Very poor communication. I was very interested in buying a car however no one answered my calls because they were "too busy" but they're all hanging out when you walk in. read more

The worst experience I have ever had in my life. Absolute waste of time. The sales person was rude and disrespectful. In fact my experience with that sales person was so bad that this is the first time in my life I'm leaving negative feedback about anything. The name of the sales person is Tony. The name of the manager there is Errol and I hope he sees this review. To anyone reading this review- Steer clear of Tasca Ford. But if for some reason you have to deal with them make sure you deal with anyone other than Tony. read more

Dear Tasca, you suck. I purchased my 2010 Mazda 3 five years ago from Flood Mazda in Wakefield (after I had initially gone into the Tasca Mazda dealership in Cranston but was treated really rudely, might I add. Looks like some things never change), and have since taken it back there for just about every service need including oil changes and other regular maintenance. They are fantastic. In any case, my baby broke down this past Friday while she was in posession of my boyfriend (I think her clutch gave out, although I am not sure yet as to what the problem is...you'll see why shortly). He called AAA and got it towed to the closest Mazda dealership, which unfortunately was to Tasca in Seekonk. As the tow truck was pulling away, he called Tasca to speak with them about my incoming car. He was told that the service department was open until midnight that night (Friday) and until 4pm the next day (Saturday). He provided them with his contact information. When we hadn't heard anything by the next morning, we called them. George answered the phone for the service department, and once he heard we were inquiring about a Mazda, he transferred our call "over there" and we got a voicemail message. We left a message, but then I also called George back to see if I could get any additional information (I was confused as to why he worked for the service department but was referring me elsewhere, wanted to make him aware that I live out of state so was anxious to get an update, etc. etc.). He told me that he really had no information on my car because they "work in separate buildings" but that if I leave a voicemail someone would get back to me as soon as they could. When we didn't hear anything an hour later, we figured the only thing we could do in order to speak with someone directly was to go there in person. When we got there, the gentleman at the front desk said that the Mazda service department had not been open until midnight the night before but rather had closed at 4pm, and that they were only open for "quick-service" on Saturday. He didn't have any of the contact information for my car that my boyfriend had called and left, and actually didn't even seem aware that it was sitting out back. When I mentioned that I had left a message earlier that morning, he said he didn't have access to the voicemail. He then couldn't find my car keys. So clearly we decided to get my car towed to Flood Mazda in Wakefield rather than leave it at this disorganized and inconsiderate clusterf**k. Being a holiday weekend, they won't be able to even look at it until Tuesday. If we had been given the correct information and had gotten it towed to a reliable service station, it likely could have been not only looked at but taken care of by the end of the day Saturday. However, now it won't be even looked at until Tuesday, and I have to incur rental car costs to get to work in Connecticut on Tuesday. If we hadn't gone there, my car would have literally been sitting in their parking lot for FOUR DAYS before anyone even would have contacted me. Oh, wait. No they wouldn't have, because they lost the contact information. The only consolation is that they have never received a dime from me. And they never will. But their extreme disorganization and complete lack of consideration for customers really astounds me as to how they are still in business. read more

0 stars. Made a yelp account purely to prevent others from having to endure the painful experience they call "service" Ordered airbags in May. They said they usually take a month to arrive. After a month I called back and they told me the same thing. Another month later I called again and still no airbags. After 3 months of waiting I called another dealership who was able to order, receive, and replace them within 2 weeks. 5 months after my original call they have finally received the air bags and would like to set up an appointment. They have no consideration for the customer. To keep someone on the line saying next month they will be here for such a significant safety concern is completely unreasonable and negligent. It is unfathomable that one business could take care of the same transaction in a matter of weeks where this business took 5 months. read more

I was looking to purchase a pre-owned vehicle and possibly do a trade-in with the vehicle I had owned. I test drove a couple jeep wranglers and it just wasn't what i was looking for. Andy (sales man) helped me out and reassured me that we could find something that I was going to love. I ended up test driving a 2019 Jeep grand Cherokee Upland edition and fell in love with the vehicle. All though I was coming all the way from Connecticut, and hit a couple bumps with the trade in, Robert (the finance manager) and Andy (sales man) both were very helpful with making sure I got the car I wanted. When it came down to financing my new vehicle, Robert was extremely helpful and was able to help me receive a very great deal on my very first car! He was very helpful with making sure that the vehicle was within my original budget. I was very pleased with the service and would definitely recommend this dealership!! read more

