A rare 5 star W from me, and yes it's for this Taco Bell. Specifically for the night shift staff on Friday night, May 19, 2023. I placed an order online for the drive through around 7:30pm. After placing the order it said to go to the drive through and say my name and they'll start making it. Knowing this, I went to the drive through around 11:30pm as I was busy doing errands. I pull up to the drive through and the staff agree to make my order again because my original order was already made 4 hours prior ‍ they said it just popped up on their screen to make at that moment. A flaw in Taco Bell's system that management needs to look at and do some testing. Place an order online and choose drive through, and see if it just pops up on screen to make right away or not. I was grateful for their help so I tried to give a tip at the window, but the employee said they appreciate it but they're sorry they cannot accept any tips. I felt bad that I couldn't give a tip, so I'm doing the next best thing I can think of, which is giving a review from a Yelp Elite member that hopefully management sees to show that they did a great job handling the situation and have a return customer with ease. Thank you for the great Friday night dinner experience that literally ended my night on a positive note. read more

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You know, now days you have to put the food to the side and take a moment to show appreciation for the workers. I wanted tacos from a taqueria but at 9:30pm I had no luck. I ended up at Taco Bell. The guy who took my order via drive thru, gave off happy vibes. As if he enjoyed his job. Then when I approached the video, he had that same energy. He wasn't extra smily or flirty, or even chipper. He was courteous, confident and obliging. It's so hard to find that nowadays. Two thumbs up. The food was made correctly, as I had special requests. Unfortunately I didn't get his name. read more

This customer service today was horrible. The girl at the drive-through window barely opened the window almost dropped my drink. My order was all messed up. I called to speak with a manager the manager person whoever answered the phone was very rude. Did not want to let me speak with a manager would not give me the manager's name and then she hung up on me. I am so disappointed in this Taco Bell. I think everyone in there needs more training on customer service read more

Make sure you bring a sack lunch and a change of clothes because no matter how cars are in front of you, you will definitely be sitting here all day waiting for your food or waiting to get to the window to get your food. read more

I'm usually nervous to go to drive-thrus in Hercules nowadays because people seem to have the worst experiences with the drive-thru staff. Thankfully for my visit I didn't have a problem. The staff was nice and I received my order quickly. I went through the drive-thru around 7pm on a weekday and it wasn't too busy as there was only 1 car ahead of me. As expected, noon and 5pm is when the drive-thru line is the busiest. We ordered a 6 pack of supreme crunchy tacos and Baja blasts for the drink. For 6 tacos, we were given a lot of hot sauce inside the bag. The difference between a regular crunchy taco and the supreme is that for a little extra charge, the supreme includes sour creme and diced tomatoes on top. read more

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Date: 1-4-21 Time: Around 8 AM Are you serious? I ordered 4 burritos from the Dollar Cravings menu. In the midst of eating the second burrito, I found a HUGE sheet of plastic paper!!!!!!! I mean, how can you miss that? I instantly lost my appetite for the rest of my food. I tried calling the store but nobody answered. There's no excuse because the morning time for Taco Bell is pretty much dead. Therefore, somebody should have picked up the phone. I will be swinging back here for my refund. I will also call corporate and the Contra Costa health department because this is unacceptable. Good thing I have my receipt because they almost kept it, too. I will not return here at ALL! read more

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3/5 for a standard drive through experience. I asked for extra sauce, which she provided without issue.

When the drive through is busy and you want to just sit down and have a bite to eat, don't let this sign above the door fool you. At first glance you'll see tons of open tables through the windows but once your hand hits the door handle... LOCKED! Don't advertise dine-in if your not going to let people in. Don't advertise "Now Hiring, Apply Within" if you can't come in. No sign on the door saying temporary closed, or "be back in 15" just nothing. Knock on the door, no one comes. Just a wasteland of dead space, empty tables and chairs. read more

