This was our last experience. Visits to Longhorn and Texas Roadhouse have far exceeded. Especially at this cost, this is unacceptable. This was expensive trash.
Overall; it's overpriced, outdated and I had to cook my own food. At this price point, the server should know the menu, especially a limited one, should know more wines than moscato, should be present, and should not have to state "full bar;" it's implied. Two glasses of wine and two four-course meals was $160 with a suggested 20% tip. The Melting Pot was unpalatable. If you'd like to spend this amount, go to M at Miranova.
We had reservations at opening and walked in to see that they were not ready. The bar had straws, napkins, plastic bags and limes strewn about. The bar chairs were sloppy, appearing as if they hadn't moved since the night before, sparking concern that it hadn't been cleaned. There were no servers to seat waiting customers, all with reservations.
While we did enjoy the intimacy of the booth, it was filthy. The panels and the shelf above the seats (right behind our heads) were visibly dusty in layers of hair and fuzz, not exactly appetizing when it's right next to your food and face.
Our server was not helpful with simple questions about the dinner menu; it was clear he was not knowledgeable and stuck to a script. When asked about their wines, he could only tell me that they had moscato and seemed confused when I asked about dry whites. I had to look up the wine list on my phone while he popped his hip and sighed heavily. In his defense, I heard the exact speech from the neighboring server so it sounds as if it's a training issue. Regardless, neither of us received our correct drink order. The table next to us was attempting to order a cocktail and the only response they could get from their server was "we have a full bar?" She had to explain exactly how to make it and could not get an answer about what labels they served.
The cheese fondue was very good. However, it came out cold so we had to wait for it to warm at the table. After a while it was too hot and began to burn the sides. Fortunately another server noticed as he was walking by and turned it down for us. We found it odd that celery and carrots were provided and not broccoli with cheese fondue but that's a personal preference. We did not care for the carrots and celery. You may ask for additional bread and vegetables, although for two people it's quite filling.
The protein portions are decent but the food is very bland. The "cooking style" likely would have made a difference but we unfortunately took the advice of our server. I even asked "won't this just boil our steak?" and was assured it would not; that this was the best "style" with our selection of filet and that "everyone loves it." That was a big mistake. Our filet was tough even at medium rare and it tasted, shocker, boiled. The steak was not seasoned prior at all. They bring out a small serving of dipping sauces with a description and pairing suggestion. Good protein needs no dipping sauce, especially filet. Unfortunately, I had to use the blue cheese sauce just to choke down the tough, tasteless steak. My wife left hungry; she couldn't choke any of it down because it made her nauseous.
The dessert course was not good. While the chocolate/ peanut butter fondue was tasty, it was overwhelming and chunky. Clearly ingredients had separated. We could barely use it on anything due to the taste and consistency. The fruit was old, not ripe and slimy but we had to use it as a palette cleanser. The waffle pieces tasted like flour and the macaroons were tasteless. We did really like the cheesecake, which of course required no fondue and the fudge brownie, again, with no fondue. The Rice Krispie chunks were actually very good with the fondue but nothing else was paired well. It was as if they just threw a bunch of sweet pre-packaged items on a plate. If they kept it simple with limited selections it would have been much better. This was trying too hard and executed very poorly.
The atmosphere was nice. However, there were a few factors that hurt our experience. A family of four with elementary-age children decided it was appropriate to play games and watch videos at such a volume that we couldn't hear one another. Another family had a less than 12 month old who screamed and cried for two hours.
Bathrooms:
I was disgusted. Again, clearly had not been wiped down properly in quite some time. Everything was covered in dust, fuzz and hair. There were holes in the drywall to include where it was obvious a shelf had been pulled from the wall and simply shoved back. The walls of the stalls had substances caked, smeared and splashed on them.
The Melting Pot was a massive disappointment. Everything should have been done better. There was no value in this advertised fine dining and high quality restaurant. Very poorly executed. read more