Hi, Go early like 4pm for a no-wait experience. Food is delicious and reasonably priced but desserts are very expensive and smaller than they were a few years ago. Will return for sure but will skip cheesecake desserts. [[HIGHLIGHT]]Nicely decorated but on the noisy side, so okay for well behaved kids.[[ENDHIGHLIGHT]] read more

I stopped by to get slices of cheesecake for dessert to go. It's called the Cheesecake Factory for a reason, yum! I love the whipped cream they give with each slice. Salted Caramel Cheesecake: This one was really good! I loved the sweet and slightly salty caramel. Celebration Cheesecake: It definitely gives me Confetti cake vibes! It was tasty and brought out my inner child. read more

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I love the oreo cheesecake. I have gone back to this location various times both togo and dine in and service was amazing. Fast on deserts and same taste. However my togo cheesecakes usually have a better presentation. The chicken and lettuce wraps tasted really good. My server was on the busier side however checked up on my table. [[HIGHLIGHT]]The tables were clean and I would come back to this location.[[ENDHIGHLIGHT]] Finding parking is challenging since the area of the mall was full of parking spots. read more

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Pros and cons: Cons: It took an hour to get my order. When it finally arrived, the steak was cooked to jerky and the mashed potatoes were stone cold. Pros: I didn't have to interact with a single white person the whole time, so definitely worth it! read more

Went for my kids birthday, their choice. We were able to make a reservation which was great. We were seated quivkly. Nice server who took our orders. Food took a while to cone out but everything looked great and it was hot. I had the Pasta in wine sauce. Very hood and light. Of course we had cheesecake to go. read more

The Cheesecake Factory - Pasta da Vinci - American Near Me - Raleigh, North Carolina

Doesn't deserve 1 star. Attempted to make reservations online and discovered that reservations are not available for parties larger than 6. I understand if that's policy and I can comply with that. However, when I called to speak with a live person in attempts to find a solution, the hostess was no help. I ask for an events coordinator and she stated that didn't exist. Therefore, I asked for a manager. I was then put on hold for 29 minutes before they disconnected the line. THAT IS INEXCUSABLE. Prior to being disconnected, approximately 25 minutes into holding, I use my other phone to call. Melanie answers and I inform her that I'm still holding. She puts me on another hold until the Manager, Mara, answers. I explain the situation, and her only resolution is to come an hour and a half early. The moment she hangs up the other line disconnects. Therefore, they knew I was holding the entire time. As a local business attempting to use your establishment for an annual recognition dinner, this was very disappointing. You may as well say that you don't want our $500 business. But that's policy. Sad that customer service is non existent in this location. We shall eat dinner elsewhere. read more

The Cheesecake Factory - 19+ min and counting wait time - American Near Me - Raleigh, North Carolina

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We went on a Tuesday and it was pretty light evening so easy to get a seat. The service was slow to start but overall ended up being ok. Dinner was good. My husband ordered the buffalo blasts ( I tried them and they were really good- something totally different too) I got the Chicken Romano which was also really good. It's a big portion so I am able to take part of it home for lunch the next day too! Of course we got cheesecake and yes the best! read more

The Cheesecake Factory - Crusted Chicken Romano - American Near Me - Raleigh, North Carolina

Always a good meal! Spicy shrimp and chicken with white rice black beans sweet plantains and pineapple chutney. Service was excellent! read more

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I ate here the other night for my anniversary and it was just okay. I really enjoyed the bread (it's always consistently good) but the skinnylicious soft tacos weren't that great. The chicken in the tacos was delicious but the tortillas were disgusting and the side vegetables were very bland. Overall I would eat here again but definitely would not order the same thing. read more

The Cheesecake Factory - SkinnyLicious Soft Tacos** - American Near Me - Raleigh, North Carolina