Taco Bell - Fast Food Near Me - Hercules, California

Highly Disrespectful Owners -- to Staff and Customers To preface this, I rarely EVER write negative reviews. I have never before eaten at this Taco Bell in Hercules. I had to pick up a special order at the nearby Home Depot, so I stopped in for a quick lunch on Thursday, May 9th, at approx. 12 PM. It is now Saturday, and I've been thinking about the experience ever since. Just before I entered the restaurant, two women in beautiful, colorful, embellished sarees entered the restaurant. They looked so lovely, I was actually planning to compliment them when I reached them inside. When I walked in, one of the women (I'll call her #1), had walked directly behind the counter, so I was assuming she was an owner. The other, (#2), headed to the restroom. #1 was talking very loudly at (not "to") the employees. I began placing my order at the kiosk beside another gentleman, who was simultaneously ordering. #2 walks out of the restroom. I turn and smile at her. Instead of attempting to smile back, she looks me up and down with utter contempt and disgust. (I am a heavily tattooed, 54 year-old woman, so I'm assuming this was part of it? I cannot think of another reason why my presence would so offend her.) #2 shouts to #1 from the middle of the restaurant, I'm assuming telling her they need to go. So, they are shouting back and forth to one another. The gentleman who attempted to order at the annoying kiosk looked like he was taking a short break from a manual labor job, as he was covered in what appeared to drywall dust. (So, this guy's most likely a hard worker.) While #1 and #2 are shouting back and forth, he walks to the counter to pay cash (as the kiosk does not accept cash.) Please note - not just this Taco Bell, but every Taco Bell: The kiosks are already annoying. They are installed so that owners can pay fewer humans for hourly work. It is especially tough (and also anxiety-inducing) for elderly, less tech-savvy people to order. It's also aggravating for anyone who needs to pay with cash. A nice African-American young woman employee (so, at that moment, the cashier) attempted to take the gentleman's cash, yet there was not enough change in the register to return to him. (Ownership/management should, at minimum, have sufficient bills in the register at ALL times. Customers get frustrated and take it out on the employees.) The cashier kindly asked if he had any smaller bills. He did not. She turned to #1 and simply asked if there were any smaller bills. #1, who is now walking from behind the counter, and is pretty much side-by-side with the gentleman, without even looking back towards the nice cashier, YELLS, while throwing up her hand, "TELL HIM TO GO TO THE BANK!" She storms to the front of the restaurant, where #2 is waiting for her at the door. As the two women open the door and begin to walk out, one YELLS to the cashier, "YOU PUT ON GLOVES!" The cashier raises her hand, which is completely bandaged, and says she cannot fit a glove over her hand. #1 yells again, "YOU PUT ON GLOVES!" #1 & #2 storm out. After they leave, I hear the nice young woman say to the gentleman, "I'm really sorry. Is there any way you could pay with a credit card?" He explains he only has cash, and she gives him suggestions as to where he could get smaller bills close-by. Again she apologizes. He leaves. I could tell she felt bad. About 10 minutes later, he came back with smaller bills. He must have really wanted Taco Bell, because after all of that, I certainly would not have come back. While the two women were in the restaurant, the vibe throughout the entire restaurant was really uncomfortable. It was as if a big black cloud fell over the entire kitchen. After they left, by the time I started eating, I noticed a seismic shift in employee morale. They were all working hard fulfilling numerous drive-thru orders, but everyone in the kitchen seemed happy to be with one another ... treating each other with respect. They were being friendly and professional. If woman #1 and/or #2 ARE the owner(s), I hope you understand that if your restaurant has problems -- the problem is YOU. Service workers, especially fast food service workers, are already treated terribly by many customers - daily, if not multiple times a day. Rude customers seek out people in service positions to abuse, as they know they will rarely be contested, as the workers don't want lose their jobs. It's a messed-up power move. And it's only gotten worse since the beginning of Covid. It's bad enough that your employees are already most likely regularly being mistreated by rude customers. But to abuse your OWN EMPLOYEES, especially so brazenly in front of customers, is unconscionable. If I owned my own restaurant anywhere near Hercules, I would try to hire every one of your employees -- if not for any reason, but to get them out from under your thumb(s), and provide a reasonable work environment, where they are not treated like trash. Shame on you. read more

I wasn't planning to write a review - I didn't think it different from all other Taco Bells I've been to, BUT! Drive thru staff are FUNNY! I put in my order asked for extra mild sauce, and pulled up. (Three cars ahead of me and still got to the window in less than 5 minutes.) I guess I couldn't really see how much mild sauce they gave me when I checked the bag, so I asked for a little bit more. Window lady tried to give me a handful - like literally, a few dozen handful kinda thing - and I thought that was hilarious. I just asked for maybe 3 or 4 more. Got home and I'm embarrassed - they did give me more than I needed. (I just didn't see it under my food.) Great sense of humor, this place. Coming back, for sure. read more