I only gave it a 2 star rating because the salesman was a nice guy. I wanted a used truck but the "front line ready" trucks I saw had scratches and rust on them. I drove to 2 locations, spent 4 hours at Tasca and found a truck I wanted. We were $500 apart and they let me walk. Weak management in this store. read more

Think twice before buying or servicing at this location. Poor customer service. Could not get anyone to call well over 24 hours. The worst is they had the vehicle and I even asked for GM who as well never called me back. I work in. Customer Service and would be embarrassed to treat a client in this manner. read more

If you want awful customer service for your broken car this is the place to come. When your car breaks down your already stressed and annoyed then you come here to deal with awful customer service reps that are clueless and rude. I would not recommend this place to anyone. read more

Sales Manager Errol Gaudette and GM sold me a Used Lemon, a 2015 Grand Cherokee Overland, VIN 1C4RJFCG2FC698604 on 7/12/22. One week after purchase I brought it back to Tasca for a buzzing noise and grinding/vibration in the steering wheel/front end. Had to wait over a week to have it looked at. They replaced front brakes on 8/2, issue was still there when I drove away. Returned back on 8/5, again had to wait days to be looked at, was told on 8/10 the issue was a failed front differential and that the repair was cost prohibitive so they wouldn't be fixing it. I provided Sales Manager Errol Gaudette with a dozen Service Bulletins and Recall Notices from 8 major auto manufacturers involving noisy/grinding differentials, and that it is in fact a safety issue which can lead to loss of control and an accident when the differential locks the wheels up. Errol Gaudette refused to fix the "major defect" (according to the Federal Buyer's guide that was in the window of the car when I bought it). Sales Manager Errol Gaudette and GM Tony Parente finally agreed to a buyback under the MA Used Vehicle Lemon Law on 8/15. I accepted the buyback on 8/16. As of 8/27, the refund has not been processed to Navy Federal and the vehicle has been sitting on Tasca Seekonk's lot since 8/10. Errol Gaudette and GM Tony Parente blatantly violated the MA Lemon Law in multiple ways. Refusing to accept the vehicle for service in 3 business days, twice. Failure to furnish me with a copy of the written warranty document at the time of the sale, and Failure to provide an invoice with my complaint described on it, and parts receipts for the first repair attempt. Tasca is running a Mickey Mouse operation in Seekonk, and they should be ashamed of their management team. I have left messages and emails with the Finance Manager (who I last spoke with about the refund payment on 8/16), that have gone unanswered. Tasca Seekonk, where is my money? You didn't even register the vehicle with the registry, over 30 days in, as if you knew this was a lemon from the beginning. Throw the car back on the lot and hope the next buyer doesn't notice, and is stuck with a major defect. Shameful! read more

Beyond annoyed with this dealership. I bought a car 3 weeks ago and they forgot to have me sign the bank check for the new car. They called and said they would have someone drive it to my house but couldn't "find anyone" to do it. So now I have to drive an hour to sign a check and drive back. This is unacceptable. This is the dealership's fault not mine and it shouldn't have taken 3 weeks to catch this. Do not buy a car from this place, you will just end up with inconvenience and probably a headache. read more

To start- I bought the vehicle because I liked it and it was newer which is the only reason I'd give 2 stars. I'd like to also say that I drove over an hour to this place because of the vehicle. They had it listed with 8,000 miles and when we got there it ended up with almost 14,000 on it, which was not advertised and they really didn't care. The tag in the window still had 8,000 miles on it as well so they can't blame the online sites for not being updated. They did not get the registration swapped from my vehicle I traded in until the 7th day after I bought it (which I understand there's a 7 day grace period but I don't agree with waiting til last minute and I shouldn't have left without it) , and still, a month later have not gotten the registration to me. While I understand I can go online and get a replacement like they told me I could do, I SHOULDN'T HAVE TO! I have been in contact with them many many times and was told multiple times that the registration was sent, which it clearly never was. The vehicle had a recall on it, which we didn't notice until after. They had the vehicle long enough at the dealership that this should have been fixed. They were also supposed to give me a replacement part for the vehicle, which I was told would take about 3 days to get in from the day we purchased the vehicle. It has now been over a month, multiple promises that it should be to me by now, and still nothing. I even had my husband call because I didn't know what else to do. I have never had this bad of an experience with a dealership. How frustrating! Serious lack of communication, responses, and care. I would not recommend doing business there. read more

