurements, and confirmed that all the Sub-Zero 48" models would fit perfectly. I then met Andres at the store, where he showed me the different 48" Sub-Zero models and honestly explained the pros and cons of each style based on customer feedback. I ultimately decided on the Classic French Door model. Since I had already been without a refrigerator for weeks, I told Andres I wanted it as soon as possible. He assured me it would not be a problem, and amazingly, he arranged delivery and installation just three days later. The installers arrived on time, completed the installation in less than an hour, and thoroughly tested everything before leaving. The entire process--from measurements to installation--took only three days and was completely painless and stress-free. I could not be happier with my new Sub-Zero refrigerator, and I truly appreciate all of Andres Vega's help. He is extremely knowledgeable, professional, intelligent, and genuinely knows his stuff. I highly recommend Andres Vega at Pacific Sales in Torrance to anyone looking for a high-end refrigerator or premium appliance shopping experience.

Lots of selection on dishwashers. Nice showroom to see in person what something looks like. I want…read moremy appliances to match vs be surprised when I buy online. But if I need to pay for haul away, apparently I do -- I even asked twice if this was negotiable -- I'm sensing that I can beat these prices, model features and services elsewhere.

We weren't able to use their contractors this time, but the materials they provided for flooring…read moreand a new bathroom vanity were top of the line for a very good price! We will be back for other projects, thank you!

The sales representative so nice ! Very professional The…read moreprice is less than my expectations

OMG I have to share my experience at Home Depot on Sepulveda…read moreand Main As I was shopping the salesperson came up to me asking if I needed help. As I was price matching certain items he offered to price match my purchase. He walked me to check out, to give me discount and encouraged me to sign up for the pro rewards. As it was a little time consuming and I couldn't apply rewards immediately so he gave me a discount. My bill was $98, to my surprise he took $40 off the total. Of course I was pleased. Turns out he was the supervisor Javier was his name. Shout out to Javier for superb customer service.

The very rude cashier Salvador older man , working in the gardening department had horrible…read morecustomer service.. I said good morning no answer, I said ca. you please call someone to help me put some bags of mulch into my basket ? No answer just turned around and called someone on the phone , but after waiting 10 min for someone to assist me , I got the message no one was available so , I had to do it myself ! I'm a 65 yr old retired woman and should've had someone assist me that's what customer service and employee are for

I love this place! Kole Imports is my go-to for finding unique items and great deals. Their…read moreselection is huge, and I always find something close to what I'm looking for (and a few things I didn't know I needed). Highly recommend!

We bought bulk mugs for wedding favors. Arrived on time and worked great! We put vinyl labels on…read moreand they stayed on well. My only wish is that they had more color options. Thank you!

I have done three kitchen remodels/rehabs with Jayson and he is one of the easiest people I have…read moreworked with. It's hard finding people who do it all: good work, good materials, reasonable pricing AND great communication. Also PATIENCE. And I need that because I ask a lot of questions and I worry a lot but Jayson never was impatient or abrupt or too busy. Here are pics from the remodeling of the small kitchen in my 75-year-old, 750 sq ft. home. Kitchen looks way bigger now and is MUCH more functional. Previously there was a lot of dead space. I wish I had before pix! I didn't think to take any. I do, however, have one pic of the old laundry area off the kitchen and so am including that.

We recently contracted Homeplus Kitchen and Bath to replace our entire kitchen. We are so pleased…read morewith the outcome of the kitchen! Jayson, Florence, and team were very professional, provided accurate estimates, and communicated throughout the project. The quality of their work is excellent. The quartz countertops and backsplash were cut to perfection and fit remarkably close under the cabinets. I highly recommend Homeplus Kitchen and Bath if you want to remodel your kitchen.