Came in last minute to print something quickly and for some reason my USB wasn't working on the self-service machine. Ana took it upon herself to help me out which saved me a whole bunch of time, and probably frustration too. Yessenia was helpful as well since they figured out how to pull the file from my USB and i'm glad they were both able to help me. Definitely the best UPS location in Burbank! read more

Ana was very helpful and provided friendly and efficient shipping service. She is one reason I have come to depend on this UPS Store for my shipping needs. read more

Jennifer was so friendly and she helped me with all my returns. She was so patient as I had so many returns to make that day. She properly packaged everything and in a timely matter. I really appreciated her help today. read more

I really appreciate the helpfulness and customer service at this UPS Store. I have been there twice now and needed help with other things besides my package drop-offs and both times were great experiences. I was looking for a certain size of packaging box the first time and I was helped with that. I was shown several options that would fit my shipping needs and I ended up buying a couple of 2 different kinds of boxes. The 2nd time, I had to ship out a package to Brooklyn, NY and needed to know what my options were. All the info I needed was laid out for me: pricing, delivery date, etc. I really appreciated that because I didnt have much experience shipping out of a UPS Store at the time. This UPS Store is not the closest one to my house. But I prefer to go to this one because the workers have been so helpful and I just feel more comfortable with my packages going out of this particular location. Plenty of parking in a shared lot. Located in the same plaza as Denny's and Pavillions. This plaza is located along Alameda across from the Burbank AAA office. read more

Store 7120 Every one has always been so helpful at this store. Im so happy they're in my neighborhood. Today Yesenia helped me and she did a great job!!! read more

Go was very helpful! Very quick and efficient service! Very satisfied with our experience.

So I just visited my local UPS store for the first time and I have to say I'm not a frequent mailer so shipping things can be unfamiliar. Anna was great at helping me figure out the best way to get my package delivered. She and the store's staff were very pleasant and efficient! The store itself was very clean and organized. read more

Josue is awesome!! Great customer service and best UPs in Burbank! !!!!!!!!!!!!!!!!!!!!

I go out of my way to come to this store! Such great, friendly service... Ana is wonderful :) thank you!

This was already my favorite UPS store in the area, the employees are nice and it's always quick in and out. But tonight I was dropping off a package at closing time and realized I had to get something out of the box. Not only was Ana helpful, but she had an iPhone sim eject tool that I needed. Thanks again. read more

I usually go to the Glendale UPS but today I went to this location instead because it was the nearest one open on a Sunday. Jennifer did a great job helping me with my packages and she was very sweet, patient and friendly. I also spoke with Yesenia and she was great too. Amazing customer service from these women :) Will be coming back. read more

I love this UPS store it's so easy to get things shipped and returned. Ana is the most helpful and the staff in general are so professional and easy to work with!!!! Definitely recommend!!! read more

Honestly a most genuine store to go to, Such attentive staff, greeted and acknowledged right away, very helpful and knowledgeable helping me with my Amazon returns. Highly recommend this place to everyone. I also noticed they do notaries. All in one place. read more

This is the best UPS store around!! All the employees are so helpful, especially Jacob and Anna. The store is super clean, organized and they are super informative. 10/10 read more

Been coming here for since they opened. It's a really convenient location due to ample parking, and the staff are always really helpful.

The staff is very friendly and ready to help! Amazon returns are seamless, parking is easy and the staff is quick and knowledgeable. Highly recommend Burbank UPS store on 3rd. read more

Jennifer was super nice and helped me with my amazon returns, i didn't have the right label and she helped me fix it all in a timely manner. This location is 10/10 for me. read more

Jennifer was extremely helpful and very patient. I would not hesitate to return to this location again.

I am so impressed by the customer service and overall attitude with Josue. Very grateful for all his help and assistance today. Looking forward to going back for all my services. Thank you Josue! read more

I moved to Burbank from No. Cal and used to always use UPS. I hoped I would find a close location and I did. I've been coming to this store for a while now and have been treated kindly and appreciate the excellent customer service from the gal that always helps me in the morning. I'm sorry I can't spell her name with she helped me June 6th in the morning, Love this store and their staff!! read more

Alejandro was amazing! Super fast and great to deal with!! And they were open on a Sunday and are going to be open on Labor Day love them!!!! read more

The UPS Store - Woo they are open!!! Love Burbank!! - Shipping Centers Near Me - Burbank, California

I needed to make a return and decided to drive away from my area to drop or off at a different UPS (UPS clerks in my area are not very friendly). The store was so clean and organized, I was helped by the nice clerk, Eric was friendly and so helpful! A refreshing change from my usual customer service. I love when a location offers great customer service ! read more

