Food is solid and fairly priced. Aside from the bread nothing is spectacular but everything is solid. Service is fantastic! Staff is extremely friendly and attentive. read more

Mediocre food, terrible service. I ordered takeout. Ittook an hour and a half for the food to be ready. when we picked it up, we were told they were out of house salad. Instead of texting us and telling us we needed to make a substitution, they didn't make the order that had the salad. So after an hour and a half, we now had to wait for them to make the order. They made the substitution for the salad but still got the order wrong, forgetting the sautéed onions and mushrooms and including mashed potatoes instead of the ordered loaded baked potato. After all that, the food wasn't that good. It wasn't horrible, but it wasn't somewhere I would ever eat again. The Mac and cheese had very little cheese. The steak and ribs were okay, but nothing to write home about. read more

When I tell you that I have visited just about every Texas Roadhouse in Connecticut and Massachusetts, believe me. It's not out of an abundance of love for Texas roadhouse but my job has required it at times. I've now been to the Cromwell location three or four times and I don't know what the problem is there but that place is just off. On my last visit, my friend's steak was overcooked and the mashed potatoes were lukewarm at best. The waitress seemed to have a bit of an attitude. Did she not like kids? Did she not like people of color? Was she just having a bad day? I don't know but every time I've been there it's just been a weird experience. I'm going to have to lay this at the feet of management because the tone starts at the top. Having said that, the manager that I interacted with on this last visit was very pleasant and attempted to make things right. But by the time you have to tell the manager that there's an issue, there's already a sour feeling about the whole undertaking. There's no reason to think this place couldn't be as good as any other Texas Roadhouse with a little effort. It is a formula after all, and I don't know where the real problem lies. read more

Service was slow was not focused on customer service food was too salty. Ribs were so dry. They were on the verge of burnt well. Well done need to pay attention to their ribs in their side. Entrées are mediocre. read more

Poor management of time and efficiency for take out orders. Meat is good but side selections are meh and not very innovative. The food scene really is a joke in the Cromwell area. read more

A few nights ago my wife and I decided to go out for a steak, we chose the Texas Roadhouse in Cromwell. When we arrived the place was packed, we put our name on the list with the hostess and overheard her telling the couple in front of us there was a five minute wait, this was after we waited behind these people while the hostess was on the phone for several minutes. We took a seat in the anteroom and waited for what seamed like approximately twenty minutes while we watched as people who came in after us to sit down were called and got a table. Finally I said to my wife lets go out and stand where we can be seen, we waited there for another five to ten minutes before we were noticed and were told we would be the next to be seated. We were seated at one of the smallest tables they have and after a few minutes the waitress came over and we ordered drinks and since we had been in the restaurant for about forty five minutes now placed our drink and dinner choices together. The drinks took about twenty minutes to arrive, it took so long we actually polished off the bread basket while waiting. We drank the drinks and wanted to order a second drink but that took another act of God to get and by time our salads came we had been in the restaurant for over and hour and there were people that we were waiting with leave. Finally the meals came and we started to eat. We both ordered the 16oz N.Y. strip and when I went to cut into mine every boarder was surrounded by thick fat and just about the time I was giving up on trying to find an edible part containing steak the waitress arrived and I showed her my plate of fat and gristle and advised her it was disgusting, and I asked for a manager, well they were just as consistent with that request as they were with everything else. The waitress came by two to three times to advise me that the manager was coming by which, by the way never seemed to come. When the manager came over she was holding a plate with a fresh N.Y. strip on it and a baked potato maybe thirty minutes from the time we were told she was coming and I was expected to just say oh great thanks so much. By this time my wife had finished her meal and I was full from my salad, baked potato and the two drinks I had and was in no mood to be cordial to this person. I told her just what I thought about her steak and she was saying she was sorry and you know what, at that point the whole night was ruined and I didn't want her free steak and told here that. I told her she could keep that steak and after confirming the first steak wasn't on our bill we left her with her steak. . I realized through this experience that this business model doesn't suit me. I don't want to arrive at a restaurant and be treated like cattle, have to wait to get a text to be able to sit at a table and try to enjoy my meal with people flying by me and kids screaming and peaking over the booth next to me. When my wife and I got outside we realized this whole process took about two plus hours to be humiliated and have to wait for every single part of the meal and then to be treated like, what's your problem, you get to take a good steak home, you should be grateful. I went there to enjoy a meal not to be last on the list for every service they offer. These people acted like they deal with this everyday and as long as we appear to be nice and polite you should just accept that. I advised the manager I would never step foot in one of their restaurants again and that if I was still upset the next day I was going to call their corporate headquarters and she acted whatever! read more

