Do NOT Go To This RACIST Restaurant Today: Sunday 1/25/26 7:29pm The waitresses are as disrespectful, rude and racist as the men behind the counter. Including the tall mid-50's looking man who literally looked at me with the face of the devil when one of the waitress bumped me from behind, knowing I was standing in the spot I was standing in every time she'd walk pass, the entire time that I was waiting for my order. I turn around and tell her 'excuse you' since she did not apologize to me nor say 'excuse me'. That horror took place while I'm waiting for the irrational racist manager ALFREDO to return with a box when he should have offered me freshly fried fries (hot off of the grease like the fish was). I looked at the menu on Postmates before entering the restaurant, so that I could be in and out ASAP. I told the cashier (Asian male named Jed, according to the receipt) while placing order; that I want the catfish basket, my fish not spicy, my fries cajun not spicy. He lied saying that none of the Cajun seasoning selections are spicy, though I informed him that their online menu shows a seasoning list with a selection that's called 'NOT SPICY'. He still insisted, however, that neither my fish nor fries would be spicy if I instead choose 'cajun'. He lied to me! My mouth was burning with every bite. I cannot enjoy eating something that is making my tongue/my mouth burn of hot (spiciness). So I ended up only taking a few bites of the $16 order and tossing it in the garbage. He charged me for disrespect, dishonesty, racism, rudeness, an order typed in as opposite of my request, cold food, forced embarrassment, physical abuse, unethical treatment, and their total lack of professionalism, human decency, competence, ethics, business decorum, courtesy, multicultural interpersonal skills. The website says the basket is cooked per order. Yet the fish is hot, the fries cold. I tasted a fry as soon as he brought the box (oddly open, instead of closed and bagged) and with no eating utensils (fork or anything) nor napkins. He expects me to dine like a savage. Smdh. His disrespect continued. I tell him that I prefer fries made fresh, hot out of the grease. He treated me as if I'm dumb, telling me "they are!", while watching me chew one. I tell him again, and then I touch the fish with the back of my hand and see that at least the fish is hot. So I tell him to bring freshly cooked fries. Instead of him apologizing and saying he'll bring fries hot off of the grease, he tries to take the whole box so that my food can be tampered with. I tell him AGAIN. He still ignores the simple request and this time offered to make me late to where I'm going/to waste my valuable time by saying he'll have the entire order made over. So I repeat myself AGAIN. He leaves to do what I'm obviously thinking - to bring fresh cooked fries. Instead of him simply relaying the request to the cook, he sends over the manager to embarrass me, and, does so without relaying the simple request to him. Because he walks over like he's lost to what the request is. I therefore have to repeat myself AGAIN. Then he's trying to take the box from me, for him and other people to tamper with. I tell him the same thing......I don't want my food tampered with, just bring fresh fries, or since you want to be petty bring me an empty box to take these fries. He says "Okay". Returns with a different box of fries, I do the back of the hand test again. These are hot, I tell him, though he knew they apparently just came out of the grease, like HE AND JED KNEW THAT MINE WERE SITTING UNDER A LAMP OR ON THE WAITRESSES PICK UP COUNTER waiting for the fish to fry; when both are supposed to be cooked per order as they clearly FALSELY advertise on the menus. He still is antagonizing me and undermining me with insulting treatment; by still insisting that something is wrong. So I have to REPEAT myself (telling him AGAIN that these are hot and this time showing him the back of my hand he already WATCHED me test them with the first time I told him they're hot. So why is he steady trying to waste my valuable time! All the while everybody is staring and the nosy hostesess at door podium are listening and laughing at me. Alfredo does not apologize for his ill minded behavior, nor on behalf of Jed's ill minded behavior and incompetence, nor for the restaurant's as a whole. Instead he decides to continue his disrespect - he takes me for boo boo the fool; lying to my face and as if I've never cooked nor ordered fries before, by saying that their cold fries excuse is that "The fries get cold really really fast. Like within seconds." I obviously did not bother responding to such b.s. Meanwhile, over ten minutes after I left abusive horror; they were as hot in temperature as the fish still was. Bottom line ..........these racists INTENTIONALLY wanted to cause issues instead of simply treating me (me, my order) like they do everybody else's. Including by s read more

