I went there to ship a box, they will push you to ship through ups even though I request usps which they also serve US postal service. Lady says 20 bucks to ship with UPS and when I ask how about USPS lady quotes me 65 dollars for the same bucks. When was the last time usps charhed 3 times more than ups. They are liars and I wolked out. Dont bother goinf to this store. Use usps or fedex on cochrane read more

Needed to receive and send a fax. I called ahead and was ok with the info i got on the phone. The place is in a shopping mall so there is lots of parking and easy to get to. Upon entering to do my business I did notice all the services they offered. Since I waa a little flustered i just requested my business done. Boy was I wrong in doing so. I realized after everything was done, that there was no place nor was it offered to me how much a fax would cost. When all done, 3 pages plus cover page cost me $ 5.00. Geeezzz so I paid since I had no choice then he just took the money and put it in the drawer. No receipt no cash register tape. One can only assume I'm not the first with unreported sales. Watch your self if you go to this place or better yet go someplace else. read more

I called this store, since the UPS store I normally go to in Gilroy was closed already. So I called to ask a simple question. I was trying to send some Halloween costumes to my nephews in Mexico. I've never sent anything to Mexico, so I called asking if they did that type of services or knew what other services did ship to Mexico. He mention that DHL is a service that ships to Mexico. So when I asked what was the time frame for the shipment get to Mexico. He responded with an attitude stating it all depended on customs. Which I understand. I just wanted a time frame so I knew if my nephews were going to get the costumes on time. First time and last time I'll call this UPS. They need to hire better employees with better people skills! read more

Absolutely unprofessional and lies. Middle aged Asian woman is completely rude and inconsiderate. Would never visit unless you have to

Manager here is terrible! You know it's bad when her customer service is worse than the other employees.

Prefect! my first choice for all my shipping needs very friendly ask for the owner, he is the nicest and knows how to do it the best read more

Lacked necessary free supplies(ground envelopes) then insisted on charging me for a plain envelope- I had a prepaid label, should have been a simple in and out free interaction, instead cost me $1.74- not good read more

I was amazed at how welcomed when arriving at this Vineyard Morgan Hill UPS Store. Sam,Julian and Noni are so helpful with question or direction or what best method of packaging. I am amazed how far the UPS Store has progress so much can do's shipping, packing, faxing, notary, public computer to access your emails, Copy and printing equipment also forwarding of mail, receiving packages (UPS my choice ) if from out of town. This was a Great experience thank for all your help Regards read more

I always use the US postal office. The one time I use the UPS store {as post office was closed} they lose a package I was sending to a client. Now I have to repurchase items to re-send to client. Thanks :/ read more

Terrible service. I needed a package overnighted to arrive TUESDAY! I paid for overnight service. Come to find they labeled it and it didn't arrive until two days after it was suppose to arrive! Poor service, doesn't represent the excellence of UPS. Use another location! read more

Great ups store... Very helpful people. I love small business like this that provide great service.

Super fast, affordable & convenient notary services. I'll be back for sure!

I've used the store many times for my shipping need. I've done most of my business shipping from this store. I preferred this store over the Gilroy location. Usually better service although at times slow. Today I needed to return the laptop to my employer using a prepaid UPS label. My goal was to purchase a box and packing and ship the computer. The woman at the counter attempted to sell me a box for $36. When I objected to the price, she lowered it to $17. No thanks. Not paying that much for a box, unless it's made from carbon fiber and steel. My advice is, try not to gouge the customers that use your services regularly. read more

Earlier I looked online about shipping animals and there was some info on it but I needed more.Called for information and was passed around on the phone and was repeatedly told ups does not ship animals. Seems like they just didn't want to do there job. read more