Extremely disappointing experience. We tried Texas Roadhouse for the first time and wouldn't go back. If you go, have low expectations. This is basically fast food. - The rolls that everyone raves about were nothing special. They were like grocery store dinner rolls heated. They flavor them with cinnamon and provide cinnamon butter which didn't do anything for them. - The food overall was extremely salty. - They got 2 of 4 steaks right with the requested cook. We were a party of 4 with 3 different requested temperatures. Medium-- they got perfect. Medium Well- was overcooked to well. Well done-- 1 of 2 were well done. They butterflied one of them and it still had pink. - The corn was overcooked canned corn - The mashed potatoes were more like smashed potatoes with hard chunks and the gravy had a solid film on it. read more

I was just wanting hot food--hot would have been enough! The best part of my meal, honey, was the tomato on my burger. I'm not even kidding, honey! The chili was the most disgusting chili I've ever had. There was a giant blob of cold meat floating in the middle of it. Not an iota of salt in it. It was dirty tap water. I have been to Texas Roadhouse so many times. My father always says, "it's consistent." That's the bar! Didn't even meet that. The rolls were good! Can't eff up rolls, honey. Service was great, though. Kept peddling rolls as if to apologize for how bad the food was. Bless them. read more

Just left Roadhouse. Strike 1: Upon reserving reservations, we were told that we would not be seated unless ALL were present at the same time. Strike 2: We all arrived and all THIRTEEN were seated at TWO tables. Thirteen People for TWO tables. strike 3: I asked the server who was taking drink orders, if it was possible to accommodate myself and others in my Groupe, to make our stay more enjoyable, by letting us sit across at another table. He left and returned stating that no server was available for the table I was sitting at. (Note: It was directly across from the table he was taking drink orders from, My party). Point of Story: I'm seventy y.o. spent lots of $$$. I was there to drop two hundred or more but was hampered by the fact that this establishment made it difficult to happen. I do not go out to accommodate restaurants, I spend $$$ there so they can accommodate me. I am not rude or difficult. In this instance I left. So, Roadhouse, how many have you lost besides me. Is it cheap labor or Poor management. Or you just don't give a damn. Give a zero star. read more

Another great Texas Roadhouse food and ambiance is great. All servers were very attentive. Can't wait to return!!

Although the steak was good I received my meal and husband didn't get his for 20 minutes later. I had finished Disappointed read more

Sent my potato back twice, not hot at all .. butter didn't even melt. Sent it back and 2nd one same...not hot. My husband's potato not hot either. We know they're baked ahead of time ..but still...should be served hot. My shrimp were not hot either. My steak to was cooked perfect. read more

If you are looking for a margarita go somewhere else. They are all pre-mixed and I seriously doubt there is any alcohol in them at all!!. In fact one of the employees even warned me against them telling me the same. The fact that they will sell you a shot of Patron for 3 dollars says it all!! Its quite the scam they have going there. read more

This is not my first trip to this chain restaurant and so we were pretty excited when they opened up closer to where we live. It took us months of trying to be able to get in without a huge weight. We first went 2 weeks ago and I would have given it a four star rating at that point. I ordered my steak well done and it came out medium so it had to be sent back. The waitress was great and the restaurant was busy so it wasn't a big deal. They tossed it back on the grill and it came out medium well but very tough. We decided to go again last night because we had found a gift card and the restaurant was slightly less busy. I ordered a different cut of steak well done and it came out medium rare. Even my husband who will eat any steak would not have touched it. He ordered his steak medium well and it came out very well done. My steak got sent back and put back on the grill and came out medium well which I was perfectly fine with. By that point mistake was charged so I was just having to trim it to make it edible. The waitress was again wonderful, someone in management came over to talk to us about it since we had told the waitress this was our second experience like this, and the manager's response was "I will ask them to temp the steaks before they come out." the waitress offered us an extra bag of rolls to take home and luckily the meal only ended up costing us $20 after the gift card. We will not be returning at this point. I would like to be able to enjoy a meal beyond just a baked potato. However, their baked potatoes are wonderful. The restaurant is your typical chain, nothing wrong with it but busy and loud, and the staff were very friendly. I rarely give two stars, but I even said to my husband that I was nervous about ordering a steak again there because it would probably come out wrong. I still decided to give them a second chance because I could see that it was a busy night the first time. I wasn't looking to have anything comped because that's not why I go to restaurants. But it's a chain and they typically have better processes than this, and so clearly something is not working. If they were a seafood restaurant and couldn't cook a steak I could totally let that go but they are a steakhouse and can't get a steak correct. read more

