Sue was a delight getting my official documents notarize. She works efficiently and is very thorough.

Rude and unhelpful. What else do you need to hear? I came in with a product needing to be returned to the manufacturer. They told me it didn't need to be packed, I just needed to print the return label (which I did) and some instructions for UPS to find the manufacturer's account in their system (which I handed over to the UPS rep). "YOU NEED A BOX. I CAN SELL YOU A BOX" is what they kept repeating, despite me politely saying that I was told that wasn't the case. This was a large item so a box would have been expensive. And besides, you don't need to be rude to me dude. In case you forgot, you are literally getting paid to help me, the customer. Thankfully UPS has about a million locations so I went to a different one in Irvine and guess what? They looked up the manufacturer's account on their computer and gladly got the item away from my hands. Not a single question asked. Will not return to this location. read more

Fave UPS store. The staff is very friendly and I love how easy it is to get in and get out.

Sue helped me with my notary! Super quick and reliable. Thank you for the service. Will be back for future business!

This store opens during the pandemic to provide the greatest services to local people

Great place. Great staff. Best service for UPS ams notaty

I would have given 0 star if I could. I wanted to print an Amazon label for return, she charged me $3.50 for 1 page and I had the original packaging to go back and she said she needs to sell me another one for $3 and I walked out. I don't know how this place is still in business compared to other UPS stores. Spare ur self money and time, go to another store. when I'm in Irvine I go to the one on Alton and Jeffery and today I went there after this place and they said they charge $1.25 for the page and got the package and said this can be sent as is. Huge difference between two stores. UPS just shouldn't give franchises to anyone who's dishonest. Response to you is yes I did ask to have the form printed and in other uPS stores they do it for one third of the cost. The package wasn't damaged as the UPS store on Alton and Jeffery said it was fine and didn't need to be repacked . Third I didn't yell at her and said your prices are rediculus paid for the print and left. I think u better read your reviews and try to run a better business. Other UPS stores are also paying rent and labor and supplies but they're not greedy like u guys, read more

The notary service by Sue is really quick and great! She helped with the shipment too!

I was wearing a cloth mask and this store did not give me service because it was not the exact type of mask they wanted. Be warned. They will make you pay for a certain type of mask if they don't like the one you're wearing. I did not know UPS was individually owned until this event and I will never be returning to this UPS again because the owner is trying to make a profit off of COVID and people not wearing whatever mask they deem appropriate. read more

Thank you for your help Sue. with your help I ship out my package safe. Thank you so much you did amazing to assist me in sending my stuff out read more

Great & efficient service all the time! Clean & friendly staff with a smile even if you come right before they close.

The service was excellent and efficient! It was my first time getting a document notarized but the staff walked me through the process and were very helpful! read more

notary Sue is amazing!!! she was super helpful! we needed last minute notary services and she was right there to take care of all our needs

Ebru is a great worker here. she is especially patient and enthusiastic. She is careful to the work and check everything I need with me for several times. I had a good experience here. read more

Policy is black and white. Do not try to impose a false policy. You can make suggestions, but not force me to buy a box you sell. The item was defective. Your examples are not the same as my situation. Another customer refusing to buy extra insurance on a $1500 laptop is idiotic. Lightbulbs - fragile items are a no -brained. Use common sense. I followed Amazon return policy. You made my experience an inconvenience and waste of time -- an exercise in frustration. FYI I was a UPS clerk in College. I know what is a valid shipping package. Other UPS shippers will box multiple items in a large container to ship back to Amazon returns. Separation of item item in bags and labels. Sorry you have had bad experiences and educating your customers is key to success. AND train your employees to have more effective communication. Cannot accept is different than there is a risk based on our experience... because 1, 2, 3 etc read more

She helps us for notarized Ebru is helpful everything is done eventually thanks for your help

The lady who helped me was alone and did her best to get to everyone. She was really patient and helpful when getting my packages ready to be shipped, making sure they would be safe and secure. It took awhile but she was only one person and I appreciate her being so kind with a lot to do. read more

Sue and Kyle are helpful and friendly! They helped me out with sending package. Good experience.