I bought a used 2016 truck with 20,000 miles from this dealer. They were very helpful and accommodating right up to when I purchased the truck . 2 days after a dummy light came on . It stated the active radiator louvers to help with gass milage were not working . Come to find out pieces of the motor was still on the frame but the louvers were removed . Pieces of the motor , remember that ! Next theor was a bunch of glass found where the wind shield wipers are . Come to find out , the windshield In the truck was replace and apparently not cleaned well after . Then the mechanic showed me a area on the passenger side front fender near the hood where paint was lifting up and rust had formed . After a closer look it as found that there was over spray around this area and it was starting to bubble because it wasnt prepped before the body was done on it . Those three issues stem from this truck that has no history of being in an accident because tasca covered it up bu not reporting it and doing the bodywork themselves. Now I am having elec issues with windows and mirrors and these issues are on the same side as the messed up paint which shows more evidence of being in an accident. All these issues were found by another factory dealer as the used truck I bought was not a ford . Please if you are buying a new car do not buy from TASCA . They tried to hide everything , that is evident . All their used vehicles are said to go through a 100 and more check system and if that was true , they would know about the missing" active radiator vents" and a crushed motor that works them aswell as the smashed window in the wipers tray . They constantly wash their vehicles not to mention they say they give the vehicle another check before you go home with it. read more

Service people are incredibly rude. Taking my car elsewhere. Customer service tip: Don't shout at customers.

Jeff Barske is really easy to work with told him the numbers I needed to be at pushed to get it to happen. Always replies back to me with any questions I have. Will keep my busy with them for sure. Even guaranteed me a full tank of gas when I come pick up my truck ;) read more

Having purchased three vehicles from this place, I can say It has really gone down hill for me. Throw me a bone Tasca. Something, just not a part time salesman just muddling their way through the process. And thanks for your ridiculous pricing model on buying out a lease. I showed your numbers to a banking friend and they basically said you were inhaling too much oxygen. Oh and btw your Service dept answered my question earlier this year which vastly differed from the answer given by the my most recent salesman. Look for another Ford dealer. Save yourself from a dealership who has lost their way and couldn't make a 4th sale. Rodman here I come. read more

First car buying experience in over 15 years, that I would not wish on an enemy.. I had personally reached out to Carl Tasca Jr, so outcome may change but as of now I have a car in my driveway that they need to take back due to inaccurate information received in my purchasing experience..The car was sold as clean car fax, but it had pretty extensive damage due to an accident. I had purchased a vehicle at Massachusetts location on March 21st however I am located in Connecticut. It was the car I had been searching for with colors, features everything..my dream car so I didn't haggle price at all. I purchased the car with a clean car fax and advised on some issues (scratched paint as they locked keys inside and ripped seaI, detail, bumper clip missing, shorter list). I was advised the car would be ready in a week. Two weeks in and several conversations and excuses from staff I demanded the vehicle that was registered and insured under me but still not in my possession to be addressed as I had requested as time was just going by. I was told there was a special order on the paint and that is what took so long but finally on 4/5 I received my car...horrible job that was done, car was not detailed, paint was brushed on right before I got it with paint brush, didn't match... I told them right away and they said they did the best they could..so I immediately took the car to specialist to see how much it would be to fix the issues properly. He stated the car had been in an accident and any specialist who would have looked at car would see this, front and back bumper replaced, side panel was dented and popped back out, paint was different on parts of car...my dream car was a mess. To fix it properly would be around $5k. Feeling defeated I contacted Tasca office on day of receiving (4/5) to return the vehicle to Tasca in Berlin immediately. The sales manager Nic talked to the specialist and stated he would call me back...nothing. today I called and they said they would call me back and I received a text that I would need to return to Massachusetts, which I told them I could not do as I am traveling for work this week. I am beyond devastated with the events that occurred and I cannot believe that I just cannot return the car to Tasca location here is CT due to the negligence in reporting a vehicle as clean without accident which clearly is not the case. I would hope to have resolution on this matter immediately as the car is sitting in my driveway and has not been touched. read more