Food was covered in salt. The cook needs to lay off all the salt used. Other than that the entertainment was nice and the food would of been. read more

Giving this a 3 for now as they just opened about week or so go. I've been here twice since opening (friends visiting then my girlfriend had a steak craving). Went Sunday when it first opened and we checked in via the waitlist. It was already insanely packed and we were greeted quickly, friendly staff and escorted to our table right away. Overall service was decent but the waitress was still learning as she forgot to ask about sides (incorrect amount of sides asked when prompted which we had to correct her a few times). Food was typical Texas Roadhouse - was warm, flavored decently and came out relatively quick. Second visit wasn't as pleasant but I'm Giving it the benefit of the doubt as this seems more like a staffing learning curve. We went last night, again checked in on app, around 4pm. They were already fairly packed but again walked in and seated quickly. Unfortunately it took about 10-15 minutes for anyone to come to our table. We were placed in the corner of the restaurant so glad someone finally came along as it was near impossible to wave someone down due to the lack of foot traffic. Waitress was nice but seemed to not really care about the table. I got my water 5-10 minutes after she came to our table and my girlfriend's beer took closer to 20. Our apps came out before her beer lol once the waitress came and delivered our food, I asked if I could have another water and we never saw her again until we checked out on the tablet. Overall if you can hold your horses, I would recco to go to the Manchester location if this location is a similar distance still. This location is clearly working out through opening kinks and I foresee it'll struggle a bit as they're constantly packed. If you don't mind the growing pains that may come with visiting a newly opened restaurant, then you'll be fine. read more

Honestly love this place the food is amazing and the staff is so frieny. The vibe in here is lovely has a very country vibe only thing I would recommend is to book your seats ahead because the wait could be either very long or very short. Hope you enjoy this place as much as I do read more

Servers and staff were friendly food was not bad,however, we had to send several steaks back for being under or over cooked. I'm not one to complain often, but at a steak house the one things you should aim to get right are the steaks. read more

Went on a busy Friday, 5:30 and were seated immediately. The service was fast - drinks came quickly and we both ordered steaks, salad and baked potato - no starter. House salad had crumbled egg and it was good. Bread had cinnomon butter - I'm not a fan, and rolls were nothing special, Steaks showed up before we finished salads and they were exactly as ordered. I like a rare steak with just a little salt and thats the way it came. Steak is very good quality - good taste and tender. Shared apple pie we will skip next time. The service personnel was numerous and worked hard to please. They did a line dance in the middle of the isle, and a shout out later. That was fun. It is noisy fun place with good brands for beer and wine and not a place for a cozy romantic happening. But it was fun and we liked it. We will be back. read more

My husband and I at tonight at Texas Roadhouse. Appetizer was great but the meals were very disappointing. Fries were soggy and cold. no pickles included as listed, the meat was well done when we ordered a pink center and worst of all our meals came out 18 minutes apart. So I had th choose between eating alone or eating it cold. All in all a disappointment. We probably will NOT return. read more

After waiting 20 minutes for curbside service - don't wait, go up - I found my dinner was waiting for that entire time. I brought it home and it was cold (no surprise). And the potato I had ordered was plain, not loaded as I paid extra for. Happy birthday to me, huh? Terrible buns, which apparently was the reason they said that had let the important items get cold. read more

Food was really taste and hot! I loved it! Service was perfect! Best choice for my family Friday nigh!

