My partner and I love this place and been going here for years. Every time, the ladies were kind…read moreand nice. We tend to tip ~20% after each service (occasionally higher when we get our favorite massage therapists) We went last night and the lady with the Zelle name "Li Zhao" was quite rude. Instead of asking if we want to tip, she asked if I had Zelle. I knew what she meant and said yes. I did a rough math estimate for 20% for both therapists and sent the money. She asked if it was supposed to split for two therapists. I said yes she then said something to her coworkers and acted like it was not enough until a coworker said something back. She then turned around looking upset but still said thank you. We left confused and felt like she was judging us for tipping 20%? In my opinion, tipping should always be OPTIONAL but I will always tip for services knowing it is optional. Also here's the math: the total was $254 and I tipped $50 which is ~20%. I did the math in my head so I knew I maybe short with some change. When I do the calculation on a calculator it should've been $50.80. I was short $0.80 but I didn't think that much would be bothersome??? Giving 4/5 for all the good experiences. However for the lady, 1/5 for greed.

I've been coming here for 6+ years and the service is wonderful. The rooms are beautifully…read moredecorated and calming. The lighting is well adjusted to help you relax. I usually have a 90 minute massage since it helps me fully relax. The hot stone treatment is amazing. Highly recommend

Willow Glow has become my go-to spot for facials, and honestly, I don't see myself going anywhere…read moreelse. Lynn is AMAZING--she's done my facials so many times now that she just gets my skin. Every session is spot on and tailored to exactly what I need, and I always walk out feeling super refreshed and glowing. The vibe is clean, calming, and welcoming, and the staff are all so kind and attentive. I did have a small scheduling issue, but they handled it promptly, apologized, and made it right. Great customer service all around!

I would not recommend Willow Glow Clinics. I purchased a series of facials beginning in January…read more2025. By April 2025 my last visit, I experienced facial burns after a red-light treatment was left on for an extended period. As a result, I dealt with significant skin damage, including persistent peeling and rash‑like symptoms, for approximately eight months. I contacted the spa multiple times--by phone, email, text, and by sending photos of the damage--but received no meaningful response or follow‑up. Despite my repeated attempts, I was never contacted by the owner. Additionally, the business has changed its name three times since my visits in 2025, which I found concerning. I am still paying for unused facial services but no longer feel comfortable returning. All I have requested is a direct call from the owner to address this situation, but to date, that has not happened.

Absolutely the best massage I've experienced. I requested the deep tissue and felt re-energized…read morefor the weekend. Lovely people! I highly recommend ~

This was my first time here and I came because of the recommendations. I was looking for a prenatal…read moremassage and it was phenomenal. They were super careful and intentional with the massage. The location is clean, lots of parking, and really kind staff. My husband also got a massage and he too left feeling relaxed. We loved this place so much we pre-booked our next appointment. This place is also reasonably priced for what you get. Highly recommend checking them out!

My first time at a Korean spa, and it was a great introduction! The facilities were very clean and…read moreneat. I've never done the full rotation of hot tub to dry sauna to steam sauna to cold plunge - it was genuinely painful. If you've never experienced this, be prepared to get your heart racing. I was expecting a relaxing experience, but the saunas will leave you out of breath, and the cold plunge will shock your system. It's supposed to be really good for detoxing your system, and I definitely felt like I sweat out a bunch of toxins. We really enjoyed the massage chairs after this whole rotation and showering. The massage chairs are super comfortable and have a variety of massage options. It was so soothing that I fell asleep during my massage. There are a variety of popular scrub massage options that I did not try this time around. The downstairs co-ed dry saunas were a bit underwhelming. The saunas were comfortably warm and had blankets to rest on. These saunas didn't seem to be for the purposes of detoxing since they were at a moderate temperature. I was so comfortable that I ended up falling asleep in multiple rooms lol. Bay Spa was the perfect introduction to Korean spas, and I will definitely be returning!

