I had a pre-paid return shipper to send back to a vendor and decided to stop by here to send it out since its the closest location by my house. As soon as I walked in, I was greeted by 3 employees and I asked the female employee for a ups pouch for the printed shipper and she digs into my box and sees what I had in the box (just a cotton dress). She then proceeds to the shipping supply section to find a bubble pouch for my item when it was already in a box and I clearly stated that I needed a UPS pouch for the shipper... I had to tell her again I wasn't in need of a bubble pouch but a UPS pouch for the pre printed shipper as Im holding up and showing her the shipper again. The pkg was in the original packaging from the vendor (1 lb in a small box) and the top of the box was not taped (about 4 inches across). She asks me if I had my own tape and I told her no. She then says "Well, then it's $1". She must've seen my surprised look and said "We have to buy the tape". I told her thank you and walked out the store. I understand the owners mustve purchased the tape using their own money but the attitude and the manner in which the employee said what she did, was a total turn off. Will not be returning to this location. read more

I have been to this store a few times. They aren't particularly cheerful but they aren't rude, so it's okay. I have never had issues with my packaging, but probably because I worked in logistics and shipping for 13 years and don't show up with busted up, under filled or untaped boxes expecting it to be fixed for free. For those complaining about having to pay for supplies, it isn't cheap! Seriously. My estimation on the commission is probably pretty low on the prepaid returns vs full serve shipping, which may also explain the extra fee. And payroll isn't exactly cheap in OC. Asking them to accept the liability of a busted up package and potential damage claim because people don't pack their stuff right isn't reasonable. I would recommend to folks who shop a lot online and have returns to just invest in a roll of tape at home, a few weather proof mailers and tape it up before you return. I recommend online or even Walmart to buy these items. It'll save the headache and time. Honestly, I prefer the location over on Irvine in the Zion market, but on Sundays that's not an option. read more

When I read the reviews I noticed I am not the only one who have this complain about some unfriendly employees in that UPS store .. I was very upset couple of weeks ago when I had a box to be shipped back to the seller. The lady was not happy to help.. I went in smiling friendlily and All I said is that I have this box and I want to ship it.. The lady said " I can't take it like this! Its not taped , you have to take it back and tape it yourself".. She was doing other stuff and not caring to my presence.. I told her "but I am here now, so you want me to go back home just to tape the box??" .. Then she said "yes! Or you can buy a tape and tape your box yourself" .. I told her "Don't you have tape?!" .. She pointed to the tapes they sell and was telling me to go buy one and tape my box "yourself" again! .. It was honestly weird .. I was at that UPS store before and there was that very sweet lady in there who never asked for something like that! She was happy to help and always had a smile on her face .. So, my husband told that weird lady that we never bought tape before and we were always helped by other employees in here! So she said, I will give you the tape and it costs one dollar! That sounded funny, but okay I don't mind to pay that dollar ! So she gave us the tape we we taped the box. She gave us a plastic pouch to put the shipping paper in there and asked me to "stick it yourself" .. She doesn't have to be that mean and rude to customers! Even other employees were looking at her and were embarrassed of her miserable attitude! I wish I can recall her name. If I go there again, I will make sure to remember her and complain to UPS! If she only spoke nicely and said that if you need tape it will cost a dollar and you have to do all this stuff, I would have done it happily.. i didn't really care about how much the taping cost or who does what.. I just want to ship back that box and leave. I wish I can put more stars for the other kind employees in there, but that day I was so sad because of how she treated me.. I was wondering how can people become that mean to others , and I kept thinking why her attitude was that way? I didn't do anything. I was so nice to her and even when I left I thanked her and wished her happy holidays. I couldn't really become "not myself" and treat her the way she treated me. She did hurt my feelings a lot! read more

Usually I would write a long-winded semi-comedic review... but sadly this place just doesn't warrant it. Walked in to ship 3 packages. I figured since I was mailing out through them, I could borrow their tape... Nope. $1 for every 2 feet used. The customer service was poor beyond that and the male cashier was pretty down right rude. Both customer service associates grunted and groaned as they processed my order, not to mention one was sitting down on her phone when I walked in. Looking back, I should have bought $100 in tape to tape the front door shut... Such a simple task to be done and neither of those two could be bothered. read more

Yes I understand you shouldn't expect to receive stellar customer service at every establishment you go to but geez these guys that work here have 0 customer service and have no clue on how to engage the customer at all! I needed something notarized and I had my mom call to see if they did it and how much it would cost, she said the young man on the phone and 0 phone etiquette at all. She told me don't have your hopes up when you go in here and sure enough she was right -___- Other customers walked in besides myself and none of the employees bothered to even greet them, they pretended that they didn't even exist which is so sad because customers don't deserve to be treated like that and it lets me know management doesn't train them on customer service. :/ Yes I was able to get done what was needed but I felt like I was bothering them, it even took them a minute to acknowledge me. This is strictly out of the need for convenience coming here since it's very close to my house. Look UPS I know it's all about the business but please teach your employees how to engage with their customers and not make it feel uncomfortable like your bothering them :( read more

