First steak came out medium well I ordered it medium rare. The bartender immediately took it back. The manager brought me out another steak in 3 to 4 minutes but it wasn't a ribeye. It was a sirloin. I showed the bartender he agreed with me and they made me another ribeye and he told me that he was sorry and don't worry about it that they would take care of the Bill. they finally brought me another steak this time it was rare but I didn't say anything. When I asked for my bill, the manager came out of the back and handed it to the bartender and it was full price. Then I asked the bartender if this was right, he said no he contacted a manager and they came up to me with a wrinkled up Bill and handed to the bartender. This bill did not have my steak on it. read more

2 times now we are told it is a 10 minute wait. Get our text that we are up "on deck" for the next table and there we stand as they seat person after person. We finally ask where we are on the list - oh you just have 2 people in front of you. We have already waited 25 minutes. Walked out. Will never go back! read more

Truly disappointed! Stopped in to celebrate my daughters birthday and graduation. The service was terrible and so was the food. However, I don't complain in restaurants so we all endured it. Fried pickles were ordered for the table. My mom and I ordered catfish, loaded mashed potatoes and salad. My husband ordered catfish, corn and salad. My dad ordered a side of mashed potatoes. My daughter ordered sirloin, fries and a caesar salad. My sister ordered catfish, side of ribs, salad and a sweet potato. The only thing that was good was the fried pickles, catfish, steak and bread. However, the catfish was severely small!! The ribs were burnt. Our loaded mashed potatoes came out plain. We were then given COLD butter, cheese and bacon. There was never an ask to take them back and correct them. Just given cold sides to put in cold mashed potatoes. My mom was over it and asked for fries. The fries the waitress brought were old and burnt. Again, my mom was over it and didn't eat them. And we were still charged for loaded mashed potatoes. A good faith gesture would've been to take them off since they were wrong. My daughters fries that came with her meal was just a handful and burnt. She didn't eat them either. The salad had a bunch of water in it where we drained it on a napkin. The waitress barely checked on the table outside of bringing an overwhelming amount of water refills. Not to mention, she brought my dads mashed potatoes out way before everyone else's meal so he was done and just sitting there while we all ate. $150 later for a meal and experience that wasn't worth it! This experience was terrible and I'll never, ever, go back to this location. So embarrassing when you have a group of people you've invited out to dine and the food and service is terrible. read more

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This place is so gross. The food messed everybody that I was with stomach up. The chicken was poor quality. I'm not a fan of this place at all. The bread and butter is good. I like that they have the peanuts and bucket. The server was nice. I like you get side options with your dish. But all in all I do not care for Texas Roadhouse. read more

Steak at medium well was charred more than necessary, Green beans were in a small bowl with this oily brine and the green beans were not fresh they came out of a can and warmed up in this salty beef broth as well as the smashed potatoes, no thought put into cooking and smashing potatoes, just salt plenty of it cheese and cream thrown on top , food was not thoughtfully prepared and the plate is small with sides on smaller bowls , plate should be bigger and not so crowded with food and the mushrooms and onions topping the steaks were overcooked, in general a very charred salty and over seasoned meal , the place is dark and waiters service was average , we just went because had a gift card and paid the difference but won't go again , this is how steakhouses go down and loose guests . read more

The service as always was excellent. I had a Ribeye; it was maybe the worse steak I've ever had. Half of it was good, but the other half was mostly fat. The loaded baked potato and veggies were great. My wife had a good meal. read more

We came on Veterans Day, it was busy but we got in fast and were served quickly too. Our server was super sweet, attentive and efficient. To top things off, I ran into a good friend and as I'm walking out of the building I see this.. her mom had an issue with her tire on the way to dinner and the staff sent a bunch of guys outside to change her tire for her. Talk about going way above and beyond. Especially on a busy holiday! It's amazing to find this level of care and service. We'll for sure be back! read more

Texas Roadhouse - Steakhouses Near Me - Gilbert, Arizona

I placed an online order Dec 31st at 610 pm. Pick up time 645. OK so I get there a little early, so I check in, I get a text saying wait in your car we will txt you when your order is ready. So I sit there and wait finally 705 rolls around and I get out of the car to check my order. The gentleman says "we are very busy so we are not sending txt to say your order is ready". OK. So he says here is your order, 1 steak, 2 orders of shrimp, 2 salad, 2 mashed potato. So I say I am supposed to have 2 steaks, so he went and found a steak somewhere. So it's now 710, but I have my food all is well. So I get home, the food is ice cold and guess what, no mashed potatoes. I understand that you are busy, but I spent $70 on pretty much nothing, I had to heat up my food so now the steaks are over cooked. Very dissatisfied. read more

