I stopped by Taco Bell last night to try one of the new Live Mas drinks and ordered directly from the app. I pulled into the drive thru and everything was normal at first. When we got to the window the guy working read my name and for some reason and was moving super fast. It felt rushed from the start! He handed me my drink, shut the window, randomly says "Merry Christmas" (it's February...), then reopens it abruptly again to give us our food. Instead of just handing it to us, he kind of tossed the bag at us and immediately shut the window again. Because he was moving so fast, he ended up dropping the bag with our order onto the dirty drive thru ground. Once he realized what happened his whole demeanor completely changed. Thankfully the actual food wasn't ruined but all the sauces fell on the ground and we had to actually get out the car to retrieve the food. It just really left a bad taste in my mouth. I totally understand wanting to have fun at work but there is a difference between being playful and being careless. It was honestly an upsetting experience overall and I left there pretty annoyed. I'm hoping for a little more professionalism and care in the future. read more

Came here and the music is SO LOUD! I asked if they could turn it down and the employees told me that corporate sets the music volume and they have no way to change it in the store. I called corporate. It was so loud that I actually downloaded a decibel app to measure how loud it was. 80-85 decibels consistently. Which says can cause damage after 2 hours. I feel horrible for the employees that work here. read more

Taco Bell - Live Más Café - Decibel measurement of music - Fast Food Near Me - Riverside, California

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You'd think that I'd have learned my lesson about coming here by now after the last two times a came and got HORRIBLE service but here we are again. I ordered on the app about 15 minutes before I came to the restaurant, I live right next to it so I figured my food would be ready by the time I got there (foolish of me I know) I get there and check the app, the app tells me that my order was received so I wait. No big deal. 30 minutes pass, people come in after me and get their food in a timely manner but I'm still waiting so I decide to get up and walk up to the counter because surely my food should be ready by now right? THIRTY MORE MINUTES PASS as I'm standing there, my body language and face making it clear I'm visibly annoyed and none too thrilled about waiting for an hour for three items. I understand being short staffed and being busy but the thing that upsets me most about the whole thing is that during the entire hour I was there I made direct eye contact with just about all the people working there no less than two times each and not a single person asked me if I needed help or anything of that nature, they helped people around me, they went on breaks and everything else but flat out ignored me until I finally got fed up and asked what was taking so long only to be informed that "I didn't check In" (which I never had to do before). YOU COULDNT TELL ME THAT AT ANY POINT WITHIN THE LAST HOUR? I know you saw me, I saw you see me! But then again that would have required there to actually be good customer service and staff that actually cared about the fact they had a visibly angry customer waiting for an hour for food. I thought the remodel meant there was finally gonna be a change with level of service I received here but I guess it was just wishful thinking. Completely unacceptable. read more

Hadn't visited this Taco Bell, or any Taco Bell for that matter, in years. What brought me in was the Y2K menu that advertised. They brought back the discontinued items, but used 2025 prices prices. The Caramel Apple Empanda was a $2 increase, from what it used to be. I also bought a Cool Ranch Taco and added sour cream. That was almost $4. My total was about $8 something with those 2 items. Wasn't worth it to me, but since the Empanada was always a staple in my order, I had to have it again. read more

Taco Bell - Live Más Café - This thing is $3 now. They brought back the Y2K food, but not the prices! - Fast Food Near Me - Riverside, California

Yall had one job. Overall a great Taco Bell. The girls who make drinks are so sweet and nice! Inside is always clean. But today I did an online order and yall common read more

Taco Bell - Live Más Café - Asked for one mild. Got hot. Guess reading is hard. - Fast Food Near Me - Riverside, California

What a difference! Visited this Riverside location for their grand opening of Live Mas Cafe. Only available at select locations in southern ca. newly renovated with new menu of cafe drinks and limited time food options. Staff were awesome organizing this grand opening, guests were all smiles. Orders were flying out after guests made their selections on the kiosks, DJ was keeping things going with the beats. Looking forward to this momentum to endure for future visits. read more

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Had to go inside and was not satisfied with customer service. Staff is no longer allowed to take your order, you literally have to enter and pay for your own order with the kiosk. Save yourself the hassle and just order on the mobile app or use Drive tru. My rating is my overall experience with quality and taste of food and cleanliness of restaurant and restroom facilities. read more

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The food I ordered had been extremely delayed and caused an uproar within the whole drive thru. After waiting for than an hour I'd left; throughout that time I'd witnessed unprecedented levels of bad behavior from employees of this taco bell location. I never got my order but they took my money. I had to dispute my charge from my bank. read more

Favorite taco bell location! I don't know who made my food but everything was photo ready and very good. The staff was friendly, and quick. The restaurant was clean too. I took one star off because I was so excited about the Live Mas Cafe... the iced coffees are very VERY sweet, and I love sweet, but it was a no for me. I'm still excited to come again to try other drinks! read more