Had lunch here today, our server was very kind and attentive. We ordered the crab dip, it's siesta delicious! For our main meal, we ordered meatloaf and a Thai chicken salad. Requested plum sauce dressing on the side, wow. Delicious dressing! The bread served while you wait is so good, especially the brown bread. Our dip arrived quickly - one nice thing, the dip arrives with plenty of crab dip [[HIGHLIGHT]]plus plenty of toasted baguette! Our entrees were so good, we both took half home to eat later. Portions are very generous! We took chocolate cherry cheesecake and Cinnabon cheesecake home for a treat later. Only negative - we always are so squeezed in, the tables are ridiculously small and we are always having to rearrange plates/condense plates to make room. Plus, the tables are so close together you almost feel like you're dining with those around you. We actually struck up conversation with next table over since we were in such close proximity. There's not much privacy[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]And the restaurant is very noisy.[[ENDHIGHLIGHT]] Parking sucks - if you know, you know. We had to circle to find a spot at 11 on a Wednesday. Also, it's very pricey. Lunch was $99! Yes. $99. Like almost $100. Insane! read more

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We came here for dinner and two hours after the avocado rolls, we never got our entree's. The server Dylan never checked on us and even had the audacity to ask if we wanted cheesecakes with our togo boxes. The food must have been sitting in the warming light for a long time because my chicken marsala was hard as cardboard when I got home and I don't live far. Their vanilla bean cheesecake is so good but they will lose all the business due to subpar service. If you like cheesecake, buy it to go but never stay for a meal. read more

The Cheesecake Factory - American Near Me - Raleigh, North Carolina

What a nightmare! I have eaten at the Cheesecake Factory at Crabtree Mall many times and have always been very pleased. Not so last night. We waited for our food for over and hour. They were sold out of Cuban Sandwiches??? I ordered a smash burger without onions instead I received a burger with no bun covered in sauteed onions. When I mentioned this to the waitress she argued with me regarding what I ordered. To correct the order error I was brought a bun on a plate. I hate onions and couldn't eat the burger. The manager was no where in sight. Not much of a birthday celebration! I went home hungry. Thank goodness for to go cheesecake. read more

We went tonight for the first time. We drove 40 minutes to try it out. [[HIGHLIGHT]]This place needs a good dusting. Cobwebs and dust on surfaces.[[ENDHIGHLIGHT]] The hostess and host need to be more happy. Our server was great. She was so kind and very knowledgeable on everything! The apps were good. We got the mac and cheese balls alongside jambalaya balls. The orange chicken was the worst I have ever tasted. The rice was stale and the chicken didn't even have sauce coverings a lot of the chicken pieces. read more

My daughter ordered a Beet & Avocado salad I paid $12.95 it was so small it wasn't worth spending my hard earned money or time. My granddaughters got the Factory Chopped Salad it tasted awful for the two of them to say that it must have been. I also tasted The Factory Chopped salad it really didn't taste right. Thank goodness for our wonderful wait staff we had she took those off for us. We definitely will not be coming back again. This was the one in the Crabtree Mall. read more

I've been here 4 times and I've tried many things here, for appetizers I would recommend the potstickers or the shrimp. The Cajun salmon is amazing as well as the steak Diane! This weekend I got the pasta de Vinci if you like mushrooms this is a good choice. For dessert try the red velvet cheesecake or the upside down pineapple cheesecake! read more

The Cheesecake Factory - Chicken pot stickers - American Near Me - Raleigh, North Carolina

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It's a chain.....but with that, the steak medallions were delicious and perfectly cooked to the medium degree requested. The salmon Caesar salad was very good as well. The wait staff were all very pleasant and attentive. Took about 30 min for our meal but they were very busy. [[HIGHLIGHT]]Ambiance ....loud, like a sports bar which I was surprised at.[[ENDHIGHLIGHT]] Would recommend this location if you're Cheesecake Factory fan or newbie. read more

The Cheesecake Factory - American Near Me - Raleigh, North Carolina

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We were in town and needed a cheesecake to bring for dessert to a family birthday party. We were able to get in around 11am, were immediately addressed by the server behind the massive cheesecake counter, and ordered a pineapple upside down cheesecake. The lovely woman serving us (Malia B) made sure we knew to let it defrost for at least an hour before eating it so nothing was frozen. The cheesecake was a huge hit! read more

The worst experience I have ever had eating out. The food and service was terrible. Never again.