For years, we were big fans of Texas Roadhouse. No more! The last 3 times we have ordered their food, the steak has been tough and/or grisly. We thought if we paid for a better cut of meat that would solve the problem, so 2 days ago (12/17/25) it was my husbands birthday and he wanted to order the New York Strip, we did. We had high hopes but no, it was tough and grisly. I called to complain and they sent me a coupon for a side! We won't be going back. read more

I ordered a Prime Rib dinner, when my dinner arrived, I took one look at my meal. 40% of the cut was purely fat, The rest of the cut had strings of fat, making it difficult to cut out. s o Not what you would expect, for the price. My previous visits over the years have never been like this, they should have been embarrassed to serve this meal. The other meal ordered were just average. read more

Nice Roadhouse! Our server, Cadence, was excellent. Super kind and accommodating. I really couldn't say enough good things about her. The restaurant was clean and tidy- no more peanuts on the floor! My steak, the fort worth ribeye was cooked to perfection. My husband really enjoyed his burger. I got double salad for my side- they gave me two bowls of salad. Little awkward but nothing world ending. Salad was crisp, fresh and had lots of toppings. Definitely an A+ The rolls were amazing as always. Can't go wrong there. We did have some weird $1.99 charge for the kisok thing they put on your table. We didn't use it, so not sure why that popped up. When we brought it to our servers attention, she was quick to find a solution which involved a manager coming over. It took kind of a lot of explaining and the charge was never really explained, but they did take it off- though it did take about 15 mins to get handled. read more

Texas Roadhouse - Fort Worth Ribeye, salad, burger and heavenly rolls - Steakhouses Near Me - Gilbert, Arizona

We returned to give the Roadhouse a new chance after a disappointing experience a few years ago. Was no better Then dinner rolls have shrunk to a fraction of their original size. And seemed a little dense like they didn't rise as planned. Two in our party had the fried catfish and reported that the plate was really good. Fried well and not greasy. I had the chicken fried steak and although edible was tough and the gravy pasty. Another had the pork chop which arrived stone cold. Service was good with very polite staff The place was crowded with a waitlist We won't be returning read more

Great service and the food was great, food is priced for the 2 of us is very reasonable.

The waiter was rude i got burnt food my fries were crispy and my bacon was like a rock

5/30/22. I haven't dined here in years but after watching a movie at Harkin's across the street, it was convenient. With lowered expectations, I hesitantly ordered the grilled chicken salad with blue cheese dressing but was pleasantly surprised! The chicken was fresh and presented in thick slices. Not "spongy like" chicken I've had at other restaurants of the same category. The lettuce looked like it was just out of bag bulk salad. Not even any fresh greens mixed in but the fresh jack cheese, bacon and sliced boiled egg improved this entree greatly. Our server, Amanda was outstanding though. She was attentive, friendly, humorous and had a good attitude. I relayed this to the manager who had stopped at our table to ask how our experience was. I have not found genuine service often lately but did last Sunday. read more

Texas Roadhouse - Grilled chicken salad - Steakhouses Near Me - Gilbert, Arizona

Went here tonight for dinner and what a mistake! We used to go to Texas Roadhouse all the time and it used to be great. We haven't been in about 5 years now and I will never go back again. To start off we got the pick 3 appetizer. The fried pickles and buffalo bites were good but the potato skins were terrible. How can you mess up potato skins? They were greasy and looked like a hot mess. Wish I would have taken a picture. So my son orders the filet and ribs and his was great and cooked perfect. My wife and I each got the prime rib 16oz. Perfectly cooked however very hard to cut through. Thought I had a bad knife?? Nope, finally cut through and eat a piece and totally chewy. Worst prime rib I have had in a long time. My wife's same thing. I got a loaded backed potato which was also terrible. Now I know why the skins were bad. Quality has definitely gone downhill at this chain. The only redeeming part of the experience was our waitress Katie. She was great! Won't be back though. read more

**Terrible service by Amber at the bar** First issue, Amber at the bar takes food order from customers that arrived after us. Next, I order a side salad but apparently she forgot to enter the order. Lastly, I ordered condiments with my order and that also wasn't brought out. I have been coming to this location for 6 years now, this has totally changed my experience and willingness to return. read more

