We were told that the wait time would be an hr to an hour & 15 mins but yet are still waiting outside in the cold over an hour and a half later. Will never come back to this establishment. read more

My family and I regularly go to Texas Roadhouse. Recently my father passed so my husband and I thought we'd to for a couple drinks then get food for takeout. We chose two spots that were open at the bar when we arrived. The female bartender kept pushing food, we expressed that we wanted to have a couple drinks and we would order in a bit. After being there for a short while my husband mentioned that we kept getting glared at. I thought he was crazy until the bartender, came up to us and said " we usually don't have people that sit here who don't eat, you need to move down to allow others to sit. ". My husband looked at her and said oh sorry no one had asked us or mention that they wanted any seats around us. (those seats were wide open. ) Then she told us I'm asking you nicely to move or go At that point, we got very frustrated and offended how she asked us to move. We are perfectly happy to share space with others as we did as we ordered our first drink. Her behavior was horrible, and her manager stood back, just glaring at us. It appeared that some other guests wanted our seats for the rest of their group. Treated horribly, never got the opportunity to order dinner. So we left. Apparently there are rules for sitting at their bar, which were not posted. You cannot sit and have a couple drinks. You need to order food and leave basically a turn and burn. We'll never go back to this place ! read more

I will never return to this location. The staff is extremely unfriendly, and definitely not concerned with customer service. I went in December, and they had to prepare my steak 3 times, and still could not get the temperature correct. Our server stopped serving us after the second time it was delivered incorrectly. The manager on duty tried to make it right by giving me a voucher for a future visit for dinner for two with a $30 limit each. I appreciated the sentiment, but was hesitant to return. Skip forward to today. I went back with my voucher and my friend and I each ordered a meal. My steak was overcooked again, and his was way undercooked. Disappointing, but seems to be standard with this location. I gave the server my voucher as soon as we sat down and she said she would take care of it. Well, the bill arrived and they only have me $30 in credit. I asked about it and was told the voucher is only for $30. I requested to see the voucher, as that is not how it was explained, or written, and conveniently, it has been thrown away. The manager tonight was rude and said he would not do anything about it. I am very disappointed in the level of service and product offered here, and again will never return to this store. read more

Massive disappointment today at Texas Roadhouse. The togo i had gotten has scraps of other food in the box. I had the 12 oz ribeye with seasoned rice & house salad(had an egg shell in it...) My kiddo has the jr steak with broccoli. Can you see the photo? Why is there scraps of mac & cheese & rice in my kids box? And why is there a small full of mac and cheese in my lunch? Who ever is packing this is CARELESS about how the food looks. By looking at this, can you honestly tell me their following food handling guidelines? read more

Texas Roadhouse - Kids steak & broccoli - Steakhouses Near Me - Gilbert, Arizona

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We stopped in last night for our grandsons ninth birthday celebration. Our server Rachel was amazing. Food was wonderful. The manager Chris came by to check on us which was very nice. Also, all the staff were very welcoming! This is our favorite location. We will continue to visit often. Thank you, Texas roadhouse. read more

I love the food but the service is not what you pay for. On this most recent visit, the staff messed up the seating and sent us back to the front to wait. When they seated us, the area they put us in was trashed with rags and silverware and bits of food all over the floor. The waiter wasn't very helpful, he didn't know the full menu, and didn't check in very much. The visit before this, there were long strands of hair inside the biscuits that were served to my family's table. All of us had hair in our biscuits, it was disgusting. I love TX Roadhouse, but I won't be coming back to this location. read more

Texas Roadhouse - The trash that was under our table when we were seated. We pushed it to the side. - Steakhouses Near Me - Gilbert, Arizona

Great local support for Basha Girls Softball and excellent food. Hot buns for everyone! Eat here tonight!

This location was 100 x's better than the previous one we dined in at. I was seriously considering going somewhere else but my wife likes the bread. Well I'm glad we decided to go. Our server was really great and friendly. She had a nice sense of humor. She quickly got our drinks. Took our order and kept refilling the bread hahaha wife was happy. We got an appetizer. My wife ordered the full rack of ribs and I got the porterhouse steak. The food came out in a timely manner. It's was the right temperature and cooked as ordered. She checked up on us again and yes more bread.. Overall Texas Roadhouse redeemed themselves because I do enjoy the food. read more

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Super busy place, but their service is excellent. They got us in when they said they would. Our server was efficient and quick. Love their complimentary warm bread basket. read more

