I use to be a big fan of Taco Bell but since they've taken off so many things there's not as good of a variety anymore. Specifically at this location in Pinole, there's always issues ranging from how rude their service is, to being out of something or them somehow not receiving mobile orders. They've hit rock bottom. read more

The employees were not wearing their masks correctly, and one with red hair wasn't wearing a mask at all. With omnicron among us I find that extremely inconsiderate and is a major violation. Hopefully they will take the pandemic more seriously because it's people like them that are causing cases to rise because of the lack of consideration. read more

It's 5:58am. The lighted sign says drive thru open. I asked for a Crunchwrap. The person asks what time it is. She says "oh she's not going to serve just yet." Then why have the stupid sign on?!? And it's just two minutes left! C'mon! read more

I never write bad reviews and it has taken me days to do this but my family and friends advised me to as this Can happen to someone else. FOOD POISONING! We were on our way to go Snowboarding we stopped here for a quick bite to eat next thing I know I'm terribly sick. Snowboarding sadly canceled. Had extra expenses for medicine to control my horrible sickness was in bed for 2 days straight! Please be careful when eating here! read more

Whenever I go to Taco Bell, this is the one I go to. The workers here are friendlier than the other Taco Bells by a landslide. I was helped by a man named Kevenny, and he was super fast and friendly. He made us laugh at the drive thru and he was polite. This Taco Bell never gets my order wrong and they don't get frustrated when I don't know what I want or I want to add on a ton of things. They're super patient. They also put more meat in their products than the San Pablo Ta read more

Taco Bell - Airheads White Mystery Freeze - Fast Food Near Me - Pinole, California

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Really good service. It was super busy today because of the free taco deal for the Warriors. All 3 gentlemen working the front were super friendly and gave great service. read more

This place is terrible . I came by at 12:30 am and called out ... no reply . The workers just hide in there and don't work. They are supposedly open until 2am. I can see two vehicles and a bike on the bike rack. So 3 employees inside hiding. I only wanted a soda. This is not the first time. They really are lazy and without any character so it does worry me to think what they might be doing to the food. read more

Came after work to get a bite to eat and although it is supposed to be 24 hour they were not accepting orders at 1:58 a.m.

When I moved to this area over a year ago this was probably the worst Taco Bell I've ever tried. Now I think there's new management or staff. Food is usually good. Service is friendly or at least chill. read more

Worst service ever. Took 20 mins to take my order n another 35 mins waiting in the drive thru. Almost an hour to get my food with less than 10 cars in line. Y'all making fresh tortillas in there or something?? read more

Not 24 hrs. Drove to the speaker and it has an automated system that says to visit during business hours. My question is if it isnt open 24 hours then why didn't anyone update this?? read more

This Taco Bell is never staffed properly. We waited about 20 minutes for food. This is supposed to be fast food. read more

It's a good Taco Bell. Never had a bad experience here. They always get our order right. Really nice people working here. We do the drive through so all I can say is the outside is kept pretty tidy. I have no worries or reservations (and none are needed!) about coming here for a fun lunch or dinner. Oh, they do do breakfast. Haven't tried that one yet. read more

I love the dollar menu at Taco Bell and I love that they have several vegetarian options. Also I get a free senior drink. You can't beat that. The folks at this Taco Bell have always been very friendly to me and the order is accurate and quick. I recommend Taco Bell on Fitzgerald Dr in Pinole CA. read more

They mess up ever order no matter when you go, it's super rare to get exactly what you paid for. Go to a different taco if you want what you paid for, sadly. read more

Wish I could rate this place ZERO STARS!! I don't get how they're still open at this point. I decide to try this place out again every few months and I feel like it only gets worse every time. I got my son a quesadilla with specifically no chipotle sauce and when I received my doordash order I got a quesadilla with JUST chipotle sauce... not even any cheese?? Straight trash. They also skimp you every chance they get and always mess up the orders. I don't think much of fast food but it seems like at this point they have 9yr olds working there. Actually, 9yr olds could probably do better. I wouldn't even feed this crap to my dogs DONT GO HERE BEWARE YOULL GET STRAIGHT TORTILLA WITH NO FOOD INSIDE read more

This place has been my savior time and time again. When they say they're open late, they are not joking. Many a time I've come here after a lovely night out, and ordered a grilled stuffed chicken burrito, and I can say, I've gone home happy. The line is usually rather quick, and for fast food - they do their job. They're fast, clean, pretty efficient. My only issue is I repeat the words "EXTRA CHEESE" about 47 times per order. If I don't get extra cheese, I end up rather perturbed. read more

Forgot beans in the power bowl, and no longer sell meximelts, taco salads or grilled stuffed burritos.

