I came in a few weeks ago for notary services and there was a bit of a line, so I waited patiently…read moreas both of the women were happily running back and froth handling the needs of all the customers. I reached my turn and (I want to say her name is Melanie but I'm blanking!) very apologetically let me know I was missing items and needed to come back in order to have my docs notarized. Truly not a problem. She was so sweet and I could tell she really didn't want to tell me she couldn't complete the service then. Not a problem, I gathered what I needed and returned an hour or so later. Just as gracious as the first time, she helped me through the whole process quickly and explained everything thoroughly. She's just an overall pleasant person! $15 to notarize and a truly pleasant customer service experience, can't beat that!

I was contemplating writing this, but I figure I do the review about the accuracy of their worker…read more In the last week I had went to mail and more to mail out important documents that requires certified mail and return receipt, each time I went I had to constantly repeat myself over again that I was mailing out a certified mail that needed a return receipt, the first two times she did it correctly but having to repeat myself meant that the person was not actively listening. The third time, same thing even after repeating myself and the cashier acknowledges that I needed a return receipt. Coming home I checked my receipt to find out that she did NOT indeed charge me for the return receipt even after repeating it more than twice that I needed one. I will not be returning my business for the simple fact that they cant get this simple thing done.

Once again Postal & Print Shoppe has helped the community…read more They are big supporters of youth and family activities here in Elk Grove. From Graduations, announcements and posters that are top quality and a great price. They have supported local schools by providing materials to help learning and good citizenship among students. Highly recommend.

Came in on a Saturday for a Live Scan and the two guys working the shop were super helpful! The…read moreprocess was quick, easy and I was in and out of the shop within 15-20 minutes!!

I've been going here for years and the service has always been excellent. The team staffed at this…read morelocation is always willing to help. I have never had a bad experience. I wanted to specifically praise Bakari for being consistently efficient and courteous over the years. It's rare to find someone with his level of professionalism

The five star rating is for Bakari - I only go to this location because he's super fast and sharp…read more There have been times where I've walked in and I've noticed he wasn't working a shift and I've left because I knew I'd wait too long. He's very polite and very efficient and I don't even wanna deal with anyone except him.

Great customer service, shredding us secured/locked and a bonded company hauls it. $2 per lbs. Good…read moreparking, accessible to all, convenient location.

I always received excellent customer service. I am treated like a valued customer. This has been…read moremy go to UPS store. There are many stores in the area, however you do get the type of service you received from this one. Melvin ,Elise, and Aneisa are amazing employees. I always smile when I see one or all of them. I know my service will be quick and handled with care.

I had an excellent experience at The UPS Store thanks to Johnny. He was professional, friendly, and…read moreincredibly helpful throughout the entire process. He took the time to answer all of my questions, explained my options clearly, and made sure everything was handled quickly and accurately. What really stood out was his positive attitude and willingness to go above and beyond to provide outstanding customer service. It's rare to find someone who is both knowledgeable and genuinely cares about helping customers. Johnny made what could have been a stressful task simple and hassle-free. If you're visiting this UPS Store, I highly recommend asking for Johnny. He is a great asset to the team and deserves recognition for his exceptional service!

I stopped coming to this UPS Store about a year ago. I used to use them for Amazon Returns and…read moreNotary, however my previous experience was the charges any amount they like to quote. Today I stopped by again because the other UPS Store's Notary person is off so I decided to give them another try since I called them. Honestly I don't know why they're so lazy there. It's obvious that I bring my little English speaker elderly parent to update her pension benefits update which requires Notary. The chubby tall man was doing nothing and when told we need Notary the younger man have to help him get the Notary booklet. While he was walking over he asked for the Title of the Form, we gave it to him. He insisted my mom that speak little English need to know the title. He did not accept it while she was explaining it to her it's update pension benefits after his death. It's pretty much the same title, while he insisted it's the law and turn us away. It's probably because I started asking them if it's $15 per person. They are pretty much thieves there. Someone needs to investigate them and get them arrested if possible. I know I'm ranting but it's just this isolared UPS Store because I'm still using other UPS store, just to be fair.

Poor Service, Miscommunication, and Zero Accountability…read more My Situation: On October 2, 2025, I visited this UPS Store to ship a set of important documents to Mexico. I asked for overnight delivery, was quoted about $93, and understood it might take a couple of days due to international shipping. My goal was simple: get these documents to a hotel in Mexico as quickly as possible so the recipients, who were traveling, could receive them before checking out. Once I got home, I noticed the receipt showed an estimated delivery date of October 8, not overnight. I called the store immediately (as my screenshots show) and was told overnight service to Mexico doesn't exist, and that the printed date was correct. My recipients extended their hotel stay to wait for the package. * By October 7, tracking still showed delivery for the 8th. * By October 17, the package still hadn't arrived. Tracking then claimed the hotel room number was incorrect which made sense, because the recipients had already checked out after waiting longer than planned. * Later the tracking message changed to "address information required," even though I provided the hotel's business card directly to the store clerk when I shipped it. At this point, all I hoped for was the package being returned to me. On November 17, I called the store and spoke with the manager, Cindy, to request a refund since the package never arrived on the date printed on my receipt. Instead of helping, Cindy was agitated, condescending, and dismissive. She questioned me multiple times with, "What does address required mean to you?" and blamed me for the issue, saying I should have checked the address myself -- even though I handed them the hotel's business card and watched the clerk enter the information. I calmly tried to explain, but Cindy insisted her employees would "never" do that. When I asked her to stop yelling at me and told her I would leave a review and contact the BBB, she hung up on me. Not once was I offered a refund, a partial refund, or even basic respect. This situation was mishandled from start to finish miscommunication, zero accountability, and outright disrespect from management. I would never trust this location with important documents again. I often ship to Mexico but decided I'd go UPS this time. You might get lucky here but I definitely won't be taking that chance again.

I came into this store to return a Amazon package. I was on my 30 minute lunch break and pressed…read morefor time. I walked to a register with no customer. The woman at the register rudely told me I had to use the self kiosk. I told her I was pressed for time can she just scan it, she refused and made me use the kiosk. I have visited multiple UPS stores none of them "make you" use the kiosk. Just some words of advice, although I don't come to this location anymore. 1. How if I was elderly or had a learning disability? That could make someone uncomfortable or embarrassed. 2. You start "making" people use the kiosk, what do we need you running the store for. That kiosk might take your job.

Came across this new mail shipping center located in Elk Grove. It was perfect since I needed to…read moreship a package out. They can ship via fedex and USPS and they also offer a ton of services - printing, mail boxes, notary, shredding, passport photos, custom printing, and more. I'll definitely be back.

They are the best!! Friendly and helpful. You will never get better service anywhere else!!read more

Orenzy showed the kind of customer service you don't see every day…read more He carried himself with respect, patience, and real professionalism. What stood out most was how intentional he was -- he listened, he helped without hesitation, and he treated me like a person, not just another customer passing through. You can tell he's a young man with honor and pride in how he works. Raley's is lucky to have someone like him representing their store. People like Orenzy make the whole experience better. THOR

Gavin helped me with some printing and he was awesome. Great customer service! I will def be back!read more