I have not been to this establishment in years. The last time was when we ordered takeout during COVID and had such an disappointing experience that we have not been back since. But this is where my MiL wanted to go for Mothers Day so my husband and I took her, along with my brother and sister in law. We got there at 11:30 on Sunday and it was pretty busy but not packed yet. Before we even entered the building, an employee handed the women in the party each a rose! What a lovely touch. My MiL is disabled and so we got her situated in the waiting area before going up and adding our party to the wait list. The hostess immediately got us a table and we were seated right away, which was also very nice. Our server was Sierra and she was delightful. She brought us SO MUCH bread and it was so deliciously warm. I try not to eat the bread before the meal so I can eat most of my entree, but this bread is amazing. And with the cinnamon honey butter?! I forgot how yummy it was. All of my in-laws got the smothered chicken with loaded sweet potatoes and house salads as their sides. My husband and I got ribeye's (cooked medium). I got my with a house salad and loaded mased potatoes, while my husband got a Caesar salad and baked potato with butter. Y'all, their salads are really, really good. They were fresh and the croutons are phenomenal. We didn't wait too long for our food which was impressive since it was so busy. Sierra waited for us to cut into our steaks before she walked away. They were cooked perfectly. I thought they were seasoned really well but my husband said his could have used more salt. My mashed potatoes were tasty but my husband wished is baked potato was warmer...he said it wasn't even melting all the butter. The smothered chicken looked good as well. The manager came over at least twice during our meal to make sure that everything was ok. When Sierra brought us our check, she told us there was no rush, which was kind but we left as soon as we could since they were packed. I'm not sure if they are under new management, but the service we received exceeded expectations. I was very pleased. My only complaint (which there is really nothing they can do about this) is the noise level. It was so loud that it was difficult to hear my soft spoken MiL. Otherwise, I will be very happy to return here! read more

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Went for a special Lunch on Sunday. We were quickly seated. That's the best part A signature thing is for then once roasted peanuts. We had to ask for it.. then no rolls had to ask for it .. our salad visited other tables. Before it arrived to ours. Next we were brought food we did not order. When the steak arrived it was tasty but over cooked. Our beverage ( a beer) never arrived When a manager came by they ask how were things. And apparently it did not go any further. Because when the bill came we were still charged for it. read more

I've worked in customer service for over 20 years, including food service, so I understand how both the front of house and back of house should work together. Unfortunately, the management team tonight was a complete disappointment. First, credit where it's due--our server, Kaylee, was great. She checked on us multiple times and did everything she could to help. The problem was not the server. The problem was management. My food came out extremely salty--so salty my lips were literally starting to shrivel up (the fries somehow tasted bland in comparison). I let Kaylee know, and she went to the kitchen and came back explaining it may have been due to the brine. I asked to switch my order, which she said was no problem. It was a busy Friday night, so I completely understood the replacement might take longer. What I don't understand is the complete lack of management involvement. Kaylee explained that when an order is remade, a manager is supposed to deliver it to ensure the issue is resolved and the guest is taken care of. She told us she repeatedly asked for someone to come to the table. They never did. Meanwhile, tables that were seated after us finished their meals and left. The person I was dining with finished their entire meal. And I was still sitting there waiting. No manager came to apologize. No one came to explain a delay. No one came to check on the situation. Nothing. Communication is the bare minimum in customer service. A simple update or acknowledgment would have gone a long way. For context: our table was ready at 6:36 PM and we didn't leave until 8:14 PM. Sadly, this isn't the first disappointing experience I've had at this location, but it will be the last. For anyone in management who might read this, I'd strongly recommend two books: Uncommon Service: How to Win by Putting Customers at the Core of Your Business & You're Not Listening: What You're Missing and Why It Matters. At this point, I won't be returning--but hopefully this review saves someone else from the same experience. I've gotten better experiences with McDonald's management team; that says a lot right there. read more