Went for my birthday last night with my boyfriend and his daughter. We finally sat down, it was packed in there but we used waitlist on Google and only had to wait a few minutes. I ordered a cocktail with an extra floater shot and fried pickles right away, the drink came fairly quickly and I gave my boyfriend the shot that comes in a little tube since he hadn't ordered a drink yet and loves tequila. Our server comes back over and I order just 2 regular shots of reposado tequila for my bf and I, it's my birthday and his daughter was being a little difficult so we wanted to take the edge off. A few mins later our waitress came back again and told me they have a 2.5 drink MAXIMUM and the bartender said I could not have the shots. I was confused... I've been to other locations and this has never happened to me and I had only ordered one drink with a floater. I'm assuming she thought they were all for me, but didn't ask and I'm wondering if this is where the miscommunication came in. She returned and I explained I just wanted a regular shot in a glass and that my bf had the floater from My drink. she said 'I didn't see anything', and brought them to us??? Why tell me I can't have them and then bring them... now I'm afraid to order any more drinks while I'm there... on my birthday. By this time the wrong appetizer came to our table but we also had ordered our entrees and salads. Our salads came first, and we had to remind our server about the fried pickles we ordered for our appetizer, far before we ordered our salads... Your mushrooms are super salty and I ordered them on the side, but when our food came my steak was smothered with them. I scraped them off and we just ate the rest of our meal, not ones to say anything, it was busy and the food also took a long time. I begrudgingly ordered a corona after my boyfriend had with no problem. I asked her if it was OK since there was a 'drink maximum', and was brought it with no hesitation, thankfully. I just wanted to enjoy some super salty food and a few drinks to celebrate my birthday, but the experience was tainted by this point. We finished our meal and tipped appropriately but we won't be returning to this location, or possibly even Texas Roadhouse at all. Very disappointing. read more

2nd time I've been to this location and the service just sucks We arrived and our host took us to a table I asked her if we could possibly have a booth and she completely acted put out and acted as if it was a big deal....she got on her little microphone and asked if there was a booth available and she took us to it I sad thank you and she just looked at me and walked away....maybe she's having a bad day or doesn't want to work here.. Then we sat down and waited about 15 minutes while waiting another couple sat by us and started talking with the patrons apparently they knew eachother and she began taking their drink order I attempted to get her attention but she was too busy yapping it up about the good Ole days as I was getting ready to get up to leave our waiter showed up and then he began talking to the waitress and the patrons while we were waiting for our drinks we finally got our drinks a few moments later.....definitely not the greatest service at this location I usually go to the tempe or Mesa location much better service there read more

I know there is a lot of room from rare all the way to well done for a steak. But for once I had pork chops and that siht was rare haha. This place is a joke. Told them just to charge me for one since the second one was edible. And the first was not. After I finished my food and almost finished with my beer. The manager brings out the 1st one like 20 mins later. And the same piece that I gave them the first time haha. I still paid for 2. read more

My wife and I had dinner at this location restaurant. We had a server named Hannah and she was fantastic. She made sure we were taking care of. My wife had a grill shrimp dinner and I had the ribeye steak and shrimp and both dinners were delicious and steak cooked to perfection medium rare. I read some bad reviews on this location on service and their foods and was a little skeptical about coming here. I glad we came and enjoyed the service and food. I forgot to take pictures of our dinner. I would be back for dinner and hope to see Hannah again. read more

My wife and I always enjoy takeout at the S Gilbert Rd. location. The food is tasty and consistent. We usually order the sirloin and a sweet potato and have never been disappointed. While we prefer local mom and pop locations, it can be difficult to find an affordable reliable steak. TXRH delivers. We choose takeout over dining-in because it can be difficult to park and the wait can be lengthy (25-40 minutes) on weekends. However, that is a testament to the popularity and quality. When we've eaten in, our experience is not what we prefer. It can be loud, cramped, and service is lackluster. However the takeout window executes the transaction flawlessly and the order is complete and what we hope for. read more

