I am surprised I haven't done a review on this particular FedEx and I live literally 7 minutes away…read more(driving distance). This is a fully equipped store that handles everything from A to Z. They do a heck of a great job! Been there few times, and their service along with all the items/products never fails. IMPECCABLE! They do Printing, Scanning, Packaging, Shipping, Copying, and a lot more.. Walked in yesterday at 4:30pm and got a genuine, nice greeting with a soft spoken voice who's name is Jane. Right away I asked her if I could use the restroom and she ran to get the key to let me in. Isn't that something? Other people will NOT let you use their restroom. Regardless whether you buy something or not. I needed to laminate a poster that I had, send a big package, buy 8X10 pack of paper, and needed to make a banner of this logo that I liked at a restaurant. Jane and Bertha were just AMAZING in every way. So kind and helpful. I also bought a small bottle of water. They literally have everything, and even a station for people who would like to work on computers, or just simply do some personal work, read, or whatever they are in for. A lot of items on clearance. Parking is shared with a lot of businesses and the restroom along with the store was SPOTLESS CLEAN! I have used their restroom in the past. Always clean. Every item has its own value and price. You can never go wrong with this particular FedEx! Thank you all very much!

This used to be my go-to FedEx location because it's close to home. I've always had great…read moreexperiences with a deaf gentleman who works there. He is incredibly kind and always does his best to help. Unfortunately, my experience on July 3rd was completely different. As soon as I walked in, I explained that I needed help printing a certificate. The employee, a white male without a name tag, immediately pointed me toward the self-service machines and said, "Self print is that way." I explained that I needed to print a certificate and did not know how to use the machines. I simply asked if he could help me feed the paper. He immediately seemed annoyed and said, "If I have to do it, I have to charge you." Of course I understood that there would be a charge. I came to a business expecting to pay for a service. His tone was completely unnecessary. I also knew they were closing in about 10 minutes, so I understood that they were trying to finish up for the day. However, there were still customers inside, and I only needed to print one certificate. While I was waiting for my retrieval code, he told me that if I did not receive it within two minutes, I would have to come back Monday because they were closed for July 4th. I understood the time constraint, but again, the way he spoke to me was unnecessarily aggressive. When he printed the certificate, it came out much larger than it should have. I explained that I had printed the exact same certificate at another FedEx location and it came out correctly. He told me that adjusting the size would require an additional charge, which I paid without any issue. The next copy then printed in black and white. When I pointed this out, he blamed me and said he had not changed anything. I explained that on the original certificate, which had printed correctly at the other FedEx location, I had only changed a word or two because of a typo. I did not alter the format, sizing, or anything else about the certificate. Despite explaining this, he continued to act as though the printing issues were my fault. After another attempt, the certificate finally printed correctly. I understand that employees can be ready to close, especially before a holiday, and I am not expecting special treatment. However, there is still a professional and respectful way to communicate with customers. I was never rude to him, yet from the moment I walked in, I was treated like an inconvenience for simply asking for assistance with a service I was willing to pay for. I have had good experiences at this location in the past, but this interaction was enough to make me take my business elsewhere. I recommend the FedEx locations in Burbank or Toluca Lake instead. Hopefully management addresses the customer service at this location because the attitude I and many others have experienced was completely unnecessary. Upon reading more reviews I am pretty confident it was the same rude employee at the front desk.

This is a five star review for the staff at Studio City Mailboxes, NOT for Fed Ex shipping which…read morecreated the need for so much intervention on their part. I had important documents including a driver's license that needed to be shipped to my son in England, which I sent to be held for pick up. When my son arrived at the pick-up location, he was told by the staff in England that there was a special code he needed or they couldn't release the package (it was sent no signature required, addressed to him, and he had ID.) Knowing how impossible Fed Ex is to deal with, I went in person to Studio City Mailboxes to ask for help. One of the two employees on duty spent over an hour working with me on this before calling Michelle, the manager, who remembered me sending the package and said she would work on it even though she was not presently on duty in the store. It took several days to resolve because no one but Michelle and the staff at Studio City Mailboxes seemed to care or be willing to make any effort to resolve the issue. Michelle spent DAYS contacting Fed Ex, keeping me informed of her process, and even called my son in England to make sure he was ultimately successful picking up his package. Michelle then gave me a courtesy refund of the $70 charge for Fed Ex. I hope that Studio City Mailboxes was not out of pocket for the time and effort they made to resolve an important issue. This is what customer service by humans, not a chatbot, looks like. Both Michelle and her colleague understood the problem (which was not of their making) and the importance of correcting it, and did everything they could think of until it was resolved. They easily could have shrugged and given me the phone number for Fed Ex (which no human answers) but they never put it on me to solve this or to pay for inadequate service. I've been coming to Studio City Mailboxes for years, I've seen the staff, especially Michelle, deal with difficult customers and frustrating situations, and staff has always been courteous, professional, and proactive. I can't express my appreciation enough, staff's work and attitude is why I will keep coming back, 100%

