I really tried my best to like this place. I did. I have been to multiple Texas roadhouse and this one is the worst. The service is barely existent. The steaks I ordered here were either burnt or overcooked. Side were either forgotten or poorly prepared. Its the brand name that got me back multiple times but I am not sure if I am giving this particular resturant at this location another case. 2.5 stars. read more

Texas Roadhouse - Steakhouses Near Me - Durham, North Carolina

I would give 0 stars if I could. What was right about our experience? our server. What was wrong? ..... Everything else. My steak was WAY overcooked. I sent it back with the person who delivered our food. Our waitress came by later to ask how our food was and while my dinning partners were happily enjoying their food mine was still had nothing. When my dinning partners were completely finished with their meal the manager brought my steak. No apologies at all. She handed it to me and asked if it was cooked right. Then left. I finished my meal alone while my party waited. The waitress asked if the manager had done anything to compensate for our near disasterous meal and I told her she had not. The waitress was in disbelief and left on her own accord to talk to the manager. The manager returned to the table and said I got my food and she wasn't going to do anything. I protested. She then gave $10.00 off but informed that she would not do that again. When I asked for a business card as we left and for her name the person at the front wouldn't give me a business card then when I pressed her she did but outright refused to give me the name of the manager! She told me to wait and the manager would come talk to me. The manager never came. There were a number of other things that I will not write for sake of time but at the end of the day this is the WORST restaurant experience I have had in some time. Actually the only other bad experience that I have had in quite some time was at this exact Texas Roadhouse. I do not believe it is being managed properly and they certainly do not put the customer first. It is my last visit there. What a shame! read more

It was Mother's Day and we had a very big to go order. Everything was great even the customer service when we told them a few things was missing. Hunter got on it and fixed everything right away. We will be back soon. Thanks read more

Waited to long more then 1 1/2 hr I was there before couple people around they where party's of 4 or more and us was just 3 the waiter said cause what I order that's what why they took to long what needs to be improved it's communication "hey we almost got your food ready" or at least bring out what's ready so at least I know ya haven't forgot about us read more

I had fantastic customer service here. The wait time was only ten minutes and we received a text once the table was ready. The rolls came out warm and baked to perfection. My reason for giving 4 instead of 5 stars was because there was no Tajin on the rim of my cactus water drink. However the taste of the cocktail was very well executed without the tajin! read more

Texas Roadhouse - Cactus water - Steakhouses Near Me - Durham, North Carolina

On most days, this is a great place to dine. However, I've been there several Sundays at 11:00 when they first open (after attending early church service). We generally have to wait a good 10 minutes for a server to appear and close to 30 minutes to get our food after placing our orders. The food is good, so we'll likely return, but I wanted to advise the public to pack your patience if you plan to dine here for early lunch on Sundays. read more

I did not like all the business advertising hanging from the ceiling. I am there to eat. Not looking for a plumber.

Always great food, great drinks & great service!! And if there is ever an issue with your food, they will make it right so it's 100% Customer Satisfaction! I love this place. read more

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Was on the waitlist and they kicked us off it when we were next to be seated after waiting 40 mins

SAM!!!! Very long time ago Sam who is now a manager was our waitress/bartender. Gosh going on 15 years ago maybe. We just saw her making our night complete. We had love that rascal since we first met her. TJ our server is so awesome. We never had to wait or want for anything. Kaitlyn was a very sweet young lady. Albert, a Marine saw my Navy shirt and acknowledged me as a veteran. Only one sad note. Peanuts came in a small bag and were soft. Our Caesar salad's, prime rib and fillet with potatoes was out of this world. So delicious!! We are currently waiting on a brownie with ice cream for dessert. Sadly this will be our last date at our favorite Texas roadhouse in Durham because we're moving. I doubt seriously any other Texas roadhouse will come close to being as special as this one. We have come to this one on Northpoint Drive since it open. We probably came here twice a month before moving to Raleigh and then we would drive all the way back. Just totally Awesome and we will miss you. read more

Texas Roadhouse - Omg yumm - Steakhouses Near Me - Durham, North Carolina

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This experience was ok, I took off stars because the wait for the food was so long and I had to ask 3 times (and two different servers) for a second basket of bread since we were starving. They also didn't bring us plates for our bread so we were trying to eat off napkins...I got a steak and asked for medium well, it came out well done. My boyfriend got a really expensive prime rib and it tasted like straight up ham, I even asked the server and she said it was because it was baked...I don't know about that.. nice servers though Mind you the place has a 94 cleanliness rating which is not actually very good. read more

I've eaten here three nights in a row. Needless to say it has always been a good experience. The service is always great the food is excellent. And it is close to my hotel. read more

Literally I am never let down. If you order the chili ask for it extra hot, if not it will come out cold. Otherwise everything slaps

