Ordered a cheese burger and small sirloin. Like other TRs they brought rolls. They we ok but not hot. Cheese burger was quite good. The fries were meh. First set we cold. Second set weren't appreciably better. The steak was good but slightly overcooked. Overall not bad, but dings for cold fries and slightly over cooked steak read more

This is a fun 'once in while' restaurant for us when we're craving steaks and those amazing rolls. Our experience last night was pretty good. Our server was training another server so they were very attentive. My medium well steak was undercooked so it was taken back to the kitchen and I was brought an order of fries to snack on. Because of the long recooking time, the manager visited our table and my part of our dinner was taken off our bill, which was very generous. read more

Texas Roadhouse - Steakhouses Near Me - Gilbert, Arizona

Not only do we always have fantastic service when visiting this location, the food is always perfect. We have been to other valley locations, yet choose to frequent this specific location every time. Tonight, just solidified why we will forever support Texas Roadhouse, I had chills when I walked in and saw their tribute to the 13 fallen soldiers in Afghanistan. Absolutely incredible read more

Texas Roadhouse - Steakhouses Near Me - Gilbert, Arizona

So right now, TEXAS ROADHOUSE is offering this TO-GO Pickup right now, so no one can dine in but you can still place your order online and pick up at schedules time. All the wait staff are out of their elements, I acknowledge this.... But waited over an hour to receive our meal, beyond our scheduled pick up time. When we finally got our order delivered, it was missing an 2 entrees (out of 8, so big meal, I get it) and the bread the bread that we specifically asked about and were assured that comes with every meal anyhow. read more

Fantastic staff that served about 45 of us...(traveling baseball team). Managing all those orders, especially teen boys was a JOB! We adults were pleased with very good meals & drinks. Getting to throw peanuts was a great memory. Would definitely come again!! read more

Texas Roadhouse - Leftover's !! - Steakhouses Near Me - Gilbert, Arizona

Texas roadhouse is great especially the bartender name Scott who always treats us so well and is always so nice!! I will go back just to sit at the bar to be served by Scott! HES THE BEST!!. Such a hard worker too with the most positive attitude! Give him a raise! He deserves it!! read more

We have really enjoyed the service primarily, and the food is delicious. You do get a lot of food for a fair price, cheaper than the upscale steakhouses, but just as good. Even though they take no reservations, they're online or telephone waiting system is excellent. We have been there three times, busy each time, and we've only had a few minute wait one time. We will be going there regularly now. read more

This was my 1st time ever going to Texas Road House. Our waiter was Scott, absolutely superb food, excellent service, amazing environment, and the best experience!!!!!! I will 100% go back and I totally would order the pork chops and steak again!!!! The service by far is the best I have had at any restaurant hands down ever!!! Scott your awesome !!!! Thanks again!! read more

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Waited for over 15 minutes late. Got it home to find rolled burnt and med steak charred. A steak place should get steak right and not take longer to ruin it. Don't bother with this location. read more

The food here was absolutely phenomenal! We love our Devon who was by fair one the best person we've met in our life. Our server Eddie was by far too amazing and friendly we love the staff here so so very much. The service was top notch, the were very on top of it and were trying their very best to get us seated us as fast as possible. The ambiance was just amazing I love how amazing they were with it. Please come here and try it out I promise you wont regret it at all!!! read more

We probably will not be ordering take-out from the Roadhouse again. We ordered Prime Rib and a 23oz. Rib Eye. The Prime Rib was an end piece and very burned. There was edible meat on one side but other side was not acceptable. The Rib Eye was over cooked and tough. We ordered it medium rare and there was no hint of pink anywhere! It was tough and hard to chew. The sides were great but neither steak was eaten read more

Don't get me wrong, I love this Texas Roadhouse location! Our meals are consistently good. Only once has a meal been less than the expected excellent quality. I reluctantly gave only 3 stars today because this was our first dine in experience there since Covid. I was stunned to see only one server or employee wearing a mask! The reason I find this so surprising is because Roadhouse founder and CEO committed suicide on March 22 of 2021 because of symptoms of tinnitus due to the effects of "long hauler" Covid 19! I couldn't believe it! I would have thought the chain would be more aware of the potential danger of this disease! I will probably go back at some point because as I have stated earlier, I do really like the food, but my personal level of comfort in such a crowded place, is lacking. read more

They asked my pregnant wife to move while we were waiting for a table so people that were just about to be seated can sit where we were.