Arrived at 1pm waited 25 min. For our appetizer to be brought out. The waiter was great but the service slow at lunchtime. Flatbread Pizza had a nice crust and good flavor. I also ordered the Chinese salad with chicken breast. Huge portion! Flavor was very good! I would order it again. My husband ordered the spaghetti and meatballs. He thought it was a solid 7 but the cheesecake factory on Renaissance Parkway. Spaghetti and meatballs was a solid nine he said the flavor at this cheesecake factory just wasn't as good not that it was bad. It's just that the other one was a little better as far as flavor. read more

The Cheesecake Factory - Spaghetti with meatballs - American Near Me - Raleigh, North Carolina

Went to grab a late lunch/ early dinner with the kids. I am always lost as to what to get there because I'm the person who is lost with too many choices . After flipping pages for 20 min I still had no idea what I was getting . I decided to just get whatever my daughter got. It was a lunch portion of chicken Romano or something it was really good and way too much food. I had plenty to fill a to go container after eating all I could . The server was very nice Overall 5 stars read more

My 3 star off the bat is Hostess! Sets off the mood for low expectations!! Not welcoming and very negative attitude-! Wasn't rude but totally shined me Thank God for Wesley, our Waiter was very nice and a cutie!! Food and ambience-which was. Huge PLUS being with Mt BBYGIRL and her HANDSOME BF!! Food and desert was outstanding!! read more

The Cheesecake Factory - Expresso Martini!! Gots to have when u visit - American Near Me - Raleigh, North Carolina

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This food was amazing! The chicken was cooked through and only had one "weird" chicken piece. The Mac and Cheese burger was absolutely phenomenal. The service was fantastic, no notes. read more

The Cheesecake Factory - Macaroni and Cheese Burger* - American Near Me - Raleigh, North Carolina

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Usually I'm a big fan of this restaurant. I went there today on my birthday, had a free slice which I told my server. She closed out our bill, I went to the counter to see if I could still redeem my birthday slice. After spending over $110 I was told I couldn't redeem it because the bill was closed out. Very poor customer service, even when I had the receipt to prove it and I never left the restaurant. I could've escalated it and ask for the manager. It was my birthday and the server at the counter saw it but was unwilling and didn't care. Never again. Poor service read more

Cheesecake Factory is, and will always be good in book! While at the mall in Raleigh, we just so happened to stumble upon Cheesecake Factory, and of course it was a no brained to stop in for a quick couple bites. We ordered a round of waters because we knew these dishes were carb loaded and heavy. Save the carbs for the food! We ordered crab ragoons, the egg roll sampler, cheeseburger egg rolls, and of course a free bread basket. The bread is the perfect starter for any meal. Idk why people have such a gripe with Cheesecake Factory, it hits every single time!! The waitress was super nice and welcoming. We sat at the bar area and got our food pretty quick. The ambiance is always good. It was lunch time so it was quiet, and nice which we enjoyed. All in all 8/10! See pics below read more

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Make a reservation if you can, this place gets really busy. However, upon arrival at checkin they couldn't find my reservation in their queue. After showing my text confirmation to the hostess she couldn't find it, it took what seems like forever for her to ask for help. Then she asked Jessica for help and that's the reason for this poor review. Jessica was rude as though she thought we were trying to deceive her with a fake reservation. I was so annoyed by this point. Yes, after all that we're were seated but why make a reservation if it won't be found upon arrival?? The Cheesecake Factory in south Florida, many locations, the quality of food and service is way better. Sadly, good customer service seems to be a during art form. read more

Service wasn't good. Food wasn't good...we got fish and chips. The fish had no flavor and the coleslaw wasn't coleslaw... the fries were okay. We also got zucchini fries.. those were delicious. We got 2 cheesecakes coconut was delicious and celebration cheesecake was okay. Coffee was bitter and we were charged 10.00 for 2 cups... I was very disappointed as this was for my birthday. However I enjoyed the time spent with my loved ones. Would I go back... probably not. read more

