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    The Estates at Turtle Bay

    2.4 (18 reviews)

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    I've posted this review in several locations hoping to warn people from renting from this company. We stayed in Condo 21...definitely stay away from that condo. Unfortunately our stay was pretty awful, and ultimately we left. We checked in on a Friday and noticed that the condo was nothing like it appeared on the website. Instead of looking bright, clean and remodeled, it was dirty and run down. We called management right away and they sent a housekeeper over. She really couldn't do much though...so we don't blame the housekeeper. She cleaned up all of the dead bugs, pubic hair off the bathroom floor and wiped down the counters. By Saturday morning we realized that it was MUCH more...broken fridge, the dryer vent wasn't hooked up, my daughter's bed was broken, the jacuzzi tub didn't work (not that we would've sat in the dirty tub without thoroughly cleaning it), an outlet in the kitchen didn't work, bugs galore (every kind you could imagine) , the air conditioner didn't work properly (but how could it with windows that wouldn't shut?) the master bed was filthy disgusting behind it and it felt like we were sleeping on the box spring. Probably the most alarming thing we saw was the giant rat trap in front of a hole under the sink. The place smelled of mildew too. So, I called a couple of times and left a message once (although they say I didn't) and sent several emails (I later found out to the wrong email address!). Didn't hear from anyone and realized we'd have to wait until Monday, when I called. The only thing this company offered was to send someone over, or we could leave and they would refund us for the rest of our days. Nothing for the miserable weekend we spent there...we couldn't even do our laundry if we wanted to dry it. I will absolutely be writing reviews and finding out what the recourse is for a company that falsely advertises their condo. It's absolutely shameful.

    The non working air conditioner..ahhh

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    Tiki Moon Villas- Vacation Rentals Hawaii - Papaya 3: bedroom #2 of this 3 bedrrom bungalow

    Tiki Moon Villas- Vacation Rentals Hawaii

    (49 reviews)

    If you're planning to stay big or small, Avoid. Horrible…read moreExperience and I finally give up dealing with them after 5 years. We didnt even get to stay here because the owners are back and fourth on policy's Booked in for Dec 2020 during covid. My family contracted Covid days away from trip. We were definitely well within the Covid guidelines of a return policy, but they wouldn't give one so we agreed to just using the credit at a later. After that they more than able to cancel it and tried to reschedule us for the spring . Their availability went away every time. Every few months we would attempt to make a booking, but they were always full. (interesting right ?) Next thing you know two years plus go by. Now she says she's unable to give us any compensation or credit because we're past the two years. It's not our fault they did not have availability. Don't book your stay here. The owners have every intention to get money out of you and lack any type of customer service. Worst customer service and just the worst selfish people. Greed: greed /rēd/ noun 1. intense and selfish desire for something, especially wealth, power, or food.

    Our family of five (three kids ages 11,7,&8) stayed for a week and it was the highlight of our…read moretrip! The free washing machine and dryer helped us to not have to pack so much. The owners are very kind and attentive. They let us borrow some of their boogie boards and beach chairs when we spent a day at Hukilau beach. It was amazing waking up to the sun rise every day. The beach was great for our kids (not too rough, not too deep). We love the north shore area of Oahu and will always stay here when we visit.

    Kuilima Estates West - Advertisement ad a 3 king household and clearly not

    Kuilima Estates West

    (8 reviews)

    Absolutely the worst experience I EVER HAD as a traveler and I grew up on this island . Not only…read moredid the so called manager Nicole not pick up her phone the entire holiday weekend but also downgraded us on thanksgiving because her cleaning lady didn't show up , no reimbursement, didn't get into our original rental till 3:30 didn't have thanksgiving dinner till 11pm .., DO NOT WASTE YOUR MONEY , LACK OF RESPONSIBILITY AND RESPECT NO TOILETRIES AND NO RESOONSE 3 days $3600 and you better believe they have no jacuzzi I highly recommend staying in Airbnb or just turtle bay resort itself... DIDNT GET I TO OUR PLACE TILL 4pm yesterday when we were supposed to be checked in on thanksgiving..., trash host , no shampoo, conditioner soap nothing .., rip