I am big on service at a restaurant. The service here his great, prompt and attentive. Compliments to the workers and managers who obviously take this aspect of the business seriously. The cooked food comes in plastic bags, paper bowls for liquid items, and with plastic utensils. At least a fork. We had to ask for a plastic spoon and a plastic knife. Also, you don't get a plate or a basket or anything, they just plop a plastic bag of food in front of you. I guess they are going for some sort of style statement here, but I can't figure out what it is. Prison? If they are going for "little joint in the bayou", the nice urbanite decor of the brand new restaurant doesn't carry that feel. A more themed decor could have helped. Also would have liked it better if the plastic bag came with a plate or in a basket/bucket. Need to put the shells somewhere, but you have no place for them. . The food was a bit of a letdown, but OK. Ordered the raw oysters to share, and they had no flavor. Served only with a red sauce that wasn't bad, something like a slightly spicy cocktail sauce, but more liquid. It was the only thing you could taste. Not recommended. Had the gumbo, without rice. OK, but not great. I ordered Mussels, and they turned out to be green lipped mussels rather than the superior (IMHO) black mussels. Would have been nice to know, I would have ordered something else. The no plate/basket/bucket thing I mentioned above comes into play here. What to do with the shells while I was eating my way through the bag-o-food? I put a couple of paper napkins on the table, and piled the empties up there. Honestly, I felt pretty stupid doing it. The mussels were OK, but black mussels would have been much better.. My wife ordered fried oysters and enjoyed them very much. However I was surprised with how small the serving was. She also ordered potatoes, which come whole and in a plastic bag. We had to ask for a knife so she could cut them, which they brought (plastic school lunch type). Still, it was awkward with the potatoes in the bottom of a bag you had to reach into to cut them, and then get the piece out of on your little plastic school lunch fork. She could have picked them up like an apple and bitten off pieces, but she wasn't keen on that. Potatoes were OK. When the bill came, it was surprisingly reasonable. Given the price point, The Boiling Crab's food is perfectly acceptable. Perhaps we just missed the best items, will be back to try more offerings and may update the review then. Bottom line: Food 3 stars, Service 5 stars, 4 over all. Worth a visit. read more

I've always loved the food at Boiling Crab, which is why I was deeply disappointed with my recent experience. I arrived at 7 PM to put my name down, only to be informed that there would be a 2.5-hour wait. I understood that it was a busy time, but I didn't anticipate the frustration that would follow. After waiting for what felt like an eternity, I checked the time and was shocked to see it was already 10 PM, only to find that the restaurant was about to close. I wish I had received some sort of notification or even a courtesy message to let me know the closing time. It was incredibly frustrating to be left in the dark about the restaurant's hours. Additionally, when I approached the staff for assistance, I felt that the service was lacking. The host seemed unprepared, even repeating my phone number instead of providing helpful information. This lack of training is a concern, especially when customers expect clear communication in establishments they love. To make matters worse, when I tried to express my concerns to the manager, I felt blamed for waiting until closing time instead of finding a solution to the issue. This response only added to my disappointment. As someone who genuinely appreciates the food and atmosphere at Boiling Crab, I hope management can address these service issues. I believe that better training and communication could enhance the experience for everyone. I'd hate for other loyal customers to feel the way I did. Thank you for taking the time to read my feedback. I look forward to seeing improvements in the future! read more

So I ordered around $300 worth of seafood and I live 1 mile away from the restaurant and the food took pretty fast because it took around 15 minutes to come which wasn't bad I was so excited it was my sister's 18 birthday she's been dying for this food she drove an hour away to come and eat it and when the food arrived it was ice cold The crab legs were the missing so I contact Uber eats Uber eats said that it was on them and to contact the restaurant so I went and I spoke to the manager Daniel and he could not do nothing for me but this was on them and he's telling me that it's not his fault that some of my food were missing and it's not his fault that my food was cold. Which I think is outrageous saying there's nothing he can do for me and to contact UberEats so I contact ubereats again and they said once again there's nothing they can do for me to contact the restaurant and and then I talked to The manager Daniel once again he told me there's nothing he can do for me what as a manager that is outrageous I had a lot of guests over and the food was just ice cold So for the name being boiling crab your foods not boiled it's just ice cold‍ and honestly I would never eat here ever again after the experience I had I do not recommend this the manager is outrageous the customer service is crazy i'd rather go eat seafood somewhere else where it would be good and the customer service would be great do not recommend this place maybe they need to get another manager that knows how to run a restaurant I wish I could get this place zero stars read more