So we went for dinner here last night for our nephews 16th birthday. It's been a while since I came here and now I remember why. First, let me start off with the good. I love the lively atmosphere, the peanuts and most importantly their hot fresh bread with their honey cinnamon butter is addictive and tasty. That being said their steaks are not my favorite, they come out with grill marks (look at my pic from this view it looks amazing) which gets you excited that the flavor will be amazing but the steaks don't taste so great but from the top view the steaks look grayish the steaks don't have a great sear on fat. Also, the cooking is uneven on the steaks half the steak was a nice pink but the other half was grayish and over cooked. The sweet potato was cooked well but when they brought the cinnamon, butter and sugar they literally sprinkled some cinnamon into the butter which will not add any flavor so I had to ask for extra and the same thing happened again. The worst part was they completely forgot to bring my sons steak and the rest of us were almost done eating when the manager came out and said he will go get it and then said they will comp half the steak. Ok, I understand they can't comp all meals when mistakes are made in the cooking but when you completely forget to make a meal and was clearly the restaurants fault and are late to fix the problem that seems like a no brainer. Seriously, everyone was almost done eating. I will not becoming back because of the way they handled THEIR error!!!! read more

Texas Roadhouse - Ny strip - Steakhouses Near Me - Gilbert, Arizona

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Ian the bartender is great! Super nice guy hard worker. Just great vibes and made us feel at home.

Excellent experience! My wife and I came in for dinner today and everything was amazing our waitress (Tori) recommended the rattlesnake bites to start and they were so yummy 10/10! Then our dinner came out my wife got the ribeye and she said it was the best ribeye she's ever had! I had the 9 shrimp dinner it was so delicious! Thank you Tori for the excellent service and recommendation! read more

The food came so fast that even after we told the waitress to slow things down, we ended up getting our meal before we could finish our salad and appetizer. This is an expensive fast-food restaurant trying to turn tables quickly and get you out of there. read more

Ordered takeout. Ribs were cold and California Chicken Salad is supposed to come with avocado. So disappointed read more

Texas Roadhouse - Ordered California Chicken Salad to Go. It comes with avocado. Shameful - Steakhouses Near Me - Gilbert, Arizona

Every time I go to Texas Roadhouse, I order the same thing 8 ounce medium sirloin mashed potatoes and gravy with an extra white gravy and green beans. I told my waiter that I had been having trouble with them bringing my food to me all together and hot so please make sure when they bring it that my food my mashed potatoes my gravy everything is hot. I don't think that's too much to ask! Today like always the mashed potatoes and the gravy was not hot. Every time I order, I tell the waiter make sure they bring it to me hot and every single time it's not. Today a manager came by and asked me how it was. I told her I had to send the gravy back. (In reality, the only thing that was hot was the green beans and I could've sent it all back, but I only thought if I had some hot gravy, I can dip it in the gravy and get by )She said she would check on it and get back to me and I never saw her again. I waited over 10 minutes, nobody came to my table and now all my food is cold so I got up and left. I'm not gonna put up with this kind of service anymore. It's really sad because you have really good steaks. Maybe I will get over being po'd about this and try another location. I JUST WANT MY FOOD DELIVERED HOT AT THE SAME TIME! read more

I usually like Texas Roundhouse. However, this was my first going to this one, and I will not be going back. My servicer was not attentive and took forever to take my order. When I got my order, it was all wrong. They even brought out a burnt steak. I asked for medium. I asked for a manager he didn't even acted like he care. read more

Texas Roadhouse - Ribeye and shrimp - Steakhouses Near Me - Gilbert, Arizona

We received a gift card & decided to come in for lunch. We got there right after they opened so there was no wait which was nice. Our server was great, very sweet! The rolls are always perfection. Always. I do ask for plain butter over their cinnamon sugar butter, but everyone else loves the sweet stuff! Their salad is medium at best. It just seems like a bagged salad and a not the greatest ranch. I got the porterhouse (medium rare) and it was delicious! My hubby loved his porterhouse. He got the loaded baked potato and I got the mashed with cream gravy and loved them. It was clean and the music was good! I do just wish they'd up their salad game for what we pay for a meal there. read more

This place is reliable. It's a pricy for the quality of food, which is always slightly above average. But the atmosphere is lots of fun and complimentary rolls are a bonus, too. read more

I feel like every time I come here the service gets worse and worse. Today was the last time I will come here. We got there right at 3 so there shouldn't be any problems right? Wrong! We sat down at the bar and Tony greeted us but we had to get our own menus from another table since we sat there for awhile and didn't get one dropped off. I also asked for a glass of water which was never delivered. I guess I decided it was time to leave after zero service and then he sat down at another couples table to take their order. read more

