Great local business! Friendly, efficient and they do an amazing job with packing and shipping.read more

Great people and great service; I had the need for extensive notary services and secure shipping of…read moredocuments to Zimbabwe....quality assistance and service support...5 star all the way.

Staff is always friendly and helpful, I honestly haven't had a bad interaction here. I'm always…read moregreeted and thanked. Returns are super easy whether it's Amazon or something else. Even during busy times the lines are usually pretty short, which is nice.

I usually don't have strong opinions about UPS Stores, but this location really stood out after the…read moregreat experience I had on Thursday (4/16). Alexa helped me with my return, and she was incredibly friendly and helpful. Truly excellent customer service. They're lucky to have her!

I have been using this store for 20 years, mostly for shipping or online shopping returns,…read moreoccasionally for notary service and have not had the problems the bad reviews talk about. Sometimes there is a wait when they are busy but all of the employees have been polite and helpful to me.

Yikes, I made the mistake of printing documents here because I had errands in Montclair. Wildly…read moreexpensive at $1 per page for B/W plus a $4 fee (!) to send them the documents via email. My bad for not checking out their fees ahead of time, I'd assumed they'd be higher than a local shop but not exorbitant. I recommend you patronize Copy USA on Fruitvale. Less than $.25/page. Email the docs to yourself and you can access them on one of his computers (no fee). The owner is gruff but very helpful.

Great service! I started elsewhere - post office etc., and remembered I could send packages…read moreinternationally from here. I got in before a short line of three waited behind me and was all done in short order. Passport docs ( a lot of them for Europe; mailing envelopes; etc. all taken care of expeditiously. Even my request for a large, stiff envelope was met with great patience and a smile. The man behind the counter remained pleasant, attentive and smiling throughout this ordeal of multiple docs to mail internationally. He advised me too on the least expensive method ( but a tracked mailing method) too. I'll def go here vs elsewhere next time. A very calming and professional experience when it had far less so at UPS and the post office.

Very supportive team even after I pulled up very close to closing time! They supported an…read moreinternational parcel to Africa no problem.

Very easy to work with. We talked over my simple printing job over the phone. I emailed my PDF and…read morehe confirmed when it was ready for pick up. All within just a few hours. Free parking in the back is a bonus. Reasonable prices too!

I love supporting local businesses but only go here if you want smudged prints that you're going to…read morehave to shred anyway, and you're willing to get lectured about how they can't help you because you did everything wrong at the computer station, and have no way of seeing whether your personal information was kept on their computer. I just wanted copies, not to get a lecture. Life right now is hard already, it's not so hard for them to be nice.

Mountain Valley Consultants provides professional support with a touch of family. I've been doing…read moremy taxes with them since 2014 and they are always done right and on time. You go to them you will not be disappointed. Naeemah will get your things done swiftly and accurately. Check them out for taxes,mortgage consolidation and even if you need a P.O. Box they got that too.

Very frustrated with these folks at "Mountain Valley Consultants (MVC) . Hakim promised that my…read moretaxes would be completed in January 2019 and he quickly processed them supposedly however the IRS has yet to receive them either electronically or via U.S. mail as of 6/19/2019 - almost 5 months later! MVC hounded me like crazies from a Friday, Saturday, even Sunday I'm January for me to pay $375 tax preparation fees after he claims to have filed my taxes. I called MVC every month...from February they said it was filed electronically, March I got nervous because no response from IRS, April they said they were too busy to talk to me (mind you that they already took my money n threw me at the bottom of the list as far as priority and customer service). In May I emailed MVC and left them voice mail messages and they emailed me and said my taxes were mailed in March. So I waited and waited and waited. I called the IRS today June 19th and they still have nothing on me. They couldn't have mailed them because they never asked me to sign my return, which would be illegal if they forged my name on documents. They are crooks! Don't trust or use these people because they will take your money and run. If I call them it always goes to voicemail. If I block my number they answer and will never help me. Poor customer service. I complained to the IRS, American Express since that was my payment method, I'm writing all this on the internet to let others beware. Hakim said he has over 30 years experience in tax preparation but he definitely doesn't have 30 years of customer service! His girls are like his puppets; they don't know how to answer simple questions and always say "hold on and after 5-7 minutes of holding they come back on the line and ALWAYS say, "Hakim's busy with a client, he's out of the office, or he's out to lunch." Never do they return calls after promising me they'd call me back repeatedly. If I could give a ZERO I'd give them that!!! But a "1" star is the LOWEST! I want my money back! I saved all of my emails that reflect the truth to my story which I will post on here too.

Unbelievably rude and completely lacking basic empathy. I went into this store to print and fax…read moreurgent documents. I am currently dealing with a major digital security compromise and a pending police report, meaning I cannot safely access email on my phone and needed to use their customer computer. The customer computer was down. Instead of offering an alternative workaround to help a customer in a crisis, the employee (male with a dark beard, glasses, face mask, and hat) was incredibly curt, rigid, and dismissive. He flat-out refused to help, stating, "This is a business," and even lied by saying he didn't know the address of a nearby sister store to avoid looking it up. I literally stood in front of him and called the Menlo Park UPS store. They immediately agreed to help me print my documents using alternative methods, despite having the exact same technical outage. When I told this employee that the other store was willing to assist, he just gave a lazy, "Sorry, I can't." Avoid this location. If you expect standard problem-solving or decent human customer service, go to the Menlo Park location instead. They actually care about helping people.

Bad experience, wouldn't let my brother get my package, made him wait 30 minutes when he had all…read morethe information needed to get my package. Because of it, there charging me extra money to hold my package when I called the store a week earlier and a worker said it was fine if someone else picked it up on my behalf. Never shipping my things from and to UPS again!

Great people! I've used them for UPS drop off many times during my breaks and lunches and service…read moreis always speedy and I'm in and out in a minute-I utilize the 5 min drop off zone spot right out front everytime!

Poppy is wonderful in every way...extremely knowledgeable about anything having to do with mailing…read more, and also effortlessly makes you feel seen, heard, and valued....and the assurance that whatever the situation, it will be handled...5 stars from me..Just a wonderful asset to there Outer Sunset community.