I purchased at the Telsa store in Charlotte, NC. I only visited the Ala Moana Mall. My Telsa runs and looks great, love it. I just wish I would have waited until 2024 to purchase as I had planned. The price drop by a bit. My plan was to buy the new Honda EV, but renting a few Telsa for business trips, they won me over. I think that Telsa should do some type of compensation for those who purchased a Telsa a few months before the price dropped. I don't feel that this is fair Overall great car so far, just wish I would have waited to buy at the beginning of 2024 instead of October 2023. read more

Really disappointed with our delivery experience at Tesla Ala Moana We had such a frustrating experience at Tesla Honolulu Ala Moana yesterday January 23 2026. We arrived at 2:47 PM for our scheduled 3:00 PM pickup. Right when we walked in we were told by Tesla sales advisor our car was not ready. My husband asked if could he sign the paperwork to speed up the process (while the car was getting detailed at service) because he had work at 430pm. As soon as we started reviewing the paperwork, we realized it was wrong. Then Alex told us the paperwork wasn't even finished yet because the healthcare worker discount for my mom wasn't applied even though that info was given ahead of time. There was no manager in the store available to help, which made everything even more frustrating. When we finally went outside to look at the car, it clearly wasn't delivery ready. The car still had water marks all over it like it wasn't properly washed, and it was charged at less than 50%, which is wild for a delivery day. Because of all this, we couldn't even take the car home. My husband ended up late for work and not to mention we had to pay for a babysitter for the afternoon all due to Tesla's internal mistakes. I get that things happen, but between incorrect paperwork, no management support, and a car that wasn't ready, this experience was really disappointing and far below what I expected from Tesla. I really hope they fix their delivery process because no one should have to go through this after planning their whole day around a pickup. I've attached time stamps of pictures and videos when we got there and how long we waited. read more

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Title: Unsafe Vehicles and Horrible Customer Service at Tesla Ala Moana We test drove both a Tesla Model X and Cybertruck at the Ala Moana location and had one of the worst experiences I've ever had with any dealership. * The Model X was given to us with a broken 2nd-row seat and seatbelt, which my daughter noticed immediately. Later, Tesla accused us of causing the damage -- completely false. * While driving, the Model X ran a red light, raising serious safety concerns with Tesla's Autopilot/FSD systems. * Even worse, the powered side door and the rear trunk closed on my husband's head, causing injury. The sensors failed to stop or reverse -- an extremely dangerous malfunction. * The Cybertruck made loud grinding noises when switching gears and sounded awful trying to parallel park. The front end felt out of alignment, yet they knowingly let us test it. The sales rep even test drove it himself before handing it to us, which makes it clear they already knew there were problems. * There was no walk-through of the Cybertruck when we picked it up or dropped it off. If there had been, I would have had no problem correcting the sand inside. * The Model X was simply handed to us "outside and ready" -- no safety explanation, no inspection, no feedback process. Instead of addressing these safety issues, the store banned us from future demos and accused us of damage, while ignoring their own failure to follow proper procedures. This is no way to treat any customer, let alone a family with children and a disabled veteran. The lack of accountability and the prejudice shown by employees at Tesla Ala Moana was shocking. If you are considering Tesla in Honolulu, be very careful. The vehicles were unsafe, and the customer service was disrespectful and dismissive. We have filed formal complaints with Tesla Corporate and will file with NHTSA tomorrow. read more

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Well that was such an easy car buying process. We were helped by Jeff with no wait on a sunday afternoon to test drive the 2024 tesla Y. Allowed us 45 min so both my husband and I could take a turn. Came back and looked at our options and he helped us to a vehicle that was discounted at a floor model price because someone must have changed their mind. Gave us a little extra time to weigh out the options but at 0% interest financing, $7500 hawaii federal tax credit and a referral bonus we decided to purchase vs lease. In the time we were waiting 2 weeks for pickup we were approved for the loan by easily applying on the tesla app ans the referral credit went up by another $500. Jeff was able to help us re-order the vehicle to get that extra $. Pickup was so easy as Autumn greeted us with a smile and shared her excitement as she handed us the card keys as new owners! My only suggestion was jeff said it was best to text him but response time wasnt until days later. read more