I went here for my first time and my goodness did I have a great experience. We were quickly seated with delicious bread. I told the server it was my first time and the manager made a point to bring out some samples of the sides so I could get an idea of what to order which helped a lot with their big menu. The consistent and kind service I had thru out the experience was above and beyond. I got to talking with a different manager who checked on us and she gave us Texas Roadhouse peanuts to try for free (which were great). I ordered the sirloin with chili and house salad. Everything tasted delish and I finished it all. The environment was lovely as well with music and dancing every 30 min. Overall a great first time experience - I'll definitely be back. read more

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I received a veterans free meal and ordered it take out. Wow, how generous is Texas Roadhouse?! The steak was cooked to perfection and a quality cut of meat. It came with a beverage, a bag of rolls, TWO complete sides with all the fixins, and peanuts if I wanted them. I got a loaded sweet potato and a house salad which was delicious. Large with incredible ranch dressing, tomatoes, egg, carrots and croutons. Even without their generous free complete meal, had I paid for all of this food it would've been under $20! You can get a bag of fast food of less food for that cost. I am very impressed with Texas Roadhouse. They had my order ready so quickly too and were very friendly. read more

Waitedfor over an hour got our drinks ordered our food and macaroni and cheese was freaking cold meats was so dry it left a sour taste In your mouth we literally didn't eat our food was all on the table told the waiter and she didn't even bother to comp the items that were in edible we called manager when we got home and she said there's nothing we can do for blame food or dry meat cold macroni and cheese I thought road house was cooperate anyhow worst experience ever I'd say dont waste your money on this place !!bad service and poor attitude read more

I don't know how this place got such bad reviews. It is the best steakhouse, for your regular family.That wants to save money and eat good! We go here on special occasions, 2 to 3 times a year. Weekends, you're gonna have to wait.That's the new normal out here! read more

Don't remember who served us first but doesn't matter. Amanda was fantastic and fixed the issue. It was great being served by a wonderful person.! Keep up the great work and will always return.! Much love Brian and Kay read more

We always love the food but today we had the BEST SERVICE. Cameron was the sweetest. So helpful and kind. Good service is rare these days but she was amazing!!!! read more

Food is amazing Service is great! The ambiance and setting was clean and very family friendly.

This place is always crowded and it's a good family eating place, but the food is not that great.. The sirloin steak is kind of tough, The potatoes are overseased, and I tried it again and had chicken and that was a little overseased... Good food does not need heavy seasoning, The only thing I like there is there bread read more

Made "reservations" and given a 40-50 min wait time. When we hit 50 min, went in and asked for an update. Told that it should be coming up shortly and we would get a text. Now 70 min waiting, no text. Went back inside for an update, told that they are running behind, but we should be seated within 10 min. Now 90 minutes and we are already done with our apps at Chillis, which we walked to because we were hungry and it was getting late. Finally at almost 100 min, we get the text that the table is ready: Almost an hour+ longer than the original promised wait time target. Dont misquote times when you are so far off reality. Will not come back to this location! read more

Typical Roadhouse vibe!! Never thought it would be packed on a Thursday night though. Service was good and the steak was cooked beautifully. read more

Texas Roadhouse - Bone in Ribeye - Steakhouses Near Me - Gilbert, Arizona

Great service food was very good we have always had great service and for the price always very good

We are a family of 11 people - not easy to seat & care for in a busy restaurant like Texas Roadhouse. We were there for a birthday dinner and the entire experience was 5. The hostesses were so friendly & efficient in seating our big party. Our server was Brayden and he was amazing. He kept the rolls & drinks coming while dealing with adults & kids and ensuring we had what we needed. The food was outstanding. I had the kabobs for the first time ever. OMG were they good! And we had dessert. So yum! Thank you Texas Roadhouse for always being such a family friendly place with incredible service & food! read more

Had a really nice time at Texas Roadhouse, the service was outstanding. The manager stopped by to make sure everything was going good she really made us feel right at home. read more

We had Father's Day dinner there yesterday . Are steaks were great the service was very nice and the place was packed with people but very well organized . We have eaten at this restaurant in Tucson and in Gilbert. Would highly recommend this place for steaks . read more

Everything was excellent . From the hot buns, the fresh house salad was a decent size, My steak was perfect Medium Rare.. the fresh sautéed mushrooms . Everything was delicious. We are definitely coming back with our family. read more

Texas Roadhouse - 12 oz Ribeye Medium Rare - Steakhouses Near Me - Gilbert, Arizona

For the price this place gives you a good steak. The atmosphere is always happy. Love the hot rolls!