Great Food, Disappointing Customer Service I've been a regular customer at Bagel Factory for years and stop by almost every week, especially on Sundays. The food is excellent, which makes this review even more disappointing to write. Last Sunday, I ordered three bagels with lox spread. When my number was called, I picked up the bag and left. When I got home, I realized I'd been given the wrong order. Whether I responded to the wrong number or they called the wrong number, I don't know--but no one verified the order when I picked it up. I called the store right away, expecting a simple "We're sorry, we'll remake it." Instead, I was asked for my order number (I had already thrown away the receipt), then the last four digits of my credit card, and then the exact total of the purchase, which required me to log into my credit card app. They eventually agreed to remake my order, but when I returned, instead of an apology, I was given a lecture about checking my receipt before leaving. The entire staff stood behind the counter while I was made to feel like I'd done something wrong. It was embarrassing and completely unnecessary. Mistakes happen in every business. What matters is how they're handled. A little understanding and good customer service would have turned this into a non-issue. Instead, I left feeling blamed and unwelcome. I'll probably continue coming because the food is so good, but I sincerely hope management works on treating loyal customers with a little more kindness and respect when honest mistakes happen. read more

Decided to try this spot, as I was in the area. I ordered the onion bagel, double-toasted, with lox spread on top and the tomato. The bagel itself tasted great and very fresh, but the lox spread, I thought, was slightly lacking flavor. The tomato slice was fresh and tasty. All in all, a good bagel snack, but a little more savory in the lox spread would be great. The service was nice and professional and there are 2 outside tables if you want to dine in. Would try this spot again! read more

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I have been to a few different Bagel Factory locations around town and would say this is probably the cleanest and most efficient. Parking is really easy, there is a free lot right out front and service is usually very fast. They always have a large selection and I never have to wait very long for my order. This past visit I got the Tuna Melt on everything bagel and thought it was really great. We also got a few different other types and those two really hit the spot. The bagels here are always consistently fresh and I would recommend if you are in the area. read more

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Every kind of bagel you could want baked fresh daily. You probably drive past it everyday on the corner of Robertson and Hillsboro on your way to/from the 10. Give them a try, you won't be disappointed. read more

Fantastic bagels. It's hard to find a good blueberry bagel that actually has real true blueberry flavor, and this one does! The crust on the bagels is nice and blistered, but not too thick. The strawberry cream cheese is delicious and again, a true fresh strawberry flavor! My only critique is that I wish the cream cheese had more tang. read more

I've been going here for close to a decade, but the place has sadly gone VERY downhill culminating in the worst experience yet this past weekend where we ordered over the phone, then showed up, and they did not have the bagels we ordered. Then attempted to charge us full price for getting other bagels and then we're incensed when we asked for some form of a discount or "make good" for not getting what we ordered. Last time we will be going here. read more

Favorite bagel spot in the area! Whenever I host brunch I stop here the morning of for bagels, spreads and lox. Really great selection and their online ordering system is pretty easy and straightforward. Just make sure to come/order early so they don't sell out of what you want!! read more

Reason for review is simple: the lox bagel sandwich I ordered is nearly $20...and there was barely any lox.

Bagels always taste like mold. Doesn't matter which variety. I don't know if it's due to how they store their flour, but it's too common to be worth the trouble of their tiny parking lot in a busy corner of Robertson/Cadillac Ave read more

The food was served fast with a friendly smile. The egg omelet sandwich was toasted buttered and served nice and warm with melty cheese. Simple unassuming very nice.. The egg salad was on a toasted bagel was just delicious. Again simple and unassuming. Very good. read more

The Bagel Factory - Egg salad minus the tomato on a bagel - Bagels Near Me - Los Angeles, California

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It is family owned and operated. Great New York style bagels with no preservatives or artificial ingredients. Bagels are always fresh, soft inside and crispy outside. Friendly staff, large selection and great prices. Easy parking with their own lot, mainly grab and go, since there isn't much seating available. read more

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What's there not to like about the bagel factory? I mean their homemade bagels are good lol whenever I'm in the area I always get me an egg and cheese bagel and a coffee. I love the cheese they use on the bagel. The onion bagel is buttery and tasty, crispy on the outside and super soft on the inside, yummy. I also like their bakery. I've tried several of their bread and they're all good. Service wise I mean it's fine, you order your food and drink and it's done within minutes, I mean sometimes they're packed and might take longer but that's cool, that means people like them as well so why not give em 5 stars? They also got a few tables outside in case you wanna sit down and drink coffee. Keep it up guys read more

