Low key, Target Optical is the vibe. Might be the best kept secret in the eyewear game. The optometry department is kind of like an LLC, a rotation of doctors and no one pays taxes on the place if you get my drift. I'm an Emporio Armani guy when it comes to frames. Classic styles and they're wide enough to fit my huge dome (I've lived with this all my life). Customer service is great no matter who takes care of you. Service with a smile... read more

Wonderful experience! Melissa is incredibly helpful, answered all my questions, and helped me through the process when I needed to change my new lenses. Great customer service. Would absolutely recommend this location! read more

I've been a patient for years and I love seeing Dr. Graham. He's been nothing but professional and always listens to my concern

Been going here for years yes stuff changes and people leave and stay and Gina has been there a very long time. If you need anything resolved she your girl!! read more

Liv was super helpful and kind, gave great customer service! Highly recommend coming here!

Target Optical's been my go-to spot to order glasses and contacts for about 3 years now and I've always been satisfied with my experience. Their customer service is great! They've always been very supportive with helping me look for frames, get it adjusted and get it readjusted later when it got bent. However, their selection of frames is pretty average. They have a decent variety of different styles, but not too many high end brands. If you're just looking for some plain jane frames, they'll have what you need. They have something for everyone, but nothing crazy unique. The prices are on the higher side as well, but they do have some decent deals / packages that you can ask them about. Overall, Target Optical's a nice spot to get your vision checked up at and they accept coverage from a lot of insurers. I have no major complaints and will be back next year for sure! read more

Legitimately THE nicest people you will ever encounter. Dr Janne is WONDERFUL and sweet and amazing at her job! And then I believe his name is Tripp- the receptionist- you will not meet a more pleasant person in this world! They are both amazing! read more

I made two eye exam appointments online, one for my wife and one for myself. Something came up and my wife had to cancel hers. I went online to cancel it but the system would not allow me to cancel her's without canceling mine, so I called the office. The person who took my call was very friendly and helpful. They confirmed that my wife's appointment was cancelled and my appointment was still on the books. When I showed up for my appointment, I was told I did not have an appointment. When I asked the receptionist to check I was told my appointment was cancelled and the doctor had gone home early. I had received a conformation that my wife's appointment had been canceled but never received any notice about mine. Truely disappointing. read more

The current eye doctor, Dr. Nicholas Graham, is excellent. My vision has been a struggle for decades and he did what no doctor has been able to do - fix my vision with eye glasses (since high school, anyway). In short, I can read print books and menus again - Yay! If you can get an appointment at this Target Optical location any time soon, please do so. You'll be a happy customer! read more

Gina and the staff are WONDERFUL. I've been going to them for years and always walk in to a hug and lots of wonderful advice to help me pick out my yearly glasses. I'm always in and out in a hurry without having to stay too far past my appointment time, which I really appreciate. They are very good at finding me rebates for my contacts which saves me a ton of money. I have had other experiences at optical centers in other places, but Target Optical in Northlake is by far the best!! If you want a wonderful experience, ask for Gina! They also spend a lot of time with you once the glasses arrive to make sure they fit right and you are happy with the final product. Great job!! read more

I ordered a prescription glasses ONE MONTH ago. I have not received them. BAD Experience!! read more

I return to get a new pair of prescription glasses from this Target Optical location every year(4 years straight). The last two years I have had terrible experiences. The staff was very rude and unorganized. The location was dirty and unorganized. The lead times to get prescription glasses were ridiculous. For some reason I decided to return this year and I'm glad I did. Although the location still desperately needs new carpets, desks, and countertops, the staff was amazing. I worked with Haley and she was excellent. She knew exactly what she was doing and was very friendly. The experience was a night vs. day difference between the previous years. read more

Only two workers was not able to assist shoppers professionally as well as not knowledgeable enough to serve customers to provide info needed to purchase eyewear read more

I don't know what to say. Is it normal for an eye doctor to hand you contacts on their fingertips with the expectation that you would pop it on your eyeball? I literally have no words. Eye exam went well... the hygiene really concerned me. read more