I wanted to love the Tesla experience, but I'm honestly feeling deceived. I told the team from the very beginning that I needed to purchase a car, not lease--especially since I drive over 200 miles a day for work. Despite that, I was strongly encouraged to place a custom order and go with a lease, under the promise that it would help me qualify for the $7,500 federal tax credit. What wasn't made clear until after placing the order was that my income made me ineligible for the tax credit unless I leased--which I only found out after the fact. That's a huge detail to leave out when someone is trying to make a big financial decision. Also lease terms were communicated to me AFTER pushing me to pay for the $250 order. Once I realized leasing didn't make sense for me, I decided to go in a different direction and was told the $250 deposit was non-refundable, even though I was misled from the start. There was no ownership of the situation, no flexibility, and no empathy--just a cold "policy is policy" response. This whole experience felt rushed, impersonal, and very transactional. I've filed a complaint and will escalate . Just a heads up to others--don't let anyone pressure you into ordering until you've seen everything in writing, especially if you're trying to do what's best financially. They do the bait and switch technique and are essentially scammers. Stay away. read more

Great representative named Jeff! Explained to us everything about owning a Tesla. I came in to Tesla Ala Moana just to accompany my son, who wanted the $7500 tax credit deal which was ending on the 30th of September. We went there on the 28th at 7pm & they close in an hr. Well, we got outta there almost 8:30pm. But Jeff wasn't rushing us out & he was very appreciative with my son & I! Well, when we left? My son & I bought left Tesla with two orders of Teslas! My son got the Tesla Model 3 with RWD & & I got the Model Y with the AWD DUAL Motor! I never would've thought I was gonna end up getting one with my son! It was a wonderful & exciting experience! Jeff was an awesome representative & advisor for Tesla! Now we're just waiting for the delivery off our EV's! read more

What a waste of time and energy!!Visited the 'Tesla showroom" in Ala Moana on a week night -a few people dropped in to get information while we were there. It is not the sales employees' fault -but they had NO CARS to show us. One member of our family already has a Tesla and another one, after doing his research and talking to owners, had decided he would probably want one, also. Not one car available to see.! The employees had videos on the wall to show us . They did not seem to be well informed when we asked questions. They didn't seem to be interested in selling one. I understand that they probably might not be inspired to act motivated to sell anyone a car -because there were no cars to sell!! However we were disappointed in the general customer service situation. Lackluster. Even overheard political remarks instead of car talk. My opinion -TESLA, YOU SHOULD DO BETTER. Give your employees something to work with. Have at least one car in a "showroom". From my (admittedly limited) experience riding in a Tesla for a few hours and seeing the safety features and quality -in my opinion, these are nice cars-but I wouldn't know that from visiting this site. I rarely give fewer mthan 3 stars, but this is definitely one of those times. By the way, the fellow who was interested in Tesla but couldn't see one, ended up buying a new car a few days later from a different local new car dealer. read more

Kent Okihiro is amazing! Very informative! Transparent with the purchase process and answers all my questions i had. I did my research before purchasing too. As should everyone when making this big of a purchase! As for the people complaining about the non refundable $250, it's stated on the website and told to you that it's NON REFUNDABLE. The staff here, beside Kent, is very friendly and very informative. The ordering process is smooth and fast. Spent less time ordering my Tesla than I did my Subaru. read more