This was my first time doing a Korean spa. I had previously only eaten at the cafe for lunch and…read moreloved their kalbi rice bowl so I came back for the spa experience with my friends. Once we paid and given key to lockers and 3 towels (1 large & 2 small), we locked up our shoes (only) in the lockers to the right of the front desk. Then headed inside to grab a pair of slippers from the shelves to the left (don't grab the ones in the basket on floor which are for used slippers). Then head upstairs to the locker rooms to change and store your things to the same numbered locker. Also, grab a pair of shorts from the shelves in there. The room with massage chairs is nice if you can find a good chair. The first massage chair I tried was perfect for my needs because I have neck and shoulder issues recently but the massage chair I have at home doesn't even reach my neck and only somewhat knead my shoulders and massages whole body. This chair (where the display controller is mounted on right and has a "neck & shoulder" function) was able to focus only on the neck and even up the back of head and down to the shoulder and shoulder blades areas only (pull out the padding behind the head area if you don't feel much happening). Some of the chairs did seem worn down and torn up but many were in good shape as well. Downstairs is the 3 Jade, Clay, and Salt rooms including an Ice room. No slippers inside rooms so place slippers on the shoe racks outside. Be extra careful going inside the clay room. There are handrails to help you get in and out because the clay balls are actually a few inches deep and very slippery and it's kind of like you're stepping into quicksand. My friends did the body scrub while I did the massage. I don't know if all masseuses massage the same way there but I did not know that the massage included being stepped on. I am a very petite gal and Gina was a bit bigger than me. It wasn't just stepping with one foot but with both! I don't know how much of her entire weight was on me because there were two ropes hanging for her to hold onto but I felt like I was being tortured during the 10-15 minute that she was on me. I can understand if the client is much bigger and so you need your full weight to get enough pressure, but I am only just around 100 lbs, petite, and asked for medium pressure and was still stepped on. After that massage, certain spots around my back and pelvis (boney spots) seemed as if they were bruised cause they hurt with even just touch. She handed me an envelope afterwards for tips. I still tipped her but I don't think I would get a massage there again due to that experience. Maybe if you are a bigger build or get a different masseuse you might enjoy it. Overall, her massage was not all that useful, or even if it was, the stepping on undid it by giving me a traumatic experience. But there were a few times I thought what she was doing didn't seem like it did anything. If I hadn't gotten the massage, I would have given 5 stars because the facility and front desk staff I encountered were great (I asked front desk about adding massage and she was very friendly and helpful and immediately was able to book the massage for the earliest opening a few hours later), but I had to take a star off just for my experience with that masseuse. Would go back to the spa to unwind and relax, but I will most likely not get massage there again.

It's been about 2 1/2 years since I last visited this location, but it continues to be a relaxing…read moreoasis in the middle of Santana Row. I was way overdue for a relaxing treatment, and Burke William didn't fail to deliver! 10:15 AM on a Friday in late May, parking was easy, and most of the stores on The Row were just waking up. Ascending the staircase to the front doors of BW, almost feels magical. I was quickly greeted, given a key to my locker, and then the doors of Oz opened! The lighting is just right, and the facilities are spotless. The robe awaiting me in my locker, unfortunately, was a size petite... I'm 6'1" 250 pounds though! I encountered another patron (i think) who reached through an 'employees only' door to find a 4XL sized robe which fit perfectly. Took a 15 minute jacuzzi. After helping myself to some cucumber, water and lemonade, I relaxed/napped in the waiting room for about 10 minutes... Waiting for my name to be whispered. The shiatsu/Swedish massage from Deirdre (sp?) was exquisite! Right pressure. Right amount of engaging conversation. She answered my questions and offered suggestions with just the right amount of empathy. After the 50 minute massage, I returned to the locker room for a session in the sauna, steam room, and took a shower. I wish the changing area in the locker room was a bit roomier, but that is my only gripe.

