Beware of this Doctor and if you love your bird then take it somewhere else. The Doctor is rude to people, has no people skills, and does not know how to handle birds without injuring them. I live 20 miles from the clinic and I wish I had heeded some of the other reviews.
On October 6, 2014, I made an appointment for a physical examination for my adult 500 gram male Yellow-nape Amazon Parrot (Slinky) for the purpose of getting a chip implanted in him later. Once in the examination room the Doctor removed my bird from the carrying cage with his own finger, placed him on a T-Bar, weighed him, and did a brief visual examination of him. Slinky was a new first time patient and the Doctor began asking me questions about him. As I was telling the Doctor about Slinky he interrupted me by saying: "Just give me the short version." He really did not want to know everything about the history Slinky.
During this visual examination Slinky jumped up, flapped his wings, flew to the top of the exam room's ceiling, then crashed down into the exit door (door was left open), and flapped across the floor out into the exterior hallways were the Doctor's other facilities were. The Doctor exclaimed: "OH, that bird can fly!" The Doctor called for help, and for someone to bring in a towel. Slinky was herded into a confined corner of the room and wrapped in a towel to subdue him.
Slinky was placed, wrapped in a towel, upon the exam table and it was noticed that were was blood everywhere. On the exam table, on the towel, on the papers on the exam table, on the door, and on the floor. When Slinky crashed into the wall he broke off part of his beak down to the point were there are live blood vessels. The Doctor took Slinky into another room and put an epoxy patch on the end of his beak to reattach it. The Doctor told me that it would heal in about 6 weeks and that "There would be no charge for this procedure." Thank you doctor.
The Doctor then drew a sample of Slinky's blood for the laboratory to analyze. I was told that the sample, to be examined for Psittacosis, had to be shipped to a laboratory in the State of Florida and that it could take two weeks to get a result. The Doctor also told me that he would be out of town for several weeks and I would be notified when he returned so that I could make further appointments with him.
I called the office three times from 10-13-14 to 10-27-14 and only one message was replied to. The receptionist finally called me back and replied that the Doctor was still out of town, she could not give me any results of the test, and that I would be informed of his return.
Today, November 1st, 2014, I was called by the office and they told me that the blood sample was lost and that I would have to bring in Slinky to get another one. The Doctor could not explain what happened to the sample. The Doctor told me that they never use tracking numbers on shipments. I told him NO to the retaking of the blood sample and his reply was: "It is free." I told him that I wanted a refund and that he was no longer Slinky's doctor. He will give me at least a partial refund and I will never return to this Quack, Quack, Quack.
During my brief experience with this clinic it is my opinion that this is a very smart, educated,and capable Doctor. But he would rather STUDY medicine and NOT PRACTICE IT. He is frequently absent for days and weeks and he is a rude person.
I spent a total of $445.09 for this adventure (all tests and examinations.) What I have in return is a big disappointment, nothing tangible in return, and a damaged bird. I now have to find a truly capable local doctor and start all over again.
"OH, THIS BIRD CAN FLY!" read more