your manager is a straight up liar. I have tried showing her my valid passport thats not expired she decided its against the law to serve me a beer after a 12 hour drive. Elsie is not doing her job. shes creating her own rules. if you cannot see that you are blind or being told the wrong story. you are required by california law civil code section 1185 to accept my valid passport as an identification, obviously she thinks shes workin in tsa at the airport or something bigger than what she is. Elsie requires more training and/or education because she is not qualified at the moment, and since she lied to her boss and not tell them that she simply chose not to accept my passport, and then proceeded to lie and make her own story. This is why I will be filing a formal complaint with the BBB including her name and location and your name as well the person replying to my initial review. I hope she's happy to deal with the consequence's of deciding to make her own rules and be racist towards me. read more

I normally don't write reviews, but after my experience at Boiling Crap, I felt compelled to share. Our server was fantastic--attentive, friendly, and really did everything to make our meal enjoyable. However, the manager, Elsie, was an absolute nightmare. From the moment we interacted with her, she was rude, dismissive, and unprofessional. When I had a simple question about the menu, she acted like I was inconveniencing her, giving me an eye roll and a snarky reply. Later, when there was an issue with our order, instead of addressing it calmly or offering a solution, she acted like I was the problem. The whole interaction was uncomfortable and made us feel unwelcome. It's really disappointing that a manager would set such a poor example, especially when the rest of the staff was so kind and eager to help. I won't be returning as long as Elsie is in charge. Such a shame because the food and service were otherwise good. read more

Elsie is not doing her job. shes creating her own rules. if you cannot see that you are blind or being told the wrong story. you are required by california law civil code section 1185 to accept my valid passport as an identification, obviously she thinks shes workin in tsa at the airport or something bigger than what she is. Elsie requires more training and/or education because she is not qualified at the moment, and since she lied to her boss and not tell them that she simply chose not to accept my passport, and then proceeded to lie and make her own story. This is why I will be filing a formal complaint with the BBB including her name and location and your name as well the person replying to my initial review. I hope she's happy to deal with the consequence's of deciding to make her own rules and be racist towards me and my friends. read more

I recently had the pleasure of dining at the Boiling Crab in Burbank, and I must say, Erwin's exceptional hospitality made the experience unforgettable. From the moment we walked in, Erwin went above and beyond to ensure our visit was perfect. His warm demeanor and attentive service truly elevated our meal. The food, as always at Boiling Crab, was outstanding, but this location in particular seemed to bring out even more flavor and freshness. It's clear that Erwin and his team take great pride in what they do. Despite the 45-minute drive from Calabasas, it was well worth it for the superior experience. Erwin's remarkable service and the enhanced quality of the dishes make this location my new go-to spot. read more

Dining at The Boiling Crab was an absolute delight. The ambiance created a warm and inviting atmosphere, setting the perfect backdrop for a memorable meal. The freshness of the seafood was palpable, and the culinary pairings with the wines were spot-on, enhancing the overall dining experience. The standout, however, was the attentive and friendly waiter who catered to our needs with a cool and responsive demeanor. It's rare to find such a harmonious blend of excellent food, attentive service, and pleasant ambiance all in one place. The Boiling Crab truly delivered a satisfying evening for my friend and me. I will return soon! read more

I've been to Boiling Crab many times, but this visit was honestly the worst experience I've had there. I went with my friends, and right away the food was disappointing. The shrimp came out cold, overly salty, and just didn't taste fresh at all. The potatoes were undercooked, and there was barely any sauce in the bag, which made everything taste even worse. On top of that, our server forgot our rice and didn't bring it out until we were already well into our meal. The quality was so bad that we couldn't even finish half of our food it just wasn't enjoyable to eat. For a place I've always liked, this visit really let me down. read more

