We had a blast at the Tesla showroom at the International Market Place today! We came in with a ton of questions about the Cybertruck, Model 3 & even the Optimus Robot. Enrique Figueroa was the perfect person to help us out. My parents are definitely leaning towards pulling the trigger on the truck. My dad is totally sold on the Powershare home backup power. While my mom is excited about the Full Self-Driving and Autopark features. Insider Tip: Keep an eye on the windows! You can see the Optimus robot on the second floor. It was a total tease only getting to see it from afar, but I'm definitely holding out for when the price drops below $20k. I'd love to have one (and a Model 3) of my own one day! Whether you're like myself, looking to own one day plus just an all around tech fan. You'll definitely want to make the stop to check out this cool show room. Mahalo again to Enrique for a great visit! XOXO, ChelsieFletcher read more

Tesla - Car Dealers Near Me - Honolulu, Hawaii

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The Tesla location here on the strip has employees like Enrique who has a fire for Tesla and his position or employment! His enthusiasm and investment in the company is seen, felt and carried through his professionalism and true aloha! The ala Moana location the manager and the rude employees there not doing proper after test drive walk through could have avoided our horrible review and official complaints please see my review of the other location on here and will be on google next. I encourage anyone who in the market to go to this location. Sadly our experience made me not want to invest at this current time. Horrible but at this location made my keiki (children) and even my friends children love the Tesla cyber truck and model x and it made me want to test drive it with my children but all day with the Tesla cyber truck my husband had to sit in the back because it only has five seats very uncomfortable for him and then the next day the model x closed on his neck twice and went through a red light! My reason for test drive because I dream of Tesla car karaoke and the ai is my favorite technology is my thing but it was honestly to show my kids that dreams are achievable and that it's all about the experience and joy. We used the light show and farts and truly enjoyed the vehicles other than our issues with what I mention and the car seat my daughter mentioned but I never imagined a high dollar item vehicle like that could be broken from a family? Shoutout to this Location for making the vehicles feel welcoming to experience and having smiles and taking the time to talk to us and not judge us or look too busy to give us response or answer questions even with all the people who was in the store the high traffic the attentiveness was major Truly appreciate and much needed read more

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4 stars refer to how beautiful the showroom was n how great the customer service was, you could go n kick the tires n talk to the R2D2 at the entrance, not to recommend a purchase of this really snazzy/sexy car. I almost bought 1 but luckily went to Newport Beach n test drove 1 after 10 minutes I had enough, furthermore you can't drive to Vegas w 1 charge. There are all kinds of accidents n dangerous explosions w EVs n they ruin the roads w their excessive weight. That said if you believe in climate hoax this EV is for you, Elon Musk is the G.O.A.T he's is a champion of free speech n if you America you buy a Tesla not a Chinese EV. I hope my being politically incorrect won't get myself slapped down, facts matter, Center VN is flooded every single year especially in Hoi An since the beginning of times when there were no cars n people were riding horses n buffaloes lol the monsoons were scary . The location of this Tesla dealership was the ultimate destination for tourists. Support "in Musk we trust" it's a great car if you only drive around town like my 2 bff, they rated it 5 stars for never again having to worry about oil change n other maintenance problems. read more

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Walked in to check out the front bumper camera on the 2026 model 3 to see if it was worth upgrading my 2025 MYP and Enrique was so helpful by letting me go on a test drive. He has such a strong knowledge base and was able to answer all my questions about Tesla's. Mahalo! read more

Typical Tesla dealership with the added novelty of the Tesla Robot. Located right on the Waikiki Strip read more

