Horrible customer service. Nickel and Dime store. Drove out of my way to come to a store that was open early. I'm used to my epic UPS store in San Clemente that has amazing customer service. Woman would not give me her name to complain. Ugh. read more

Good service, price was ok. But Could be better! Staff was friendly and did what expected to do. read more

great service！packed very nice and good deal with the price! Strongly recommend to visit this store to ship

Ebru was fantastic she helped me with all my shopping needs and walked me through each of my options. She's a keeper!!!!

Sue was super helpful with notarizing my documents! Very efficient and thorough. I will return in the future.

I came right at closing and although Sue was not obligated to help me she welcomed me in very warmly and helped me out. She was super patient and wanted everything to go well. Love her! read more

Came in and handled my notary, quickly and efficiently super nice and professional. Will be back.

I needed to take print outs. It was my first time taking print out from a UPS store. It seemed a bit confusing until Mrs. Ebru just kindly asked us whether we need any help. Since then everything was straightforward and easy. Thanks to such representatives. Regards, Utku read more

Nancy and Sue are great here! helped me package my shipment with their tapes for free when most places will make you buy one instead which was very sweet of them!! read more

The lady who helped us was super nice and patient! Made the process quick and easy, will always come to this UPS

I had the pleasure of being serving ced by Sue and Kyle at the Irvine UPS store. They were patient, knowledgeable, professional and had an unconditional approach to ensuring that my needs were met and that I had an exceptional experience. Both these employees are exemplary and are excellent representatives for the company. While taking care of all of my needs, these employees tag-teamed the busy crowd all while smiling and providing the same level of service. please take care of Sue and Kyle. read more

This guy was no help I asked for an option to email the documents to them directly and he directs me to the computer when I couldn't get access to my documents that's when he provided me the option to email them directly and he insists that I have pay $6 for this option outrageous when I already paid for the computer time I recommend if you need to print go next door to Office Depot they are much nicer and friendlier and only charged me $1.25 for 7 documents read more

Went to get a visa application notarized and Sue was extremely helpful! She helped me get it done very quickly and efficiently! Definitely recommend read more

Came in for a dozen notary signatures and met Nancy who was absolutely fantastic. Great location with friendly employees. Thank you!

Great service with them. It was fast and great customer service. I definitely recommend it

If you have a signature packet you need notarized, don't go to this UPS. They only notarize finalized and fully printed out documents.

Was best UPS in area. Nancy helped so much and was so patient. Thank you Nancy! Kindness and customer service mean the world these days. UPS you better appreciate employees like Nancy because they all are not like her. Nancy Rocks!! read more

They help me out very promptly with the notary services. Shweta and her co worker were very friendly and responsive.

Sue helped me a lot! I was trying to notarize my documentation today, but it was kind of late like 5:30. Normally UPS won't do notary after 5. But Sue still helped me notarize my documentation and it means a lot to me. Really appreciate her help!! read more

Sue and Nancy helped with a last minute mailing, staying after they closed to take in 100+ boxes. So grateful for their help.

They are amazing especially SUE is most amazing one. This is the best UPS and provide best customer service .

Worst experience ever ! NEVER RENT A BOX HERE !!!!!. Back in December 2022 The manager first told me if I rented the smallest box I couldn't receive anything bigger than the box size , up sales me to the biggest box for $830 a year. Mind you I've already had the smallest box in Huntington Beach for 7 years and can receive a pallet size of mail For $250 yr. After 2.5 hrs later i decided i didn't need this $830 box , called to cancel and was told ' sorry you've already signed the contract, can't refund your money' .. when I tried to return my key the same manager wouldn't accept the key , I had looked into other ways to solve this problem and didn't want their property anymore. I simply left the key with the manager and walked out .. horrible experience and by looking at other reviews it looks like the same person is the problem and the up sales is her go to move. read more

Super quick and friendly service. The ups driver was on his way out when I walked in but he turned around and waited to scan my package before leaving. read more

