Humberto was the best! He was extremely respectful and took the time to listen to my unique…read moresituation. He gave me a tour of the model unit and property, looks very nice and clean. He explained everything was very detailed and answered all my questions. Thank you Humberto for all your time, effort, and patience making us feel as comfortable as possible.

I've lived here for two years before leaving…read more MANAGEMENT: I experienced 3 different management the 2 years I lived here. High turnover rate usually isn't a good sign. BATHROOM VENTILATION: The bathroom fan doesn't work well. We had to buy a dehumidifier to prevent mold in the bathroom when showering. Ricardo, the new maintenance manager, verbally said he would come fix the bathroom vent but he never showed up. CONNECTED BATHROOM VENTS: The downstairs bathroom ventilation is connected to our bathroom unit upstairs. Yes, you can smell your neighbors taking a #2. Our previous downstairs unit moved out and the smells were most notable when they were reglazing the bathtub in the unit below ours. The fumes vented to our bathroom. Emergency maintenance said it was epoxy and that it was okay to breathe. Wrong, inhaling epoxy fumes is harmful, especially when it is still curing. It gave us headaches, chest pain, and nausea. You can smell the fumes even from 10 feet away from the building. Ricardo came and opened all of the windows downstairs and told us to open all of our windows to ventilate it. We left for a couple of hours but the smell was really strong when we came back, so we booked a hotel for the night just so we won't get poisoned. We asked management if they can credit us for having to vacate to a hotel or give us rent abatement but NOPE, nothing. TERRIBLE COMMUNICATION: Terrible communication. They don't respond to your emails. I emailed them about the water shut offs but they don't even take accountability for turning it off without sufficient notice (3/14/25). They bet on no one noticing. I emailed them about fixing the water sprinklers near our building because it was shooting upwards and hitting the side of our building, but no response (9/2/2025). They silently fixed it without any follow up. We emailed them to ask about the specific epoxy they used to reglaze the bathtub following the bathroom incident but they never emailed us back (9/19-9/30/25). They inconveniently shut off water the week I was moving stuff out and needed water to finish tidying up the unit. BAD INSULATION: The insulation is so bad. The windows are so thin, there is a lot of condensation during the colder months. Literal puddles on the window sill. Better wipe it daily and clean with vinegar otherwise your windows will be black and you will be breathing mold. BUGS: Lots of fungus gnats even though we pour vinegar down the drain and take trash out regularly. We luckily didn't have a cockroach issue in this building but I've noticed a lot of spiders, assassin bugs, leaf footed bugs, and occasional ants. Greenery looks nice here but it comes with bugs. SECURITY NONEXISTENT: Nonexistent security. My car got hit when I used to park it on the street. I asked if they had cameras facing the street because I parked it near the leasing office but they said no. (1/9/2025) Extra 25$ a month for a parking spot in the apartment complex. HOMELESS ENCAMPMENTS: There are homeless encampments by the field near the freeway, although they usually don't bother you. Once there was a big fire next to the apartments by the field from them (8/3/2025). You can feel the heat of the fire on the other side of the fence where the trail is. When we initially moved in, the gate to the trail was locked and only tenants had keys. The homeless people broke the lock for access so the gate never locks anymore. PRE MOVE OUT INSPECTION: They showed up late to the appointment time we booked for the pre move out inspection. I don't think anyone would have came if we didn't email them. We never even received the pre move out inspection report. SECURITY DEPOSIT: The security deposit came extremely late Jan 19, 2026. We moved out November 29, 2025. They mailed the invoice within 21 days of move out but not the security deposit (not even the check or email link). The email link came two months later, and it is not even from yardi (what they advertised what it will come from). They also mentioned charging everyone for carpet cleaning but they aren't allowed to do that. Look up AB 2801 FINAL NOTES: The interactions before we moved out left a sour taste in our mouth. Greystar is very shady. They have a bunch of lawsuits. I don't recommend living here.

Living here has been nice. The apartments are a little on the older side so there are a lot of…read morecreaks through the flooring. But we don't mind it! Stephanie was super helpful through the leasing process and continues to be! Not sure if I am spelling her name correctly, but Badonna another woman who's in the leasing office isn't too friendly. In the beginning when I went in to get my keys and sign paperwork she was super friendly. But today when we spoke on the phone I asked her maintenance request questions, and she had very rude condescending responses. Which is why this review is 3 stars. It's unfortunate because our initial in person interactions were nice and professional. But now this was a whole different attitude I got on the phone. Overall thanks to everyone else including the maintenance guys for the welcoming hospitality!

