If I can give this place no stars I would. I would give negative stars. This week my mother sent me a very valuable package. Ups said they couldn't deliver it and brought it to THIS store!!! For pick up!!!! They tell me that I picked my package up and had my correct Id and everything and I DID NOT even pick it up. They were no help. The manager was so monotone about everything. I can't believe ups. How could they be so careless. Said they opened and investigation but that's not the point. I had valuable things from my family in there for me and my daughters and you guys just gave my package away and then you act like you couldn't review the tapes nor see who was on the register at the time of my package being picked up. IM OVER UPS. WILL NEVER USE YOU GUYS. FED EX WILL HAVE TO DO!!!!! read more

I went to this UPS at 950 am 09/11/20 to have photocopies if my documents before that I noticed in my documents it needed thumb Mark I asked the clerk if I could borrow their ink pad in the table & he told me that that belongs to the Notary job so I asked him if they sell ink pad & was told no I was so upset to the clerk who had no intention of assisting customer or not doing extra help in doing their work read more

I love this location, I love everything about it! The staff are ALWAYS friendly and kind and always provide the best professional customer service! So glad you are in my community! read more

On July 18 2020 I visited this store #670 in Moreno Valley expecting UPS to ship my important documents NOT the USPS. When I did have UPS ship my important documents overseas, I was charged $119.00 whereas USPS would have charged half or three quarters less. The expected delivery date for my documents that I chose for an option was 3-5 business days expected delivery. On July 18 the same day, USPS picked up my documents. On July 22, it arrived at LAX. On July 23, it was out of LAX on a plane. On July 30, my documents were now at Chicago O'Hare in Illinois. Way past the 3-5 business day delivery and STILL in the U.S. On August 1 it arrived overseas, but NOT the place of delivery. On August 4, it cleared customs and now on the way to deliverable address. On top of this, the representative DID NOT tell me or have me sign anything letting me know that the Post Office was sending the documents and NOT UPS. Unfortunately, I was unable to receive a refund from the store. I did call the corporate office as well and they told me the same thing that UPS HAS NOT nor WILL NOT refund ANY money since March 2020. It is a shame that UPS cannot do anything right. CoVid is NOT an excuse. So for this, I WILL NOT ever ship anything stateside or overseas using UPS. I find this very upsetting when people are out of work and expect a company to deliver. UPS cannot deliver on time nor help a customer with a refund. I would give a one quarter star if I could but I can't. Don't rely on UPS for anything, go to the Post Office for a cheaper price and a guarantee it will be delivered in the time specified. read more

The UPS Store - A receipt for 3-5 business day delivery to overseas address but is still not at delivered address overseas - Shipping Centers Near Me - Moreno Valley, California

Horrible Customer Service! Unprofessional and their rate are very expensive Unprofessional Notary Public Service!! STAY AWAY FROM THIS PLACE!!!! THEY WILL RIP YOU OFF!!!!!! read more

Came in to get something notarized. They guy was kinda busy but he's super fast and friendly. Prices aren't that bad either. Great service

They are rude if somebody puts something in your hand put it back in the person hand have some respect I see why you work at the ups store ! That's the problem with young people just throw stuff on the counter like you a peasant or something ! read more

Do not go here !!!!horrible customer service after calling them and waiting on the line for 30 mins just to simply check on a package they disconnected my phone call !!! And then closed for the night read more

Aaron is a delivery person that really cares about people. He waits for me to open the door& he sets large pkgs. inside for me. We are disabled, & we can't move large boxes. Aaron is a very competent delivery man. I wish he would accept $$ tips,but he won't. Kudos to Aaron UPS!! read more

Service sucks, I went to send a package and one of the girls sounded like she was going to do me a huge favor. No customer service skills at all! I get a better service at my local Post office. Shame on UPS!!! read more

Great, quick service. Cody is cool guy, someone just to have a small conversation while you drop off your package there. I'm definitely coming back to this UPS store to do my shipping :) read more

This is my neighborhood UPS Store - Great people and Great service! A rare find! read more

I always use this ups when I'm shipping big items I know postal serving will mess up. Always give me aaa discount and the best prices because I use them a lot great employes always helpful read more

I've been a customer for over 15 years and have a mailbox there. Great customer service and they notify you when you get a package. Nick goes out of his way to accommodate your needs and the staff greets you by name. Great job guys!!!! read more

They are very helpful and they never charge for Internet use when I need a return label for my books. I love coming here to return my books.