I ordered my prescription glasses over a month ago I decided to call because I was told they would only take about a week and a half to arrive. The person on the phone confirmed that my glasses were ready for pick up and had arrived to the store some days ago. She was unable to say why I hadn't received a call to pick up. Long story short always follow up with them or else you'll go without. read more

We made an appointment a week in advance, we get there and try and check in and they said we don't have an appointment. Mind you we spoke to a lady who gave us times to choose from and confirmed the time before hanging up. So either the guy at the desk didn't want to see us or whoever we spoke with never actually wrote anything down. Go elsewhere please, because their communication within each other isn't working. read more

Showed up to my eye appointment that was confirmed twice just for the place to be closed. Apparently they don't open until 10am and my appointment was at 10am so don't you think the office should be open before 10 waiting on the customer? I got to my appointment at 9:55 and no one's there. I wait until 10:05 and still no one. After reading these reviews I'm just leaving. I don't think I want to be apart of this business anyways. Smh read more

So glad I drove 45 minutes to make an appointment that I've had since Thursday for the optical center to be closed. I get staffing shortages are hard but someone could have let me know I needed to reschedule. read more

I had a refraction several weeks ago and the optometrist seemed disinterested and in a hurry. The chart was at an angle to my head because of an entrance door placement opposite the chair and equipment. Only after I pointed this out did she twist the apparatus to be more square with the chart on the wall. Unfortunately I do not trust the exam she gave me and will be spending more money to have it redone elsewhere. read more

Very poor customer service! The experience there is very transactional. It has NO personal appeal. They are not good with following up and communication. The people in the eyeglass store seem lazy and inattentive. If you order prescription glasses they'll have your glasses ready, sitting there and won't even call you to come pick them up. I DO NOT recommend this establishment. There is one guy who works the front desk next door in the eye doctor office who has great service, but THATS IT! read more

Came in for an eye exam, new contacts, and glasses. First and foremost, be prepared for a hefty bill. This isn't a place to come if you want a cheap eye exam and $100 frames and lenses. Because the optometrist had a separate office the set up it is a little weird and awkward but there isn't a lot of foot traffic from walk ins and they seem to have a perfect scheduling system since seating is limited. First I met with Ashley(?); she was a super nice woman who helped me find a new pair of glasses. I haven't had new glasses in about 5 years and I never wear them out so she was so patient with having me find a pair I felt comfortable in to actually wear in public from time to time. Then I had my exam and was headed out. I only spent about 45 minutes max there. Like I said earlier, be prepared to spend some $$$ and be aware of deals they have going on. My eye exam from the optometrist was $170 (which is charged separately from the Target Optical area). I settled on Coach glasses that were $200 for the frame and got a year supply of contacts for about $125 and got a $15 Target Gift Card on the way out. Left feeling so much lighter after spending about $450 on the glasses and contacts in top of the cost of the exam. Will definitely recommend. Great staff, great location, and convenient. read more

I was a bit hesitant to go here today after reading all of the negative reviews. However, because I was tired and it was nearby, I decided to give it a chance. Immediately upon entering, My son and I were greeted with a warm hello and how can I help you buy several of the staff people who were standing there. The young lady by the name of Tia helped my son and I with the selection of eyeglass frames as well as our lenses. She was very, very knowledgeable, kind and patient. She answered all of my questions and I had a lot! The entire experience was not what I expected after reading the reviews. In fact, it was the exact opposite. Now, we have not received our eyeglasses yet - that is supposed to take about two weeks. I hope that everything will be correct with our glasses and that I won't have anything negative to report about at that time. However they do have a 90 day exchange policy if you're unhappy with your eyeglasses for any reason. read more

Scheduled two back to back annual optometrist appointments for the kids. 50(!) minutes late we were taken back to the closet-like Optometrist's office. Nice enough guy - and actually very thorough - but they're way over scheduled. Seems like an Accuvision clinic management issue. Target Frames selection/pricing is worthwhile but unfortunately go elsewhere for your checkup. read more

Great experience. After going to Lense Crafters and getting a quote for $550 for the same thing Target provided for $200 I am sold on Target Optical! The staff were knowledgeable and ready to help. The process was quick and they were even able to take my favorite pair of sunglass and turn them into prescription glasses. Something LC said they could not do. Thank you Target Optical! read more