Got the everything Bagel Lox Spread & Western. The bagels were delicious, but the spread was ok. Very busy the morning we went read more

The Bagel Factory - Everything Bagel Lox Spread & Western - Bagels Near Me - Los Angeles, California

Sometimes, all you want is a good, old-school, New York-style bagel. Nothing artisan, exotic, or made for TikTok. Just a simple chewy bagel with great topography. You'll find them at The Bagel Factory, a family owned and operated institution (with 3 locations in LA). Their salt bagel is my favorite, toasted and slathered with goat milk butter (from my fridge). Crusty exterior, soft interior. For a few delicious moments, you'll remember that life is good. Highly recommended. read more

The Bagel Factory - Salt bagel with butter - Bagels Near Me - Los Angeles, California

There are many places to get a bagel in LA but Bagel Factory is the place to go. If they're open, I'm driving down Robertson, and not in a hurry for wherever it is I'm going, walk in pick up 12 bagel blessings for a week. But let's face it, those dozen bagels last only about 40 hours in my house. So I walk there next time and work it off, only to get 12 more. I'm not from LA but having a Bagel spot like the Factory is a luxury to have in your life. read more

Love the soups there! It comes with a free bagel! Go early , there's always a line. There's a small parking lot in front of the place.

The bagels are amazing! I got an onion & garlic bagel with cream cheese to eat right away and it was delicious. I also ordered a few egg bagels and everything bagels to go with a container of chive cream cheese and a slice of crumb cake. All recommended by a regular customer named Marie that I met while I was waiting for my first order. I love that all the bagels are made fresh, you can really taste it in the texture and flavor. As soon as I bit into the onion & garlic bagel was like "yep - good stuff!!" Other recommendations from Marie that I'm looking forward to trying next time are the egg salad and crumb cake (still have yet to eat the slice I bought). read more

My landlord who is from New York and a self proclaimed bagel snob brought these bagels and their cream cheese to our house and I never loved bagels and cream cheese more! They were so good that I'm waiting to get paid again to get some more for myself. They were so crispy when toasted and have perfect chew to them. Idk I loved them. The cream cheese was amazing. Highly recommend read more

So worth the drive. Glad we still have some good bagel places in LA that is not a chain bakery

I love the Mid-City location... but ooh! you've gotta be ready when you're up at the cashier. Best to ask the guy behind you to hold your spot so you can eyeball the bagels and the menu. Most of the bagels are vegan (no eggs) tho my fav isn't (the nutrition bar with walnuts and honey). If I'm sharing with coworkers, I get an assortment of vegan bagels and vegan schmears, keeping all the nutrition bars to myself lol! They offer 2-3 hot soups daily. The coffee is hot tho just meh taste wise; at last look, four choices of creamers including oat and almond for self-serve, and lots of sugar and sweeteners. The place is clean; the prep staff quick; and, there are delicious challah aplenty. Seating is limited to two tables outside. Private parking at the corner of Robertson and Cadillac. Enjoy! read more

Some of the best New York style bagels I have had here in LA. They have a shop right on Robertson and a parking lot with a couple spaces. I came here early on a Thursday morning to pick up bagels for a coworker's birthday at the office and had no issues with parking or a line to the register. I ordered the bakers dozen (13 bagels) and chose a good variety from the case and a couple small containers of their cream cheese. Of the bunch, I only tried the jalapeño bagel but got so much great feedback about the others. These come uncut, which I think is better to prevent them from drying out and a stark contrast to the pre-cut grocery store bagel. The house made vegetable cream cheese spread is so, so delicious. That smothered on a toasty, warm bagel is heaven. You can definitely taste how fresh the bagels are. They also had a vegan plain cream cheese and a vegan chive option as well. The bagels all come in a large paper bag, which I thought was unique. Service is pretty subpar unfortunately. I walked in with a smile and left feeling pretty meh. The workers working the register weren't very helpful in recommending any popular bagels or their favorites, which would've definitely helped me through picking 13 unique bagels. I can see why the line probably gets long here. My recommendation is to step out of your comfort zone and pick a sampling of ones you normally wouldn't get and do a mix of sweet/savory ones. You won't be disappointed with the bagels here. read more