Oh my GOD!!! My daughter said her burrito didn't taste right. The sour cream and cheese mix tasted spoiled and then to make it worse THERE WAS A BUG!!! fuck covid and trying to be "understanding" this is just down right nastiness, plain and simple. It's been over a month since I ate here because the last time I came they served me some cinnamon twists that tasted like they were infused with rancid oil I threw them away and called to tell them to change their oil which they admitted was far from fresh. They apologized and offered to give me some more; I said I'd try again when they've had time to change the oil. But what does an apology mean if you don't do anything to correct it? & Where the hell is the health inspector!!!!??!!?????? They've disappointed me time and time again. Go to the one in Pinole so you don't eat bugs and rancid oil read more

Taco Bell - Bug in my food!!!!! - Fast Food Near Me - Hercules, California

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The manager on shift is not a good guy the indian guy he is very rude no help from his side i got a tacos that is not good lettuce is not fresh Makesure before you go their don't waste time read more

This place bad service Everytime go there no staff around wait 20 mins get help. Now have order kiosk your can't get food also paying cash do this frist then go counter then pay I hate that. Drive throw mush faster read more

Waited at the counter to order for 10 minutes and no one acknowledge me just all he workers were laughing and talking and doing orders for drive in only and not paying attention to the counter. I didn't get a chance to order and I was starving and I had to walk out and leave. Bad service when it comes to ordering in person at the register. read more

Absolutely disgusting ! Ordered a nacho bell grande tonight, with steak instead of ground beef, steak was burnt and salty, and refried beans were hard. Seems like this location has gone down hill the last few months. read more

What the taco hell happened to this place? Taco Bell used to be so yummy. I had Nachos BellGrande and a Burrito Supreme delivered. It's now overpriced and gross!!! I was so disappointed. read more

Just drove through to pick up a quick lunch, and had the most unfriendly experience! The employee's name is Eduardo S and he needs to get some training if he is going to continue working with the public. Zero people skills. I drove away so annoyed because he was so awful! Hopefully I just caught him on a bad day, but keep an eye on him because he made me never want to come back! read more

Where do I start. French Fries in both my Mexican Pizzas no chalupas I asked for regular tacos because I don't eat sour cream but got sour cream anyway. Maybe if the workers wasn't smoking weed they would have got my order correct. read more

This Taco Bell doesn't even deserve the one star I'm giving them. Tacos were half full; WTF!! And they have the audacity to have a tip jar at the drive thru. Here's a tip for you morons: fill up the tacos!!! read more

Dude(asian guy with the short hair) do you really think 2 hot sauces is enough for a meal, i ordered a #7, why not give a reasonable amount, and you should where your mask the way its supposed to be worn not under your lips read more

Taco Bell - Really dude? 2 hot sauces for a #7 - Fast Food Near Me - Hercules, California

Going to do a fully detailed review of my whole experience. I went through the drive thru and asked if they had 2 items, they confirmed they still have those items (1 was a drink). I ordered them and noticed one of them was wrong, after discussing it with the employee i was informed they no longer have that type of burrito and I made a compromise and had the item altered to my liking. The drink I ordered seemed to be fine at this point and I continued ordering. I ordered the rest of my items and pulled up to the window to be met by the person I ordered from. She was not paying attention to my existence at all. I assume she was taking someone else's order, I don't know what she was doing but what I do know is it took her 3 minutes to collect payment and then finally gave me my drinks. The freeze I ordered which was confirmed by this employee to be available was not the correct drink when handed to me. I asked why it was different and they inform me they don't carry the one I asked for anymore (then why did you confirm you had it and charge me for a drink I didn't want? Why change my order rather than tell me and let me make a decision?). The people in the back were very loud and I could hear them swearing and joking about things the whole time. This was incredibly unprofessional, they all looked to be 16-19 years old so I don't really blame them. When I got my whole order home I noticed the Nacho Bell Grande that I ordered had very soggy chips, they appeared to be twice fried which was honestly a bit gross tasting, almost couldn't eat it. My beefy melt burrito had chipotle sauce on it, I've ordered this item at least 3 times before and it never had that sauce on it before. I'm very sensitive to spicy foods so I couldn't eat this burrito. The Baja Blast I ordered was overly carbonated due to a bad mixture from the drink machine not being hooked up/programmed correctly and/or the syrup mix being very low. It tasted like seltzer water with a splash of the drink mix. It did not taste good. Overall the food was awful, over half my meal was inedible, they forgot my taco so the 1 thing I may have actually been able to consume was forgotten and they didn't communicate with me about items being unavailable and just changed my order on me after I had paid and gave me a different drink (freeze) than what I asked for with no confirmation on my side. I used to work in food service and did for roughly 2 years, it was very stressful due to needing to get everything right and even then most people aren't happy. I now work in customer service. So I'm a bit understanding when it comes to human error or poor training. This experience honestly just left me sad/disappointed. I don't even feel like going back because last time they just told me "I don't care bro, its 2 f***in dollars" about a forgotten item". Probably will return at some point but, I mean honestly expectations are very low, if they got my order correct at this point I'd be absolutely shocked. Great place for kids to get a job though. Looks like a very paid back working environment and I hear they're getting 15-19$/hour. Decent starting pay for very little work. read more