Tesla - Tesla! - Car Dealers Near Me - Honolulu, Hawaii

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Electric vehicles... The new wave... Soon, everyone will be driving an EV... Do you believe that? I haven't really researched the benefits of an electric vehicle. Luckily, my friends did and they are enthusiastic about sharing their knowledge. Thanks to my Lunch Buddy, Dear Daniel, for encouraging me to sign up (again) online for a test drive at the Tesla location at International Marketplace in Waikiki, Honolulu, Hawaii. (He had somehow also gotten me to sign up for a test drive at the Ala Moana Shopping Center location! Haha!) The showroom is on the ground level and the vehicles are on the fourth level - parking floor. Daniel C. also wanted to come to International Marketplace because he wanted to charge his own Tesla for the first time... Yay! Isaac was the best Customer Service Agent! He was patient and informative. He gave me an analogy for the brakes... It's like using a drill... Squeeze hard and it goes faster. Release the trigger and it will stop. I gave Isaac a better example: it's like a sewing machine. Press the pedal harder to go forward quickly. Take your foot off and the sewing machine will stop! Isaac wants to use my analogy... LOL! Daniel and I got his parking validated, received the key card, went to the fourth level, found the Model Y, unplugged the charger, and drove around for a while. We were given an hour and a half (Ala Moana just gave us half an hour). It was a better experience. I felt a bit more confident! When we returned the Model Y, Isaac was open to any questions. I asked about the cost of a charging port at home... It's under $1000. Not bad! So - I'm still thinking about it. If the silver color is available with the Short Range battery, I'd be more likely to get a new vehicle. I'm ok waiting for now. Thanks, Dear Daniel, Harvey, Georgie, and Marie for your support! read more

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Craig and the team were super helpful in making my decision to get a model Y. He was very knowledgeable and took a lot of time to answer all my questions. Really made the process of getting the car so much fun and enjoyable. So much, Aloha! Mahalo Craig and Tesla ! read more

Low marks for the Car build! BLUF: Tesla car BUILD MUST improve. Why do new car owners need to go through these build issues? I just purchased a model Y. BRAND NEW with paint defects, inside top panel excess glue and improper top glass seal. These BUILD issues must improve!! I had my car in the shop for over 10 days! This would not occurs with Toyota, Lexus, Big 3, BMW, Mercedes! The competition is around the corner! Tesla must improve! The service team (Kenan) and I were stressing to reach an acceptable repair standard/expectation for a new car to make me satisfied after spending $47K! Yes, Kenan resolved the problems but still for a new car owner to go through this experience is uncalled for. I do give Kenan high marks for ensuring that my car repairs were done RIGHT! These car build issues are all over social media! Again, the competition is around the corner, Tesla must improve! The sales team at the Waikiki Tesla were top notch! Nick and Gavin made the buying experience transparent, easy and thoroughly explained the car features and benefits. The service team, Kenan as I mentioned before did his part to resolve the defects. Would I buy another Tesla? I need to see these build issues resolved before considering to purchase another Tesla. read more

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After my horrible experience at the Ala Moana Tesla location many years ago, I decided to check out their Waikiki location when I was in the market for another car. With advancements in Electric Vehicles (EV), I figured to consider Tesla. There are so many options available in the marketplace, I wasn't sure what I wanted. I never wanted to own an American car so it would take a lot for me to pick up a Tesla, especially after the Ala Moana visit. Another variable to consider was having to wait forever to get a new car no matter the brand I wanted due to COVID-19 and the chip shortage. Either way, they were worth checking out since a few friends of mine own a Tesla. I booked my test drive and was set. The person was helpful and gave me the keys to take the car for a spin. When I returned, she said she can answer any questions I had. She was quite informative and nonjudgmental which was significantly better than the customer service I received at Ala Moana. With the wait so long for a vehicle, I ordered one just in case I decided on going with Tesla. It was only $250 to order one. This was September 2021. Estimated delivery date was April or May 2022. When I was all set, they validated my parking for International Market Place and I was on my way. Time flew by! It was mid February 2022 and I received an email or text from Tesla. They may be able to get me in a new Tesla sooner than expected. I wasn't sure what I wanted still so I looked around quickly since time was of the essence. Ultimately I just went with it because there was a wait for all the other vehicles I was considering. March 2022 rolls around and they said they can deliver one to my house on the 10th or 11th. I wasn't sure if I was available to take delivery but they said they can leave the car in my garage and I can open it up on my app. They really make the process convenient for the owner of the vehicle. I told them do it and they delivered as promised. Good job to the salesperson at Tesla Waikiki and now I own an American car. read more

It's so nice to have a spectacular car's showroom right here in Waikiki. If you haven't checked one out, stop by- you'll never regret it!!! read more