I would give this store a 0 if it were possible. I have used his store exactly twice and I will never use it again. Their customer service is non-existent. UPS should be absolutely ashamed that this store is operating under their umbrella. I paid for 2 day shipping via UPS for a very small box. I called to see if the package was in store and the clerk was very unhelpful and told me they had packages but had not been scanned and to call back an hour later. Within 5 minutes I received confirmation from UPS that indeed my package was delivered. I went directly to the store to pick it up and again I was told that the package was not In the facility and the message I received was likely an error. I showed them the email from UPS that indeed my package was in their facility. Literally the package which was the size of a shoe box was sitting on the counter by the cash register. Seriously? I was then told that I had to pay $5 to pick it up! Why is that since I have already paid and there was not a disclosure of any additional fee. "We are a franchise and we don't have room for extra packages" is the response I received. Absolutely terrible customer service. I paid the fee and told them I would never use their store again ...ever. It isn't even about the $5. It is the underhanded practice of up charging customers after the fact. I will drive to SJ to pick up my ship to store packages from now on rather than drive the 5 minutes to this local store. For all other UPS or package drop shipping, I always use Postal Annex right across be street. Always great service there. No thanks UPS Vineyard. Your business is not worth my time. read more

Every single time I interact with this location the staff is rude and condescending. It aggravates me to have to deal with them

This is the best UPS Store around. I come here regularly for notaries and mailbox services, but mostly for packing and shipping. Extremely friendly and helpful staff, and they have the best rates in town. read more

Bad experience!! They charged my wife over $300 to send 1 box to Texarkana! No urgent delivery date, not expensive contents, over $50 for the box and bubble wrap, and over $15 just to pack the 1 box, I could have flown with the box to Texarkana cheaper, and when I asked the store manager about it he said that was the best he could do, will never darken the door again! read more

Terrible service and $1/page for B&W printing! They disabled the SD card readers on the copiers (for fear of viruses, so they claim), forcing people to 'rent' their computer for $1.99 if you want to print. Then if you want to print anything using the computer it costs an additional $1 per page. I griped about the cost and that they are scamming people and the guy behind the counter told me that their printing cost was actually a good price??!! Has be ever been to Staples, where it costs $.09 a page? read more

i wish i could give this place zero stars. employees were rude and 100% unhelpful. im really disappointed in the customer service here and wont be coming back. read more

The worst store possible. Shipped a speakers worth $ 7000 and paid $ 350 shipping and insurance item got lost .UPS took 3 months to reimburse for the insurance amount. The owner gets the money and gives me the run around. Stay away .Thief and scoundrel. Ripoff read more

You cannot ship from this store with a shipping code!!! It's my understanding this occurs at the owners discretion... Why set up a UPS store and not allow your customers to ship the way many UPS packages are sent. Also, the staff could not even recommend where the next closest UPS store is. read more

I went to the UPS store to get a Passport picture since it was listed as having this service. Very unprofessional and the picture was awful. I do not recommend this location for your passport picture! read more

Went in for a passport photo, big mistake, walls are filthy, not really white, the owner did not know how to use the camera. I found out that the post office is much cheaper, and they are very aware of the requirements. My photo may not work and I may loose a very expensive trip because they are not doing the correct job. I also asked for one copy, he made two and was utterly confused about the void showing up (birth certificates can not be copied--how you can be in the passport business and not know this is beyond me) I will pray they did not ruin my trip. Don't let them ruin yours. Did not get a sense of real competence. read more

This is NOT a UPS Store... Its a BOOO-PS store. Infact having a package shipped here has way changed my mind about UPS. I usually had items sent USPS (and for about the same price, sometimes better) but my sender didn't offer this time. I wen't to retreive my package and was told I needed to pay a $5 fee to get it. Such a rip off.. They should already be making enough money using the franchise name of UPS. Then when I balked at the charged the woman told me that she would refuse the package and send it back to the seller at postage due for return shipping!? I paid the $5 in the end but then my receipt said $5 Misc. Purchases. There is no way my company is gonna let me submit a random receipt for "Misc Purchases". If it said something like "Additional Handling" or soemthing similar that would be a little more descriptive. My Dr. Seuss take on this place: I would not, could not, ever, if I had to, would I ever use this store again. And UPS; your not helping your cause here either. read more