I hope management reads this. Right now it's Sunday night and we have been waiting for our food for 30 minutes now. Granted it's busy and there is a long drive thru line. But, customers before us kept getting things missing, they left and came back, then cashier guy went to the back and didn't resurface until 5 minutes later. (In middle of our ordering, mind you) There was ONE guy who was moving fast and three others including the cashier person were going slower than the Disney sloth characters, one guy his hands were moving so slowly you'd think he was meditating or on serious medication The crowd grew larger and larger and every one was commenting how every one worked so slow except for that one normal person. People behind us had been waiting 30min too. May be three people called in sick. But why so slow on fast paced environment? Whatever it's fast food chain. People need jobs. May be management can train better or book better shifts! Too painful even just to watch, it moved so bad and SLOW read more

They should turn up the heater its freezing the cashier needs more training she seems to be so confused in a simple orders today is February 11, 2013, 6:45pm now the other woman I think she's the manager I watched her and she does everything she does the to go section and also helps in regular orders. read more

Taco Bell - Fast Food Near Me - Pinole, California

Went to the drive through and sat there for half hour before getting to the window to pay and get my food. Once I paid for the food the drive up window guy closed the window and never came back. After another 20 minutes of sitting there watching the drive up window kid (and he was a kid) walk around in a circle doing nothing, we called over the kid to get a refund for piss poor service and waiting. He took our receipt, closed the window and started doing something else. I went inside to complain to the manager (about the wait and the attitude of the drive up window kid) who was working the food line and never got off the food line to speak to me. He had another worker take all the complaints from the customers. After another half hour of waiting for my refund I went to the Hercules Taco Bell where I received great service and food in a timely manner. read more

When placing order on app, request to get sauces on side does not come through on their in. Hence, been a few times sauces are put on the menu items. Since then,majority of the staff at this location is aware I prefer sauces on side ,often has it ready that way at arrival. 2-night I arrived/asked to have green sauce on the side bf order completed. I purchased 2x sauces through app. I purchased 3rd at arrival. Checked my order prior to leaving, received 1X sauce. I informed person at counter and he said he would get me two more (been working at location 2 months). Carlos came up to front counter and said sauces were already on items. I told him I had request prior completion of order. I had one sauce and would like two more. Appr. 4 to 5 staff members in hearing distance. Deanna was present. She knows me and put sauces on side. Carlos very rude. He said You do this all the time. I said if I ask the staff to put on side before they complete order, it shouldn't be an issue. He said it's a cost. He then told me to get out of HIS store because we don't need to talk about it no more. In addition, when providing feedback, (I politely said to Carlos that when he had said "you do this all the time" it makes me feel like I'm doing something wrong and not. I am simply requesting and if possible to put sauces on the side), Carlos was very defensive to the feedback. If it's his store as he stated, he should care how his statement made me feel unwelcome. He turned his back on me. Why was he in a hurry? I am aware staff is on a timer...get orders completed within a specific time frame. Carlos was working on the line. Even so, customers should feel heard . Time should be allotted to deal with customer relations. He told me he didn't want to argue and done with conversation. I of course corrected him and said I am not arguing but but simply giving you customer feedback. I am a loyal customer & not everyone can afford to. I would return because the rest of staff have been good with accommodating me when they can and provide good service. I sent this review to corporate through Taco Bell's app. I hope to get response as I requested. BYW: green sauce is .10 Ea. Why the attitude and cost??? For what? $.20 versus the possibility of losing a customer or this honest post AND losing mush more!!! Can't be polite on Easter! read more

Horrible drive thru service. Employee had me waiting 10 mins and suddenly forgot about me and had another employee come talk to me. Horrible service from them . read more

Best Taco Bell I've been to. Customer service is amazing! The manager made the difference, and was extremely genuine. read more

Taco Bell - Mmmm man! - Fast Food Near Me - Pinole, California

Wow. Shocked empty tortillas 6 of them. We counted 15 strips of shredded cheese for cheese roll ups!! And the taco I got the shell was so broken I'm shocked. And when we went to counter to get this resolved , the girl at the counter rolled her eyes!!!!!!! Horrible !! read more

Taco Bell - Broken taco - Fast Food Near Me - Pinole, California

Great service and its truly a all nigher taco bell! Food is actually hot and not cheap on the meat. Drive through workers aren't asses. over all GOOD Service GOOD food. lol even though its nicked named taco smell for a reason lol. read more

Wow! This Taco Bell has the most upbeat and friendly staff. They have a couple of new people here but even still I have yet to recieve a messed up order. The last few times I've been there, I think he's new, but a new guy whos name I believe was Efron or Efrain, something like that (haha sorry) :) was suuuuper sweet and took his time to make sure my order was right. He was also easy to talk to, he definitely likes to make people's Taco trip just a little nicer. Anyways, Happy Eating! read more