This location says it's open until 1am but on multiple occasions I'll go by at 10 pm or 11pm and the drive through lights are off and there is nobody working. If you're going to not stay open as late as you're supposed to be then you should update the hours that you are open. I've never had a job where people just left before the hours that the location is supposed to be open. This is absolutely ridiculous!! If I could give zero stars then I would. read more

Ordered my order online. Got there 15 mins later to pick it up. 5 mins after the pick up time. My order has not been started yet. The guy at the counter said to wait 10 more mins. This is ridicules. Asked to speak to the manager. He walked over to Amanda who was handling the food and told her. She still didn't budge for another 7 mins when she comes to bring me my food. I asked why it wasn't ready and all she said was "it's not my fault." Whatever. I get home after wasting a bunch of my lunch break already. Bring my son food to see that I got 2 chips and 1 cinnamon twist. I ordered 2 cinnamon and 1 chip. Smh. Get a better manager who's more customer oriented. This was not only looks like a bitch but was one too! read more

I A mobile order online when I got to the store my daughter wanted to place an order they said I cannot place two orders and I explain to them I did a mobile order they said no I had to go back around to order there was no one behind us I got to the window I asked for the manger the girl said he was with someone. I asked her why I couldn't order she said her manger said I couldn't but he wasn't available then I asked him name she said she didn't know his name I asked her name she said legally she was not able to give it out I asked for corporate number she said she didn't have it I had to Google it. Was very rude and told me to go leave the line after giving me the wrong food. read more

ordered a chicken quesadilla and was literally given a quesadilla with no chicken at all. simply black beans and lettuce.

First off I like to give a shout out to Emily in the drive thru, very nice and helpful when they discontinued an item in the menu and she made it happen. This was a late night stop also and usually they are close to closing. They have good deals like their craving box and their value items are pretty legit. They also have the Baja blast which is one of my drink there. I would give it a higher rating if they kept the menu simple and not go crazy pushing new items. Sometimes the food is hit and miss, one day it's on point and if I go another time it's blah. read more

Been a while since I been here..... I figure they would be a little bit nicer now since they have a tip jar at the drive-thru.... they would think being nicer would directly impact their income. But I guess not? Oh well... The taco was still good read more

Dining room is closed. Lights are off during evening hours. No lighted signs stating they are open which they are supposedly opened until 1am. It's 8:21pm right now!!! Drive thru is blocked off with boxes which the employees put out. read more

Almost three times a week this place is closing early before there actual closing time , very irritating and disappointing when I'm trying to get something to eat before going home! And they always seem to have a attitude for some reason, no customer skills at all!!!!!! read more

Fantastic veggie menu. I love their crunchy taco supreme substitute black beans, fiesta veggie burrito, nacho fries, and cheesy fiesta potatoes. read more

For those times when it is late, and only something crunchy will do, Taco Bell is the place to go. At this location there has never been anything wrong with the crunchy taco supreme, like ice in the lettuce. Until I posted this review I haven't told many people that I like the taste of the meat in the tacos. I always use the drive-thru so I can't comment on the interior or the people behind the counter read more

Really?! This is what I got , how much training do you need to know how to make a taco. No meat , lettuce and two hard shells. Luckily, I checked before we headed home. read more

Taco Bell - Hard shell taco - Fast Food Near Me - Hercules, California

The person who took my order through drive through was soooo RUDE !!! He gave me no time to review my order, I asked for a Mountain Dew Baja blast, he asked if I wanted it as a freeze I said no, yet he still gave me a freeze. I tried telling him, kept calling until I decided to pay I told him I wanted the soda and not the freeze, he got upset and told me it was a waste of a freeze and as I was checking to make sure everything was in the bag (which i am missing A LOT of items by the way) he came back and said "can you move I have other customers" in such a rude way I swear they should either let people like that go or just shut down the entire Taco Bell down! read more