Thinking about an electric vehicle... There are many positive things about an electric vehicle... Besides being environmentally responsible, the rising cost of gasoline and the long lines at the pump are other factors that add to the decision making process... And not having to go through oil changes again... LOL! I know that a few of my friends bought Teslas and they have great things to say about their cars. My cousin's son used to work for Tesla - he gave me a pep talk about changing to an electric vehicle. My friend's sisters have Teslas and they enjoy their new rides. My Yelp friend, Harvey in Northern California just bought a Model Y and also motivated me to try a Tesla... Thanks and CONGRATULATIONS to Harvey! The only way to find out more about Tesla is to register for a test drive and check it out. My Lunch Buddy, Dear Daniel, highly encouraged me to schedule a test drive. I did it online and luckily, he went with me because I am low tech. I did watch all of the nine tutorial videos, but there's nothing like driving a Tesla yourself. The customer service rep greeted us at the Ala Moana Shopping Center showroom and found my online registration. We waited around for "Micah", but he was busy with something else. The nice gal (I wish I had gotten her name) gave me a brief overview and handed me a card on a lanyard which was the key... She was very patient, informative, and good! Daniel and I had 30 minutes to change the settings, play around with the Model Y, and drive to Chinatown and back. Getting used to the braking system was my main challenge. I need another test drive! Haha! We returned the car safely and "Micah" was still not available. That's ok... It was lunchtime, so, we went on our way... See you later... Again... Soon! read more

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We went down to the Ala Moana Tesla at the end of December (2024). The guy said Tesla was delivering vehicles in about a month so we could expect ours at the end of January, though no guarantees. Even though we needed a car right away we decided to wait, so we put our $250 down on the SUV model. Within a couple of days we checked Tesla online and it said delivery was delayed. I asked the dealer and they said they have no control over it and now it was mid-March. We went out right away and bought a Hyundai instead and asked Tesla for our $250 back. Tesla said no. After a lot of back and forth about we didn't buy a Tesla car if it was to be delivered in March, they wouldn't budge. Never got our money back. Really pathetic. read more

Walked into the store the other day. My impression is the employees hate working there. There is one girl who sits at the counter in the back of the store, constantly got her face in her laptop, doesn't move or ask if customers need help or information. They should fire the human beings and let robots run the place. read more

Went here to just test drive the 2023 Y. Nothing was wrong with my 2021. Curious to see how much to upgrade. The numbers were not in my ballpark. 3rd quarter Tesla sales were down. Besides the $7500 rebate, $500. referral fee. [If you need a referral to get a discount, you can use mine http://ts.la/clayton38484 we'll both benefit] they discounted it another $4200. Signed, 4 hours later, i have to pick up the car the next day. What a scramble. YOLO read more

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On April 6 2024 this guy was flying on queen st in a Tesla that was not his he works at Tesla he hit my new Chevy Silverado at a very hit speed that it too him 100 ft to come to a stop 2 months later out of my own pocket I had to fix the steering and still zero call back from Tesla or liberty mutual the insurance carrier. I had tried 2 times a day about my claim to Tesla management but it only falls onto deaf ears they don't GIVE AF think twice about letting the lot boys drive you Tesla I see then daily still racing probably your Tesla down queen st customer service so terrible I canceled my order for the cyber truck. read more

When this store first opened up, I came in with my sister and friend to check them out. At the time, I was in the market for a vehicle and thought, why not see what an Electric Vehicle (EV) has to offer? I was pretty excited as Tesla was the cool new toy that everyone was ordering. We were ignored for a long time before someone finally helped us. The guy was rather judgmental and arrogant. I didn't care for his attitude nor his demeanor. We left after I felt insulted and I didn't order a Tesla. Instead I booked a flight to CA and picked up a Mercedes there then shipped it back to HI. Fast forward, I haven't been in this store since that experience but my Lunch Buddy wanted to look into a Tesla. I encouraged her to test drive one and she booked an appointment to test drive right away. In my mind, I thought she booked for Waikiki but alas, it was for Ala Moana. The person who was supposed to help her wasn't available when we arrived and left but the girl who did help us was great. She spent some time with Lunch Buddy and walked her through setting up the vehicle for the test drive. That deserves a 1 star bump up. I'm still not a fan of this location after they left a sour taste in mouth. My recommendation is to check out Waikiki. read more