If I Could I give zero stars for this place, my husband and I stay there for 15 minutes and no one come to talk with us, six mens inside the store looking on their computers, They lose business because we bought a ford explore 2016 in the ford store at Massachusetts Fall River. read more

Not sure what all the bad reviews are but, we recently went and met with nick regarding purchasing a vehicle. Although we didn't purchase, experience was very good and would recommend him to others. Friendly knowledgeable honest and not pushy like other dealerships. Great experience overall. read more

I have been here a few times for service on my 2015 Ford Fusion and I finally had it with the terrible customer service they provide. They should be ashamed of themselves. I stand there consistently for five minutes every time while they bullshit about some insignificant event. I present work, like an oil change, and they simply brush me off to the quick lane every time. The quick lake turns into a two hour wait and the customer service could give a shit. Last time I go to this awful dealership. read more

Customer service is awful, I had to call three times to contact the service dept. and three times the girl that answered the phone sent my call to the Fast Lane Oil Change . I still haven't heard from the service dept. Update Tasca called this morning and answered my question about the parts for my recall. Thank you Paul Mendence . read more

If you are looking to buy a car, go see Juliano. He is straight forward, pleasant, and realistic. Him and his team worked with me to get me out of a car I really didn't like! read more

The only reason I'm giving Tasca Seekonk a 3 star review is for the lack of customer service and how disorganized the service department is. When I purchased my car two years back the sales staff and management were all fantastic and I have zero complaints to this day. As for the service department, after purchasing a premium extended warranty for a few thousand dollars I felt as if I should have opted out and never wasted my time. I've been here for multiple reasons over the two years. First time was for a recall for the latches on my car, when I picked it up after two days I realized that they didn't even properly install them and my auto unlock that should immediately unlock/lock my car when I touch the door handle did not work. When I get inside, I find that the tech that worked on my car left his personal items (sunglasses, tools) on my passenger seat. No big deal I bring it inside. I then notice on the inside when they were doing the recall they managed to completely hack up and scratch the side door interior on the driver's side, and the tech that left his tools on my car seat didn't realize that he just placed grease and oil on my Recaro seats and managed to stain them. Thanks for that. After this, I had them fail to find or even look for a seized caliper that they kept saying was just a bent rotor. Well duh the rotors bent now because you failed to even look after I left my car sitting in your lot for 7 DAYS untouched. Finally when my car actually started smoking from the wheel due to their carelessness they found it and replaced it. I've had a sway bar link that continuously comes detached and they have left it hanging underneath without a care in the world. I've had my electronics shut off entirely in the inside while the car was running and stayed that way for days and they could care less. Finally I went to tasca ModShop in Cranston and met some extremely talented and passionate staff to help me. The guys at the ModShop quickly pulled my car right in and found that Seekonk replaced the incorrect sized rotor on my car, gapped my spark plugs so incorrectly that my car shouldn't have continued performing, the swag bar still detached, and many more things. They even brought me in and showed me the issues and that day had everything fixed in an hour! Oh, and btw, my rear view mirror is a dash cam and thanks for "kind words" that you had to say about me at tasca Seekonk. What I had recorded on it was completely unacceptable and really showed me what's going on there. Hopefully the tasca's can get to the bottom of this and rebuild the service department in Seekonk since my family and I have been purchasing and servicing our vehicles at your locations for over 15 years now. read more

This dealership was not even interested in selling us a car. We narrowed down the vehicle we wanted, options and when it came time to sit in the box they laughed at us for telling them what we wanted to pay monthly. The next day we went to flood ford, and drove off with the same car, at LESS then my goal #. read more

