My sister brought in her dog and someone at pampered pets had the coronavirus and they told us to come back another day and for the inconvenience they would give us an another appointment on the house. And she is from LA and I sent her there because she was visiting. I'm a first responders Registered Nurse and he treated me with the upmost disrespect while I'm out trying help the community and the the son of the owner said I was "hostile" over the phone, when I brought up free grooming and then hung up the phone. I hate people who go back on there word. Truly disappointed. read more

We are in a Shelter in place but our Beagle really needed his nails trimmed. We call his vet and the said that they couldn't take him because it was a non essential service but they gave us 2#'s to someone that could help. We called one no answer, So my husband said I think there's a groomer in Milbrea that he's seen. We drove there and it looked plain and it was closed, so we called and they answered immediately, we made an appointment for the next day. Brought our Beagle and the place is small very clean affordable and the guy was so so pleasant we were so happy to have experienced a service here. We will DEFINITELY be back. Thank you for taking such good care of us in these trying times read more

Great service, great prices, and great people. Family owned small business. I brought my puppy here and they were very caring. He is an over excited pup and they handled him with ease. Cash only so bring cash. If your dog needs to be groomed, bring them here if you want your dog to have quality care. Thank you!! read more

This isn't a place to groom your cat. Period. The business is oriented towards serving dogs as they don't have the proper grooming tools to trim a cat. Instead of a trim, we got a complete shave of our cat's fur (who the hell shaves their cat's hair down to the skin). The person in charge, Oscar is the heir to the original owner (who's been there for 20+ years) according to Oscar - which I guess explains the original client base, but it's under new management now. When we called back to complain about the miscommunication between the shave Oscar was extremely rude, confrontational and said that I was in the wrong. Not once did he acknowledge that he never said BALD shave. Trust me, you're much better off going with a different pet groomer if you're a cat owner. If you don't believe me, you can see an excerpt from a previous review where again I'm presuming Oscar didn't communicate correctly the nature of the trim: "Just wanted a light trim and her paws cleaned up and nails clipped. Told them not to shave her - VERY SPECIFIC INSTRUCTIONS. I don't even understand why any well trained groomer would need to even be told to NOT shave off the long hair on a long haired dachshund." This demonstrates the pattern of lacking customer service and inattention to detail + their trigger happy fingers towards shaving animals - for whatever reason. At the end of the day, this place is very unprofessional, the workers didn't have a uniform on, the place is cash only (and doesn't even take cards), there isn't a waiting area. On top of all of this, as I mentioned earlier, Oscar let his pride take over his business and couldn't man up to the miscommunication. Don't bring a cat here to get trimmed / groomed. read more

Oscar is amazing at what he does , I have been taking my dog there since it was a puppy and would always come back home well pampered and super happy. I have never had any complaints upon his work on my miniature poodle nor upon him , he's very sweet and willing to do anything to make sure you are happy with results! Definitely recommend, help keep the business going ! https://www.gofundme.com/f/pamper-pets-funding read more

Threatened and insulting me and my kid when venmo payment issue arose, not my fault. Completely unprofessional. Could not perform grooming service. Dog was too scared. That says enough! read more

I was looking for a groomer that could handle a dog that suffers from separation anxiety. I drop by to meet the owner and see how my dog would react to him and his shop. The owner, Oscar was very nice and my dog, Sheba kept her distance and didn't try to leave the shop. So I scheduled an appointment for grooming the following week. When we arrived Oscar took the time to get acquainted with Sheba. And she was fine until the bath. The person that bathed her was having some difficulty. Sheba was whining and backing a lot. Oscar went to help his helper, as he was finishing up Sheba's bath I heard him talking to Sheba. He was using a very calm soothing voice and Sheba wasn't whining or barking. He dried her, cleaned her ears and cut her nails. Sheba was so calm. I was so pleased with Oscar, usually Sheba puts up a finish with new people , especially males. The whole experience was great, we'll be returning to Pampered Pet. read more

I was a bit nervous since I never in my life needed a cat groomed. However, due to now owning a long-haired cat I was in need of help with trimming of the back side for hygiene reasons. I was like a nervous mom dropping off her kid for the first day of school but to my surprise when I picked her up she was not under any stress and the grooming was just what I requested. Friendly and quick service. I will be back. read more