Taco Bell - Live Más Café - Fast Food Near Me - Riverside, California

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Worst Tacobell in Riverside! The music is so loud, we had to take our food to go and that ruined the vibe completely. They do this to deter homeless people, but it sends everyone out running. You have to ask for refills because the soda machine isn't accessible for the same reason. Ask for a refill and you get attitude. I asked for modifications on my items and like always none were done. They do this every time, why even give the option. read more

It's 1:30 and I've been waiting in line for 25 minutes and they barely took care of 3 cars. There are another 10+ cars before me. This is the second time coming to this location and both times it's been very very very slow service. It can't be too hard to make this type of food. Now it's 2:04 it's been an hour waiting in line for the DriveT. It's fast food, they are not cooking anything just putting together ingredients come on. They must have the worst management team in fast food history read more

How do you take over an HOUR for three burritos. Gotta get better staff and retrain everyone.

waited 40 minutes in the drive though for them to tell us at the window they were only doing mobile orders (and wouldn't let us mobile order then either). then had to wait another 15 minutes just to leave the drive through with awful service and no food after a long concert. off to mcdonald's i go! read more

It's been a long time since I ate at Taco Bell, especially this location near UCR. The drive-through has a well-deserved bsd reputation, and the area is the epitome of sketchy after dark. I prefer broad daylight and going inside. Additionally, Del Taco has plunged in quality, service, and have you seen how small the tacos are since late 2023? Time to reevaluate the newest menu items. First, this lobby is underutilized in my past experience. It was bright and uncommonly clean, something you can't honestly say about most fast food restaurants these days. Moreover, the employees were all nice, courteous, and the vibe was good. One younger guy held the door open for me. The people who handled the order were also attentive. While I paid (cash) at the front register, I really like the self-service kiosk. Especially the ability to customize your order. That's a great touch, although it could potentially lead to an overpriced monstrosity if you get carried away. Mexican pizza, no tomatoes: Order came up exactly as specified. New version of Nachos without sour cream? Ditto, perfect! The promotional Double-Decker Taco was a little underwhelming. It seems they could at least warm or toast the outer flour tortilla. Plus, the cheese holding it to the corn shell was paltry, as was the filling. Tasted okay, just not something I'd order again. The Mexican pizza is different from the od version, and for the better, I think. The nachos also impressed, much better than the lame attempt of the past. I'd still advise picking up the order in person to ensure that instructions are followed. read more

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Pretty clear the customer service is absolutely unacceptable here. Not that I expect good service from a Taco Bell but it's just rude, unprofessional and inhumane how they treat their customers. The guy was actually really nice it was the manager who was incredibly sour and I feel bad they have to work with her. She's a terrible person. read more

Had to wait 1 hour for my order because the fryers broke. This location prioritizes drive thru so prepare to wait a while if you go in store. read more

I would give this place zero stars if i could soda are flat food is old and just gross. Avoid unless you want food poisoning.

Why can't I order from the regular menu in the front when there's no line nobody was there and they had me trying to order from this menu. You can't even see that this person hand to you like come on this is not Chick-fil-A. It's Taco Bell. Let me order from the front screen that you could actually see. I have 2020 vision. This is sad. I can imagine what this menu looks like to a person that has glasses you literally legit cannot see any of it. read more

That red hair drive thru boy is sassy asf. i literally asked for the volcanic sauce to be replaced with nacho sauce and he got mad because i dont wanna pay extra for something that already comes on the burrito BUT I DONT LIKE IT SO CAN U REPLACE IT cause wtf yall skimping customers for. IT COSTS TO GET EXTRA RIGHT but TO REPLACE SOMETHING ON UR BURRITO Shouldn't COST MORE like your sauce. he remained sassy even as i got my food. i used to be a team lead at one of your guys stores i for sure can tell you, thats not how you handle customer service. He belongs to the kitchen with a ugly ass attitude and face like that. read more

This place is a shit show. I've never waited 40 minutes for an order. All the customers are aggravated and the staff are annoyed. Don't waste your time here..... POS is down also. Never got my food. Got a refund. Ambience wasn't great. read more

Taco Bell - Live Más Café - Thumbs down. - Fast Food Near Me - Riverside, California

Good food tbh, waiting time a bit long but friendly staff! As people said, it is better to do drive thru to save time but if you're not in a rush, a little wait ain't too bad read more

Apparently the order didnt come through even though we ordered on the app. Horrible customer service as I waited for a whole hour and the first two people said 5-10 minutes and then 5 more minutes then proceed to just not let us know about anything for a whole 40 while they served other customers even while we hit the call button to ask they'd ignore us. Even when we ask they just gave me attitude as if it was my fault even though they didnt clarify about anything the entire time so we couldve left or just even reordered. In the end didnt get any food and now I need to call for a refund on the app because it says the order was ready and I cant cancel the order. read more