Like many users on here, I do not feel a need to post a review unless I've had an exceptionally good experience, an exceptionally bad experience, or if a company bugs me enough to post a review. In this case, The UPS Store off Dupont/Jamboree in Irvine is probably the worst experience I've had with any company. Long story, short: I wanted to drop off my Amazon return at a participating UPS Store. I've done Amazon returns at various UPS Stores & Kohl's without experiencing any issues. Because Store #6776 is the closest location to me, I decided to stop by 1st thing in the morning (before starting work). My single Amazon return consisted of 5 items; they're small items (all contained within a standard size grocery bag). A Middle Eastern lady assisted me (I assume she's one of the owners or might be related to the owner) - and when I showed the Amazon QR code on my phone and started removing items one-by-one, she said that she cannot do this; that I will need to cancel my Amazon return transaction and redo the return for each item (meaning she wants me to do a total of 5 Amazon return transactions). I mentioned that this is not my first Amazon return, and tried showing the details - including where it states the items do not need to be packaged and can be dropped off at any UPS Store. She proceeded that each item won't fit in the "box" she has, and that she needs to provide a separate box for each item. This is Red Flag #1. She could not justify her statement (just kept on repeating herself), and essentially waited until I did what she said. From my past experiences, other UPS Stores would place my return items in an appropriately sized shipping bag. I highly believe this location is gaming the system. Unsure if they receive any incentives/reimbursements for the costs of packaging Amazon returns, but (based on her explanation) to unnecessarily use 5 separate boxes - it does not add up. So instead of canceling the return (as what she instructed me to do while she waited), I decided to record her - and it's to repeat what she advised for me to do. By this point, she became unhinged. She said that I needed to take my items and leave, that I'm trespassing, and that she's going to call the cops. Because she was acting unreasonable, I advised to call them (and it's so I can give my side of the story as well). Apparently, the numerous times she threatened me with calling the cops and to leave the store, she might have called someone else. The entire time I kept my composure, but her behavior kept escalating the situation. She was yelling, became combative, and aggressive to where she even made physical contact with me in an attempt to grab my phone. By this point, there were 2-3 other customers present in the store and her attitude became even worse (where she told everyone that she cannot handle this and advised for all to leave). Only 1 customer ultimately left (it's most likely because he's been waiting for a while and needed to be somewhere). However, during this time she called the owner (possibly her husband) and placed him on her cell phone's speakerphone. The guy is no better than her. He kept yelling that I'm trespassing and to get out of his store. With me knowing this situation will not improve, I finally decided to leave as both her and the guy over the phone would not reveal their names when politely asked. Upon leaving the store, I decided to call Irvine PD to check if The UPS Store called. The dispatcher confirmed no, and after informing of what just transpired, they requested if I wanted a peace officer to drop by. I said that it's not necessary, as this will end up being a complaint to corporate. The purpose of my review is to bring awareness to potential customers visiting this location. Shortly after I left this store, I drove to the next nearest UPS Store and they processed my return without any hassle; I was in and out within 2 minutes, and I noticed they placed the 5 items in a single shipping bag (as what I've observed from all past experiences). I highly question the 5-star reviews on here. The low rating reviews appear legit, as the management/workers at this location do not look out for their customers (by attempting to tack on additional charges). My hope is that UPS & Amazon get wind of this review, as the operations in this store favors personal profit over positive customer experiences. And the employees at this store are not good representatives for both brands. read more

Sue was prompt and helped me in and out with a notary! She is always a hard worker every time I come in and has the best attitude! Thank you Sue read more

kindly friendly service！！ always come to this location to ship the package will keep coming！ read more

The lady here tries to scam people by charging people for stuff they don't want or need.

RESPONSE TO THE OWNER: Your response is ridicules and unprofessional exactly as your employee attitude! Instead of saying that something like that didn't happened or that she's don't remember; look for why I took my time to leave a bad review for your business (and from your rating I'm clearly not the only one). The level of service you guys provided is a juke! When a person choose to work with the public, he/she should be welcoming and with smile on their face and not grumpy or short! It doesn't matter if I came in for a mailbox, send a letter or use other services; the thing that matter is that your employee was so rude that I'll never be back! ORIGINAL REVIEW: I ZERO at customer service! The lady at the front (black hair with glass, didn't catch her name)) is rude and impatient. She's not wailing to help and talk very rudely and short to customer. I'll definitely drive further and won't be using their service. I was going to purchase a mailbox at this location but because of her attitude I definitely won't be back there. read more

Great work by EBRU and amazing service! Thank you so much I will come back for sure to get more

Sue helped us. Thanks a lot. She guided us through complete process. Excellent. Great

Worst experience ever the girl was very rude. I would never come back to this location she worked this am.

Gurkan Suzer, the owner of this UPS store clearly forgets why they came to this country and clearly have no ideas what U.S. business needs to do in order to service and help its people. Fortunately, our UPS account manager was able to write off the loss but this store is not trusted. Keep looking at your own wallet. You are not a trusted local business read more

The store was hidden in the corner so I almost missed it. It's clean and organized and the attendant was polite and fast!

Ive been here multiple times. Extremely poor service. Not recommended. Zero stars if available.

I did helped by the this UPS staff called SUE, she helped us a lot; especially in these crowded days.

3 stars location, 1 star service / feeling as a customer. Came in for an Amazon return of a product in the original unopened box. UPS Store rep said it was supposed to be "customer packaged" and one of the cardboard end flaps was slightly open (I hadn't noticed as I hadn't even opened the box). He directed me to either buy some tape from the wall behind or he could tape the flap for $2 to facilitate the free return. No thanks, I'll go to my regular UPS Store where something like this would never be an issue. read more

Awesome customer service! I went there thursday evening 4/2/2020 to mail my package to my brother to palm desert. There was a very nice and patient young girl helped me and check everything for me and helping me with packaging..she double checked everything making sure everything is correct..very happy with this store customer service. Thanks UPS for having these helpful people!! read more

This store can store inconvenient heavy luggage for you on Bounce. It's a new thing to me but it really helped a lot with my convenience. I don't have to carry my really heavy bag with me everywhere! It's charged $5.90 per day per luggage (I think). read more

The woman was so kind and helpful, the store was so clean and parking was really easy to get in and out of.

Thank you so much for helping me out today. Sue was very helpful. Thanks again. I would definitely come back to the UPS store to Sue.