If one day this UPS store are closed, plz don't be surprised. Not sure what are the owner is think. sealing the package is part of the job that post office do, but for this location is not, also they will charge the tape for $2. That's why people call UPS is U post Sh*t. read more

I am not recommend this location. I am renting their mail box couple years. My package has arrived to this location by FedEx and I went for pick up but they told me your package is not arrived yet. I showed FedEx tracking web page said "delivered" but they told me we don't have your package here. So, I called FedEx from this store but FedEx give me a ticket number for search my package. Next day FedEx called me there is no package left in their route truck also nothing in warehouse and asked driver said for sure delivered. So, I went back this UPS store again to ask what's going on but they told me not sure what's happening. I asked store people to check security camera around delivery time FedEx delivered or not. They said they will look when they have chance but they don't look security camera to the end. I complained about this situation but what they told me read contract paper said UPS store have no obrogation for any damage or lost package. I put insurance in FedEx package but insurance works lost or damage before delivered. My case has delivered and UPS store lost. Of course can't use insurance. Any important package or valuable package you shouldn't use this kind of service. Their contract said they don't have any responsibility at all. read more

Feb 24, 2022. This UPS store lost my expensive wine order AFTER they accepted the shipment. At first, they only offered me $100 which didn't cover my loss, but eventually, they realized their mistake and said they're 100% liable for lost items once they receive my packages and paid for my loss in full. I've been their customer for over 9 years and know all the staff. I'm giving them a 4-star because the service has always been good there, but the it was a hassle for me to argue with the staff, and then contact UPS store corporate office to resolve this issue. This should have been resolved at the store level instantly, otherwise, I would give them 5-star. read more

Review for Canadian Passport Photo service: put simply, do not go. Passport Canada called me and said the photo is unusable and I must take it again. I had called this business prior to going in about whether they can provide Canadian passport service. I was very specific about it being a passport renewal application for Canada. The person on the phone said they do it all the time and are very experienced. Very unlikely, based on my experience. First, they did not know the dimension, and I had to call up Passport Canada photo requirement web page on my phone for them. Second, I had to stand against a wall and hold up my own white background board with my hands behind my back. Third, they produced photos on a handheld or portable Polaroid-like printing machine. Fourth, they did not know about the written statements at the back of the photographs and I had to again tell them what to do and what to write down. Finally, the photos were ultimately rejected by Passport Canada. Fail! Reasons for photo rejection as according to Passport Canada: unclear photo; contains smudge on edges; insufficient contrast of facial feature due to improper lighting. The money paid for taking the photos is not too big of an issue in the grand scheme of things. The valuable time lost is tremendous for someone who needs their passport in order to travel. The store said they were experienced, I think not! The store also said they will retake my photos if photos were rejected. Why would anyone ever go back to fail again and lose more time on something important!? Advice to people who provide services: do not pretend to provide experienced service when you cannot, it is not fair for consumers and certainly not worth the reputation-suicide. read more

The last 3 times I've come here, the staff has been so rude! They don't even say hello when I walk up to them and they barely make eye contact. Short one word answers, attitudes, and not even a 'thank you'. It's very odd because ALL of the employees are like this here. I though the first time I went that I just got unlucky with one rude guy but nope, it's EVERY-TIME I come here no matter who is helping me. Unfortunately for me this is the closest location to my house. I'll try to go to a different one next time! read more

This location charges way too much to tape up a box. I drove to Irvine Blvd instead. $18 vs $8! read more

I have used this drop off location, but recently needed it for notary services as well. I was very disappointed with the service. I forgot my phone at home, I politely asked if they could call my husband so he could bring it to me. They refused to let me use the phone or make the call for me. Daniel asked me to go somewhere else Courtesy and Humanity at what cost? read more

Wow. Truly exceptional service. I came in because I lost my tracking number receipt. I had come in 3 different times in a matter of 3 different days and was met with super patient, understanding and helpful guys named Daniel, the Assistant Manager, and I believe his name was Jordan. They understood that I had $600 on the line and truly went above and beyond. They even spoke to one another and filled each other in because they probably figured I would be back. What they did wasn't easy either. They looked at about 200 different packages that were sent out in one day to double check tracking numbers, times, and cities that the packages were sent to. Thank you for your help!!! Fingers crossed I can get my money back! read more