Our time so far at Pleasanton place apartments has been very great, it is in a nice and safe…read morelocation a couple mile drive down from downtown Pleasanton and there are tons of things to do in convenience stores within a 5 minute drive. As a new couple starting a family the Manager Alyssa has been awesome to us as as well as her team. Whenever we would have a problem, Alissa would help us out right away and to make things right. For the price, the location and the amenities you get are top notch, especially with the managers staff and maintenance team.

This is a review as a prospective tenet. While I ended up not moving here because I found something…read moreelse in my budget, I met Tanicia and she was great! She made me feel comfortable if this were to be where I was going to live. I checked out a 2 bedroom unit and it was nice. I loved that the laundry room was connected to an app so you could check to see if the washer/dryer was open or done with the cycle. The property was nice and peaceful at the time of my visit.

Super professional, knowledgeable and caring manager. She is everything! Highly recommend…read morecontacting Tanicia if you're looking for a place to live. Nice apartments and location.

Be prepared to pay an additional $200 per month on top of your rent. Why. Great Question. In…read moreaddition to your rent, we are required to pay a portion of the complex's water, wastewater, and trash removal. YES - that SHOULD BE INCLUDED IN RENT. The complex has NO financial pressure to find the best cost for trash removal, keep sprinkler heads replaced, or ensure complex toilets don't continue to flow due to poor maintenance! For reference, homeowners in Pleasanton pay an average of $35 per month for trash. As you can see, I am paying around $80.00 per month! How Park Hacienda justifies this is unclear. IF YOU ARE CONSIDERING RENTING AT Park Hacienda, be prepared to pay at least an additional $200 more per month. Now let us all read BS that Park Hacienda says at the end of any review...

Worst tour experience. Came to check out an apartment that was advertised for $2015. When arrived,…read morehad to go through very grilling online id verification before seeing the unit. When asked about that price, was told its only when below market applies which is not now. The price was at least $600 more. They drive a happy potential customer at the door and turned him into an angry one who now tells everyone else.

I recently moved with my husband, it's been a really smooth experience and we love the apartment…read more The location is very nice. Alani has helped us throughout the process and made it so much easier.

DO NOT MOVE HERE if you value your privacy, safety, or even basic human decency from management…read more I've lived in many apartments over the years, but I have never experienced anything as disturbing as what happened here. While I was overseas visiting my husband--who is active-duty military--someone from management entered my apartment for a "routine inspection" without proper notice. I was never called or emailed, just left a note on my door. When I returned, I discovered several personal and important items were missing, including medical insurance documents and a diamond ring. Shortly after, I found out my medical insurance had been canceled due to suspected fraud. The mailed notice had been sent to an old address--something I would have caught if my documents hadn't been tampered with. I only discovered the issue when I tried to book an appointment following a miscarriage and a serious lung infection. I was left emotionally, physically, and financially vulnerable--and management showed zero compassion or urgency in response. But it gets worse. Once I informed them I was terminating the lease under the Servicemembers Civil Relief Act (SCRA), they began retaliating--tampering with mail, disrupting deliveries, and making the parcel box system unusable. Instead of professionalism, I was met with hostility. After filing the police report against the maintenance worker, Daniel Guzman, my mail suddenly started getting tampered with. I've traveled internationally five times this past year--three times while living here--and never had issues. But suddenly, my mailbox was cleared out, I received empty packages, and I had to track down my mail at the post office--only to be told it was in a parcel box. When I checked, it was completely empty. The most chilling part? On the same day those packages were marked as delivered--and then vanished--management posted a note on my door warning me to be cautious and watch my surroundings. Not only was this incredibly unprofessional, it felt threatening and retaliatory. How did they know something had happened that day? Why such a vague, alarming warning? It didn't feel like a coincidence--it felt like intimidation. Coincidence? I don't think so. Let's go back to move-in day: when I asked Daniel to fix the broken sliding door, he made disturbing comments about me living alone--implying someone could break in if they "really wanted to." That left me feeling deeply unsafe in my own home. Worse, I had to chase him down multiple times just to get basic repairs done after moving in. Garbage disposal spitting dirty water, dishwasher not draining, hole in bathroom wall caused by water damage, screen door not locking properly, screens falling off outside bedroom window, crack in tile, towel holder kept falling off couldn't beat weight of a single towel, and lastly dryer not heating up to its full capacity. Under California Civil Code § 1941.1, landlords are legally required to maintain doors, locks, and windows in good working condition. A functional sliding door isn't a luxury--it's a legal obligation under the warranty of habitability. Management failed to meet even the most basic standards of safety and decency. And let's be clear: under California Civil Code § 1954, landlords must provide at least 24 hours' written notice before entering a unit--and entry must happen at reasonable times with respect for a tenant's privacy. A note on the door is not enough. And touching a tenant's mail? That's a federal crime under 18 U.S. Code § 1708. How many federal laws broken now? This isn't just a negative experience--it's a serious legal and personal violation. I fully intend to pursue legal action and escalate this situation. This complex is not safe. There is no accountability. There is no respect for tenant rights, safety, or dignity. **If you value your safety, privacy, and peace of mind--**stay far away. It's not worth the risk or the trauma.