Tesla - Car Dealers Near Me - Honolulu, Hawaii

Got my new Tesla couple of weeks ago. It was delivered to me with so many water spots because it was parked on the uncovered parking lot. I asked Tesla to clean it for me and they told me they may charge me for the cleaning. They made me wait one month to schedule the service. I just had a flat tire. I cannot drive the car. I called for service and they told me wait until the next day afternoon before they can service the flat tire. And they want me to accept the charges for service for $400. My car is brand new , 2 weeks old! I regret getting this Tesla car. I should have listened to those formerly Tesla owners about the very poor customer service of this company. No personalized customer service. All dealing with Tesla is through an app. I never experienced this kind of services from my previous BMW, Mercedes Benz and Lexus. I want to return my Tesla! I want my money back! I am not impressed. I regret getting a Tesla. I only drive it for 75 miles. read more

Mixed feelings about Tesla as a whole as it's been a roller coaster of things but we came in store just to browse and everyone here was incredibly friendly especially while dealing with two little kids we had with us. This was highly appreciated. My friend did end up depositing on the cybertruck. Shoutout to Tyler for all his patience with us. read more

This is a showroom only - you have to go to the ala moana location for prices and test drives. But, they have some sweet models on display here and the sales guys are very knowledgeable on their products. These all electric vehicles are pretty sweet and the thought of never having to fill up at a gas station is very attractive. BTW they don't have any brochures either since they are a very "green" company. Come take a look at the latest and greatest in electric vehicle technology. read more

Tesla - Car Dealers Near Me - Honolulu, Hawaii

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We are on precious vacation time away from the kids and what do we end up doing? Taking a Model 3 out for a spin. A testament to the welcoming atmosphere of this Tesla store right in the middle of the Waikiki action. We were helped by a taller Asian gent. And I'm sorry for not remembering his name as it was a few months ago. He definitely knew his stuff and was a perfect balance of being a Tesla sales guy and not being too pushy. Good guy. He offered us a model 3 for a few hours to test drive around. Why not I said. Grabbed one from upstairs and went for a test drive. Sadly was disappointed. I mean, I like the power, but really dislike the feeling of regenerative braking. I guess you just have to get used to it. Maybe I might do it later. I'll stick to my Toyota trucks for now. 18mpg FTW! read more

We, like probably thousands of people(according to the rep they are backlogged weeks with customer financing escalations for the rate approval), put in a reservation for a model Y at .99% financing. My GF had over an 800 credit score, verified by the first two credit pulls Tesla did without our knowledge, we were told all pulls would be soft prior to a VIN being assigned, this was false. We got declined for the .99%, but weren't offered a rate until almost a month later... 8.99%!!!! When we asked about our .99% they ran our credit AGAIN and offered 8.19% for 72 months, what a deal! Tesla is scamming people for $250 non-refundable deposit and then flipping the rate on you, they can't lose with this scam!!! You either pay way more in interest, or they keep your $250, what a brilliant tactic! Our credit is now down, and all for nothing, we cancelled the reservation, and lost our $250. Rather that over buying from scum like that. read more

Part 2 (of three): I'm a millennial: I'm into social media and technological communication, I'm swayed by brand recognition and brand loyalty, I'm confident, independent and community-oriented, I've been in the work force for a few years and am in the stage of my life in which I don't have financial obligations like kids and have a little money to spend. I'm the perfect consumer for Tesla. Or so I thought. When Teslas first hit the market I oohed and ahhed, thinking it would be cool to own one... they're a bit better for the environment, they're high tech, they look cool. I actually went to the ala Moana store when they first opened to book a test drive. The sales people at the ala Moana location didn't want to bother with me. Their first question was what my occupation was and after saying I was a teacher, they became pretty disinterested in helping me. I didn't end up test driving anything. Fast forward a few years and I decide to make myself an appointment to test drive a model x at the waikiki location. The sales people there were better. They weren't as judgy. They seemed genuinely interested in what I wanted and when I went on my test drive, i was really impressed with my experience. The test drives start off at the international marketplace and go through Kahala and back. I didn't feel pressured and the person helping me was friendly. I ordered my model 3 (after being convinced I shouldn't wait for the cheaper model to come out and that I didn't need autopilot) that night and was told I'd probably have to wait a month for it to get shipped here. Two days later I get a text message saying my model 3 was ready for pick up. I hadn't even called my bank or insurance company yet. This was the beginning of my borderline traumatic experience with Tesla. read more