We've been coming here for the past few years and they are really good with our shih tzu mix, Lola. Our dog is a bit spoiled, but they are super patient and will work with her. They do a fantastic job on the grooming, and it even looks good when it grows out a bit. read more

Very friendly groomer. My maltipoo looked so cute after her groom. Highly recommended grooming salon. Took several hours to have my dog groomed but overall very satisfied. High probability of returning back for future grooming again. read more

Had the most awful experience at this dog groomer , and I would never take my dog back there every again ! I have an Australian Shepard (naturally long hair / thick coat) and the groomer was too lazy to brush threw the tangles that he shaved her completely until her tail was completely raw and she had a gouge on her stomach that was 6 inches long and at least 3 inches wide . They poured tons of stop bleed on her without telling us, and locked her up in a cage all day because they didn't want to call us to tell us the bad news. We dropped her off at 8am in the morning and we barged in @ 5that night because we still didn't heard anything . Now my dog is terrified to ever go back to the groomer and her coat is ruined for the rest of her life. I miss my fluffy little baby. I RECOMMEND NEVER GOING HERE ! read more

The Pampered Pet - My pretty baby before they butchered off all her hair ! - Pet Groomers Near Me - Millbrae, California

See all

DO NOT BRING YOUR PET HERE! These people BROKE MY CAT'S JAW at around 1pm and never bothered to call me. I found out at 5pm when I came to pick him up. Worse yet, they could have walked him to the vet clinic located directly across the street but they chose not to. TOTAL NEGLIGENCE on their part. My cat had emergency surgery and his jaw was wired shut for 6 weeks. My poor baby was eating from a feeding tube from the side of his neck. If that wasn't bad enough, they had NO BUSINESS INSURANCE and therefore we were stuck with a $7K vet bill. I took him to small claim court and I won. But, to this day, they have not paid me one cent. These people should NOT be in business. read more

NEVER going back here! We brought our 2 dogs to this place earlier this week and my dogs came back with anxiety and scabs on their body from a super close shave to their genital areas! We just came back from the Vet yesterday because our dogs have not slept since we got them back and found out that one of our dogs might has a fracture on his back!! The Vet was livid as to why they shaved that close to their skin and told us that our other dog might have been dropped from a high place or his cage. Since that day both of my dogs came back uneasy, lots of crying, and stress anxiety per the vet. What did you do to them???? after reading the other reviews which we should have done prior to bringing them, I'm not surprised as to why people have written such horrible reviews! Now we've paid over 500 to rectify what you've done. Our pets are our family, you should take better care of them since that's what your in business for. read more

My parents took our new puppy we adopted to get her first haircut. Using Yelp, this seemed like a good place to go to. I'm not going to go into detail on how much my mom disliked our puppy's haircut because it can be subjective. However, there were many things that left us appalled. Most importantly, the groomer CUT our puppy's skin in MULTIPLE places (including a deep, long cut in her nipple area) and did NOT notify us. We only noticed when we took her back home and saw the scab the next day. I know for a fact it wasn't there before because we always rub her down every night before she sleeps. Overall, I would strongly recommend my fellow Yelpers to go elsewhere if you cherish your dog's appearance and well-being. I am extremely disappointed. read more

Mary Lou Lathrop, caregiver of The Pampered Pet, has cared for our several cats for nearly 20 years. She is reliable and gives the cats loving and professional care for all the times she has worked for us. Our travel has been as long as 3 weeks and as short as a long weekend. On one trip she gave our old and sick cat subcutaneous injections that prolonged his life. She is not a vet and could have begged off, but she did volunteer to do that for us and our cat, for which we were most grateful. On a subsequent trip, when the cat grew very sick, she called us on the other side of the country, and we were able to call our son in the Bay Area, so he could come and take him to the vet. We give Mary Lou the highest praise for her work. Douglas & Carol L. read more

Took my dog to this place back in June so I hope things have improved for them BUT: Found this place through yelp and the reviews seemed great so I made an appointment. I have a long haired dachshund mix that requires a little bit more attention. But Since she's been going to various groomers in numerous states since she was a puppy, she's pretty use to the entire process. They didn't ask for shot records or anything and that should have been a red flag. Just wanted a light trim and her paws cleaned up and nails clipped. Told them not to shave her - VERY SPECIFIC INSTRUCTIONS. I don't even understand why any well trained groomer would need to even be told to NOT shave off the long hair on a long haired dachshund. When I got her back, she was shaved and the nails were still to long and jagged. Boot camp haircut just like at bark and bubbles. They called me twice to tell me they'll need more time with her leading up to about a 5 hour wait (horrible time with the tragic results). She came home and threw up and seemed so sick. The place was SO messy and entirely unorganized. I don't advise this place and won't go back myself. I read that the owner has been doing this for 30yrs... Maybe it's time for a change. read more