Texas Roadhouse is a staple among my brother and his church peeps. They have large portions for good prices. This was my second time in and I still don't really have anything bad to say about it. My brother and I both got the steak and shrimp combo. Solid meal. They did overcook my steak, serving it at medium when i asked specifically for "medium rare, more on the rare side" but they do that everywhere, so no surprise there. The bottomless rolls and cinnamon butter is a nice added perk! Our waitress even brought us out a hole basket of warm rolls to take home at the end of our meal. She did screw up our bill twice by adding things we didn't order, but that's why you gotta make sure you check your receipts. She ended up giving us an extra 15% off for her mistakes as well. Great service! Good food! They even sang a little congratulations jingle to my brother as we celebrating his masters degree. It was very cool! See ya next time Texas Roadhouse! read more

Texas Roadhouse - Steakhouses Near Me - Durham, North Carolina

Food is ok. Recently it's gotten pretty bad. The place look un kept and not clean. Some of the servers are not pleasant.

The service was great but the food was just okay. I ordered the grilled bbq chicken, veggies (i.e. broccoli), and a loaded sweet potato. The sweet potato was hot that impressive and looked like just had marshmallows and maybe a little caramel sauce. The rolls and cinnamon butter were pretty good. read more

Texas Roadhouse - Bbq chicken, veggies, loaded sweet potato - Steakhouses Near Me - Durham, North Carolina

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I went on a super busy day but was able to get on the wait list online which helped save a lot of time! The customer service was great for a weekend and my prime rib was delicious! The highlight for me are always the rolls and butter which did not disappoint that day. read more

This place is a train wreck. My boyfriend and I went to grab dinner here last night, no wait and we were sat very quickly but it took almost 15 minutes for a server to greet us. Bread wasn't brought to us when we sat down and we had to ask for silverware but there wasn't any clean so we had to use plastic utensils. Our waitress would disappear for extended periods of time - I was brought the wrong salad dressing and it took me 10 minutes to flag her down. The food was a bit disappointing as well my steak was cooked to my liking but the potato was tough & my salad looked smaller than usual. read more

Normally I would say great. Nope not this time. First our appetizer ticket just vanished in the kitchen . Second I order the same thing every single time I could. I get grilled tomatoes. Sometimes they bring cherry ones and sometimes sliced. I don't care. This time they tell me they can't. So I speak to the manager who says he is new and he will go ask. He never comes back and the waiter has to be the one to say they can't. It's not a can't it's a too lazy to do. Very disappointed in their response to me. Like oh well . Do better! read more

Took our order and had us waiting outside and never made our meals.with a pregnant girlfriend after I asked if it was ok to order.the worse experience ever will never give my money to any Texas Roadhouse. read more

This was my first time dining at this steakhouse! And...I.... ABSOLUTELY...LOVED...IT!!! Liz, the Kitchen Manager, made a point to come by our table to ask how everything was..She brought out samples of a few of the side dishes: chili, mashed potatoes, corn, and green beans. Everything is cooked on the premises, and was absolutely delicious! I was so excited to tell her that it was my first visit and my order, minus a couple of minor hiccups, was great. I was impressed with the fresh baked yeast rolls that are offered before dinner because they are reminiscent of my beloved Grandma Joyce's Angel biscuit recipe. I was literally fighting tears as I buttered each roll I inhaled with the tasty cinnamon butter. I had picked out my steak before I even looked at the menu; it was a 16 oz. Ribeye, ordered medium well. I requested a house salad with extra egg, add onion and a baked potato with extra sour cream. I had ordered hot tea, which Liz ended up bringing to me. Everything came to the table perfectly cooked. My sister ordered salmon and ribs, along with a house salad and baked potato. I believe that she thoroughly enjoyed her salmon because she didn't say very much until dessert was being offered. I couldn't put another bite in my stomach! The entire meal was just GOOD! The Front of the House Manager, Jomonda, also provided extra special service that requires a shout out. Seeing that I was in a wheelchair and it would have been easier to exit a different door, she made it happen so my sister didn't have to walk as far with me back to the car. The service was awesome, food was excellent, and I can't wait to return for another visit. Thank you to everyone that showed us true southern hospitality during our whole entire visit. read more

Food was great .. my sever was awesome TJ did really good was fast and on point ... she and about 4 other staff were actually wearing a mask correctly... it seems Managment should show them The proper way to wear it ... girl Serving food was not wearing one while caring a large tray of food to the table ... to me that was completely wrong most of them were wearing them underneath their nose or on the chin ... guy In a Light blue shirt who seem to be manager was also wearing it under his nose ... I found it a little unsettling... read more

Texas Roadhouse - Steak and ribs loaded potato. Yummmm - Steakhouses Near Me - Durham, North Carolina

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Food was good service was decent. Could be a little cleaner but overall a good experience.