Bathrooms are a disaster, trash can near POS station over flowing. Bread man was behind schedule, forgot side order of vegetables. Had to ask for refills on drinks. Love this franchise, this location needs some work read more

I was not thrilled to be going here because I've been to the one in my home town a couple of times and I've never been a fan. But I was out voted. We went the day after Christmas and they were busy. We were greeted by a very friendly gal who gave us an estimate on our wait and a buzzer. We grabbed a drink at the bar and relaxed. When they took us to our table they had bread in hand. They were so friendly and welcoming. I'm not a huge steak fan so I just ordered the chicken strips and fries and the chicken was so juicy and delicious some of the best I've ever had. The entire staff was incredible. So upbeat, courteous, and friendly, I had to let the manager on duty know how amazing they were and how they changed my mind about Texas Roadhouse. 19/4 read more

Food was wonderful as always. Classic Texas Roadhouse never disappoints. Our server Leona made our experience top tier. Very attentive and quick service. She kept the bread coming which was my favorite part! Would definitely recommend. read more

Rude greeting staff Thunderstorms outside and was told I east "in the way" standing in the On Deck area waiting for a table. Where else am I supposed to stand? You took away your indoor waiting area away. Such rude idiots, following protocol and rules.. Guess I'm supposed to stand outside in the thunderstorm. read more

By far worst customer service. Was not able to be sat down at a table until 2 other people in our party arrived. They were parking their car. While we waited the hostess set other parties without their entire group. The butter for the rolls even had hair in it. So gross read more

My husband and I visited yesterday when we had the most amazing server. Of course I can't remember her name but she found me the most amazing drink because I don't really drink and she was so helpful read more

Pennsylvania, Texas and Arizona, We've never gotten a bad meal from Texas Roadhouse. We love this place!

Awesome food! Horrible service! I'm from Texas, so it goes without saying I've been a huge roadhouse fan for years!!! Love "Willie's" corner. This location is NOT prepared OR capable of conducting take out service. My $90 dollar order was over half an hour past the online scheduled pick up time and each meal was NOT prepared as ordered. This location is damaging the entire image of the Texas Roadhouse. We're far enough along in this pandemic to not be this lost or prepared. Not enough people working, no care at all for preparing quality food or being on time. Seriously, managers need more training and employees need to actually care about the customers. I'm pretty sure there's a Longhorn Steakhouse or Salt Grass around here to take my business to in the future. Sad and embarrassing day for the Texas Roadhouse. read more

Went there 7/28/24 at 5:22 pm. Super over-crowed. About 20 people waiting outside and about 25 inside just standing there waiting to be called. Very limited seating in the lobby or outside. Was on a 30 minute wait for a table and they never texted us that our table was ready. I had to keep going inside to remind them we were still waiting. They told me that they can't seat partial groups but I told them my medically fragile 65 year old husband has been standing outside against a wall for 40 minutes and could the 3 of us who were there be seated? They refused. The rest of the our party arrived at 6:10 pm and then they stated they could not seat us because no table was ready. The people eating at the table had not left as planned or paid yet. So we personally waited for a table for 50 minutes. (Outside.) One booth seats 1 to 6 people so I do not get why they could not seat us 3 in the booth when we arrived? I guess this place of business really wants one of there "customers" to drop dead outside because of heat exhaustion? When I again asked about this wait policy, three staff members screamed at me at the same time "We have a sign saying this!!!!" They were actually standing in front of the sign which explained no seating until all the party was there. And with 25 people in the small lobby waiting area, there was no way the sign was visible. Our waiter was great but the food for our party of six came out at different times or half way through the meal. About 30 minutes into the meal, all the staff left their wait positions to perform a 5 minute dance routine in the aisle to "Foot Loose." The place was already at 100% seating and they need to dance in the aisle? Crazy. Because of all the customers there, I consider this place to be a fire-hazard because of packing so many people in the building with clogged exits. God help the customers get out if there was a fire. Not going there again. Sandy in Queen Creek, Arizona. read more