I've never driven an electric vehicle, let alone a Tesla. I arrived on island from the mainland and decided to make this experience a part of my itinerary on the fly. I called in around 2pm and was routed to a service call center. The gentleman who helped me was really nice. He was able to get me in same day at 5pm. I arrived at this location right before 5 and was greeted right away. I worked with Chelsea C. who was friendly and very informative from the very beginning. She got me set up and then sat in a Model 3 with me to go over the basic features. WHOAAAA MAMA!!! I was blown away by the futuristic capabilities of this car!! From the huge "i-Pad-esque" control panel to the non-traditional air conditioning vents, I was highly impressed! The car does have some very unique features and it will probably have to grow on you. For me, some of those things were the door latches (opening the doors from the inside and outside, but no biggie, just different from what you're used to), the lack of gear shifters (it's there, but like an old school large SUV where the windshield wiper controls are), the lack of a loud engine roaring at start up (I drive an SUV so I'm used to hearing her roar, lol!), and the number one thing for me was definitely the regenerative braking system. Chelsea described it best when she said it's like driving a golf cart! It feels exactly like that, this "one pedal driving" is a little weird at first but that brake pedal is still there in case you need it. You can set your driver profile to keep all your settings like your seat and steering wheel preferences. The car will even store up to 20 driver profiles, pretty neat!! I was a bit apprehensive taking it out all by myself, but once I got on that busy Ala Moana Blvd., I handled my $hit like a big girl!! Lol!! I pulled over at a desolate area to mess around with the controls and got the radio to turn on. By the time I got back to return the car, I felt VERY comfortable and confident driving it. Chelsea then went over basic pricing with me and warranty info, etc. Due to covid restrictions, you'll need to be prepared to test drive on your own. The employees are not allowed to go with you, like how it was pre-covid days. Thank you Chelsea for your professional expertise and friendly demeanor! I'd highly recommend booking an appointment with her if you're thinking about a Tesla. She made my experience a wonderful one and I wasn't too sure about this in the beginning but wowwww, it's something that might be in my future now, lol!! Have fun and enJOY the ride!! ;) read more

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My wife and I made an appointment to test drive a Model 3 and we were going to buy a Model 3 on the spot that they listed as available in their inventory if my wife liked it. Strike 1. Instructions said to check in 15 minutes before the 10 AM test drive. We showed up at 9:40 AM but the store would not open the doors until 10 AM despite sales people inside looking at us through the glass doors. Why did they tell us to show up at 9:45 if they were going to make us stand outside and wait til 10 in the hot sun? Strike 2. Upon opening the door, a salesman asked if we were here for the test drive. My wife said yes, and that we had an appointment to do so. Salesman said, oh well, we don't have a car for you to test drive. What?! Strike 3. We looked at the floor model, my wife said she was confident enough that she would like the car to go ahead and make the purchase regardless. So we tell the salesman that we'd like this specific one that they have listed on their website as available inventory. "Oh, we don't have this car." I asked about the other Model 3 listed on the website as available inventory for Ala Moana Tesla. "We don't have any of these either". We were OUT of there. So much for the "direct sales model" that I've heard was awesome and hassle-free. read more

Wow, they have a crazy Karen lady that likes to threaten you with security. If you don't leave when you're talking to other customers anyway be careful if you return a lease there are no humans to inspect your car. They make all the money on lease returns. they will charge you for any little thing they can find, if you're spending that kind of money, you could go get a BMW and bmw is much more lenient on what they will allow you to bring back Tesla. I know I've done both of them. read more

Customer service is not like Waikiki... recommend going Waikiki if you're looking for a Tesla... I got one from Waikiki and Customer Service was worth it!!! Saved us money cause they weren't helpful at Ala Moana!!! read more

Ordered a Tesla online and their Ala Moana store NEVER answers the phone, and they purposefully leave their mailbox full so that you can't leave a message. Worst customer service I have ever experienced from any company. read more

As with other brand named stores within the mall, if you look a certain way no one will acknowledge your presence. I am utterly disgusted with the attitude of the salesman at the very back of the shop. I couldn't catch him name but after the brief interaction with him I can honestly say I will not go back. Please encourage your staff members not to discriminate and or incriminate locals, who you need to help your business thrive. I am ashamed of how I was treated and spoken to just because of my appearance. Had I came in with my suit or aloha shirt would I have been treated differently? read more

Exemplary follow up and wonderful staff who are highly trained to answer all the questions that come along with a totally new electric car experience. Highly recommended! read more