One YES vote - One NO vote. My wife ordered the 8 oz. Dallas Filet. Her filet was cooked a perfect medium rare. The steak did not look like a typical filet, but she enjoyed her meal. I ordered the Smokehouse Burger medium rare. I got the Smokehouse Burger well done. I didn't say anything to the server because my wife was enjoying her steak. My bun was also overcooked. We started the night with the Cactus Blossom. The blossom was very good with minimal grease. Our server, Sierra, was excellent. She would be a great person to teach customer service and hospitality. No peanuts tonight! read more

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For some reason the whole place was really Smokey. I've been here many times and this was not normal, and it was quite unpleasant. I ordered the "vegetable sampler" which is 4 sides. I got the side salad (which was fine), a loaded sweet potato (delicious), the Mac and cheese (pretty sure this came from a box), and a bowl of chili (just terrible- good flavor but 99% gristle and it had no beans! I couldn't eat more than a bite or two because I kept having to spit our gristle, which was gross). The rolls and butter are great. The server was attentive and refilled our drinks a lot. Probably wouldn't be my choice to go back. read more

Texas Roadhouse - Steakhouses Near Me - Durham, North Carolina

3.1/5: Good mix of lettuce maturity, a little saturated with a not quite tangy enough dressing, good parm, and a satisfying lack of croutons. Pretty good overall. read more

I've given this Texas Roadhouse multiple chances, and while the food is usually great, the service speed is consistently disappointing. I understand it's a busy restaurant, but no other Texas Roadhouse I've visited struggles with wait times the way this location does. From being seated to getting drinks, placing an order, and receiving food, everything seems to take much longer than it should. The staff is generally friendly, and the food quality is good when it finally arrives, but be prepared to spend a lot more time here than expected. If you have plenty of time to spare, you'll probably enjoy the meal. If you're looking for a quick and efficient dining experience, this location may leave you frustrated. read more

We normally love coming to Texas Roadhouse, the place is so lively and the rolls are one of the best things. I have to say this trip I tried the wings for the first time and they were delicious! But unfortunately one of our people in our party had dry wings and another had overcooked steak, so consistency was a little off this visit. But overall the portions are always plentiful and worth the price and the flavors were good outside of those things. read more

Texas Roadhouse - 1/2 Slab Ribs - Steakhouses Near Me - Durham, North Carolina

Was by myself today. My 1 st steak & shrimp dinner in 6 wks since surgery. People just starting to come in. Good atmosphere. Food was so tasty today. Had a few bites medium Ribeye & 6 pcs. Shrimp. Gotta eat my highest protein 1st. Had an excellent waitress Sierra. Very kind & personable.. Can't wait to eat leftovers next day or so! Happy Thanksgiving!! read more

Texas Roadhouse - Same as previous.. - Steakhouses Near Me - Durham, North Carolina

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Texas Roadhouse is a well-known establishment across the US for affordable steak, and I'd say it's decent for the value. I stopped by on a Friday afternoon, and the restaurant was already about half-full. The wait wasn't too long to get seated, but I did notice that there is an option to join the waitlist through the app if I get around to downloading it. The service was friendly, and the hot bread loaves and butter were served promptly. I ended up ordering a cactus blossom (basically a blooming onion or onion blossom) and the steak and ribs combo. The portion sizes were very generous, as I was already full from the bread and onions. The steak was cooked perfectly, and I really appreciate that the server asked me to cut into the steak to test the doneness. I ended up bringing home the side of mashed potatoes and ribs, which was easily enough for another meal. Overall a great experience, and I will be returning again soon. Pros: Fast, friendly service. Complimentary Bread and butter. Reasonable prices. Pro tip: If you stop by on a weekday afternoon, they also have discounted weekday menu up until 4pm. Ample parking in an open parking lot. read more

Texas Roadhouse - Ribeye* 12oz & Ribs - Steakhouses Near Me - Durham, North Carolina

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Blood draws = replenishing iron at Texas Roadhouse (and eating your body weight in rolls). The place was jam packed at opening today with only two servers on the schedule, an unexpected occurrence on a random Tuesday but they were crushing it. They delivered everything hot fresh and kept our drinks refilled. The teamwork was immaculate and so was our food. You can't beat the early dine specials in this economy! read more