I called this UPS Store when i was about to move to the area and told the man who answered I needed information about renting a post office box. I had to pull information out of him, including the monthly rate. He gave me a rate for 6 months and I was trying to quickly calculate what that was monthly since I had just gotten a monthly rate from Postal Annex and wanted to compare. I had to ask him three times before he finally gave me a number, which was far more than Postal Annex. I told him thank you and he hung up on me without another word. I couldn't believe how rude he was. Even if their rates weren't sky high I wouldn't give them my business. The owner at Postal Annex, on the other hand, was quite friendly and immediately offered me all the information I needed without any hassle. She helped me figure out the complication of getting a post office box from out of town so I could give a forwarding address where needed before my move. And she didn't hang up on me when we finished the conversation. read more

WARNING DO NOT USE THIS STORE! Complete worst customer service I have ever experienced! Received damage goods (damage caused by UPS shipping) vendor emailed me shipping label to return item at no cost to me. They would not take my label because it had no bar code. While in the store I called vendor & they agreed to email me another label. Asked clerk if vendor could email to them so we could print new label with barcode. They "REFUSED" to give me there email, only to tell me I could logon to their computer (which they charge for) & print (which they charge for). What a rip-off to make a buck! I urge you to go to another store, perhaps with no customers they will go out of business & perhaps the new owner will bring back good customer service. read more

Lied straight up in my face , took my money for 2day shipping, package did' not arrive until the 3rd day , shame on you UPS, you just lost 1, read more

This place had terrible customer service. I went in to send something very important to two colleges and the lady was super rude to my dad and I. She messed up the address so I had to go back and ask for her to fix it, and she told me I told her wrong! I had the address written on my phone for her to copy, so if you can not even copy a simple address down into a computer and print, you should NOT be working at a mailing company. Absolutely a terrible experience and had me ripping my hair out at the end of it. Do NOT come here unless you have too. They are slow, rude, condescending, and do not care about the their customers. read more

Local UPS store FAIL! They can't send a document that the receiver is paying for with a UPS account! Really, thank you Morgan Hill PostalAnnex, for getting this very time sensitive document sent out! And for your help. read more

Very very expensive to ship an item here. Sent an item next day (less than 120 miles away) and under 2lbs and the total was $136!! Fedex shipped the same package for $28! Rip-off, stay away from here! read more

I recently shipped a large amount of glassware from this store. I had them pack and ship to be sure it would make it across the country. I brought the pieces wrapped up in my own bubble wrap. The man (boy?) weighed everything with my bubble wrap on it and I paid over $200 for UPS ground which was fine. I asked for them to save my bubble wrap; when I returned he told me they didn't keep it. It's only bubble wrap but his attitude was bad-kept working at cash register, never offered even an apology. He could have cared less. The lady who is there is very good with customers; he should learn from her. Won't bother with this store again. I like to support local business but sometimes it is difficult. read more

This ups store helped me with my notary, faxing and making copies today. They were very helpful and fast.

i was in need of a notary pubic,was charged $10 per signature,no problem,when i went back to get two more i missed approx. two weeks later the same lady said it would be $20 per signature asked why the increase she gave me a foul look and said thats just the way it was,since i didnt care for her answer mostly her attitude i took my forms and left and found the Signtech on Vineyard next to La Pooch,super nice guy took care of me,this was last March.Recently i needed to ship a package,and was talking to friend about the package i needed to ship and he told me about the UPS store, i told him about my recent experience there and he said he had just used that store and it was a man running the place.figuring that lady was no longer there i went in and sure enough a man was there to help me,gave him the item i needed sent,he proceeded to put it on the scale and got on his computer and started taking my information for pricing,as he was doing this,from out of the back of the store came the lady who i had dealt with previously,she bent over and whispered something in his ear,his eyes got wide and in a low voice asked her if she was sure she whispered something else he told her OK,he then proceeded to tell me my cost would be $161 i thought that was crazy and asked him how much for shipping and how long before delivery,said it was $101 for shipping(with a one week delivery time) and $60 for packaging.I took my package and went to Signtech where i was charged $31 also with a one week delivery time......i will never step foot in the UPS store @ #305 Vineyard town center....i would not give them any stars but apparently i need to give at least one to post read more