Visited here for the first time. We didn't know what to expect and I have to say we were very pleasantly surprised!! We were seated within 10 minutes which was a bonus. I ordered the 6 oz. filet and shrimp. It came with two sides so I chose baked sweet potato and applesauce. Besides the applesauce just being the stuff out of a jar and not homemade, everything else was great. Steak was cooked perfectly. Had great flavor. Very tender. Other 3 people in our group had great food also. We all gave it a thumbs up and agreed we would definitely come back again. read more

Food is always bomb when we come here . Love the butter and bread . Always have amazing service and always a fast and fun visit especially for when we come for family birthday dinners . read more

We have tried different TR around US and we very much felt welcome here at the Gilbert Rd branch TR, from the friendly hostesses to our attentive food server Scott and to top it all they serve an awesome Fort Worth Rib Eye, a little on the medium rare side just how we like it and so juicy and tasty on the inside. Our steak were accompanied by their house salad with our choice of dressing and baked potato, and loads of their freshly baked, hot from the oven bread along with their cinnamon butter on the side, such a good finally on a busy work week and giving us to an awesome weekend start. read more

Waited over an hour to get served. After hour and 15 minutes. I requested to leave. Manager was apologetic but I was full fro the bread basket I devoured. Not a pleasant experience. read more

Service is spotty at best, my wife's steak was undercooked and it took forever to get it back from the kitchen. Our waitress did keep our drinks full, and it's Texas Roadhouse, so the food is what you would expect. read more

Don't usually try big chains but stopped in last week and the ribs were good and rolls were even better then I remembered. I think my server could have been more attentive but I think she seemed overwhelmed by her tables , not sure. But the food was great and I liked the vibe of the place. Peanuts were a plus and I think I want to try a steak next time. read more

Outside patio was very dirty before being seated. Waited over an hour just for them to seat us when the tables, floor and chairs were not even wiped down or cleaned properly. No initiative taken upon the workers or even the on shift manager to make the change even before other parties were waiting to be seated outside. FYI: this was on Mothers Day Too. read more

Food is phenomenal and FAST every time, drinks are strong, the hospitality is great, nothin bad to say about this location!

This is a place that still puts service as a priority even with the bug restricting how business is conducted. The food is always fresh, steaks are precisely the requested temperature, and refills for your beverages come regularly. This has become a go-to for inside and to go dining. read more

First, I will start by saying that our waitress, Lily, was lovely and was the only redeeming quality about this restaurant. The rest was awful. When we were brought to our table the check from the previous diners was still on the table and there was food all over our chairs. I asked if the table was cleaned before we got there. The hostess said, "yes they bussed the table." But it was clear it was not cleaned well if at all. I asked for them to clean it again and no one ever came to do it. We ended up using hand sanitizer and our napkins to clean the table ourselves. We were seated outside even though we asked to be seated inside. It was hot and the sun was down far enough that anyone sitting on the one side of the table had the sun directly into their eyes. There was no shade. I asked if they could turn on the fans, and they said they would. One fan turned twice and then stopped, the other would not turn on. No one said any apology or offered to move us inside even when I said it was uncomfortable. The food was fine. Lily was sweet. While eating we saw three other tables bussed and noticed that they don't clean the tables. They wipe them with a dry rag that the busser had in his belt loop, and they only swipe the table once one direction and then the other. They definitely did not touch the entire surface of the table. Chairs were never touched. The bussers flipped the rag back and forth in a playful way making little bits of food fly off towards us. Just before we were leaving, the bussers were moving tables and chairs together for a larger party and they kept dragging the chairs very loudly. It was irritating and we couldn't hear each other talking. I would understand if this lasted a minute or two but it was ten minutes of noise and they weren't even done when we left. One of the employees was actually lifting the chairs and placing them nicely, and I appreciated that. It looked like he even said something to the others and they didn't care. They were joking around about it back and forth. All in all, not a fun dining experience. We felt like the customer service was lacking quite a bit (except for Lily) and the employees were rude and disrespectful of their patrons. Probably won't come back. We hope Lily finds a better place to work that better suits her. read more