Great place. The employees are always friendly and helpful. Great customer service. They deserve…read moreyour business

I've been going to this place and recommending others to go for the past 5 years... I recently went…read morefor a service and kindly asked about the process because I was unsure, the owner responded with, "I don't know and I don't care either." Extremely rude and unnecessary comment. I will not continue supporting this place after this occurrence and wouldn't recommend to others moving forward.

The best and most reliable notary services, certified mail, shipping, mailbox rental and other…read moreservices. etc. This is a family business with fantastic, impeccable. service. Also cards and gifts, wrapping, etc. As other reviews have observed, they go above and beyond in helping their customers. Support this neighborhood treasure.

I have my mail goes to Universal Mail in the past 13 years. They are always dependent. I never had…read moremail mixed up with other boxes, which was my issue with the previous mailbox. Kati is so accommodating. I am out of town about 6 months out of a year. Kati sends me the mail and always makes sure that only impotant mail is sent. Best mailbox store I ever had, and I had a few.

Universal Mail is the ultimate full service postal business. I needed a p.o. box fifteen years ago…read moreand am so grateful to have found Universal Mail. Kati, the owner, is beyond fabulous--personalized service, knowledgeable, an absolute delight to deal with, which I look forward to. If you are dealing with porch pirates here's your answer! I highly recommend!

The person who works at my UPS, Ben, is always kind and accommodating to everyone…read more He deserves a raise!!

Ben the manager at the 7202 store was an exceptional customer service provider in our recent (non…read moreamazon) retail return. He and his team (family members?) really set the bar every time. Other UPS Stores we've been to had associates either spending too much time chatting or gossiping with one another. Not this one. He completed the transaction effortlessly and with exceptional knowledge.

I have been to many FedEx Office Print & Ship Centers all around. Since I was in the area having…read morelunch across the street, I remembered I needed a pack of envelopes and 8X10 Copy & Print pack of papers. I also needed ink for my printer. I got the envelopes and the papers that I needed, but unfortunately they no longer carry the ink that I needed. It has been a discontinued item for a long time. The quality of both the envelopes and the paper is solid and good. Prices varies on what you get. For those 2 things that I got, I paid less than $20.00. Great customer service by everyone, plenty of parking spaces, clean restrooms for both men & women. You can't ask for anything more. Store was very nicely organized and super clean. They have so many different things from office needs, to shipping, printing, handling, packaging and delivering. Love FedEx very much!!

I had to go here today because UPS did not have the poly airbags that I needed for my shipments…read more Luckily FedEx did have enough in inventory for him to meet a semi packages. Jose was really helpful and patient The two downsides of FedEx for me are that they don't save shipping address information which means that every single time I go in there we have to retype my information where as UPS has that saved in their system. As well, their system can only process five items at a time which meant I had to do for transactions, which just takes longer.

Today's visit to the Studio City Staples was excellent from start to finish. We came in for my…read moremother‑in‑law's TSA PreCheck appointment, and the whole process was smooth and stress‑free. Our appointment was already in the system, they recognized us right when we arrived, and we were taken in right away. The gentleman handling the TSA PreCheck was outstanding. My mother‑in‑law has circulatory issues that make fingerprinting tricky, but he knew exactly what to do. He used lotion, had her warm and rub her hands, and tried different techniques until her prints showed up clearly. He was patient, kind, and clearly experienced. It made a big difference. While we were there, they also had a great sale going on. I was able to pick up crayons, markers, and other Crayola products at a super low price. Michael at the counter helped me out and even added a 20 percent discount, which was a nice surprise. Overall, fast service, friendly people, and a genuinely helpful team. A great experience all around.