Early dine menu is on Monday - Thursday from 3:00 - 5:30pm. I had the pleasure to have the server Sue she was very sweet lady, very attentive made sure to constantly stock the table with bread and butter, made sure I was okay. I come to this location pretty often and I have to say I've gotten the best serve during their early dine in time. For food I got the sirloin steak, mac n cheese, and loaded mash potatoes. The food came out hot and was delicious. In total I spent $20.50, it was worth it for the price and satisfaction. I was full the rest of the day, and had left overs. The experience at Texas Roadhouse this time around was a 5/5! The environment was clean and they even had peanuts, I thought this was something they stopped doing but was pleased to see they had it. read more

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Place is always consistent, you always know what you're going for and getting. Service is good as well.

Sometimes after sports we like grabbing a meal at Texas Roadhouse. My kids order their usual stuff, Mac and cheese or Chicken tenders which they like. I personally customize my meals to keep it low carb and it is the best. I love the sirloin tips very much. I order My with only the beef, onion and mushroom, little sour cream on the side. It is great. We love the bread they serve (hello carbs) no regrets it is so good with that butter. I like the country music and casual vibe. Everyone is always nice (hostess, servers). So far so good! read more

Texas Roadhouse - Sirloin beef tips without the gravy and without the mashed potato. This is my favorite meal at Texas Roadhouse! Keto friendly too. - Steakhouses Near Me - Gilbert, Arizona

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The food is delicious. The rolls are to die for. Unfortunately, it seems the waitresses actually want to kill you for asking for more rolls. Texas Roadhouse is supposed to have unlimited rolls. I do not go there often, as I am not a rich person. So when I do go there, I definitely eat rolls, as I love their rolls. We are a table of three. We normally get 5 baskets of bread when we go. There is usually 4 rolls in each basket. First time our waitress said to us "there is a 12 roll limit, and this table already had 16! If you want more, you will be charged for it!" Shocked as this has never happened before, everyone says the rolls are unlimited, they have been unlimited in the past, I declined. I expressed my disappointment to the manager, who gave me some rolls to go. She seemed a bit confused. The waitress brought the rolls out in the box, rudely handed it to us and said "The manager managed to get you more rolls, but it's corporate policy!" The actual owner of the restaurant messaged me informed me it is not corporate policy, and that rolls are unlimited. This didn't exactly help me much. Month later I decided to give Texas Roadhouse another chance. Things seemed to be going good, but then, IT HAPPENED!!!! I did a serious crime. I didn't steal. I didn't break anything. I didn't call anyone names. I.......I.......I asked for more rolls! The response from the waitress was crazy! The look of anger upon her face was so strong, you would think I had robbed her house. She shook her head, and then walked off. I couldn't believe it. She then returned with the bread, and threw the basket on the table. I mean, if serving bread is such a disservice to the waitresses there, and they find it so difficult to do, perhaps Texas Roadhouse should just not have the bread anymore. The restaurant itself looks pretty nice and is clean. It just needs to retrain its' wait staff. read more

I rarely leave a review for major chains but decided this was terrific so...voila'! I try to eat locally owned restaurants the majority of the time. Quick decision on Thursday night to get a casual meal and catch the first half of the game. Go Suns! We waited 20 minutes and were seated in the bar area. A basket of warm bread goodness served with just the right amount cinnamon butter accompanied us and we were doin greater by Chazz, also working a pretty bar area ramping up for the game. He never missed a beat. Great food, fried pickles offered with the beverage order so I did. If they don't, I won't order an appetizer. Great start. Food was delicious. He ordered a steak with side salad and baked potato. I had the pulled pork Sammie. Yum. No booze tonight but I'm sure this guy could rock some cocktails too. Please ask for his area in the bar. Better finish. Perfection on many points. Thanks! read more

Texas Roadhouse - Fried pickles - Steakhouses Near Me - Gilbert, Arizona

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Food is ok for a large chain steak house, but that's to be expected. The thing this review will focus on is pickup orders and the way they make you pick the food up. It's over 100 degrees outside and they make you stand outside to pickup your food at these windows that say "closed" when they're shut. I went inside to pickup my order and they flat out refused to allow me to pick it up. If they were busy I'd understand, but there was no one in the waiting area. In the time it took them to continue to refuse to serve me my pickup order, it would have been quicker to have just given me my food. It was already paid for. They simply just needed to go over the order with my to ensure it's all there, then hand me the bag. Not the worst thing in the world, but none the less there needs to be a better pickup method than making customers that spent almost $200 bucks wait in the sweltering sun for the food. read more