Best Tesla Store on the Island! Very Friendly, Helpful and Professional Staff with excellent customer service from Manager Nick and James, the dream team! We purchased a Model S and Nick followed up to make sure everything went smoothly from manufacturing through shipping and delivery. Nick also promptly answered all of my questions and concerns throughout the process. Delivery was smooth with no surprises and when promised. James provided an excellent and very educational test drive which they call "owners experience". James is very knowledgeable, patient and friendly, an excellent combination, which made the experience even better. He too promptly answered all of the questions that I had, even a couple of days after the test drive. Tesla's are amazing vehicles and the International Marketplace staff provides friendly and excellent service, not just for tourists, but also for local folk like us. They make you feel like family. Highly recommended, go see them, great staff, wonderful experience, fabulous vehicles. read more

Tesla - Car Dealers Near Me - Honolulu, Hawaii

Had Mikka and staff to help me out at the Tesla Waikiki Branch. Amazing service. Very knowledgeable. Knew every model inside and out. Got to test drive a Tesla and after 10 minutes of driving-made my decision. It was an experience like no other. Can't wait till I get my dream delivered. Hoping I get it by the end of 2021!! Soooo excited. read more

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Had a really great experience talking and getting help getting my order in. Dustin helped me get some info regarding my order and was super chill. I've always hated dealing with car dealerships as they can be aggressive and push products in your face but Tesla is something else. They don't push and are not desperate to make a sale. They LISTEN and WORK WITH YOU. Long story short, my Tesla experience was AWESOME! My car is just as awesome! Thank you Dustin and the Tesla Hawaii team! read more

Tesla - Car Dealers Near Me - Honolulu, Hawaii

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The sales guys were super friendly, helpful and not intimidating at all like other car dealers. Good selection and information on their cars here. read more

Tesla - Car Dealers Near Me - Honolulu, Hawaii

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Tesla continues to be part of what is shaping the future of energy and our world...and beyond. This new energy solutions showroom is stunning. Last night I was invited to the grand opening of this newest Tesla showroom. It was an exciting evening in a beautiful new, two-story showroom of this energy company displaying solar, energy storage solutions, and of course the beautiful automobiles. The location is center mass of the bustling International Market Place on the endeared Kalakaua Avenue. I met met with the many members of the Hawaii and San Francisco Bay Area team. The excitement and optimism is palpable. I believe this will be one of the most visited Tesla showroom in the world to date. Well done Tesla family. read more

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They have some nice sales people here and they are very courteous and accommodating they also have an upstairs and downstairs show room for showing. read more

Super nice staff. No pressure, just a friendly conversation. The salesperson answered all my questions and gave me a full tour of the car even though I was just curious about why people speak so highly of Tesla cars. Even after I told him that I was from the mainland and not in the market to buy a car he continued to show me the features of the car. I could tell that he really liked the car and was excited to tell people about it. The cars are awesome and they are now on my wish list for when I'm in the market to buy a car. read more

Tesla - Car Dealers Near Me - Honolulu, Hawaii

Ughhh Tesla inside was so cool. We obviously are just visiting here so we had no intention of purchasing a vehicle but the sales team there was still so nice and talked to us a lot about the features etc. glass windows all throughout and of course the coolest cars read more

Tesla - 80k nbd - Car Dealers Near Me - Honolulu, Hawaii

Very good service. Craig, the sales person, patiently explained the features of the car and answered all our questions.