Extremely friendly and professional staff that'll go out of their way to provide the best service. They're also open EVERYDAY. Some ups stores are closed on Sundays but this place is that rare gem that's open on Sundays. The store is also super neat, tidy and not littered and cluttered with boxes and packages. I highly recommend this Ups store. Two thumbs up. read more

UPS store is very conveniently located to my home. The people who work there are always very helpful and eager to go above and beyond in helping with any kind of shipment or deliveries. Ana in particular always has a smile for customers and is enormously helpful! read more

Harma and Ana were very professional over the phone. Super nice nice and helpful in person. I made the mistake twice... Of visiting the UPS store on Victory and Buena Vista. I'll let the photos do the talking. read more

The UPS Store - Best UPS ever! - Shipping Centers Near Me - Burbank, California

See all

Erik was super nice and helpful, I have always had good service here. My favorite ups store to go to.

I've been using the UPS location for a few years now and cannot ask for better service. Everyone has always been nice and helpful everytime I've come here. I live around DTLA but have no issue with driving to Burbank when I need to check my PO Box or do a return because that's how much I admire this location! 10/10 would recommend read more

This is the best ups store I've been to and that's why I won't go anywhere else. I'm a senior with mobility issues and Yesenia and Ana always go out of their way to assist me if I need it - from running to open the door, carrying in cumbersome returns, to teaching me how to use that funny squiggly box for an Amazon return. They couldn't be more courteous and gracious. Go there!!! read more

Good service. No delay. Reasonable 85 characters to complete the review. 85 characters to complete the review read more

I came to the store and the lady Yahara helped me with the item to return and I also had another request, to ask her to print the label and save it for me to come back later and hand the item because I didn't have the item with me. I always like to come back. Indeed, I'm of the regular clients and I'm always happy with their service. They are the best!! Thank you Yahara. read more

Best UPS Store ever! Ana was super helpful with my label. Thanks so much! I came in and they ruled! read more

Hands down THE BEST UPS STORE. Every time I visit they top the last experience in terms of customer service & care. The staff truly cares about keeping the customer happy. They show it by conveying their knowledge on the companies capabilities and helping accomplish what you came in for. Whether I am there for a casual amazon return or if I'm there on a weekend trying to figure out my best option for a last minute rush delivery, they always come through!!! I recently came in on a weekend to rush ship a birthday present for a client and I was so impressed by the service provided by Josue & Chris. These guys are problem solvers and are very nice. They helped me figure out my best options and all was beyond perfect. I'm looking at Josue's business card and he's also a Public Notary! Anyway, great consistent experience every time I go in. Doesn't matter who's on staff. read more

Ysenia at this store was so friendly and helped me with everything I needed no questions asked. I could tell she genuinely wanted to make sure things were easy for me & thats so appreciated right now more than you know! read more

I frequent this UPS location ALOT. I've never had bad customer service. However, I walked in today and received OUTSTANDING customer service, and realized it's under new management. Josue is great Energy, very welcoming and patient. Yessi is a pleasure to work with as well and my go to person as she also has great customer service as well. I was surprised to learn that Chris was new as he was running around trying to help everyone. Great team! read more

Stopped on the way to pick up my tickets from power106 because I needed them printed and Chris was very helpful!

The staff in this location is so helpful and kind. I showed up to ship a ton of boxes after being rejected by another location. A young gentleman Erik helped me haul all my boxes without even having to ask. Very pleased with their service! read more

I went in to drop off a package & Erik helped me with everything. He was so kind and went above & beyond what I wanted him to do! I appreciate his help. read more

I had the unfortunate experience of having a package rerouted here after 1 unsuccessful delivery attempt. I called for 2 days straight just to get to the bottom of if my package was there or not. First time it was, it might be here it might not despite what the tracking said and we are too busy to look for your stuff so call back tomorrow. Despite the rude attitude I did just that. Than I call the next day, the next person says I don't have time to talk to you, call back in 2 hours. I ask if I should show up instead...."like I said, we are really busy so don't do that either". I'm still waiting for my stuff..... DO NOT COME HERE!!! read more

Best service with Yesenia fast and efficient for all my shipping needs!! great value for printing services, thank you so so much !

Jennifer and Yesi were so helpful from the moment I stepped into the store! I can't tell you how nice it is to have welcoming and helpful people when you are trying to return packages to Amazon and also a large box of cables and electronic boxes to a cable company. From beginning to end, both of these intelligent and professional women worked with me to get me through the process of returning all of my packages and electronic gear quickly and efficiently. I highly recommend this UPS store if you want helpful, professional, and cheerful people to get you through your shipping and mailing needs! Signed, A very grateful customer! read more