Ordered a Tesla model Y due to the price drop, just waiting on delivery date...but before we did we wanted to check it out and test drive the model Y. We were helped by Madison who was very patient and kind, even though a swarm of people came in after us. Yesss, the store was packed with people after we walked in because of the recent price drop/tax credit incentive. She answered ALL our weird questions and helped us test drive the car. I didn't get to acknowledge her for giving us such a GREAT experience, I wish all car dealerships would be this type of system and service. Can't wait to get our new car!!! read more

Ditched the Mercedes and got a Tesla. Don't get me wrong, I still love Mercedes, but the cost of their new electric vehicle buys a house in some States! So Tesla is a great option and is a sexy car....Why go electric? Many reasons....the price of gas is crazy high these days at over $4 gallon...then there are oil changes and other expenses that come with a car that has an engine. The green environment, being less dependent on fossil fuels and keeping our planet clean are important factors to consider. There are 4 models as of February 2022: the S Sedan, the Model X or large suv with the cool gull wing doors. Then the Model Y or small suv and the Model 3/small sedan. Less choice makes it easier to choose. Add ons--longer range battery, self driving, upgraded wheels, upgraded color (all cost extra). Oh and a cool feature that allows you to go from 0 to 60 in around 3 seconds or less. How's that for flattening your face to your skull? The coolest thing? My car hugs the road (all wheel drive), corners like a Porsche, has instant torque and flies across the freeway.....fun! Oh and it's ultra comfy, quiet....and I never have to buy gas again. No bargaining...set pricing and everything can be done online or on your phone. You can go for a test drive at the Waikiki or Ala Moana showroom. Takes a few months for delivery from the day you order it...add ons mean you can get your car sooner. Welcome to and be a part of the future! Lovin it! read more

Tesla - Car Dealers Near Me - Honolulu, Hawaii

Customer service was horrible at this location. I was slated to pick up my car at 10 am and was told to be there at 10 am sharp. One of the sales people said the car was still in the service line when we arrived. Waited an hour and I had to approach another sales person to ask what happened since they seemed understaffed. Again, he told me it was still in the service line. A female sales person then asked me if I was still waiting for my car and I said yes. She said she would be right back so that she could check on the status of my car. She never came back. Finally, my car arrived at 12 pm and the sales person said "at least your car is finally here". No apology for making me wait for 2 hours? Also, he didn't show me the features on the Tesla and had set up my phone key wrong on my iPhone. Horrible customer service on all levels. If I don't have to come back to this location, I won't. If you are ordering a Tesla, I would recommend to either have it delivered to your home or to pick it up at the service center instead. I would think that for a luxury car line would provide exceptional service. Far from it! Toyota had better customer service. Also, when I finally got the Tesla, the interior was full of dust. ‍ Would never come back to this location! read more

Worst customer service ever! You can never speak to a real person for any questions or concerns. No one greets you to ask if you need any help at the Ala moana location and the staff at the Auahi st service center are no help at all. Waiting area at Ala Moana is small and messy . No water or refreshments in the fridge. Overall shitty lease experience. Do not recommend. I wish there was an option to give them no stars. Better off getting anything else. read more

I suspect this company flat out lies to customers. I bought a new model 3 and took delivery at the end of September. Throughout August, I received a string of emails about how the car was being built and then shipped from California. So why is the registration that I just received dated July and safety check also dated July? Does not compute. Seriously, you are nickel and diming customers out of $100 like that? Must add up. Also be forwarded that range estimates are grossly exaggerated. I'm getting about a 1/4 of what was stated. Finally customer service sucks. I showed up to pick up plates with a broken wrist. They couldn't even install for me. And you are on your own with mounting hardware for front plate. My Tesla emotion is heavy buyer's remorse. read more

I saw a Facebook ad for $399/mo Tesla on a Friday. Scheduled a test drive on Sunday and drove off my Tesla on Thursday. Yes, they had them in stock. Yes the quoted price was for a 36 month lease with no buy-out. They gave me an amazing trade in value on my 2016 Colorado so now I own a Tesla Model 3. -1 star for mixed info between sales reps (amount of deposit required, etc). read more