Came here for my lil bros Bachelor Party! She served us and the service could not be better, she was super kind and fun! She came by us every couple of minutes to make sure we never ran low on water or bread. We love Sue! read more

Texas Roadhouse - Happy at our table - Steakhouses Near Me - Gilbert, Arizona

The food was very salty and not that appealing. As we were leaving a group of their staff was huddled together- laughing and not doing anything. We won't be back ! Manager is a jerk. read more

We were told that the wait time would be an hr to an hour & 15 mins but yet are still waiting outside in the cold over an hour and a half later. Will never come back to this establishment. read more

The bad reviews about the service are on point. This is one of the stingiest Texas Roadhouse we have been to. Everyone loves Texas Roadhouse rolls... they have it on their app that you can only have a normal amount to go and when we called they said we can ask for more at the window and they'll give us more. The 2 times we asked, the girl that's there always has an attitude like if the rolls are being taken out of her paycheck. Why tell us we can order extra at the window if you're going to be rude?? Getting more butter for the extra rolls after they put a little bit in their little containers is like I asked her to churn it herself... the faces she makes just makes me wonder if she hates it there that much and if this restaurant is the only one that will take her because her customer service is so bad. I recommend going to the Tempe location, even though the wait can be a little long when you order to go, their service is always awesome and they let you order extra rolls to go without having to ask when you pick up. A little bit of a drive but a waaaay better experience overall. read more

My family and I regularly go to Texas Roadhouse. Recently my father passed so my husband and I thought we'd to for a couple drinks then get food for takeout. We chose two spots that were open at the bar when we arrived. The female bartender kept pushing food, we expressed that we wanted to have a couple drinks and we would order in a bit. After being there for a short while my husband mentioned that we kept getting glared at. I thought he was crazy until the bartender, came up to us and said " we usually don't have people that sit here who don't eat, you need to move down to allow others to sit. ". My husband looked at her and said oh sorry no one had asked us or mention that they wanted any seats around us. (those seats were wide open. ) Then she told us I'm asking you nicely to move or go At that point, we got very frustrated and offended how she asked us to move. We are perfectly happy to share space with others as we did as we ordered our first drink. Her behavior was horrible, and her manager stood back, just glaring at us. It appeared that some other guests wanted our seats for the rest of their group. Treated horribly, never got the opportunity to order dinner. So we left. Apparently there are rules for sitting at their bar, which were not posted. You cannot sit and have a couple drinks. You need to order food and leave basically a turn and burn. We'll never go back to this place ! read more

BETTER THAN LONGHORN STEAK HOUSE! I'm not sure how that happens when you are to be a hi-end steakhouse! Texas Roadhouse whips you! Cactus Blossom- Seasoned flower on the onion tasted different with Cajun sauce and of course with a light base of oil at the bottom of the bowl. Bone-in Ribeye with loaded baked potato- Ribeye cooked med. rare with a little sea salt. I asked if I could chose my steak since they are on view. They said yes. I haven't done that before with as many times as I have been there, so I was super excited. I chose the third from the bottom bone in Ribeye cooked to the perfection. Loaded baked potato with bacon bits, butter, sour cream and cheese. Steak medallions- take a Sirloin cut it in 3 pieces to make medallions, but little less than the regular sirloin? Cooked perfect and my wife is picky and loaded mashed potatoes. Kids Steak and fries- Cooked chopped sirloin in a dirty bowl and steak fries. read more

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Haven't been here in years. Figured we'd try it out, first they sit us in secluded part of the restaurant and it was freezing. We had to ask them to turn it down. They should be aware of the restaurant temperature. Then my filet was way overcooked. I asked me medium rare and it was medium well. And my green beans were cold. My son liked the ribs and my wife liked the chicken sandwich. But disappointed overall. Needless to say we won't be coming back here again. read more

Good evening, I husband and I had an early dinner (Late lunch) at your restaurant. I was in the mood for a margarita and steak. Absolutely what I wanted. We sat in a bar booth and had the most delightful bartender who served us. His name was Scott, he absolutely made our meal wonderful. He gave us the biggest smile and great service. Thank you Scott. Jan & Barry read more