This Staples location is completely negligent and should not be trusted as a UPS Access Point under…read moreany circumstances. I received an email from UPS stating that my package had been picked up. Within ONE HOUR of receiving that email, I immediately called this Staples location. I spoke to Peter, who identified himself as the assistant manager. He told me it was a glitch in the system and confirmed that BOTH of my packages were physically still at the store. I very clearly told him that I would be there the next morning (today) with government-issued ID to pick them up. He confirmed this. I repeated it multiple times. Despite that conversation, my packages were STILL released that same night to a random man. I never authorized anyone else to pick up my packages. I never listed an alternate pickup person with UPS. I had TWO separate packages with TWO separate tracking numbers. UPS emails literally say "PLEASE BRING ID." Yet somehow Staples released BOTH of my packages to someone who was not me, not authorized, and not verified. When I came in this morning exactly as I told Peter I would, he told me a gentleman picked them up last night. That makes absolutely no sense. Why would someone pick them up last night AFTER I spoke to you directly and told you I was coming today with ID? No one could answer that. I was then told that Jack was the employee who released my packages. Jack released TWO packages with TWO different tracking numbers to a person I never authorized. That alone is a massive failure of procedure. Releasing one package without ID is bad enough. Releasing two separate packages without authorization is reckless. It gets worse. One male employee was rude, dismissive, unprofessional, and gave me attitude while I was trying to understand how my packages were stolen. Peter had to tell him to stop getting involved. Peter then said, "I assumed it was your boyfriend." That is NOT company policy. You do not get to assume anything. Authorization is not based on assumptions. If I never authorized someone on UPS, you do not release my packages to them. Period. I then spoke to Claudia Ayala, the manager on site, who was completely nonchalant, defensive, and uninterested in resolving the issue. She backed up her staff and said there was nothing they could do. She initially REFUSED to give me the names of who was working the night before until I told her I was filing a police report and escalating this to Staples corporate and UPS. Only then did she cooperate. I even pulled up the UPS website in front of her, which clearly outlines FOUR pickup options. Every single option requires government-issued ID and or authorized pickup status. NONE of those procedures were followed here. There was no urgency. No accountability. No validation. No professionalism. These were valuable packages, including company property. This was THEIR error and they treated it like an inconvenience. The bottom line: if you receive an email stating that your package has been dropped off at this location, PICK IT UP IMMEDIATELY. Do not wait. Do not trust them to hold it. They do not know how to follow company policy. This is negligent. This is careless. This is irresponsible. This is unprofessional. This is unacceptable. I have filed a UPS claim, I am filing a police report, and have escalated this to Staples corporate. Do not use this location for UPS pickup unless you are prepared for your packages to be handed to a stranger.

When I got home last night, there was one of those notices next to my intercom saying "sorry we…read moremissed you", with their address to go and pick up my package. This is my first time at this UPS. Well, when I walked in today around 12:35 pm, I was nicely greeted by Edwin. He was very pleasant with a nice smile. They also had two other employees working there. He wanted to know how he could help me, so I told him why I was there. He asked to see my ID, looked me up in their system and couldn't find my name. He asked if I had a tracking number and I told him no. I forgot it at home. I asked him to check one more time and he did by telling me that maybe it's in another UPS store. I thanked him for it and walked out. Now I need to go search and see where my package is. Hopefully it's not lost somewhere in the wilderness:-)) They offer many different services here: printing, shipping, copy making services, scanning, to take your photo for your passport/ID, faxing, laminating, P.O. Box mailboxes, notary, shredding, even Amazon returns. It's a very interesting UPS. Shaped kind of like zig-zag. Store was clean, everything was nicely, fully stocked and organized. Depending what you buy, everything has its own price and value. People keep complaining about their parking being full, cramped, but I have been inside this shopping center few times, and never had a problem with their parking. Thank you Edwin, and UPS!

Once a while, I have to go to this place to return a package I have to drop off…read moreAnd every time I am so happy with their service and their efficiency They open as early as 830 and close at 5:30

Ive been renting a mailbox here and using their shipping services for a while now and the customer…read moreservice is always fantastic. The staff is friendly, helpful and they always go out of their way to make it easy for you. They remember your name, answer all your questions and never make you feel rushed. Whether its mailing out a package, picking up deliveries, or just needing a quick bit of help, they handle everything with a smile. Its such a relieft knowing i can count on them for reliable service. Highly recommend this place if you are looking for a mailbox rental or a stress free spot to take care of shipping.

Kim is fantastic and always available to assist with any of my small business needs. I recommend…read morethem 100%.

Great service by Jason. Never have to worry or question this…read moreservice. Glad to be there Better than the last 2 owners by far A real business

The best. Responsible, available, all services, incredibly cheap price per year, best parking in…read morethe valley, never lose a package or mail again.