Occasionally due to time constraints, I am forced to come here to drop off or ship a package. Although other locations will take the package with no issue, this location uses it as a sales pitch for their other services and they sometimes will hand me a coupon for their other services when dropping it off. A previous incident occurred some time ago where I was forced to book a next-day air shipment here. When they began to charge me, I informed them I had to charge it to the company account. My memory of bad experiences recalls the very harsh words from an Asian woman that sounded like the manager in the back: "We don't get ANYTHING if you do that!" Such desire to make money makes it very uncomfortable to go in there, even if just to drop off a box. Their pick-up time is 5:15 and they have not delayed the shipment of any prepaid packages yet, even when I dropped off a box when the UPS truck was outside. At least it functions as a drop-off point. read more

I've used this UPS store for my business mailing address for the last year and half. The guys at the store are always super helpful, whether its helping package or fill out forms to send things international or going out of their way to make sure our inbound items are held when we can't get to the store in time. Its been a lifesaver having these guys as an extension of our business. read more

Worst service than last time I came. No attempt to assist a handicapped person to avoid unnecessary back and forth.

I came here to overnight some documents (2 pages) and the cashier who helped me seemed to be new. She automatically gave me an envelope off the shelf which I should have questioned at the time. However, I was in a rush and just went with it. I asked her how much it would cost to overnight the documents and she was quoting me over $200.00. It took her about 5 min and me questioning her to figure out she had the weight wrong. Then she proceeded to charge me $.80 for the envelope. Since I was using the UPS envelope, I really didn't need it. The Chinese owner was there and said that it was for "extra protection". Sounded like a bunch of bullshit to me I've sent the same documents before from another UPS store and they didn't make me buy an envelope. Looks like this store nickels and dimes you. read more

Only went because they were open on a Sunday. Don't go if you didn't tape your box. They charge 3 dollars to tape a box like wth? It's a shipping store that charges you to tape a box. First ups store I have been too that charges. read more

Family owned and operated, quick and prompt services, all the time! Very kind people!

I drop off packages at UPS all the time and this is one of my preferred destinations. There shouldn't be much to it-- just come in, scan and weigh my boxes, give me the proof of drop off, then we're done. That's what I expect and that's what I get here, no complications. They don't make me feel guilty by asking for a receipt, and it's usually not busy at the times I'm here (usually late afternoon). read more

Wow! This is horrible. I get to the store today at 8:17 am, and the store is closed! The store hours printed on the door states: M-F 8am to 7pm. Then a disheveled guy : dirty, unkempt hair, with a hoody, shorts, and flip flops walks toward the store and says : sorry, traffic was bad! Honestly, it looked like he just woke up! I had to wait for him to open the doors, the cage surrounding the registers was stuck and he could not open it. I was amazed at the terrible customer service. I am a business owner myself, and I would fire anybody that was this unprofessional. read more

Came here to get a signature notarized. $10,not bad. The guy who helped us was knowledgeable and told us that the form we had didn't have the most updated notary language. He attached an additional page for us to include with our document. Was in n out in 5 minutes. It helps that it wasn't so busy and we were the only customers there. Coming 10 minutes before closing might be the trick! read more

Always have a poor experience at this store. They nickel and dime you for everything and are not customer focused whatsoever. This is the only UPS store that charges to tape a package that you are paying them to ship. Do not recommend. There are others around that are better. read more

Hmmmm. This is my first update. The service in this store has improved dramatically since I left a review last time. I see Chinese guy (co-owner) more often at the front. I think the store finally realized that it's better for the Korean lady to rather focus on management in the back, while Chinese guy to work with great service and smile at the front. Workers here are still very nice (even the new ones). If you ship stuffs at the store twice or so, they will remember your name and say hello when you walk in. So that's great service. 4 star cause of great customer service. Shipping price: UPS is not a cheap option for sending items from the beginning. The cheapest option is UPS Ground (5 business days) but it's about avg 25% more expensive than USPS Priority Mail (2-3 business days). The reason being, 1. UPS delivers with insurance+tracking included: UPS tracking shows what address the product was delivered while USPS Confirmation Number only shows the city. (I think the privacy law passed or something and Gov owned USPS doesn't show the exact address while privately owned UPS still does.) 2. UPS delivers in person and requires the receiver's presence; minimizes the risk for the item to be lost/stolen. 3. UPS delivery workers handle the goods better/more careful than USPS workers. Well, there are times that quality in delivery service is worth the 15-20% more pay. *But sometimes (again, SOMETIMES!!!), the price difference between cheapest shipping option in USPS (7-10 business days delivery) vs UPS Ground (5 business days) can bring crazy difference. I'm talking about $40 (USPS) vs $180 (UPS) here. For Real !! Maybe this store is forced to charge high cuz it's UPS. Who knows. This one is the most extreme shipping price difference I saw, but most times, the difference has been ~20%. read more

Walked in 5 minutes before the closed on a Sunday to have a form notarized, the person who helped us, forgot his name was very prompt and friendly, helped also mail the package, will definitely come back to this location read more

Fast service and no line when I came here before 5pm on a Friday and plenty of parking.