TERRIBLE- VERY UNORGANIZED - DO NOT RECOMMEND - LOST PATIENTS CHART I saw a Dr. Patel at the Northlake location the beginning of October. I have a very severe astigmatism in both eyes so we agreed to do a trial pair of contact lenses before we order the annual supply. I did not receive the trial pair until December. I wore the trials for one week and when I tried to call and let them know I like the prescription, let's proceed and order this pair I was given the run around. "The Dr. is away at lunch, we'll have him call you back" This went on for weeks. I called last night and they finally told me the truth, they lost my chart! Are you serious, how does this even happen? I asked to speak with a manager who is over the Dr. The manager Christen Nicholas told the rep to give me her email address and asked me to email her to discuss a time to call her. You have got to be kidding me. This is by far the worst place of business I have ever spent my money and will never recommend. As far as I'm concerned, they do not deserve to be in business and should be shut down immediately. Loosing a patients chart is clearly a violation. My personal information could be anywhere. not only that, I can't see! read more

My experience with Target Optical of Northlake has been great! I was running late for my eye exam and they took me right back, no questions asked. I had a quick, but thorough, eye exam where I could comfortably ask any questions I had. The ladies in the front of the store were very friendly and helpful as well. I originally only wanted new lenses for two pair of glasses I had, but after getting home and chatting with my husband, he convinced me to go with an entirely new pair. I called the store and they were able to stop processing my current order easily. I went in today to pick out a new frame and I was pleased with the selection and found a cute new pair of glasses. I sat down with Miss Gina to get everything settled and she was so sweet. I highlight recommend target optional, especially this location! read more

First time coming and definitely will be back! Everyone was super nice and answered any questions that I had. I dont think I've ever had the glaucoma eye test done before so that was a new one but glad that they are that thorough with my eyes. read more

Dr Graham is the ABSOLUTE BEST OPTOMETRIST I have been to. He is very thorough and even gave me a few tests/exams I've never had. He advised me I had a scar on my retina that no other doctor has ever located. Dr Graham has a new patient for life. read more

Gina is always kind and has been helpful on each visit! The eyewear is of great quality!

I had to wait for an extremely long time in the front, was pressured heavily to buy an extra pair of glasses I don't need (I wear contacts anyway) my eye exam seemed extremely rushed and I had to correct the doctor's guess on my prescription, and the doctor was rude when I let him know one eye was blurry and asked to try the correct prescription. I'd consider this a last resort option. read more

This office refuses to provide PD (pupillary distance) to their customers in an attempt to strong-arm them into only purchasing glasses from Target. Terrible business practice. Never returning here for my yearly eye exam. read more

They are so stuck up at this place. The first, and last, time I went they were really pushy about trying to sell me really expensive glasses. I understand they are trying to sell but after I told them I couldn't afford it they used the excuse that those were the ones I had to get because they were big enough. So I took a look around myself & found ones that were affordable and perfect for my prescription. Anyways Then I went somewhere else to get more contacts after I ran out when I called to see if they could fax my prescription the girl on the phone obviously wasn't happy when I told her the location was Walmart. After I gave her all the information she didn't even say okay I got it or bye she just hung up. Even the lady at Walmart when I told her what happen said they were always rude to them when they called to get a switch for a customer. Never again will I go here or recommend this place to anyone. read more

with the discount offered for my childs glasses it was still less than using my vision insurance so, I never even used my insurance. The same pair was much more at the opticians office! Target optical has a much bigger selection of frames and styles than my large very well known opticians office even after I went to their multiple locations. I wish there was a Target optical on the south side of Charlotte though. it's quite a hike but worth it. The girls that work there are very personable and helpful. One of the girls actually mailed a copy a script and extra receipt to me with her own postage and didn't have to do that. My lens coating was defective, easily scratching and the scratches getting bigger. They took one look at them and said they would take care of it with a replacement and I was quickly out of there with no waiting. "Wait, that's it?" They took care of business after I left and said they had my number if they had any questions. I appreciated not having to stand there and wait while they took care of it. My sons glasses are fine, I understand defects can happen. I really appreciated the no nonsense service and kindness. That amounts to simple professional service and great selection and prices. read more