Texas Roadhouse - 6 oz sirloin and Baked Potato - Steakhouses Near Me - Durham, North Carolina

just wanted to say that the bread is like unreal. it's soft, buttery, chewy, and has an amazing bite. You can have it savory or sweet with the cinnamon butter. It's literally heaven sent and the best bread I have had at this kind of establishment. so so so so amazing!! we killed two baskets right off the bat and I could've gotten another but we would have not been able to eat our entrees. the entrees were okay. not as good as the bread for sure. I would try to get something diff as my herb crusted chicken was a bit dry and in the end I didn't even finish. the fries were also not as good as typical fries I eat. and the veggies were not really seasoned well. but don't let this deter u bc the bread !!!!!!!! the bread makes up for the whole experience. bread gets 5 stars. the entrees get 2 stars for me service was good! they are relatively attentive and refill waters when needed the inside is huge and can accomodate lots of parties! also a casual spot read more

Texas Roadhouse - Bread !!!!!!!!! - Steakhouses Near Me - Durham, North Carolina

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Sometimes it's a hit and a miss and tonight was a miss. Server didn't hear or listen to drink order correctly and when brought to their attention we were still charged for the extra drink. Steak was not cooked correctly and was dry. When asked to cut into the steak to ensure it was correct the server could observe it wasn't what was ordered. The offer was made to have it redone, but I wasn't going to waste the food since it was edible. The server seemed to have an attitude. They will be on my list to not have again. read more

This particular establishment was not up to par with the other Texas Roadhouse I've been to. We were seated but the service was kinda slow. The ambiance was a little off for some reason. The food was mid... the blue cheese dressing was so mild I could barely taste the blue cheese at all, the steak was eh, the prime ribs texture was almost like it wasn't fresh and rice was not fresh either. The vegetables on the kebab were pickled my mother says. The fresh vegetables that we asked for overcooked were not overcooked. read more

I haven't been to this restaurant in years. I decided to go for my birthday. There was flies everywhere while we were eating, and there was also a dead fly on our table when we sat down. The waiter didn't really listen. We've had to ask them for items we've asked for already many times. Also the fries had an aftertaste it almost taste like dish water. My mother, who I came with, also had a weird aftertaste with her steak. We didn't really have a great experience, but atmosphere was very welcoming. I wouldn't really recommend it. There's definitely places better. read more

I'm giving two stars only because I had dinner there with my family -- everything else was disappointing. The service was terrible, and the staff was disorganized and indifferent. We waited around 30 minutes for the bread rolls, and only got them after reminding the waiter. The appetizers were brought after we had already finished our main course and were ready to leave -- the check was already on the table. For a place that tries to present itself as a decent restaurant, this is just embarrassing. To make things worse, the restaurant is open until 10 PM, but by 8 PM the staff had already started putting chairs on tables, even though there were still guests eating nearby. That's completely unprofessional and shows a lack of respect for customers. And as a final touch -- there was no soap in either of the two dispensers in the restroom. That really says a lot about the management and their attention to basic cleanliness and customer care. The level of service is absolutely unacceptable. I'm not coming back, and I wouldn't recommend this place to anyone. read more

The atmosphere was fun and lively, the waiter was friendly and attentive. The steak was beyond horrible. I ordered a 12 oz medium rare ribeye. What they served was cooked hard like saddle leather. I asked them to please return it and bring out a medium rare steak, it came back barely cooked. My 12 oz steak had 5 oz of fat and gristle. The flavor was so bad that no amount of steak sauce could mask it. For $30+ I expected much better quality. I mean it didn't need to be Ruth's Chris, but come on! I felt bad for the waiter, who was working hard only to be undermined by really bad beef. I should have paid more attention to the reviews. read more

Great food, great service. I was pleased with the waitress, she was very attentive and cordial. The food was very good

My chicken was quite buns but my friends steaks were good. It was super busy but everyone working there was nice so no complaints on vibes. read more

Texas Roadhouse - BBQ Chicken (Rubber) - Steakhouses Near Me - Durham, North Carolina