The wait at Boiling Crab is always long, but it's so worth it! I ordered 1lb of shrimp with the famous Sha Bang sauce, and let me tell you, the sauce was absolutely delicious--so rich, flavorful, and the perfect balance of spice. It really takes the shrimp to the next level. The service was also top-notch. The staff was friendly, attentive, and made sure we had everything we needed. Even though the place was packed, the overall vibe was great and the food came out hot and fresh. If you're willing to wait a little, Boiling Crab is definitely worth it for the tasty seafood and great experience. Highly recommend! read more

I've been to many seafood spots, but my experience at Boiling Crab was by far the worst. The food may have been decent, but the service completely ruined the visit. The manager, Elsie, had the worst attitude l've encountered. Instead of resolving issues with professionalism and courtesy, she was dismissive, rude, and unhelpful. It's shocking that someone with such poor customer service skills holds a management position. If you care about feeling welcomed and respected while dining out, l'd think twice before coming here. Plenty of other places offer good seafood and know how to treat their customers right. read more

Long Wait and Declining Quality I've been to this Cajun/seafood restaurant a few times, but after my last visit, I'm not sure I'll be returning. The wait time was ridiculously long--I waited two hours to be seated, which was incredibly frustrating. On top of that, the food has been declining in quality. What used to be a great dining experience just isn't the same anymore. The flavors and freshness have noticeably gone downhill, making the long wait even more disappointing. It's sad to see how much this place has changed, and I wouldn't recommend it given how much it's slipped. read more

I wanted to take a moment to leave a review, Jasmine truly went above and beyond, and she absolutely deserves recognition. Her attentiveness and care made our experience so much better. It's rare to come across service like this, and she definitely made an impact. Not just Jasmine, but the entire team was on point, making us feel welcomed and taken care of. Something needs to be said to highlight how exceptional this experience was. They made our visit truly memorable, and I can't thank them enough! read more

I had an amazing experience at The Boiling Crab! The seafood boil was absolutely phenomenal, and the ambiance and drinks made the whole experience even better. One piece of advice: definitely wear the gloves they provide, especially if you have any tiny cuts on your fingers--learned that the hard way when it burned like crazy! Other than that, it was a fantastic time with friends. It is a bit on the pricier side, so keep that in mind, but it's perfect for celebratory occasions! read more

I recently dined at The Boiling Crab, and unfortunately, it was a letdown. The food didn't live up to the long wait--most notably, the mussels were in poor condition and quite off-putting. Surprisingly inside one of the muscles was this really small gray crab looking thing. While the service was decent and the staff was friendly enough, it wasn't enough to make up for the lackluster meal. I expected much better quality for the price. I'm not sure I'd return or recommend it. read more

Would give 0 stars if I could. The service here has gone downhill because of the management. The female manager, Elsie, was extremely rude and unprofessional--not only to us, but also to employees in front of customers, which was uncomfortable to witness. This used to be one of my favorite restaurants, but after this experience, I won't be returning. I've also noticed similar feedback from other reviews, so it's disappointing that nothing seems to be addressed. read more

The Boiling Crab is a great spot for casual seafood. I went there after a movie at the AMC Burbank 16 and the wait was surprisingly short. I got a pound of crawfish with garlic butter sauce and it was delicious! The crawfish were cooked perfectly and the sauce was flavorful and not too spicy. The staff was friendly and attentive and the food came out quickly. I would definitely recommend The Boiling Crab to anyone looking for a delicious and casual seafood meal. read more

The Boiling Crab is a solid go to when you want bold, messy seafood. The whole shabang medium Cajun sauce is the move, especially when you mix it into rice. It is rich, spicy, and full of flavor, so do not hold back. Getting your hands dirty is part of the experience. Order the shrimp, corn, and potatoes every time. They soak up the sauce perfectly and make the meal feel complete. If you want a casual spot with big flavor and no fuss, this place delivers. read more