Maaan. Today I ordered a chicken quesadilla light source and a Dorito taco supreme. They did not forget my mind sauce but... I wrote a review becauuuuse... when I opened my food it was beautifully made like what it looks like on commercials lol. My taco was perfect my quesadilla was perfect... service was fast. I'd go out of my way to go to this Taco Bell location. read more

Awful service, took 50 minutes, came in, said theyre going to make it right now. I ordered online 50 minutes ago and nothing. Food was awful as well. read more

If you're gonna go to this Taco Bell, I highly recommend maybe trying to drive-through over doing a mobile order and going inside this restaurant. We went the other night and walked up to the counter feeling like they could care less really about acknowledging your presence. It actually took some time to get someone's attention as it seemed like drive-through was more of a priority. From the point of making our mobile order, it took at least 20 minutes before we even got our order. After finally getting someone's attention it did take some time to even get the odor as you can see the person making it taking quite a long time making the food. I'm not sure if he was new, but he was making everything quite slowly. By the time we did get our order, most of the food we did receive was already cold, probably due to the slow making of food. Even after getting our food, the guy let us know they are out of Dr Pepper and we are handed our sodas with no ice not even letting us know there was no ice or if their machines may have been broken. The machines in the dining room were not even usable and everything we got from there was quite disappointing esp the quality. It's not only that when we did order, we did order the combo boxes that were not even placed in a combo boxes mixing everything up just thrown in a bag. The ones that did have a special order were not clearly marked also making it difficult of knowing what was what. If I were you, I would steer clear from this restaurant! read more

Fuck this place. They didn't give me my sauce. They didn't wanna accept my checking number to give me my points and free taco.They said they would do it at the window and they didn't. They think they are In-N-Out by taking orders outside, but they suck ass. And the last time they said to take my order on the kiosk, but they didn't have what I wanted and didn't want to help at the cashier, having like 50 people working there. Not a single one can help me, and then they took like 30 minutes to giving my food because they forgot. They blasting music like it's a club read more

Terrible service and takes forever. Took almost 2 hours to prepare a small DoorDash order.

This place is HELLL we have to wait for an hour at 2am and 10 cars behind me. This is the worst taco bell this is unacceptable. while waiting for the food on the window heard this manager just flirting with the guy laughing while bunch of cars are waiting and they have loud music inside that you can hear from outside like they are having a party or club inside the store‼‼‼ I WILL GIVE 0 STARS IF I CAN!!!!!!!! read more

Honestly, the foods always solid. But I'm perplexed why I even ask for specific drinks or sauces because more than half the time, my drinks wrong and so is my sauce selection. Do employees not listen when they're taking our orders? How do you confuse DR PEPPER with Pepsi? read more

This was one of my favorite locations. I would drive past the one near my house to come to this location because they made the food better. Unfortunately something Changed recently. I don't know if there is a new manager or what. No green sauce and stingy with handing out hot sauce. I spent close to $50 and they couldn't just give me at least 1 hot sauce per an item? I had to ask twice and still couldn't get it. This was enough to make me stop coming to this location. read more

What in the Taco Bell hell..... the food taste like NOTHING. Literally air. No flavor. And I'm a Taco Bell lover. This was something very not normal. Never been to this location before. They didn't take American Express and they didn't have ice. read more

This is by far the worst Taco Bell I've been to. Every time I come here to get something they ALWAYS forget at least 2 items. You go back to tell them and they come at you with an attitude like it's your fault for not checking the items. read more

Be taking forever for my order here, about 40 minutes for a cravings box and grill burrito. Not only that they skimp out on the meat here. Need more motivated workers here read more

Order a doordash order THREE hours ago still is not ready. I literally do not understand how this place is still in business!

overworked college kids who wish they got fired, no longer serving build your own combos, my car overheated and exploded in their drive thru because i idled for so long. read more

I e waited over 30 mins for 3 tacos as an inside order . They took way too long and the employees were slow as heck . This was first time here and will be my last . At least 15 people in lobby ordering and waiting for their food . Do not come to this place !!!! read more

Road trip and needed to use the restroom. Pro-tip, a key is required and a posted sign the restroom is for customers only. Seems to be the story in this neighborhood. The young lady escorted me to the men's room to open the door for me. You would think there was gold behind them doors. read more

This is the worst Taco Bell in the IE! Maybe the world. They never have anything! All the sauce be gone for weeks! Not only that but every slushy that post they never have! Ever! Why post it! If you want Taco Bell skip this one! Keep going! And don't look back! read more

I can understand new people not really knowing what they are doing and orders taking a while to come out. But what I can't understand is the employee that always parks her black car in the Mobil pick up parking. That is designed for customers. Not for you while you are working. Ridiculous and a horrible look on management here. Plus the employees are always extremely rude and never want to answer how long the food might take. read more

It's Taco Bell and it's the best place to eat in the whole city always fresh and delicious tacos are always good and I love them.