Food was COLD and and were out of certain pasta's, Been going there for 30 plus years started in Calabasas and lately the restaurant has been going Down Hill so sad I really like that place. read more

Pricy, considering food portions and quality. Service was atrocious. The worst I've had in recent memory. [[HIGHLIGHT]]Ambiance expectation? Belies the overall outcome experienced. Very disappointing.[[ENDHIGHLIGHT]] read more

I visited The Cheesecake Factory at Crabtree in Raleigh on July 10th to celebrate my birthday, which had just passed on Tuesday, July 8th. I spent around $77 on food and drinks, signed up for Cheesecake Rewards that day, and mentioned to my server (Shane) that my birthday had just passed, not realizing the free birthday slice had to be preloaded in advance. While I completely understand the policy, what bothered me was the way I was treated. The server dismissed my request abruptly, called out my name while at the register, and made a loud, uncomfortable comment about my lack of rewards in front of other guests from across the restaurant. There were literally four tables between us when he was talking to me. Who does that? I came in to celebrate something meaningful with my son, and instead of kindness or even basic courtesy, I left feeling disrespected and disappointed. I still left a cash tip because I believe in leading with grace, but I walked away with a bad taste in my mouth. A little empathy would have gone a long way. read more

My family and I selected this restaurant partly as a joke to see what all the hype is on social media about women not wanting to go on a first date here. Silly if you ask me. I had eaten at CF many years ago and didn't remember anything troubling about it. We went in on a Sunday around noon and, though there were lots of people dining, the wait was only around 10 minutes. The wait for actual food was a little long though, but nothing unbearable and understandable since the kitchen was likely very busy due to the crowd. The food was fine. I ordered the Skinnylicious soft chicken tacos. My teen son ordered the Bacon Burger with Mac and cheese. My daughter got orange chicken with white rice. I think my daughter was most pleased with her meal, but my son and I didn't have complaints. The bathroom could've used some attention, but the restaurant was super busy so hopefully it got some attention after we left. Overall, the social media hype is silly and this place is just fine for a date. LOL. But I already knew that. read more

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This is a 3.5 star visit. I came here around 3:45 on a Thursday afternoon, so not too busy. Lady at the reception desk was having to seat people, so getting a seat took longer than normal for a not busy time. She put me in the bar area again, but then I noticed she was putting almost everyone in the bar area. Guess that's the downside of coming earlier. The lunch portions are available until 5:00 so I ordered the da Vinci pasta. The young lady that was my server had the whole bar area by herself. She did an excellent job with so many tables and always had a smile. She brought bread and butter quickly . My food came out in a reasonable time however there were some issues...some of it was just warm and some of it was hot??? The pieces of chicken were small, but two of them had a little bone and some had cartilage . Disappointing, so I won't order it again. Wish there had been a little bit of some kind of veggie with it. I had pecan turtle cheesecake for dessert. It was good but was surprised that the main flavor of it was chocolate. This is due to the thick chocolate crust and the chocolate on top. Very little pecans or caramel. I took part of both dishes home. The tables were clean and when guests left the table was cleared quickly. I appreciate that. I will be back as I am a rewards member and cheesecake is the one dessert I can not resist! read more

The Cheesecake Factory - Lunch Pasta da Vinci - American Near Me - Raleigh, North Carolina

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We arrived for a late lunch/ early dinner and we were seated within 5 minutes. The seating is nicely organized and spread out, comfortable booths. We had the BEST server named Shane, who was very knowledgeable, friendly and super efficient! We never had to ask for anything, all of our needs were met before we even had any. Drinks were always refilled. It is such a relief to have a server who is friendly and on top of things! 10/10! Go Shane! Our food exceeded our expectations! Presentation 10! Taste 10! Timely delivery 10! For a busy Saturday afternoon, quality was top notch, as was service. I hope to be back soon. read more

The Cheesecake Factory - Pumpkin Pecan Cheesecake Pumpkin & Pumpkin Pecan - American Near Me - Raleigh, North Carolina