One star is 1 too many!! I've purchased 2 cars from Tasca the first one was a lemon in every way and dealing with Jamie was a nightmare she has no business being in the business other than her last name!! They never took ownership of problems and did the right thing so "You will be SATISFIED" NOT!!!! So foolish me I try to give the benefit of doubt and purchased another car from them. This car was better however I just recently noticed after the car being serviced the windshield washer fluid cap was missing, I called to purchase a new one and was told they don't sell just the cap I'd have to purchase the entire reservoir. I didn't even ask the price as I knew this was just to rape my pocket, so I went to NAPA auto parts and bought for $8.49. You be the judge and think twice before you Tasca! read more

Always something with these guys, don't bother buying here! Receptionists are always extremely rude & often misdirect calls or hang up on callers. The registration clerk was super unprofessional and basically threw my license plates at me, and the service center is completely unreliable. My car went to the shop and sat for over a week, then returned to me with no work by mistake. TWICE. I've been trying to reschedule to get the work done and everytime I come in there is an issue with the part or the technician. Zero communication whatsoever, they are continuing to waste my time over and over again. I just want to be done with this whole thing. The only person who has been helpful is Alex, a sales rep. He has gone above and beyond his responsibilities from staying on top of my reg process to rescheduling service appointments after their cancellation. Alex deserves a huge bonus or raise or promotion, because the kid is doing his job and everybody else's too. read more

Absolutely disgusted in their service department. Clearly appointments do not mean anything at Ford Tasca. If someone makes a morning appointment, then that means a morning appointment! Well in eyes of Tasca, it means "we'll get to it, when we get to it" My car was in the same exact spot that I left it, it had been there for 4.5 hours. This was my first and absolute last time I will go here. Unless you have ALL DAY to wait around for these ignorant bafoons, I would stay away. And don't expect an apology, they could care less about them screwing up you're entire day. read more

I am still amazed at how badly this place handled my inquiry and visit regarding a used Ford Escape they had on their lot. I found the car on TrueCar, contacted the dealership and arranged an appointment for today. The appointment was confirmed and the car fax report emailed to me. This morning we drove an extra hour out of our way on returning home from a visit to family in NJ to test drive the car. We had already decided that if everything was ok with the test drive we would buy it on the spot because it was exactly what we had been looking for as an extra car. We arrived after 4 hours on 95 in the pouring rain, asked for the person who set up the appointment and were told that she wasn't it and would never meet with a customer. Ok - so what about the car? The salesperson went behind the glass partition and returned 5 minutes later to inform us that the car had been sold yesterday afternoon. I flipped out - the callous rudeness of the attitude that it wasn't a big deal and sorry, guess someone should have called you. I would never give this place business. I am so tired of the shitty customer service at car dealerships. read more

Sorry it's taken so long to write an update. I was contacted by the service manager before the Christmas holiday and was asked how they could make things better. We spoke for a while and the service manager understood were I was coming from. Funny thing was I was working on my complaint to the AG's office at the time he called. After our talk we agreed to work things out between the two of us. I had an appointment early January and my concerns have been resolved. Since this manger took time out and managed my concerns I decided not to file my complaint with the AG's office. I never intended to post anything to harm the business or impact someone's employment I just wanted to feel like I was being respected. I am happy I connected with those who knew how to talk to a paying client. To those who took the bullet for the team and jumped into a mess and help bring this to a close thank you so much. If it wasn't for my sales guy Alex and the service manager this could have gotten real ugly. Tasca Ford is fortunate to have gems like these two working for them, I hope if you have a problem like I did, you get a chance o work with the professionals. My apologies to the service manager I forgot his name but not his act of kindness. It saves everyone time and energy just being being up front. read more

A big thanks to salesman, Jeff B., and Finance Manager, Nick C., at Tasca Ford Seekonk. We were looking for a first car for our daughter and Jeff did not try to pressure us into anything and took the extra time to find a great car at a price we could afford. And Nick C. went above and beyond by finding us a great rate for a late model car with miles on it. Would highly recommend Jeff and Nick! read more

Awful service department. They would not give me an opportunity to replicate the problem for something that should be covered under warranty and told me to go to another for dealer. No problem there, I won't be back, that's for sure! read more

