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    The Best Chrome

    4.8 (4 reviews)
    Closed 9:00 am - 2:00 pm

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    A L F Auto Wreckers

    A L F Auto Wreckers

    3.7
    (10 reviews)

    BUYER BEWARE So,…read more I needed an ECU for my 2003 GMC Diesel. This is a discontinued part, so I called around to multiple wrecking yards in the Bay Area with no avail. I finally called Santa Clara Truck and low and behold they had one. I was surprised/excited they had one in stock, as the only other one I was able to find was in Roseville. I went down to San Martin (SC Truck moved from Santa Clara to San Martin), picked up the ECU, and took it to the dealership to have it programmed/installed. I get a call from the dealership later that evening stating that the ECU was not communicating properly, and that it had some sort of internal defect. I was a little disappointed, but it is what it is, as I knew I was taking a chance buying it from a wrecking yard. The next day I take it back to Santa Clara Truck to return it. The guy at the counter (I believe may be the owner) says it's going to be a 25% restocking fee. Mind you, there is nowhere in the office that states anything about a "restocking fee". I asked, so you're telling me that you are going to charge me a 25% restocking fee for a defective part. He said yes and tried to change the subject by saying, "if you didn't give us the right service number it wouldn't work", as if I didn't know that, and was ignorant. I assured him that the service number matched exactly and that I had matched it to the one that was pulled off my truck. I went back and forth with this guy for a bit about the restocking fee. He finally that said I could exchange it for another one witch he conveniently didn't have, or I could get credit for other parts. Reluctantly I asked him about some parts I needed for another vehicle, and conveniently didn't have those parts either. Not wanting any more aggravation, or to waste any more of my day, I told him to just give me a refund. After pretending he was having difficulties with the machine to put the money back on my card, he finally printed up a refund receipt (minus restocking fees),handed it to me. then proceeded to put it back into inventory for resale. Really? I just told him I paid $200 an hr. for the dealership to program it, they tried, and it was deemed defective, and he is still willing to resell it to the next guy/gal that walks through the door looking for this part. Now I know why these guys where the only one in the Bay Area with that specific ECU. They just keep reselling the same defective one and charging a restocking fee. This guy is super greedy, and this place is a total scam. I will never do business with Santa Clara Truck again!

    Fair prices and a large selection of parts. The people here care about the customers. I needed a…read moresteering gear box and I returned it within the allowed time and got a replacement without a hassle. It also beats going to pick n pull and taking all the tools and taking off the part yourself. Definitely check it out. It can save you money and time

    AutoZone Auto Parts

    AutoZone Auto Parts

    3.2
    (23 reviews)

    Customer Service is incompetent: I ordered products online…read moreon 4/27/26 and paid for express delivery. Let me tell it will be the last time I order with AutoZone online. I received one of the products the next day. I called AutoZone customer service to inquire on my other product and they said they mistakenly shipped it on regular USPS and that it would take 7-10 business days. I asked to speak to a supervisor because the language barrier was bad with the customer service rep. The supervisor said that due to their internal error she would ship out a replacement for the part on FedEx on 4/29/26 in which I was to receive yesterday 4/30/26. I went to track the package and it showed it could not be delivered due to a wrong address. I called AutoZone customer service again on 5/1/26. The gentlemen verified my address on my account but I told him FedEx says they have a wrong address and only AutoZone can fix it since they are the shipper. I was on hold for what seemed like forever. He came back and said he spoke with FedEx and they indeed had the wrong address. I asked how that happened and he stated that it was another internal error. Now I have to wait 24-48 hours for FedEx to update the address and then try to deliver. This is the worst experience ever. Customer service was not easy to work with, so many reps with language barriers. I had to keep insisting for them to correct their internal errors and had to speak to 2 supervisors . I have never had an issue at the local AutoZone store but since they did not have the parts I needed available, I had to order them online. I will never order online from AutoZone again!

    I was in need of new windshield wipers and found this store. The cashier was super helpful. I gave…read morehim the year, model and make of my car. Then he asked me how they are hooked, and of course I had no idea so he went outside to my car to check. We returned to the store and he showed me the different brands of wipers. After I purchased them he asked if I needed help to put them on and I said yes. I have never ever changed windshield wipers .... ever! He put them on for me! Excellent customer service!! Would come back to this store again. I can't remember the cashier's name but he is from San Juan Batista.

    The Best Chrome - autopartssupplies - Updated July 2026

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