Tesla - Please use my referral link to get free supercharger miles when you buy a Tesla https://ts.la/albert51845 - Car Dealers Near Me - Honolulu, Hawaii

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Part 1 (of three): I used to walk by this Tesla store like a kid walking by a candy store. I swear, just seeing the Tesla sign and the shiny cars parked next to the other ala Moana stores made me smile. One day, I thought. But right now, I'm too practical to be frivolous in buying fancy, high-tech cars. My college friend was visiting and convinced me to book a test drive. We walked in and perused the store on our own because no one wanted to help 2 25 year old females. When we finally cornered someone, he was pretty uninterested in helping me after finding out I was a teacher. Obviously I don't have enough money to buy a Tesla, right? It left a pretty sour taste in my mouth and I ended up cancelling my test drive and never stepping foot into this store or smiling at it ever again. read more

We, like probably thousands of people(according to the rep they are backlogged weeks with customer financing escalations for the rate approval), put in a reservation for a model Y at .99% financing. My GF had over an 800 credit score, verified by the first two credit pulls Tesla did without our knowledge, we were told all pulls would be soft prior to a VIN being assigned, this was false. We got declined for the .99%, but weren't offered a rate until almost a month later... 8.99%!!!! When we asked about our .99% they ran our credit AGAIN and offered 8.19% for 72 months, what a deal! Tesla is scamming people for $250 non-refundable deposit and then flipping the rate on you, they can't lose with this scam!!! You either pay way more in interest, or they keep your $250, what a brilliant tactic! Our credit is now down, and all for nothing, we cancelled the reservation, and lost our $250. Rather that over buying from scum like that. read more

Tesla all the way!! After an exhausting and painful car shopping experience at the local Toyota, Honda, and Kia dealerships, we wandered into the Tesla store on a whim... just to see what it would be like to own a high-tech luxury electric car. As soon as we walked in, the energy was noticeably different. Lighter. Futuristic. We test drove a few models, and there was no pressure to purchase anything. Colin and Peter provided excellent customer service and answered all of our endless questions, had no ulterior agenda, and went above and beyond to make sure we understood what it would be like to own a Tesla. The products really speak for themselves, no sleazy salesmen needed! It was a sign when Colin understood a SpongeBob joke I made. I was very impressed. Getting a Tesla soon became a no-brainer. Unlike the other non-Tesla dealerships on the island, Tesla isn't doing $3000 dealer mark ups. Their inventory is plentiful. We wouldn't have to wait 6-10 months for a vehicle, in a trim we didn't even want. Tesla has instead, taken a different approach and has been churning out plenty of inventory with the exact specifications you want, making the decision truly effortless. Today, we drove home our new Model Y and have never been happier. It feels great to make the sustainable switch to EV, and we're doing it in style. The lack of negotiation from Toyota and Kia made our new Tesla only about $100 more monthly. It's well worth it. We're Tesla fans thanks to the excellent customer service and cooperation from Colin and Peter. They made the car shopping experience so painless and stress-free. They deserve a raise!! I can't think of anything critical to say, everything really was great. read more

Love the car, "model 3" it's cool. Everyone was so nice. My financing got screwed up but other than that it was a pleasant experience. My wife doesn't like to check the fluids so this car is perfect for her. Just plug it in and go. No gas bills! read more

If I could give less than 1 star I would. You can never get an answer to a phone call at the Alamoana Center in Honolulu. I guess they are too busy with walk-ins. I'm trying to get my deposit back. I finally set up an appointment for a test ride. When I didn't show I got a phone call. When the salesman found out I was just trying to get my deposit back he said that wasn't his department and he would have someone call me back. Never happened. All they want to do is sell cars to walk-ins. Answering phone calls is a waste of their time. read more

Totally fun to take a model x for a spin on the road with my family. We don't have a Tesla Store in Omaha so it was a treat to be able to visit this one while home on holiday. Staff was really nice and helpful, and I didn't think they were snobby or targeting customers based on appearance. They know their stuff on the stats of the car, we are pretty educated on Tesla and found them to know what they were talking about. read more