The service here was just so delightful, we came in an hour before closing and felt bad doing so but the staff made it completely comfortable and my husband and I felt at ease eating late at night. I wasn't able to grab the nice lady at the front who seated us she made a personable impression when seating us. She was so kinda and felt like she was inviting us. Scott our waiter there shown excellent service all while maintaining the bar area, talk about multi-tasker. Our food was cooked deliciously and beautiful temperatures. I will come more often with staff like this, but at better time so they can get home sooner. :) thank you so much for your service miss and Scott. read more

We started eating before we were at our table. We helped ourselves to the roasted peanuts that seem to be everywhere in this restaurant. The peanuts are roasted just right and have just enough saltiness. When we were seated we were brought some hot rolls fresh out of the oven. They were so hot and fresh that we could barely pick them up. They were served with room temperature butter - perfect for spreading - that had been mixed with a touch of cinnamon-sugar and I enjoyed 2 of these rolls. I next got a salad as one of my side dish choices. I chose a Caesar salad. They put out a rather nice Caesar salad. I found the dressing to be flavorful but not overwhelming with fishiness as some Caesar dressing can be. I ordered a Blue Moon ale which they have on tap. It is a nice, full bodied lager which I found quite satisfying. The main course arrived and I enjoyed my second side item, baked beans. They were somewhat heavy on BBQ sauce but made with hearty beans and plenty of chunks of flavorful pork. Oh, they also brought out a slab of ribs, about 16 bones. I ate one. It was tender and delicious. I'll eat the rest of the ribs tomorrow. read more

We decided to order take out. The two young ladies at the pick up window last night (3/5/22) were so friendly & hospitable. Hands down, One of the best steaks we have since moving to Arizona. "Roadkill" lol don't knock the name, absolutely the most tender piece of meat!!! read more

My family of 3 went for dinner last night after 8 pm. We didn't have much expectations but were pleasantly surprised by the wonderful service and food at this late hour. First, our server was very friendly and caring. She came by to check on us multiple times and we were never lacking in refills on our drinks. Our bucket of peanuts on the table was filled over the top when we sat down and we were served their complimentary dinner rolls immediately. Their complimentary dinner rolls came hot and they were big and tasty. We ordered a full rack of ribs with green beans and baked potato, pulled pork with green beans and mashed potato, and a 10 oz NY strip steak with green beans and baked potato. Our meat were all cooked perfectly tender, especially my 10 oz steak, and they were also well seasoned and not overly salty. To our surprise, all of our side green beans were not mushy and still green with crispy bacon bits. Most green beans we get elsewhere are overcooked, mushy and yellowish green in color but this was not. About the only negative thing is the overly loud music. Toning it down a little would have made it perfect. But all in all, we had a wonderful dinner! Thank you. read more

Ordered a medium ribeye steak. Came out well done. Sent it back and waited 25 minutes fir another well done steak. I don't recommend this place at all! read more

I was really impressed with how they were running the seating during this pandemic. Very smart. People leaving was another thing and some stood next to our table on there way out and that was kinda annoying. But we ordered the American cheeseburger and I was extremely delicious. It was more than I expected. Really enjoyed our dinner and server read more

They do not handle large parties well. We came to celebrate birthdays on a Sunday. We called ahead and were told to be there at 5:15. We didn't get seated till almost 45 minutes after that. They gave us 1 basket of rolls for 15 people and we had to go get more ourselves. Had to practically beg for a high chair. Took over an hour to get our orders taken and brought out to us. Literally every steak on the table was over cooked. The kids burgers were over cooked and hard. Definitely not impressed. This place used to be good, won't be going back again. read more

Came here on a Sunday. We were sat right away by a pleasant hostess. Our waitress came by promptly, and our drinks were ordered. The food came out at the right time. Not too long or too short. I like to compare places based on their filet mignon. This one I ordered medium well. I allowed them to fan it out so it would be cooked properly. They cooked it perfectly and it was great. Fries tasted good as well. Corn was ok. Other person liked their shrimp and no complaints about the food. We all actually loved our food! The bread rolls were great as usual. As for the margarita at our table, person stated it was the best one in a long time. Overall, we had no complaints & had an excellent time. The one issue if I had to pick one out was that there are no paper towels in the bathroom, only blow dryers. read more

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