Sue helped my to scan my documents and she's very nice and patient! I will come back next time if I need to scan copies.

Ebru is very helpful on busy day, super good with multitasking and good and fast service

Family owned and they are always so kind and nice. I usually bring my dog Spot in and they're always so welcoming and loving. Due to Covid I've been using them for all my business and personal needs and I've been happy. I know my pup loves the walk across the street. Best Ups I've been too! read more

Sue is amazing... very thorough and helped me make sure my package was packed correctly for return.

This UPS Store is great! They are always saving me at the end of the day when I miss my UPS driver at my business I can always run over there to make their pickup time. Gurkan and James are always very accomodating and helpful. Oh and they have great printing capabilities as well! read more

This location is awesome!!! Customer service is exceptional and staff is super polite. I left a review for a UPS Store that I was in earlier today (Foothill Ranch) that had absolutely deplorable customer service. Thankfully, this location in Irvine is worth my trip and worth the time to write a glowing review! Much appreciated. read more

This location is awful, service is not great. They only have one person working the counter on any given day ( pre and post covid) and they aren't always pleasant. I would suggest using a different location. Also, their air freshener could literally choke a horse, it's unbelievable strong and you can't escape it in that store. Gross. It's not a coincidence that there a location has an abundance of 1 star reviews. read more

This store is 10000% full of the biggest crooks. I needed to ship a package and they quoted me 38 bucks to have it there in 2 days. When I asked them what is the cheapest option they said the 15 dollar option so when I asked what is the difference she said it would still get there in two days!!!! So I told her what is the difference and she gave me a blank stare and knew she was scamming me. I see others with the same problem on here and the response is that they offer "convenience" how when the lady couldn't even tell me the difference between the scams. This store is absolutely full of thieves and crooks and I would HIGHLY advise you stay very far away from this store because they will scam you. I will be reporting this store to the BBB and UPS corporate. Shame on this store! read more

We had a wonderful experience with Sue at this location! very kind, professional and helpful.

Terrible service, had my own face covering and said wasnt good enough and would not allow me drop off a package. Employees are very rude and disrespectful, called me names and embarrassed me in front of other customers. Will be filing a formal complaint with corporate. read more

Juan is super helpful and never fails to provide excellent customer service. Everytime I come in the store is well kept and there's never an issue sending my orders. There is a UPS store closer to me but I don't mind going out of my way to go to this one. read more

Went in to send a package. Realized I printed the wrong address. The worker there, I believe his name was Juan, helped me print a new one. Overall, the experience was fast and pretty helpful. 10/10 would go again. read more

Came to do Amazon return and ship out a watch overnight. Ebru was very patient with me even tho I needed my items boxed and made the process as easy as possible. Love coming to this location even tho I have another closer to home. read more

Very poor customer service from staff. Not friendly and they make you feel like you should know what they're saying when they don't make sense. read more

I am always coming for drop offs and they make my job a lot easier and never lose any packages and a friendly staff.

Ebru, thank you so much for your very knowledgeable assistance! She took the time to answer all my questions about packing and shipping large boxes and the costs for each one. I appreciated her genuine way of wanting to help me. read more

Thank you to Ebru for great customer service. She was very sweet and was very patient with us. I would recommend coming to this location for any of your delivery and shipping needs. read more

I rarely leave reviews but had to do one this time. Excellent service, very helpful and they solved my Amazon shipping problem. Very thankful and will definitely continue to do business with this specific location. Thank you so much. read more

Great service also I will add every time I'm here Ebru is such a sweetheart and so helpful.

Ebru was such great help! She took care if shipping my package for me even when I arrived during closing time! Super nice and helpful!

Had a great experience here yesterday after having issues at a nearby competitor. Monica was an absolute GEM and provided exceptional service. My package was in great hands with her and I will be back soon for more of the same. Thanks! read more

Great customer service! The team there was accommodating and helped me work out the best way to ship a large box to Australia. They even helped me pack the box to make sure everything was secure. I can recommend this place, and I'll be back next time I need to ship something. read more