This is one of my go to NOTARY place in the Irvine area. The other one is AIM on University Dr and Postal Annex on Culver Dr. Sad to say but the reason I have 3 is because of California traffic. I'm not partial for UPS stores because of the common reviews that are said prior to mine. The owners are not usually the best in customer service. I like Postal Annex and AIM Mail Centers due to the variety of choices and pick-ups. Most of my packets/envelopes for real estate documents are FedEx so going to a UPS store is not an option. And the staff is usually much better. I've shipped with this location only one time and it was a negative experience. I'm not going to go into it but I'll definitely opt out from using them for my business/personal deliveries and drop offs. The 2 stars are only for the Notary, which is worth going to. read more

Extremely poor customer service. Not just once, but EVERY time. Same person, EVERY time. I would advise you to go elsewhere. I'm done visiting this location. Eventually this location will close, until they rid the unnecessary rudeness. SAD! read more

Charged me $28.20 to box a 24x24 item. They used three boxes when it could have been done with one. I was in too much of a hurry to really notice until after I left. Will never go back. read more

The UPS Store - Shipping Centers Near Me - Irvine, California

This place is awful and they are only out to get your money! I went to send a package overnight there, the guy said no problem and said it would be $41. I thought it was high, but I said fine. He gave me a receipt and later that night I went to track the package and found out they did not send it overnight via UPS but by Express 2 day mail via USPS. I went back the next day and they gave me the run around about why they sent it via Express mail instead of UPS overnight and said tried to tell me that it would be delivered the next day, but USPS clearly shows it wasn't going to be there until 2 days later. I argued with them but it was no use and they had no intention of doing anything about it. I found out later that a lot of UPS stores have huge mark ups on USPS items mailed and they are franchisee's that are incentivized to send it via USPS. This is unethical and I will never go here again. I've also written a complaint to UPS about this store in particular. read more

I would like to take the time to praise the customer service at this location. I needed to print some documents and the staff allowed me to come through even at the last minute. They assisted me with all my needs and provided exceptional customer service. I couldn't appreciate them enough for helping me when I really needed to utilize their services. read more

Went to this UPS location last Thursday to do a 2 day shipment, paid $55 for a small package to be delivered Saturday GUARANTEED by them; destination Orlando., FL ..well the package arrived on Monday .. I went to the store and the employee didn't even apologize for it. He said he will file a complaint to corporate so I can get a "refund"..? This package had to be delivered Saturday, because was supposed to be taken to Brazil by a friend who left on Sunday .. Don't trust them! read more

Paid for 2 day shipping via ups and took package 9 days to get delivered and they have not issued a refund of $30, sadly this is a small issue turned into a big one. Stay away from this location, terrible customer service with no resolution. They said to check back in after 10 business days for a refund, sounds like the run around to me. read more

Extremely poor customer service. Not just once, but multiple times. I would advise you to go elsewhere. Small example - they refuse to give you a UPS envelope to ship using an online label. read more

This is my neighborhood UPS. I've always had an absolutely fine experience, mostly dropping off Amazon returns but also using their notary services. I've come here for 3+ years and their service has always been perfectly friendly. read more

I used the 2nd day delivery for an urgent document and it took 11 days to be delivered. They said it was because of Covid 19. I just wish someone warned me it could take much longer (no one mentioned about it when I used the service), because I could have delivered it myself which would been 1.5 hour drive. read more

Dropping off packages here has always been easy. There is never a line and the staff is friendly. The inside is always clean and the parking is decent with two 10 minute spots right out front for quick drop offs. read more

My favorite UPS Store location by far! They are always accommodating no matter how much equipment I bring in to ship. Best place and I will not go anywhere else. read more

Probably one of the worse USP locations around!!! Highly corrupted, rip you blindly, and don't give two shits about you packages or service needing to get done. Would recommend driving an extra couple miles to ensure my package is safe and that the people behind the counter aren't doing some shady shit. This location needs to be SHUT DOWN!!!!! DONT NOT GO HERE!!!!! read more

I have come to this ups location several times and The owner of this store MIA never wants to help or work with the customers. Their assistant manager Daniel has a breathe issue and caused the whole store to stink w a simple sneeze and makes going inside very unpleasant. They continually throw boxes and mess with customers items after customers leave. You must send them an email before going into the store avoid a 2$ emailing fee. If you want high rates poor service and damages items this is the place to go read more