Texas Roadhouse - Jan (me) enjoying my margarita!!! - Steakhouses Near Me - Gilbert, Arizona

We stopped in last night for our grandsons ninth birthday celebration. Our server Rachel was amazing. Food was wonderful. The manager Chris came by to check on us which was very nice. Also, all the staff were very welcoming! This is our favorite location. We will continue to visit often. Thank you, Texas roadhouse. read more

I will never return to this location. The staff is extremely unfriendly, and definitely not concerned with customer service. I went in December, and they had to prepare my steak 3 times, and still could not get the temperature correct. Our server stopped serving us after the second time it was delivered incorrectly. The manager on duty tried to make it right by giving me a voucher for a future visit for dinner for two with a $30 limit each. I appreciated the sentiment, but was hesitant to return. Skip forward to today. I went back with my voucher and my friend and I each ordered a meal. My steak was overcooked again, and his was way undercooked. Disappointing, but seems to be standard with this location. I gave the server my voucher as soon as we sat down and she said she would take care of it. Well, the bill arrived and they only have me $30 in credit. I asked about it and was told the voucher is only for $30. I requested to see the voucher, as that is not how it was explained, or written, and conveniently, it has been thrown away. The manager tonight was rude and said he would not do anything about it. I am very disappointed in the level of service and product offered here, and again will never return to this store. read more

Massive disappointment today at Texas Roadhouse. The togo i had gotten has scraps of other food in the box. I had the 12 oz ribeye with seasoned rice & house salad(had an egg shell in it...) My kiddo has the jr steak with broccoli. Can you see the photo? Why is there scraps of mac & cheese & rice in my kids box? And why is there a small full of mac and cheese in my lunch? Who ever is packing this is CARELESS about how the food looks. By looking at this, can you honestly tell me their following food handling guidelines? read more

Texas Roadhouse - Kids steak & broccoli - Steakhouses Near Me - Gilbert, Arizona

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Super busy place, but their service is excellent. They got us in when they said they would. Our server was efficient and quick. Love their complimentary warm bread basket. read more

Great local support for Basha Girls Softball and excellent food. Hot buns for everyone! Eat here tonight!

I love the food but the service is not what you pay for. On this most recent visit, the staff messed up the seating and sent us back to the front to wait. When they seated us, the area they put us in was trashed with rags and silverware and bits of food all over the floor. The waiter wasn't very helpful, he didn't know the full menu, and didn't check in very much. The visit before this, there were long strands of hair inside the biscuits that were served to my family's table. All of us had hair in our biscuits, it was disgusting. I love TX Roadhouse, but I won't be coming back to this location. read more

Texas Roadhouse - The trash that was under our table when we were seated. We pushed it to the side. - Steakhouses Near Me - Gilbert, Arizona

This location was 100 x's better than the previous one we dined in at. I was seriously considering going somewhere else but my wife likes the bread. Well I'm glad we decided to go. Our server was really great and friendly. She had a nice sense of humor. She quickly got our drinks. Took our order and kept refilling the bread hahaha wife was happy. We got an appetizer. My wife ordered the full rack of ribs and I got the porterhouse steak. The food came out in a timely manner. It's was the right temperature and cooked as ordered. She checked up on us again and yes more bread.. Overall Texas Roadhouse redeemed themselves because I do enjoy the food. read more

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2nd time I've been to this location and the service just sucks We arrived and our host took us to a table I asked her if we could possibly have a booth and she completely acted put out and acted as if it was a big deal....she got on her little microphone and asked if there was a booth available and she took us to it I sad thank you and she just looked at me and walked away....maybe she's having a bad day or doesn't want to work here.. Then we sat down and waited about 15 minutes while waiting another couple sat by us and started talking with the patrons apparently they knew eachother and she began taking their drink order I attempted to get her attention but she was too busy yapping it up about the good Ole days as I was getting ready to get up to leave our waiter showed up and then he began talking to the waitress and the patrons while we were waiting for our drinks we finally got our drinks a few moments later.....definitely not the greatest service at this location I usually go to the tempe or Mesa location much better service there read more

I know there is a lot of room from rare all the way to well done for a steak. But for once I had pork chops and that siht was rare haha. This place is a joke. Told them just to charge me for one since the second one was edible. And the first was not. After I finished my food and almost finished with my beer. The manager brings out the 1st one like 20 mins later. And the same piece that I gave them the first time haha. I still paid for 2. read more