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Ordered takeout lunch for my elder mother and aunt today, went to pick it up and asked for a couple of extra rolls and the lady at the window said if she had some extra she would let me get a couple. But they didn't have any extra so I said okay and went on with my order only to find out when we arrived home we didn't get any rolls very disappointed in this location. The rolls is the only reason we went there to start with read more

This was a horrible experience i paced a $8 order to go for coworkers and thru forgot an order i took my receipt they said I should have brought the food back to show proof now mind you once we realized a order was missy everyone has their food so i how could i prove if the one person was missing theirs? It was a side they would not give it to me with the receipt so i had to buy it again because it was what they has ordered which was one item, horrible customer service will never go to this one again, i lost an hour of pay behind this read more

The host needs to know how to use the check-in tablet. I had a party of 7. I checked in and then received a text that the table was ready. We went inside, and she told us she didn't know why we received the text?! read more

Texas Roadhouse in Durham, NC did a fine job of handling the crowd on the Thursday night that we were there. It just two of us and there was 12 people ahead us when we arrived at 6:30 and we were seated in 15 minutes. Our server was experienced and guided us through the menu. Took our drink order and when she returned took our order. We each had prime rib, enjoyed our food and drink and had enjoyable night. read more

5/5 service. Our server Brandon was amazing. It was our first time there and he gave us a portions of some sides. I really liked the green beans. I got the rib and Riley comfo with loaded sweet potato and green beans. My partner got the catfish with fries and green beans. Everything was seasoned really well. The environment was wholesome. We came in and it wasn't too many people there. Their drinks were great and they always have a 5 dollar deal on certain ones. Would go again for sure. read more

Awesome prime rib and steak dinners!! Chili was great too. Everything was perfect. Celebrated hubby's birthday. Server Alonzo was excellent! Passion and great service. Thank you, we will be back!! read more

I was here on December 4th at 3:30 I did take-out.The young man at the take-out window was so kind helpful and professional he made sure I had everything excellent customer service My food was delicious I got a Catfish Dinner with 2 Sides the whole meal was so good I also got the Chili it is also good.I highly recommend this restaurant read my other review on their main site on Google I will definitely be back read more

You would think that one could walk in to any restaurant with a full bar and food and have a few scotches and dinner. Nope, not here. Told hostess I'd just be going to bar. Admonished me to not sit at tables without being seated but I could sit at bar. Thanks, I already knew that. As I'm sitting down at bar, bartender wants to know if I'm eating. Not friendly or inviting at all. I said I'd have a drink and probably want a menu. Ok, what drink? I order a scotch and water. Real rare, huh? We only have Glenfiddich. That's a single malt, I don't drink that nasty stuff. You have no other scotch? No, there is no market for that here? Surly, no apology. I'm an idiot. Had 2 vodkas, left 20%, off to find dinner and watch game. Will follow up with corporate. Similar occurrence at Outback years ago. Didn't end well for bartender or franchisee. read more

The food was superb. Our waitress came by often to check on meal and to see if we required anything else.

Very very busy! I resigned myself to sit at the bar. All I had was a cider and burger. Actually pretty good! read more

Texas Roadhouse - Good burger - Steakhouses Near Me - Durham, North Carolina

Terrible take out window, they don't keep track of online orders sent over an hour & 1/2 before closing. Arrived when it said it'd be ready, I was there till they were practically closed & then they finally decided to check on it & see that the kitchen lost my ticket. read more

Delicious drinks are good , good atmosphere and like to see the employees entertain us.

Great food and service! It's a beautiful place to share a good meal with friends and family!

