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    The UPS Store

    3.5 (111 reviews)
    Closed 8:30 am - 7:00 pm
    Updated 1 week ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

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    Photo printing

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    Shipping centers

    The UPS Store Photos

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    Reviews With Photos

    Outside of store
    Alexia S.

    Never in my life at any UPS store have I paid a "email fee" but today I did and when I questioned it the girl was like really we always have yet earlier in the day I came and I wasn't charged a fee. I said is there a manager I can speak with (not even trying to talk to the manager to get her in trouble but just to gain some understanding ) she quickly said she was the manager. I won't be back to this location.

    Charlene X.

    UPS opened my package without my permission and returned the package under my husband's name. So I paid $65.72 to air-ship to myself! And refuse to refund. Awful service! I tried to ship the immigration files to my parents overseas which was full of confidential information and files, including tax return files. The UPS lady gave me a quote around $140 for 1lb paperwork. I told her it's pricy and she gave me the other option to ship by USPS which was $65.72 through UPS. We finished packing in USPS envelope on Friday 7-9-2021. I received a package from UPS facility under my husband's name with NO USPS envelope inside 7-12-2021, which means UPS OPENED MY PACKAGE AND LOOKED INTO MY CONFIDENTIAL INFORMATION AND NEXT AIR SHIPPED BACK TO ME. USPS NEVER RECEIVED MY PACKAGE. Only shows label created in their website and waiting for the package. UPS REFUSE TO REFUND.

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    9 years ago

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    9 years ago

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    7 years ago

    Silvia, the Store Manager is awesome! Good employees are hard to find. Owner should be proud to have someone like her!

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    10 years ago

    Robert is so kind and friendly and on top of things. Thanks for great customer service!

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    9 years ago

    Very friendly & helpful. Helped me with my questions & packages. Would definitely return.

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    6 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    10 years ago

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    6 years ago

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    8 years ago

    Business owner information

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    Robert L.

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    10 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    11 years ago

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    7 years ago

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    8 years ago

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    10 years ago

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    8 years ago

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    9 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    8 years ago

    Business owner information

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    Robert L.

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    10 years ago

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    11 years ago

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    10 years ago

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    Page 3 of 3

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    (This place also ships dhl.) The manager, Silvia, was very helpful and followed up with me every day till it was safely delivered.

    Mentioned in 9 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    2.9
    (119 reviews)

    I'm leaving a very well deserved FIVE STAR review for this Chino Hills UPS store. Earlier this…read moremorning the entire Staff was so courteous while helping put my mind at ease returning an important package to a cable provider and Verizon Wireless. I had no idea what I was doing but they took the time to explain the process and every one of them on a combined team effort had me in & out within 10 minutes. I have to add the store was extremely clean and the parking here is plenty Thank you once again for the courtesy while making me feel like a VIP and doing a great job with my packages. I really don't understand a few of the not so favorable reviews here, give respect & you will get respect in return that's how I was brought up. I was warmly greeted the second I came into the store. I'll be returning to your store for any future needs as well. Joe H.

    Unfortunately Kim the store manager will not release packages to you unless you pay more money to…read moreopen up a official mail box with them. It's his story policy and not official ups policy. If you don't comply he will send the package back to the shipper and leave you stranded. He also will not accept a tracking number or valid form of ID as a way to release your package. He also will ask you for additional money under the table if you want your packages. Consider using any other address as your UPS pick up point. There was also a time when I first moved here when I sent a high $ item and it was delivered and he would not give it to me despite all efforts. It then went "missing" the very next hour. This location is very shady due to Kim

    The UPS Store - copyshops - Updated June 2026

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