Hi, I purchased a 2015 Nissan Rogue from Tasca in Seekonk. After 12 days, my husband and I were heading somewhere, he was driving. All of sudden, the car started moving slowly even though he pressed the accelerator. We pulled over, turned the car off and restart after a few seconds. The day after, we kind of had the same problem. It does not happen all the time, but it s dangerous to drive a car like this. So, we reached out to the dealer because we did not want to keep the car. However, per the Lemon Law, they have to try to fix the problem first. So we asked them to diagnose the problem and fixed it. The sales manager was so rude. He said we just tried it , and did not see anything wrong with it. SMH. We drove all the way from Hyde Park to Seekonk just to have this as an answer. We requested to speak to someone else. They say they will try to call General manager. We were left hours in the waiting room. When we went to ask about the General Manager, they said they already told us that he is not here, and they DO NOT HAVE HIS NUMBER. SMH We should come back on Monday. My husband went today ( I could not afford to lose another day at work to listen to disrespectful people). They say the GM is not there. That he has to come back again. What customer service is that. We traded our old car to get this one. Is there a way we can have our old car back and do not do business with those people? For now the options that we have is to put an extended warranty on the car if something happens, so that they can take care of it. Lack of communication and Uncaring employees are just bad for business. I will NEVER go back to that office. It is a shame. They are passing by you and ignore you like they don't know what you are waiting for. Hope my review helps someone. I had read about the other ones, I would have not experienced this now. Thank you read more

After 5 phone calls including 2 voice mails which were never returned, I finally got my car in for an appt (first time). From the first person answering the phone to the last accepting my $ on the way out... very consistent. Consistently unhappy. No gratitude, no appreciation... just miserable. Would never have mentioned as we all have our bad days, but this was seen via every person I dealt with. Capped off when driving away and warning light came on for out of wiper fluid (yes, oil change was also part of service). Hate to think I now need to drive farther away back to old dealer (Flood Ford), but customer service just too important, and just too much competition out there. Too bad, as was ready to commit to this dealer. read more

Worst service department ever! I brought my 2008 ford edge in for a recall on a leaking gas tank. It took 9 months to get the parts. I was never contacted once to even update me on where my car was. When I finally got my car back the antenna had been ripped off( during the winter no doubt). The car sat in their lot for 9 months and they didnt even rotate the tires or give it an oil change. When I asked about any of this they said I was looking to get something for free. Which in fact I just wanted to know that my car had received its routine maintenance in the 9 months that the dealership had it. read more

Vinny Taylor was excellent. I purchased a pre-owned BMW and needed help with the trade. He worked hard hard to make the deal ($$$)work. Professional and thorough. I purchase vehicle frequently and would recommend you speak with Vinny in sales read more

Derek was great, but overall terrible experience. Bought a truck and will never got back. Terrible negotiators, finance office was a joke, and the little man with the bad mustache smoking his electric sigs is a true asshole. read more

STAY FAR AWAY FROM TASCA in Seekonk. I recently bought a 2011 GMC Terrain with 72k miles on it. The buying process was Terrible but having to drive there from Scituate 3 times only to have the car not be ready was not even the worst of it. On the day that I picked it up and I was only given one key when I asked for a second key I was told that I would have had to negotiate that into the terms of buying that car. Seems fair right? Well it would be fair if i had known the car was only going to come with one key how was I supposed to know they didn't have another one. So 5 days pass and there starts to be more problems. The windows went down and wouldn't go back up and there was an exhaust leak from the manifold. I brought the car in for service under my warranty and they fixed the manifold however the windows are still having problems and now the heat only blows out hot if the car is actually moving. It is nearly impossible to get anyone on the phone or to call back. I have had it back for 4 days It is going back in today for the windows and heat. Stay away from Tasca they sell lemons. read more

I recently bought a 2014 ford edge Tasca Ford MA thought I was getting Factory remote for the money I paid 595.00. When I pick up vehicle they had used Micorp the salesman did not know how to use remote told me to read manual.I received no paper work no warranty information the booklet states 3 yr dealership states liftime The manual is wrong compared to Micorp instruction on there web site ether way car will not start. Salesman wants me to handle this told me to call Micorp and set up time for them to come out and fix. 3 problems 1 they are not open late 2 they do not work weekends and 3 where I work is out of there travel area. Micorp ask if I would leave the car unlocked with keys in it and no one home and they would come out to see if they could fix. Would you do this ? looks like I will have to lose time out of work and more money. Very unprofessional very shady read more