    Want to stay on the North Shore but don't want to spend an arm and a leg at Turtle Bay Resort!?…read moreThis place is a great alternative right outside Turtle Bay's property! Each condo has different amenities and it's a bit difficult to choose one but my parents chose a fully stoked condo that had EVERYTHING you need! 2 air conditioners (one in the living room, one in the master bedroom), a GIANT sofa that literally fit 6 adults comfortably, a King sized bed in the master bedroom, a Queen size bed as well as a pull out couch in the second bedroom, a fully stoked bathroom complete with shampoo bottles, hairspray bottles, a blow dryer, even a curling iron(!), a dishwasher, tons of dishes, tons of extra blankets, pillows, and bath towels, even beach towels and beach bags! It was such a cute beach condo. Whoever owns this place seriously thought of EVERYTHING one would need to have a completely relaxing, worry-free stay! We got 2 bedroom, 1.5 bath condo with the view of pool. There were 4 of staying there and there was more than enough room for everyone. At the particular condo we were at, I loved how secure everything was. Everything was keyless! There was a key fob to get onto the property and we were able to create our own unique passcode to get in the house. There was a welcome letter explaining everything we needed to know about the condo and they even provided a binder with what to do in the area! They even provided a GIANT book of 5 minute bed time stories! How cute! There was also free wi-fi and they even attached a Maikai Card for discounts at Foodland! (For those from out of town, of course!) My dad had requested we have 3 stalls because my family all came in separate cars due to needing to transport lots of stuff for the wedding and Jean, the manager was very accommodating. We were allowed 3 parking passes and took 2 guest stalls as well as the assigned stall to our condo. Sorry for all those condos around us for taking up so many stalls! There is a walkway to Turtle Bay and the beach and it was a quick 5 minute walk away from our condo. We were able to explore the resort without paying any resort fees or high room rates. Hehe. Back on the property, the pool area was super cute with grills and a covered area to sit. We took FULL advantage of the pool and grilling area. In fact, our first night, we took over the whoooole area! We had a BBQ with 30+ people and it was a blast!! The pool does close at 9pm so we needed to be out by then but that was no problem because we started BBQ-ing early. Overall, I would definitely stay here again if I needed to stay on the North Shore! Just need to really do your research on picking a good one.. I'm not sure how my mom booked this place but it was definitely on the nicer, more modernized condos. My family was staying here for a wedding, therefore extended family rented out the 2 condos next door to the one I was staying at and theirs was nice but didn't have as much included (i.e. 2 air conditioners, a fully stoked bathroom, beach towels with beach bags, etc). Looking at other reviews, it's hit or miss at this place so ask a lot of questions and look at the pictures and read the description on the condos before committing!

    C & C Realty Inc Turtle Bay Condos

    C & C Realty Inc Turtle Bay Condos

    (7 reviews)

    $$

    We were with a group and we stayed in the Turtle Bay condos for a week. We rented 3 Condos. The…read moreprice and the location were excellent. We rented 3 units and each were clean and homey. The one I stayed in had able sleeping areas, plenty of kitchen appliances and comfortable furniture. The condos are within a gated community and have 24 hour security. I did not speak with the reservation staff but from what I gathered they were very accommodating and helpful. The only complaint from most in our group was the difficulty at times getting through the community gates. C & C reality only allowed us ONE gate key card per condo. In one unit we had 3 cars and had to share the key card. We had to do a lot of walking to give someone the key card who is at the gate waiting to come in. A gate access key punch code would be much easier. (ONE STAR WAS TAKEN AWAY DUE TO THIS ISSUE)

    We recently stayed in #160 West - Upon arrival at our condo, the bathrooms had not been cleaned…read more(urine pooled up on the side of the toilet), there was a used dental pick on the floor in the bedroom, a pile of red (jelly?) on the carpet in the downstairs bedroom, the pillowcase still had smeared makeup on it & stunk like body odor, and all of the counters seemed like they hadn't been wiped down at all. Also, the sliding door in the lanai was completely off track & we were constantly having to fix it. We paid a $250 cleaning fee, but it didn't seem like the unit had even been cleaned prior to our arrival & we had to clean up the prior guests' mess. They wouldn't refund any portion of this $250 charge because I hadn't complained earlier. They stated that "because the first mention of this was after your check out date, there will be no refund". Additionally, my credit card was charged an additional $1,350 that I didn't owe - we found out later that they had charged my credit card as payment for someone that was staying in the condo next door. (we got it refunded about 2 weeks later). I hate to complain, but all of these problems just kept piling up...

    Ali'i Beach Rentals - View of Diamond Head just steps from our Vacation Rentals

    Ali'i Beach Rentals

    (95 reviews)

    We spent a month in the Royal Moana property in Waikiki. unfortunately we were not able to get a…read moreunit with a parking space and if you are renting a car for your stay then a parking space is definitely necessary as other parking in the area is difficult to find and very expensive. The unit was mostly clean , the kitchen well equipped , loved that there was a good coffee maker and rice cooker. We felt safe in the area. The little Waikiki market next door was convenient but is very busy and a meeting place for homeless and others hanging out. They were very responsive to our needs and quickly responded to fix a couple issues. communication was excellent. the beds were comfortable but the other furniture was not. a wicker settee with a thin, worn and well used seatpad was the only seating except for two plastic molded chairs. we found the area noisy , busy ,a route for fire trucks, police and emergency vehicles . however it is very close to restaurants and all the life Waikiki has to offer if that is what you are looking for. the condo and area would not be our choice again but thats just because of what we enjoy and would want next time not because there was any problem with Ali'i Rentals. We would like to look at their other properties and have no hesitation renting from this company again.

    Not trustworthy! My husband booked a place for us as we look for longer term housing. A while after…read morebooking and getting confirmation, they sent an email. It's a holiday weekend and they demanded a response the same day. We replied the following morning but were told they already cancelled our reservation. Wouldn't we just book again at their new price that's $1,500 more? Talking to them to try and resolve, it was clear they just wanted more money. There was no urgent issue, they never called, they just decided they could get more money than our reservation. So be warned if you reserve with them... they may leave you hanging. EDIT: The owner left a response citing verification processes. We completed everything asked for on booking and NEVER received any communications on August 28 or 29. I have the message receipts and can gladly share. Our only message was Aug. 30 and we responded within a day, despite the holiday weekend! The property was still available. They just wanted to jack the price over $1k.

    The Estates at Turtle Bay - hotels - Updated June 2026

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