Tesla - Car Dealers Near Me - Honolulu, Hawaii

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From when we walked in till we took delivery of our car Steph was the best. She is knowledgeable and patient in explaining why Tesla cars are a good choice. She owns one so she speaks from experience. She answered all our questions and made purchases very easy. It's something new to buy a car threw an app and surprisingly easier than expected being walked threw the process. Delivery day the finance girl and another guy helped with documents that were also nice to deal with. We love our new car and thank you to Steph and the rest of the staff that helped us for making it happen. Definitely recommend paying her a visit. read more

Stopped into the Tesla dealership(?) at Ala Moana Center in Honolulu Hawaii. I was helped by Ken Sheffield. The experience of working with Ken was comfortable, with no pressure. He took me on a test drive (offering to let me take the car out on my own, but I wasn't having any of that), and proceeded to patiently walk me through purchasing a 2024 Model Y. The process of going through a totally revolutionary method of buying a car represents the forward thinking that is Tesla. The old culture of a bunch of cigarette-smoking salespeople hanging outside a showroom, waiting to pounce upon any customer who walks up should go the way of the dinosaur. Like the Tesla automobiles themselves, the car-buying experience at Tesla, especially when administered by a soft-touch customer service person like Ken Sheffield, is a modern, revolutionary advancement. read more

Open at noon now, due to thr 'Vid. Teslas car experience is unlike any other! Just go in check out the car, they just throw you the key if you wanna drive it! And drive it i did! No chaperoning required! She feels like a silent v12 on steroids! And so controllable! I've driven the top of the line BMW M8s and Benz e63s and nothing feels like this! Nothing is as instant, its like the tesla reads your mind! The sales person is so awesome and easy going, after the test drive he just answers any questions you have, if you wanna buy, you order online, there is no pressure at all like a normal car dealership! read more

Tesla - They let me take her out by myself!!!! - Car Dealers Near Me - Honolulu, Hawaii

I signed up to lease a Tesla Model 3 All Performance and the sales representative said my lease rate and payments were locked in and if anything, if rates changed for the better before my delivery I would get the best rate and payment available...so then Tesla kept delaying the delivery and after 60 days of delaying...Tesla at Ala Moana said I needed to reapply for my lease since 60 days passed. When we reapplied for the lease, the rates increased and then Tesla at the Ala Moana store said there was nothing they could do because after 60 days the original lease agreement terminates which was NOT mentioned at the time I ordered the car. I said if Tesla delayed the delivery, why should I be penalized for them pushing the delivery out. My Tesla representative called their Corporate Finance Department to see if anything could be done but the response from their Finance Department was take it or leave it...talk about a "bait and switch" THEN to boot...I bought the floor mats at the time I ordered the car and the sales representative said I could return them anytime but what she didn't tell me was that after 30 days no returns...so Tesla stuck me with the $250 non-refundable fee to order and $250 for the floor mats...needless to say, I forfeited the $500 and picked up a car from another luxury car dealership in town. LASTLY, TRY CALLING ANY OF THE TESLA STORES OR SERVICE CENTERS AND SEE IF ANYONE ANSWERS TO PHONE read more

I'd I had to do it again, I'd purchase a Mercedes EQE instead. I bought my Y in early December, so I overpaid by $15k. Car thinks I'm on the phone as soon as I enter and isn't responsive when u try to press end call on the screen. I have to disconnect my Bluetooth so it hangs up. When this happens, it wouldn't allow voice command to work. It's been going on since January. We've tried system updates numerous times. Even had a rep cane to my location to perform a hard update from under the hood. read more

Really nice experience here. The agent was friendly and not pushy. I forgot his name (he was from Wisconsin). We just strolled in here casually, not knowing all that much. He was very informative and demonstrated all the features. He undoubtedly had Leo DiCaprio inception powers because now- 2.5 months later- I just bought a Model S. Tesla, give him credit! As Joe Rogan said, this car makes regular cars seem stupid. read more

Tesla staff Micah was very knowledgeable. He assisted us in choosing the right model for our purpose. Tesla would get 5 stars if I could drive the car we ordered home. read more