I hate writing long reciews but this is a must. First of all ask about your pet and how they serviced to them and not just about the haircut. Don't go here if you want your dog to be pampered. The place is called Pampered Pets and they didn't even pamper him. LAZY. My Shih Tzu's fur doesn't smell good, looks like they are cheap. His hair is uneven because they cut his hair last. He also has a CUT on his skin making some of his fur have dry blood. The owner of the store was arguing with me but I ask a simple question : Why does it take so long to cut his hair ? Waited for 5 hours and no wait time given. Asshole owner tells me "I'm doing you a favor to take him in." I told him straightforward if you knew you guys are booked why didn't give a time? If they been cutting hair for a Business then how can they not know per breed? I told him you are not answering my question. Then he says its because of the matts under his chin. Come on that only takes a fast shave off, which my vet told me earlier today before we came here for his haircut. The owner has three sons that looks like the manpower of this place could have finished already. Even more RUDE the sons butt in the conversation. Overall, the customer is always right and he was Objecting to everything I said. Then he says " you know what I am not going to cut his hair anymore don't come here." I told him if you want your customers to be happy give an exact wait time. What you will not do service to me because I asked this simple question? It looks like they always take more dogs in, let them wait in the cage for 3-4 hours. Haircut is like 1-2 hours. I can't even ask my questions without him overlapping me, I told him I don't like being overtalked of with you and even his sons talking over me. Yes I got a haircut that was decent. read more

Took my maltipoo here to get groomed after her mom died and she was very timmid and wouldnt let anybody groom her but me. So i told the groomer the story about mi Bella and he told me i had nothing to worry about and that he would take care of her. So i went to pick my dog up 2 hours later and she was at home withh the groomer and his family. Trini and his family did a wonderful job and i am very pleased i definitely recommend this place and will go here for years to come!! Thanks a lot read more

We tried them after numerous bad experiences at PetCo. When I picked up our dog, she looked beautiful. She is a Chihuahua terrier mix and often times it can be hard to cut her fur. But we picked her up and her nails were short and her fur looked beautiful. The only thing I was concerned about is they said they did her anal glands, but she is still rubbing her butt on the ground so I don't know if they really did... read more

The owners seem like very genuine people. They did a great cut on our labradoodle Otis and were able to squeeze him in last minute when our usual spot didn't even return our phone call. Our new local groomer! read more

Amazing! Fast and detailed work, nice and gentle staff. We took Miley and they did know exactly what we need. Thank you very much!

Small perfect local talent. You need your dog done perfectly this is the only guy in town. Sure you can go to petco, but why? Three of my dogs are treated well and are always great when they come home. You pick the style and he will make your little pet a show pet. Keep it up Amigo. Great service read more

So worth it.. I used to live close by and have Been bringing my two malteses here for years . Now that I moved far, I tried a new place and totally regret it. I rather drive here and wait around for my girls then take them anywhere else. They are super nice and caring.and the girls look great after they're appointment. Best ever ... read more

Came in here last min for a wash/blow dry. My poodle had many knots and he was able to brush them out carefully taking him time so my dog teddy didn't get hurt. He exceed my expectations and also teddy smell so nice! He was happy there and also happy to come all cleaned and glowed up read more

My cat Bette is a difficult cat to groom. She's a domestic long hair but she loves her lion cuts. When I found Pampered Pets (the sign on the shop reads so), I was so relieved. The family takes great care of my cat and she looks so cute after all the fur is taken off. She actually seems relieved to be free of all the self-grooming. Every penny you spend at this family owned shop is worth it. read more

Many thanks to Oscar & the Pampered Pet staff for their awesome full spa treatment and haircuts for our 2 Senior terrier mixes. I feel completely comfortable with our pups being in their care. Plus, since I'm recovering from ankle surgery and could not drive our dogs to their shop, Oscar picked up and returned each of our pups separately ... they fight so needed to keep them separated. Thank you Oscar for your extra special service and care for our dogs and I! read more