The Bagel Factory - Bakers Dozen Bagels (everything, garlic onion, tomato basil, rye, jalapeno, cinnamon, rainbow) - Bagels Near Me - Los Angeles, California

It's a decent bagel for a decent price! What more can you ask for in LA? This isn't a bagel city, you can't really judge it as such. And that's okay. We get what we get, and that is the Bagel Factory. Is the bagel solid? Yes. Is there never enough cream cheese even if you ask for extra? Also yes. But it's dependable and consistent and their schmear is pretty solid. They also toast your bagel really well. A lot of places are under toasting these days and it's not cool. Plenty of worse bagels in this city that cost more so I really can't complain too much here. read more

since it was Sat AM all the Kosher delis that serve real food in Pico Robertson were closed. Ended up here, sitting outside in the parking lot, waiting for what they "called" bagel omelet. turned out to be a frozen processed egg patty they microwaved and put on a mushy bagel. (even though toasted) Had the nerve to charge $1.35 for a coffee refill. Yuck. read more

Welp. That was quick. Great way to turn off a new customer.... Rude workers. Walked in, was greeted by a very unfriendly woman who proceeded to show me a handful of bagels left over. They did not look appetizing. I came for a sandwich when I looked up bagel sandwiches near me this place popped up and was 7 minutes away. Google Maps said they were open till 7pm, I get in at 2:12 to find out they close at 2:30 actually. There was no sign with times on door. Well, there's a sign, but there's no times on it. So now I'm sitting here with this very "happy to be here" woman (yeah of course that is sarcasm) looking at leftover bagels and then she hits me with the ultimate sale of "I'm never coming back here" energy... she say oh and we're not making anymore sandwiches. So I said okay thank you and walked right out. I was so put off I had to just pull over and do this review. Also the location itself looks real questionable. It looks closed down.... They won't be in business for too much longer at this rate. Update your time info on more than yelp. Like maybe your website for starters, hire better people, and don't offer something that you will no longer make before you close... or at least put it on a sign. Do something!!! DO BETTER! Wish I could've actually judged the food, but like I said they will NOT be seeing me read more

I love their bagels but our server was a little rude. Honestly prefer the Torrance location.

Horrible service. Such a rude woman (Ilene? Irina?) working the front that gave SO much attitude when I asked if I could do a plain bagel with a side of smoked salmon. She kept saying I had to do the lox bagel and they don't do sides of salmon. When I pointed and said "why does it have a side of smoked salmon on the menu then?", she realized it said that and changed her attitude. Then over explained how the lox was better than the side because of how much salmon I'm getting while smiling and giggling because she knew she was wrong. Ridiculous. Won't be coming back again because of her. read more

I stop into The Bagel Factory anytime I need a little pick-me-up aka treat yo'self and order the same thing every single time - the Lox Sliced Sandwich! While I usually order it on a plain bagel, sometimes I'll switch it up and do a garlic or garlic-onion bagel. The employees are always friendly and the service is great - very efficient! I love the fact they're family owned and operated!!! I usually get my bagel/sandwich to go but if I had more time in the mornings, dining in would be an option! At some point I am also going to order bagels for the office, they have such a great variety and plenty of cream cheeses, too! Check out The Bagel Factory if you're looking for some tasty New York style bagels! read more

These are old school Brooklyn style bagels. Chewy on the outside, soft in the inside, traditional flavors, and super fresh. If this is what you like, you also know it's difficult to find. Not overpriced or oversized. Lots of fun East Coast Jewish flavors here, along with a few modern choices (pumpkin spice or rainbow twist) for the people who want them. Vegan breads and pastries. Soups and fresh prepared salads. I usually order some sort of veggie omelette sandwich with butter (not cream cheese) as the spread. (Cream cheese is a little strange after it melts and cools.) I've never been here when there wasn't a short line, and the little parking lot is usually full, but the food is prepared very quickly. read more

The Bagel Factory - Egg and lox sandwich - Bagels Near Me - Los Angeles, California

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I think they have good bagels here. lol. It's not the best, but I would rather go here than Noah's. Pretty home feel and nothing to complain about. I would give it a 3, but they seem like nice people tbh and since I live around the area, if I'm craving a bagel, here is where I'm going. read more

The Bagel Factory - Bagels Near Me - Los Angeles, California

5 stars for 5 reasons - 1. Toppings on both sides 2. Friendly service 3. Easy parking 4. Plastic bag provided for storage 5. Bagels always fresh Frequent this place often, $9.55 for half dozen bagels = $1.59 a bagel, 4.5 oz each read more