You can never go wrong with Texas Roadhouse and baby that blue lemonade is EVERYTHING

Me and my family came the appetizer came out cold we gave it back to them then when our food came out the plates was literally freezing cold like the meat was just sitting near a window. Our waiter Racquel was very understanding about the situation since we've been seating there for 2 hours. She reported to the manger sunny but he never came out to acknowledge the situation after our food came out cold 2 times. The 3rd time our waitress Raquel came and took our plates back because she realized they just popped our plates in the microwave and served it back out to us . The other manager "Huncho" never came out when we asked for the manager multiple times.They said he was in the back but didnt want to come out . I highly disappointed in this Texas Roadhouse after i had a long day and this was my first meal of the day. However Raquel was considerate the whole time I appreciate her and her service! read more

Food was wonderful. Staff super nice. Waited over and hour for our food. With 3 little kids that was tough keeping them entertained. Not super busy either. read more

We attended Texas Roadhouse on Mother's Day and there was 6 of us. 4 of us received our food and the other 2 didn't receive their food until we were about to leave. I was very disappointed due to having visited this location several times before this was awful. The server was good about coming and letting us know he had requested the food but it just wasn't coming out of the kitchen. The manager was sent over and he apologized and gave us the food for free but the overall experience was disappointing due to it being Mother's Day and we all didn't get to eat together as planned read more

Food amazing, waiters are always polite. And always make sure you don't need anything from

My husband and I have came here to eat for multiple occasions and our food was savory especially our steaks which were both delicious and tender. Our server provided great service throughout the night. She was talkative and very kind which we love to see in restaurants like these. The environment was very friendly and everyone seemed to be enjoying themselves. read more

Just finished dinner here for the second time this month. The service was excellent! Our server was amazing, she was attentive, kept our glasses full without us having to ask, and even brought us two baskets of rolls so we wouldn't run out. She was happy, warm, and very welcoming. The food was exactly what I was expecting and was consistent with the excellent food we had earlier this month. It was hot, fresh, and tasteful. After our meal, the manager stoped by our table to see how we liked our service and food. He was very friendly and genuine which was refreshing. The only issue we had on this particular visit was that the floors through the restaurant were very sticky. But that didn't take away from the excellent service and food we had. Great place to eat and I highly recommend eating here. We will be back again very soon! read more

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The Food is always good , I get a few drinks and either the steak or ribs. But everything is always good. I dine here on a regular and The staff are excellent , i would suggest placing yourself on the waitlist before you get there because the wait time can be long on busy days read more

Texas Roadhouse - Long Ice Tea top Shelf - Steakhouses Near Me - Durham, North Carolina

Food is amazing, love going here. The wait is kinda annoying but that's any place you go.

If you're looking for cold food that you wait an hour for and then the waitress has her hair in your food while holding the serving tray, while watching rolls, butter, and napkins scattered around the restaurant-then this your place. Not to mention the severs and staff fussing about working or being there the night before or answering the phone- then go for it. read more

Me and my bf came to Texas road house tonight, the food took a very long time, and we found a chewed off nail in our ranch, our server did what she could and had them take the food off but overall not a good experience read more

Texas Roadhouse - Went out to eat with my bf and he found a nail in his ranch - Steakhouses Near Me - Durham, North Carolina

We went in, got seated then nothing. We were seated near the kitchen, in the main aisle but no one acknowledged us. Several servers walked by and not one person stopped by. After 20 minutes, we left. We stopped by the host station to let the 4 people that were hanging around talking how horrible the service. What happened to the good customer service? The greeter at the front door barely acknowledged us. The person that took us to our seat didn't say two words to us. All of the servers acted like they didn't want to be there. One server was wearing a thick winter coat! How are they able to wait table with that on? We left and went where we were wanted. We when to Kickback Jack's and got great, prompted service. read more

Texas Roadhouse - Where you should go for better service. - Steakhouses Near Me - Durham, North Carolina

Had an amazing experience last night! On a Saturday night we expected to have to wait long periods to be sat and get our food. Our server was amazing, didn't catch her name but she had braided bleached hair, great attitude, great service. We checked in on yelp and were sat quickly. Our steak was well cooked. Great experience overall! read more

The food is really good but the 1hr to 1hr and a half waits ain't it at all. And then the service can be a little iffy as well. Lastly the ambiance is pretty cool. read more

The service here is the worst me and party of 8 were seated in a dirty booth. My daughter got chewing gum on back of her dress; we were served roll's with no silverware ; my other daughter was literally sitting in aisle and had to move so waitresses could serve another table and then finally sent waitresses over After we had been sitting for 10 minutes with napkins only still no silverware to butter our bread that was on the table; as if that wasn't enough had the nerve to ask if we were comfortable & if we weren't we could leave or get back on 45 minutes wait list ( We left no way in this hell would I allow my family to spend 100+ dollars the way we were treated Please and thank you read more

Food is good. Price is reason. Love this place. Service is always great. Environment is peasant.

Complete chaos with the check in at front. I submitted an online check in with Yelp, but was skipped over and waited for over 45 minutes. We began to notice people who were here for less time than us I asked the hostess. When I asked the hostess about our wait. Her response was "you should be soon or in the next group of people." Our Yelp wait was stalled and then showed "delay" after I spoke with her. read more