I will never come back here after today. I had a 10AM Facial…read morescheduled they call me at 9:15AM to tell me that the person assigned to do my facial wasn't available and they could fit me in but not till 1:30PM I explained i came all the way from SF and was already in the area. Customer Service was horrible no remorse or didn't feel like they cared about how upset I was Didn't even call me the night before when she said they knew about it since the night before or I would've never made the trip out. Wasn't really give any other options but to wait till 1:30PM so I did not take that option since I was already in the area at 9AM. Horrible! For how expensive it is this was the worse customer service! My email is amarie18@yahoo.com if you Need to reach out

Amazing couples massage! Better than popular places I've been to like tea house space in Santa…read moreCruz. Definitely would come back! I'm free of back pain

Exceptional massage…read more It was my first time booking a "Thai Yoga Massage" and let's just say, TOP TIER. After our massages, we learned that the owner actually sends his masseuse to Asia to learn authentic techniques and boy did it show in their work. You can tell this business takes a lot of pride in their craft 10/10 would highly recommend will definitely be back. Great customer service.

I was surprised to find out that Phenix Salon Suites had opened in Oakridge and offered a great…read morearray of hairstylists, facialists, and manicurists. I booked an appointment in the morning, and left refreshed. Iveta is such a great esthetician. She offers a customized facial based on your skin concerns, and the time she spends interviewing you and asking questions doesn't factor into the time spent on your facial! You can tell that she really cares about her craft. She discusses the ingredients in each of her products and what they aim to do. Her hands are so gentle as she works the product into your skin, she asks you about your skin concerns and also observes them herself. She always makes sure you're comfortable and her bed is heated and in an ergonomic shape for massages too!!! I left very refreshed and rejuvenated. I will be returning to book the combination full body massage and facial when possible.

I love coming here to Iveta! I've been a long term client because I love her services. I started…read moregoing to her when her studio was on East Capitol Expressway and now that she's at Oakridge, I had to follow her! The first time I came here, I had booked a 60-minute massage and it was so relaxing, but I felt like it wasn't enough. Since then, I've always gotten the 90 minute massages! I've also gotten a facial by Iveta and that was super relaxing as well. Iveta is awesome at what she does and is super mindful where she'll ask if there's any specific area I'm struggling with. There was one instance where I really needed a massage but there was no availability on her calendar so I called her and she was kind enough to fit me in! I will always come back and support her because of her amazing services!

I had a really lovely, luxurious experience at The Spa Los Gatos. From the moment we arrived, the…read morestaff were warm and welcoming, offering champagne or sparkling water and giving us a full walkthrough of the space. The amenities really stood out. There's a cozy library area with unlimited snacks, water, and beverages, which made it easy to relax before and after the service. The women's changing room was spacious, clean, and thoughtfully stocked with everything you might need, like hair dryers, vanity stations, hair ties, lotion, Q tips, towels, slippers, and more. Everything felt well maintained and smelled nice. If you need to head out for any dates or event after receiving the service, you can do so easily here. I booked a deep tissue massage, and my masseuse Mila was fantastic, very kind, knowledgeable, and attentive. She asked where I wanted to focus and spent most of the time working on my back and shoulders, which I appreciated. The steam shower afterward was a perfect, relaxing bonus. There was a small mix up where my friend's fragrance allergy note got assigned to my therapist instead, and since many of the products used have fragrance, it made it harder for her to fully enjoy the experience. It would be great if they improved how they handle those sensitivities. Overall, I had a great time, relaxing, high end, and a perfect place to unwind, especially if you're going solo.

The Spa Los Gatos has been one of my steady favorites over the years. I've come here on and off for…read morea few years and overall it's always a solid experience. Every visit can vary slightly, but generally the service and atmosphere don't disappoint. I recently booked a Swedish deep tissue massage. It was good and relaxing, though I personally prefer a more intense, hard-core pressure session. That said, the therapist was professional and attentive. One thing I really love about this place is the thoughtful layout. I hadn't explored upstairs before, and I didn't realize how spacious it actually is. The individualized sauna after your service is such a great touch and really elevates the overall experience. The small boutique is also charming and makes it easy to browse self-care products before heading out. If you're looking for a dependable spa experience in Los Gatos with relaxing amenities and a calm environment, this is a strong choice.