I've lived here since Nov. 2025. Great apartments, bad…read morepolicies. The hot tub and pool are great, until you get rudely kicked out by overzealous security people at 10pm. The residents pay luxury prices to live here but are treated like a problem vs a resident. Pool/ hot tub should be open till midnight, not 10pm. Security personnel should be friendly, instead they are aggressive and treat you like it's an emergency evacuation. They've ruined the fun perks of living here.

Outstanding Experience from Start to Finish…read more I moved into Legacy at Livermore in July 2023 and was one of the first residents in the building. I actually found the property through a Google search while living overseas, which could have been stressful, but the leasing team made it incredibly easy. Diane was my first point of contact and she was phenomenal. She was knowledgeable, responsive, and went above and beyond by taking a video of the exact apartment I was interested in. That level of care and transparency immediately gave me confidence in my decision. Shortly after moving in, I had two vehicles delivered while I was out of state in Texas picking up my dog. Faye stepped in without hesitation, received both vehicles, and parked them safely, one of them being a stick shift, which deserves extra appreciation. That kind of support is rare and speaks volumes about the team. The property itself is easily the nicest place to live in the Tri-Valley. The downtown Livermore location is unbeatable, the amenities are top-tier, and the apartments are modern and well maintained. Diane and Faye were always quick to respond whenever I had questions, Todd (the property manager) was outstanding, and the maintenance team was consistently professional and efficient. Pros: * Prime downtown location * Excellent amenities * New, modern apartments * Responsive and caring management team Cons: * Some residents not picking up after their dogs * Occasional garage gate damage caused by residents (Neither of these are management issues--just a matter of resident accountability.) Both my move in and move out processes were smooth and stress free. I received my refund promptly, minus the standard cleaning fee for the professional crew used to ensure everything was done properly. If you're looking for a newer apartment, great location, safety, and peace of mind, I absolutely recommend Legacy at Livermore.

I've been living here for 26 years and I feel like it is home! Everything gets done when asked, the…read moreemployees are all wonderful, Kyle and the whole maintenance team are fantastic, even Zen who I just met is very friendly and welcoming. The apartments are the perfect size with all the amenities. I just feel like it is home and I couldn't imagine moving. Come join us!

We moved from a Shea Apartments community in San Jose to the East Bay, and when it was time to find…read moreour new home, we were thrilled to reconnect with Kyle, who had also worked at our previous Shea community in San Jose. As soon as we spoke with him, we canceled all of our scheduled tours at other apartment communities because we knew we had found the right place. Kyle was absolutely phenomenal. From our experience at our previous community to helping us through this move, he made the entire process seamless. He communicated every step of the way, was always responsive, and genuinely made sure we were taken care of. It felt like working with someone who truly cared about making our transition as smooth as possible. We also want to recognize Viridiana, who was equally wonderful throughout the process. Together, they made leasing our new apartment an incredibly pleasant and stress-free experience. Exceptional customer service like theirs is rare, and we're so grateful for everything they did to make us feel welcome in our new home.

I've enjoyed living in this community. The property is well maintained, the common areas are kept…read moreclean, and the management team is helpful. Cindy has always been courteous and willing to answer any questions I have.

I had a great experience when I spoke with Jacqueline she was very kind, professional , and…read moreinformative when I called.