I have been going to Pampered Pets for years.I have always brought them my basset hound children.Jenny,Quincy and Barney all loved going there.(all are in Doggie Heaven) Now I take Farfal,Apples and Emma and they come home sparkling clean,smelling great with nicely clipped nails Trini and his family are the best! read more

Great and friendly staff. I brought my exotic shorthair in for a bath and comb out and he came out so clean! It took about 3 hours. My cat hates water and baths but they were still able to do such a great job! read more

I take my 2 year old yorkie and I'm always happy with the results. The place is very afordable. It's a husband and wife team very friendly and they always try to fit you in even if it's at the last minute ! read more

The Pampered Pet - Pet Groomers Near Me - Millbrae, California

Love Pampers Pets And There Nice Family..Really Welcoming They Are So Patient With Your Pet And Really Caring.I Highly Recommend This Pet Salón For Your Cat Or Dog.. read more

Needed a quick bath for my cat who had just been cooped up on an international flight for 16 hours. Although I had no appointment, they worked me in the same day and had the cat bathed within a couple hours. Though they only take cash (and perhaps checks as others have indicated) they couldn't make change for me. This resulted in my paying a larger than expected gratuity but, at the end of the day, I just chalked it up to getting a last-minute service. The cat turned out clean, he wasn't in any obvious distress, and they even put a clean towel in the bottom of his carrier. read more

Oscar was so amazing! My cat managed to get into my wax warmer and ended up with a massive patch of wax in his fur. Oscar was calm and kind and handled my pet well. Thank you so much! read more

Dam, these guys did a great job with my cat. (white, long haired, albino) He had mats of tuff on his back that I couldn't handle. His quality of life was going down hill for a long time. Mad respect for taking care of animals and improving their life. I know my cat, he came out like he wanted to stay with them. Great family owned business and with the Bob Marley dreadlocks on my cats back they stayed true to their initial quote on the job which was btw a shave a wash and nails. Its like i have my cat back. Good on you guys and your familia. 49ers are going to be bad this year, but you all were honest, fair, did quality work, keep going and franchise that! Wish you the best! Man you all gave a really cool tail, shaved so his butt doesnt get dirty but left an awesome tail....very artistic. Do your thing. -Matt and Pinky read more

Making this short & sweet, Oscar & family have got to be the best Pet Groomers ever, been going there for years & guarantee you can trust your pets with them, from pups to elderly, pure compassion. read more

Pampered Pet is my one and only go to place for my Fur baby's grooming needs. The lady owner is very sweet with pets. Oscar is accommodating with last minute request. My fur baby comes out looking beautiful every time. Wagging her tails to say good bye to Oscar. read more

Small friendly place, friendly to humans and canines. Quick services, well done, reasonably priced. They do exactly what you want for your pooch, no surprises. I've taken my dogs elsewhere and no matter what I said before, they always came back with a crew cut! If I had wanted 2 little skinheads, I'd done it myself ;-( They're usually busier on Mondays (muddy weekend hikes/walks?) and Fridays, so call ahead. On other days, they can usually fit you in right away. Easy (& free) parking on the street too. read more

This is an overdue review for why i stopped going to the pampered pet. I use to come here all the time when the owner ran the business and my dogs loved him. Since he retired and his son took over my dogs were ill groomed and had been coming home shakinging, one got sick multiple times after a grooming. My dogs were always happy with the father. I couldn't bring my dogs back there anymore as something was wrong with my babies afterward. I wish the father would come back. read more

The only reason I give this place 2 stars is because he took us last minute, before the holidays, but If I had time to pick somewhere else I would. Otherwise the haircut he gave I could have did at home. The store is not that clean, doesn't make you feel good dropping off your pet there. He said my dog almost bit hime but He must have done something wrong cause in the 5 years that we have had her, she never tried to bite anyone for any reason. I do not recommend this place if you care about how your dog looks and is treated... read more

I take my maltese & tibetan to Trini every 2 months or so. Short notice appts are OK, even for Saturdays. Fast, reliable, and low-cost. Easy location, convenient times, friendly service. What more can I ask for??? Can't go wrong with Trini! read more

Took my dog here after reading the reviews on yelp and was not impressed with the service. My dog did not receive the cut I asked for and was semi wet when I picked her up. The price is definitely cheaper than most places, but wasn't worth it. This place may be better suited for smaller dogs. My pitbull/collie was the only medium sized dog there. read more