I just placed an order about an hour ago in-store for a Tesla Model Y. The rep said the deposit is good for 6 months, and if I switch vehicles, it will be applied to that vehicle. An hour after the deposit, I called the store to tell them to switch me to a Model 3 and now the are saying it needs to have a separate deposit and my deposit made an hour ago is lost. So essentially they're saying I to place another $100 deposit and kiss the other one goodbye. read more

What an awesome experience we had 2 days ago at the Tesla dealership in the International Market Place on Kalakaua Avenue. Our salesman Joji Goto was fantastic! So nice and super helpful. We had a million questions and he took the time to answer each and every one of them. We took the "Y" our for a test drive and loved it. The dealership is clean and a very pleasant place to check out Tesla's whole line. Everyone was very COVID aware and I felt safe there. Thank you Joji Goto for such outstanding service. WELL DONE!! read more

Awesome guy that works here, ( peter) you are an example what customer service is all about..we walked in the showroom and you treated us just like everyone else, didn't look at us as we are poor nor rich people..You for sure to not stereotype no one..you are very knowledgeable about the car. You gave me all the info about tesla model x..you even showed us the option to own one and for that thank you. You even recommended to my son that mainland has better job opportunity and how you encourage him to go to the mainland...we love the island but like you said job opportunity is better there...thank you so much that you do know what customer service is all about read more

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What a beautiful showroom, and excellent customer service! Even though I am from china who had no intent in buying, Joe still answered all my questions and took me out on a test drive. It was such a nice tour around Honolulu and these cars are amazing! It drove itself on the highway and was able to automatically parallel park! He told me if I am interested in purchasing, I can pay the deposit here to start the process so that I can receive my car earlier in China. What a great buying process, unlike dealership, no haggle is needed. Highly recommend a visit if near by. read more

Tesla - Car Dealers Near Me - Honolulu, Hawaii

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Beautiful Showroom. Knowledgeable Staff. They also have some swag for sale. . Right at an entrance to the International Market Place, across from Rolex. read more

So thankful to Justin McCollum who was generous enough for this time to answer all my questions about the Tesla car. Although I can't afford this car right now it is on my wishlist and by next year because of Justin I will get one I claimed it from the father up above. Anyone looking for a G ride the best ride a Tesla come see Justin over here. read more

Tesla - Car Dealers Near Me - Honolulu, Hawaii

I lease a Model X that is one year old. Would not lease or buy another Tesla. Great car when it works. But you get Econo car customer service and lack of concern or caring from a company whose cars cost as much as Mercedes and Porsche. I think it is because it is a new company with youngsters running the show so they treat it more like buying a Dell computer than a high end car. Balance how innovative the car is with its customer service and it pales to Mercedes or Lexus. read more

Awesome service department with great follow up to ensure we are happy with our Tesla purchase!

This place is phenomenal they're on The Cutting Edge of all and any technology dealing with a car and being electric. This car basically will drive itself. It is absolutely astonishing how well it is. It is well built well design. read more

We're in the market to buy a Tesla Model X. The employee Justin seemed pretentious and rude. Felt like we were bothering him by being there. We had questions and felt like we didn't want to ask him. We just decided to leave. read more

My fiancé and I decided to, on a whim, buy a Tesla. We originally did a test drive at the Ala Moana location but didn't like the overall vibe or the associate that helped us (forgot her name because wanted to forget about the experience). We met Peter at this Waikiki location and he was initially very helpful and informative. After our second test drive we decided to put the deposit down and order our vehicle. Everything went to hell from there. First, Peter informed us we'd be using the Tesla App to upload all our photos and info for the vehicle trade-in. That turned out to be complete BS. You could not do the trade-in via the app, let alone even use the app until your Tesla vehicle VIN was assigned and picked up (which btw took two days after pick up for the app to actually work). He insisted we could use the app, but then finally accepted email photographs and I for the trade in. We then waited three months with virtually no word from Peter or any Tesla representative. I checked the order status periodically and finally noticed a VIN was assigned. I waited a few days with no updates and so I called Tesla and was informed our vehicle was ready for pick up in the next couple days. Either I have impeccable timing or our vehicle was just sitting there. We were only then informed that we needed registration and safety check good for 30-90 days out. Both were just outside of the time frame so we had to bust out ass to get it done in a day. Not to mention we had pay for registration and safety check for a car we won't even be using after 24 hours. The pick up process was an equally terrible experience, but that'll be for its own review on the Tesla Service Center. Even after four months of owning the vehicle, nobody, especially Peter has bothered to check in on us or even express a thank you. We love our Tesla now but it was the worst experience buying a vehicle ever. read more