We had a party of 10 we sat in 2 different booths and had to pay differently the lady was rude that sat us . When asked why we couldn't all sit together she gave us the excuse fire hazard. 5 mins lady a party of 9 came in and they push a table together and were able to sit in one table . I'll never go to that restaurant again . They were very rude read more

I tried it this week for the 1st time with my son. They didn't have any beer on tap available and they were out of potatoes and sweet potatoes. They're across the street from the grocery store but no one thought to get some more. Disappointing for a steakhouse and the prices they charge. read more

Food was bland I wouldn't go again. The bread was really good though! The waitresses were nice.

Very good bread rolls and good service and nice staff, wide variety of food and there is a very Texan style and ambiance in the restaurant

Food presentation could've been a lot better I had to switch my entire plate with with my guest being that our food were completely opposite plate and I don't mean just switching over easily read more

5 pm on a Tuesday night and there is not a spot left in the lot. We have dying to try TRG, but couldn't make it to a sit down dinner, so opted for takeout. The food was so-so. Way too much salt on the outside of the baked potatoes and also on the ribs. The steak was rare, when it should have been medium. There were also several small items that got mixed up, toppings that were left out, such as the missing extra salad dressing and bleu cheese crumbles. Since the restaurant only opened a few weeks ago, we will give it another go on a night we can dine in to see how that goes, but for now we were not impressed. read more

My first visit and I was very impressed. The service was excellent, the prices very reasonable and the food was also very good. Would have been 5 stars but my steak was undercooked red instead of the medium I ordered. read more

Amazing food and drinks from the bar every single time we've went. Bryanna has been our waitress now and she's been so awesome and attentive and paid extra attention to our 2 year old daughter! The rest of the wait staff also paid close attention to my daughter who had an amazing time. Can't go wrong at Texas Roadhouse. This location is new, but already doing it right. Thank you all! read more

This is a definite do not recommend. I joined the waitlist via the app and was totally ignored. Never again.

ok food. way to much salt on the fried pickles, mac and cheese very bland and not very cheesy, mush green beans. steak and bread and the drinks and atmosphere were the best part. just needs alot of work for improvement on consistency of the food. read more

4 out of 4 plates were undercooked. The manager was extremely defensive and rude when we did not want to order anything else. We won't be back to the Cromwell location anytime soon. read more

First trip to this location was looking forward to trying it and didn't disappoint I like it a lot better than the Manchester location which is good as well me and the family will be back. read more

Phenomenal food!!! Came to pick up and got exactly what i wanted! Tasted fresh and made with love! Service from Kei was memorable she was very nice and knowledgeable of the menu and was a great help! Overall Amazing staff and exceptional service :) will come again! read more

Phenomenal place. Food and service excellent. Going again soon. To go option is convenient

A friend and I had lunch here today. My favorite cut of steak are filet mignon's.I mention to our waitress Jayden that they biggest cut they offer was an 8 ounce. She said she would check with the kitchen and came back shortly. They were able to cut me a 12 ounce! Our food came and we were extremely pleased. They were cooked to our liking. I cannot say enough about Jayden and her level of service with us. We will be going back again! read more

I walked in and we got seated pretty fast. Overall the restaurant gave the "cowboy" vibe I was looking for. The appetizers came out so quick and there was amazing timing. But to be honest, everything was either really salty, or under seasoned. Overall service was pretty good but the food could use some work. I don't think I'll be back anytime soon. read more

Two stars for wasting my time with online info saying the location was open and I drove there to be turned away because I didn't have a special voucher, and apparently this location was not officially opened to the public yet. I won't be back there. read more

I usually don't write reviews but this needs to be shared. We went Sunday around 1, semi busy. I made the waiter aware of my wife's deadly allergy to carrots, and so did my wife. Don't worry, he said, they'll be no carrots. He brought a salad with carrots in it to my wife. We order chicken wings as appetizers, those came about 15 minutes later and cold. We returned them. The manager came over for the damage control statement. That was a joke. She took the wings off the bill. I told her about the allergy incident, she didn't seem to care one bit, avoided eye contact the whole time. When the entrees came, my steak and "dried up" ribs combo, which the meat could only come off the bone with a knife, was barely warm, the fries were the only hot food in that plate. My wife felt that this was a payback for complaining. This happened to a senior citizen couple. This experience was ugly and unacceptable. We will not be returning to this steakhouse. read more