Went here Monday nite for dinner with my mom, I had just gotten out of the hospital that morning after having 3 blood transfusions and I was SO HUNGRY for some real food ... walking in , there was an employee standing maybe 12 ft from the door and blew a cloud of smoke in my face. I don't smoke and can't stand it. So that kinda pissed me off .. but anywho .. I'm not a Karen .. the 2 hostess were really nice, but as they were seeing us the same Employee that blew the smoke in the face bumped into me as I was walking causing me run into the trough they have on the wall for I'm guessing silverware.. our waitress was really nice. The food was really good, but as we were leaving, one of the cooks was outside, smoking another cloud of smoke feet from the door. Not everyone smokes .. they should do it in the back . read more

Poor attendance by wait staff, food arrived at different times, was forgotten, cold, incorrect food, electriconic pay unit at table failed, and it was during a regular afternoon. Nope! read more

Really mediocre. Our server Taylor was great, she tried to check in as much as she could with how busy it was. The cactus blossom was smaller than I remember. I ordered the country fried chicken with a Caesar salad and loaded sweet potato, and I wish the food was warmer/creamier with more gravy! We did have a pretty big party though (only 5)... so maybe that's why. My husband's country fried steak was aaaaaaaamazing!!! He got mashed potatoes and loaded fries- both of which were "average" he says. read more

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After a long drive, Texas Roadhouse was one of the few restaurants still opened late. We ordered: * Smokehouse burger with fries and no onions * Bone-in Ribeye with a baked potato and buttered corn * two servings of bread because how can you not? Our server was sweet as pie and provided great service. As for the food, my burger was prepared perfectly and was well seasoned however my boyfriend's ribeye was requested medium rare but parts of his steak was blue rare. Overall a pretty average experience from what you expect from a Texas Roadhouse (however I will always be down to visit just for their bread). read more

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This is one of our favorite places! Normally, has awesome food and service !! and does not disappoint! We went last night (4-22) for my cousins' birthday dinner and included a friend that had never been. Called ahead and joined the waitlist and were seated promptly once arrived. The waitress came and took drink orders and asked about appetizers as soon as we barely sat! We ordered drinks and asked her to let us get a look at the appetizers. She came back, sat drinks down and quickly said I will be right back (we didn't get a chance to say anything) several minutes passed before she returned and then she asked if she could take our order and I said, "well we would still like appetizers'' she took appetizer order and then asked if we ready with main orders, we had chosen so we went ahead and ordered, however we ordered our appetizers 1st!! From the beginning she gave off a "hurry vibe" (when we had barely sat down, and she asked for drink and appetizer, and we hadn't even reached over to grab menu) needless to say salads and meals came out and when we asked about appetizers, she stated she had checked and they were coming. Somehow, we knew they weren't!! and at this point everyone had main entrees!! We asked to just cancel the appetizers! She was very unconcerned and we wondered if she ever put them in! She tried to be very pleasant using the term "sug" every time she spoke to one of us! She bought 1 drink refill and at the end I requested she take my check as I had a gift card and I really don't like the kiosk thingy, but she kept standing there insisting that I use it so I did! I am big tipper because I was waitress! But I tipped below 17% last night when I normally tip 25%! As a group we felt she didn't do much of anything!!! She took orders that we got half of, bought drinks, and 1 person, 1 refill!! The food was delicious (except we didn't get to even taste the appetizers) steak cooked to perfection, but the pleasant rushing!!!!and the absence of the appetizers!!!, was not COOL!!! and NOT what we are used when we dine there monthly!!! Very disappointing!! read more

One of my favorite spots to visit throughout the year. If I'm craving catfish, this is my spot. The drinks are strong, the customer service is exceptional and the service is always spectacular. No place like it! Vibes unmatched. read more

Texas Roadhouse - Fried Catfish, Mashed Potatoes - Steakhouses Near Me - Durham, North Carolina

rude hostess! unreasonable and don't know how to talk to people. Had a party of 15 only 13 could come because of a car accident and they refused to seat us since they couldn't come. We even offered to buy 2 extra meals to comp the seating read more

This is one of THE WORST locations I have been to. The bathroom was beyond NASTY. I ordered a double shot of Crown Royal. The amount received was a single shot, but nope they stood behind what was served. BS I'm in Durham, NC, visiting family, and this was NOT a good experience. Don't get me started on too many employees standing around doing nothing, but the restroom/dining romlom floors littered with trash needing immediate attention? read more

Texas Roadhouse - Table kiosk - Steakhouses Near Me - Durham, North Carolina