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My daughter has somehow gotten me here twice in the past two months and I feel dirty. It's expensive for what it is but the portions are large. Yes I eat my food and enjoy it! It's a step up from Applebees or chilis as far as the food and menu and the cocktails have delivered! The triple chocolate cake was dry and bitter don't recommend that. I would highly recommend the corn riblets. My chicken piccata was tender and yummy. It's not someplace i would suggest or choose on my own. read more

I enjoyed a slice of chocolate cheesecake with a smooth espresso martini to cure my insane sweet tooth. Thank you Cheesecake Factory! Tip: sit at the bar for speedy service read more

The Cheesecake Factory - Espresso Martini - American Near Me - Raleigh, North Carolina

I ordered a speciality salad. The order was for pick up. When I was given the salad, I could not believe the small portion. This has happened to me before at this same restaurant . I love the salad so it makes me unhappy that I may need to find something similar. read more

The Cheesecake Factory - Insufficient amount of salad. - American Near Me - Raleigh, North Carolina

Ordered the salmon entrée to go and it arrived without the blackening spice, which was a key part of the dish. I did not realize it until arriving home. It was a huge disappointment because I had not eaten all day. I also received a tangy sauce that was supposed to be scampi sauce, but tasted terrible. After reaching out, I was asked to send a pic of the salmon to confirm that it was not blackened. What type of low budget place ask you to do that. Unfortunately, the interaction with management wasn't professional. Her overall tone didn't reflect genuine concern or good customer service. She could have cared less about my allergy concerns, which I asked them to use butter only and I had a reaction immediately, so I am sure that they did not use butter only. It is important that they take allergen concerns seriously. DC is under the same franchise and care about food being prepared right and especially allergies. Disappointed with both the meal and the follow-up. Based on the manager condescending attitude I will not be dining at this location again. read more

What's not to love about this place. It's beautiful inside and Victor our waiter was amazing. The food was amazing and large portions. It's a no question if you see one just go here. I will be back read more

The Cheesecake Factory - Dinner with friends - American Near Me - Raleigh, North Carolina

Recently had lunch there. I wanted something healthy. The lettuce wraps sounded good. I've had them at other places. So I got the small lettuce wraps for $14. The waiter said it would be more food than the lunch special which was $12. I hate to think there could be anything served that would be LESS food than what I received. I see a photo on this website that has the $12 with 6 pieces of chicken plus avacado slices. That isn't what I got at all! There were three TINY pieces of chicken, literally the size of my thumb. One for each of three lettuce wraps. McDonald's serves more meat in their 4 piece chicken nuggets. It could not have been more than 2 ounces of chicken. It came with a little shredded carrots, bean sprouts and some crushed peanuts. That's it!! I got iced tea for $4, with tax and tip I paid $25 and left HUNGRY!!! I am not a big person! Worse part is, I called the manager much later (didn't want to make a fuss in front of my colleague but wanted to give constructive feedback.) If it were my business, I'd want to make it right and know for future menu changes. The manager didn't care one bit and was basically like "too bad." That solidified that I'll never be back. Also my friend's burger was very undercooked. The only other time I was there in the past year my mom's burger was very undercooked (completely red inside) as well. Never again. read more

My favorite place for a group with diverse tastes, because this menu has something for everyone! Tonight I came by myself on a work trip and it was excellent - fast and delicious. Angie went above & beyond to be proactive & give great recommendations! Made a special order & the kitchen executed to perfection! I'll be back again soon!!! read more

H he or here yesterday for lunch. Much love and service here at this particular Cheesecake Factory. Wait time was minimal and the place was pretty filled with lots of beautiful people. I ordered the old classic Cheese Burger with lettuce, tomato, red onions and a pickle. Paired it off with some regular fries, and wash it down with some good ol seeet tea with a slice of lemon. The burger was big, juicy and delicious. In between two toasted sesame brioche buns. I was very satisfied with this full meal. I love every bite of it. My partner ordered the chicken carbonara pasta. It was welled prepared and cooked. Very tasty and fulfilling. We enjoyed our Saturday lunch date here in Raleigh's Cheesecake Factory Restaurant. Thank you guys especially our server Teshiqua. I hope I spelled it correctly. read more

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