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Ambiance was kind of dingy but the service was fast and kind. The everything bagel is loaded and is tasty toasted. I had the vegan cream cheese which was kinda blah and when walking in to the place, figured it would be as such, but i just added pepper and ate through the yummy bagel. Next time, i'll ask if they can just do avocado instead. I wouldn't say they are big or oversized bagels, they run just the perfect hand held size. There's some seating out front but it's just a few metal tables and chairs on the sidewalk out front, nothing really 'cute' about the ambiance. They have refrigerated section with juices and cream cheese to go, as well as day olds and a baked goods section. Looks like their menu is extensive in offering sandwiches and soups too. Wasn't expecting more than just a bagel so reluctant to give five stars but that's what I came for and the bagel was great, and the service was faaast. read more

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So fresh so efficient soooo many options but truly the best in the city.I look forward to returning.

Soooooooo good! Found this gem and was so impressed! Freshness texture, flavors!!! Favorite bagels!

Was in the mood for a cheddar jalapeño bagel, so I came here. Unfortunately, they did not have a cheddar jalapeño bagel but they did have a jalapeño bagel. I also purchased a garlic bagel and container of their chive cream cheese. I toasted my bagel at home and it was really good with their cream cheese! Service was quick and friendly and 4 bagels and a large container of house made cream cheese was under $14! read more

I wish that their customer service was as good as their food. The employees weren't rude to me or to any other customer while I was there, but still- not even a smile? I wasn't greeted or felt welcomed. Still, I would probably will come back here because it's convenient to me; located on my way to work, has free parking, and the service is fast. I waited not more than 5 minutes for my bagel. They offer a variety of different kinds of bagels, including rainbow, blueberry, chocolate, rye, onion, plain pretzel, egg, raisin, sesame, jalapeño, etc. I tried the egg pretzel bagel with cream cheese spread. Their cream cheese was delicious and the bagel was nice and fresh. The next day I stopped here again and tried a salt bagel with veggie cream cheese. Loved it. They take Apple Pay! Free and easy parking just in front of their shop. read more

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Today was our first time trying The Bagel Factory & the bagels themselves were good, they deserve a 5 stars. BUT the customer service was HORRIBLE. As soon as we walked in we felt unwelcome & the person helping us I believe her name was Kelyn (that's what the receipt says) she had a very ugly attitude & didn't seem to want to help us. Our order was given to us wrong, and when we asked for a bag for our items she didn't want to give us one. The staff seems to be more concerned about gossiping within themselves than they are about helping their customers. Very disappointed as I actually enjoyed the bagels. read more

Everything bagel w cream cheese was pretty good. Little too much caraway and corn meal IMO but the chewiness and taste of the bagel was great, five stars for LA for sure. Coffee was good too and service was fast for a Sunday at 930. Happy with the experience. read more

These are easily the best bagels around. They are so fluffy on the inside and perfectly crisp on the outside and so flavorful. They're jalapeno cream cheese is absolutely fire too. They've got a large selection with great variety of both bagels and spread and a pretty large menu of other toppings and fixings to go on them. They even have matzo ball soup and challah (although I haven't ordered those from there so can't give a review on them). The service is always quick and efficient. There isn't much in the way of ambiance. They have 2 small tables outside if you want to eat there but this is really just your no frills, pop in and order bagel counter. It's my go-to and any time I bring these bagels anywhere people love them! read more

It's convenient on Robertson in Beverlywood near the self drive through car wash. For Covid you wait outside and the line gets long quick because only one or two persons inside at a time. First you pay then another person gets the bagels. I'm happy they give you a bakers dozen so it's a little bonus for your $14.15 . I like that all the flavors are the same price except the pizza bagel. A "large" cream cheese with lox is $5.99. The size is really medium but it's tasty soft lox cream cheese. They have great chocolate Bagels, rainbow is cute, everything tends to be crusty, the nutrition bar has raisins and nuts. Blueberry and tomato basil are good to eat while drive home. , read more

The Bagel Factory - Great lox cream cheese - Bagels Near Me - Los Angeles, California

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An unexpected delight, a kosher bagel spot that never misses. They have fun mini bagels for dipping (or giving to your dog if they like bagels). The service is always helpful and quick. Even with a line they move through the queue quickly. A good place for a bagel in a pinch. read more