I don't go to this Taco Bell very often. And the few times that I have gone here, the line takes an hour to get drive through fast food. Not very fast;) Also they forget a lot of food items in my order. Butt I still get charged for them. read more

When I'm feeling cheap and lazy but craving something close to what you can call "Mexican" food, I go to Taco Bell. I just usually order the Chicken burritos with their addictive mild sauce. The Mexican Pizzas are pretty good too. But I'm self conscious about what I eat... And I know that THAT isn't the best for you on top of everything else... -.- Fast and cheap. read more

Best Taco bell in the area! When Hercules Taco Bell is too stingy and cheap to even stuff their taco/burrito/whatever, Pinole TB serves the satisfaction. The people here are cool too, heck, they're quite awesome! This particular location in Pinole actually gets you "FULL" like what the old commercial states. If you want to get your money's worth, this TB is the place for you. read more

I ordered my food online and I was hoping to pick it up right away. Somehow I ended up waiting 20 min when there's just one person ahead of me. Ridiculous. There's like one person taking orders and one person making food. There's more people who go to Taco Bell at night so it should be better staffed so that whoever gets out of work can get their food right away. I have not ate all day and I thought I would be able to get something fast and easy to eat. Welp. I guess not. Not ever coming through drive through again. read more

No other words besides "terrible customer service and even worse food". All the food we ordered was served cold and I mean almost like it was never cooked. Instead of complaining I just tossed it out and won't return again to this Taco Bell or any other one for that matter. It wasn't my first choice just something that was open late at night and I still ended up going home hungry. Basically a waste of money. read more

In the day they are nice and fast but at night they are rude as hell, slow and disappointing like all of the workers are mad they work here and to cut me off while I'm ordering fucking food you know if you hate your job fucking quit read more

Disappointed... I stopped at this Taco Bell to get a quick snack when I was verbally abused my the staff. They not only messed up my order(gave me the wrong tacos) but they spilt in my water cup.I was yelled when I asked if I could get a water. The manger came over to the speaker and told me "please fucking finish your order!". I then was glared at when I pulled up to the window. They also were saying rude remarks about my looks to each other while the window was open. I normally do not post reviews but, I feel that this service was truly unexpectable. read more

I LOOOOOOOVE TACO BELL!!!!!!! I don't know what it is, but I'm hooked. I always order a bean burrito with sour cream along with whatever else I choose. I usually keep the burrito for the next day. I love being able to warm it up in the microwave and still have it taste the same! Not to mention how cheap it is too! They have their own lot for parking, and I recommend going inside as their drive thru line can get long, especially at night. They don't staff enough people at night, and I've found myself stuck in their drive thru for 30+ mins before. And if you go inside, they have their sauces on the side so you can grab as much as you want! Their service is hit or miss but I don't expect much from Taco Bell. Just give me my burrito, nacho bell grande or chicken quesadilla and I'm good to go! read more

This location always messes up at least one part of the order. Today, I asked for a steak quesadilla and they gave me a chicken one. They've given me a plain cheese one before when asking for a steak quesadilla. It's like they deliberately refuse to 100% an order. It's ridiculous. read more

Taco Bell - Bunched up, not grilled and its chicken...it was supposed to be steak. Thanks taco bell, you guys always let me down. - Fast Food Near Me - Pinole, California

Super slow service in drive thru. Took 25 mins to get food with only 5 cars in front of me. Not the first time this has happened either.

Last order, forgot all my sauces. All my fries are scattered in the bag. I ordered a 12 pack taco, it was sealed and when I got home and opened it, there was only 11. I use to be a die hard Taco Bell fan, but this is just disappointing. There is no indoor dining, how can I trust that my order is right next time? read more

Do yourself a favor and drive to the Hercules Taco Bell instead. in the time it will take you to drive two or three exits farther, order and get you're food, you probably won't have even reached the speaker box at this location yet. To top it off, in three years of coming here, always hoping it's different, I've had ONE nice employee at the window. One. Seriously. Don't let this company think they can get away with shitty employees and crappy service just because of their hours. Go somewhere else. Don't wait 30 minutes in a DT line just to get the wrong order and your stuff basically thrown in the car. It's not worth it. read more

I placed an online order and checked in about 15 mins prior to arriving to pick it up. I was not acknowledged at all. The cashier didn't look at me once. I had to wave over one of the employees making the food just to ask for a status on my online order. It's not the fact that their drive-thru was busy, but the neglect to myself and my order. Of course after I asked I did not get an estimated time of wait, but I did end up waiting the same amount of time as if I ordered in the store. This store needs to figure out a better way to handle their online orders before I place another. read more