Absolutely zero stars actually but 1 is needed to post a review!! Horrible customer service!!!This store was unable to find my package even though I had Proof of Delivery. I was told on Thursday by the owner that he would give me a call when my package was found and I never received a call. I called on Sunday and was told that since there was only 1 person working that I couldn't be helped and that I needed to call back on Monday. On Monday I decided to go in person and had the worst experience I have ever had in my entire life. The person helping me was extremely rude, confrontational, aggressive, absolutely unprofessional and the owner of this store as well as another customer witnessed this entire horrible interaction. The customer even said a few words to the rude employee and walked out of the store. The owner had to help me since his employee was behaving so irresponsibly. I was given a phone number to call to file a claim. I have placed a complaint with corporate UPS regarding customer service as this store is an awful representative of UPS! read more

Line was way to long only one worker very dissatisfied and the outside looks nasty people hanging out all around super gross

I give this store a 1 out of 5 stars and it is really not worth 1 star. I tried not to gives store any stars at all but the Yelp app would not let me do it. This store has poor customer service ! Employees are rude and uncaring. Go somewhere else!!!! read more

Great customer service, I had a couple of things to do there and I never felt rushed the guy helping me was very nice and answered all my questions in a very polite manner:) read more

ABSOLUTELY HORRIBLE. I needed to ship my 55' T.V. back to the manufacture for repairs and decided to use my local UPS Store because of convenience, BIG MISTAKE. two weeks after delivery I got an email from the manufacturer stating my T.V. arrived damaged, and they will hold it for a couple of weeks to allow the delivery company to pick it up. They sent pictures of the damage and instructed me to file a claim with the company who delivered it. shortly after I went into the store to open up a claim. I spoke to someone who said they were on it and would be calling me to keep me informed of the the claim. For the next TWO months I would call or walk in and ask what was happening because no one would call me to let me know what the status was. When I would walk in and ask what the status was, I got the run around and NEVER got a clear answer. At one point, a "manager" said the claim was closed and he didn't know why. I asked him to look into it. I wasn't going to let this $500 television go away! The "manager" said he would look into it. TWO MORE MONTHS of back and forth pass and now when I called the manufacturer to see if the t.v. was ever picked up , they said THEY NO LONGER HAVE THE T.V. BECAUSE IT WAS NEVER PICKED UP AND THEY COULD ONLY HOLD IT FOR SO LONG. My t.v was now GONE. NEVER to be seen again. I immediately try an call UPS customer service to file a report about this to find out a claim was never opened through them. turns out UPS themselves was no help to me at all. They said that although the UPS Store is their brand , they don't have control over it and I need to file a claim with the store. I was being bounced back and forth from corporate back to the Store. without ever being given a direct answer or given a solution. No one was able to help me out. It has been ONE YEAR since I walked in, I managed to speak to a female "manager' who did help me get answers on my claim. She said that UPS denied my claim because they stated that I PACKED THE T.V. MY SELF, NOT UPS. That infuriated me even more. To say that I packed my own t.v. is ludicrous!!!! If I could pack the damn thing myself I might as well have shipped it myself too! Some of the female co workers who were there when I first walked in to have it shipped stated that it was unfair what they were doing, they knew they packed and shipped it! I showed them the pictures that the manufacture sent of the damaged t.v. and they stated that that WAS their packing supply. Furious about the fact that my claim was denied TWICE! I walked back in the store and told the "manger" that I am not about to loose a $500 t.v. over the incompetence this company. She helped me re open the claim, after some back and forth, my claim got accepted and they agreed to pay me a little under $500, which was LESS than what the t.v cost (considering I had paid for insurance on the t.v.) I said fine! I want this nightmare to be over, If UPS was going to shaft me and not pay the full amount, FINE I just wanted to end it all!. I accepted the claim, the "manager" called me and told me the check will be mailed out as soon as possible. IT HAS BEEN TWO MONTHS SINCE SHE SAID THE CHECK WOULD BE MAILED OUT AND STILL NOTHING. I called yesterday morning to get some answers, I spoke to "Jason" who said that was a long time to wait for a check and he would look into it and call me back. I wait all day, I called back in the afternoon to find out he had left for the day, without calling me back to let me know that although he was leaving he was on it. I'm over here waiting like an idiot by the phone. Today I call, "Jason" stepped out. I am sitting here, STILL WAITING FOR A CALL BACK. 1 YEAR AND TWO MONTHS AFTER THE FACT. Never again. I will make sure to NEVER recommend UPS to ANYONE EVER AGAIN for as long as I live. read more

Love this place! The employees are so kind and helpful. One time he even recommended that I take it to the post office for a cheaper price. For a girl who gets confused with UPS and USPS all the time I really appreciate somebody looking out for me! Sometimes they fix up my boxes and everything. Great people! read more

I shipped something through this store on a Saturday and its now Tuesday. It's still at the store and the associate told me a BS excuse that it wasn't picked up yet. I said what is taking so long? She said I'm not sure. It should go out today. read more