Very disappointed at cashier!!! I usually take my car and cashier Ms. Dee is very sweet and professional, she has great customer service, but last week she wasn't there and the little girl that was there was very clueless, she lacked basic customer service skills and appeared confused about her role, which caused unnecessary delays and frustration. Please hire staff who are properly trained and capable of providing basic customer service!!! read more

After I specifically requested no tire shine assuming they'd botch the shine job and guess what they still put the tire shine on left my car sitting for an hour while I shopped then drove home to find my car looked worse then when I took it through the wash black spots everywhere that required a wet rag to get off so if you don't wanna detail your own car find a different shop read more

Great service, great wash, great location! Multiple pricing options (the cheapest being $10) even the cheapest option is great!! The service is always attentive and reliable. Immediate towel dry upon pulling out of the wash! Fave car wash in beecave! read more

I've been coming here for a few years now. I have memberships for both my cars. The staff have been very friendly over the years. It recently has been purchased and new owners taken over. The staff have continued to be great. The one concern I have here is the towels they dry your car with and also the towels they provide for you if you'd like to dry your own car. I was continuously finding little pieces of sticks, leaves and even rock pebbles in their towels. Yes, my car has been scratched by this; however, I now just bring my own towels and dry my car myself and detail in one of the self service spots they have available. I would recommend this car wash, but I'd highly advise you bring your own drying towels. read more

I purchased the Goldstar package which said " Vacuum, dust and dress the interior". The exterior of my car was clean and the carpets were vacuumed (though not thoroughly). There was still dust on the interior surfaces and the seats did not look like they had been touched. I brought it to the attention of the attendant who met me at my car. He told me that they don't wipe down seats. That that was a detailing purchase. read more

The service and staff are so friendly here! I bought the monthly membership and I loved that I can just drive through whenever I want to and get it washed a few times a week to keep my car sparkling clean! read more

The Wash Shop - Car Wash Near Me - Austin, Texas

I used go to this place regularly for the past five years. Someone brought this business recently and the prices doubled since. Service okay. I guess another private equity deal company. Time to move on. read more

My suv was dirty, and had grass trimmings all over the interior due to leaving the window cracked open when grass was cut. I visited Bee Cave location on a Thursday around 8AM with no wait time, and asked what they could do in about 30 minutes. The attendant said the viny detail would be good choice. They did and outside and inside for $80 and it looks terrific. It took about 40 minutes and they had up to 3 people working on the vehicle at different times. Very happy. read more

The Wash Shop - Car Wash Near Me - Austin, Texas

Beware!! Did a detail today and took forever, they're super busy and have no employees, I asked one of the guys he said he's the assistant, he said they're very short handed understaffed... Hire more people problem solved! Beware, even for a simple vacuum they were taking over 45 minutes!! Ridiculous!! Positive note- guy at the machine greeting has such a Great Customer service, good sales person! Front desk girl sweet and polite! After all my car looks clean don't know if it's worth the wait! read more

I love this place. Everyone here is absolutely amazing! I have been coming here for years and highly recommend to anyone who wants quality service. read more

Raul is very helpful in talking me through the different wash packages available. They are efficient, welcoming, and always do a great job on my car. I've been coming to The Wash Shop for a few years and always am satisfied with my service. read more

Love the quick and convenient drive through wash. Does a great job for the $. I purchased the unlimited drive-through monthly package encourages me to keep my exterior clean and shiny. read more

Lucky to have this fabulous car wash so close. I go often and the people are always professional, so helpful and nice. My car is super clean w a great guy that even dries it extra for you. I have a short distance home and the car is perfect when I arrive. I mostly get the outside done but when I do get the inside cleaned, they do a great job. It is a wonderful value saving me time, money and water if I were to wash it at home! I really love running errands and doing things and not brushing up against a dirty car. read more

Female attendant was awesome & was thankful I could get an oil change & vacuum on a rainy day. Thanks for being open! read more

The Wash Shop - Coffee, soda, popcorn & pretty clean - Car Wash Near Me - Austin, Texas

Great customer service, every day time. They always offer me whatever deals they can to save me a little $ and do an excellent job making my feel brand new. read more

Consistently great and friendly service! Would highly recommend! The packages offered are a great value.

Always receive great service from the Wash team at the Bee Cave location. Highly recommend!

Ove have been using The Wash Shop for years and love it! Always great service and kind people.

I love this car wash! There are several new car wash locations that have popped up in the area this past year (two are closer to my home) and I have been so disappointed with the quality of wash I received at those new car washes. At the Wash Shop (I call it arbor car wash) , it is always a quality wash with air drying and hand drying. I also like the people that work there. My husband and I have been customers for 4 years. I love that you can get your oil changed, inspection sticker and interior detailed (highly recommend) there as well. Get the monthly plan and save money! read more

Great work.. been coming g here for years. They always do a great job. My cars are spotless inside and out after every visit.

Wishing I could give them negative stars. I've been coming to this car wash for 22 years and the original owners were professional, kind to both customers and employees, and did an outstanding job. The men and young lady who work here now are rude, thoughtless and have zero concept of customer service. My heart breaks for the two or three hardworking staff who remain from the original crew as the current management has no idea how to kindly treat people. Do not give them your business! read more

This wash is close to my house, and I use the monthly membership option. It's great because I can just run through for a quick wash and go, or I can choose to add on extras like interior and mats with the membership I use. The staff are friendly and detailed. read more

Car went in fine, came out with chips on the front hood down to the paint. Same with the car next to mine. Manager says it's because we were behind a truck and points to chip I've had on the windshield for two years. I'd take pictures before you go in at a minimum. read more

Something has changed here. I used to regularly get my car washed at this business. I went in yesterday because my family has been driving my car and they're all slobs lol. Anyway I drove up and picked the Ben's Special. I was a little surprised to see you basically now drive your own car thru a car wash ( where they used to have you wait in the lobby and did it for you ). The guy working asked if I wanted the interior cleaned. I was a little puzzled bc they always vacuumed and did your windows with your wash in the past. I said sure and he then added another $15 to my $13 car wash. I was taken aback but thought it might be worth getting the inside detailed. So after I drove myself thru the car wash I parked and waited outside while they cleaned the inside. I was incredibly disappointed after they finished the inside in 5 minutes and it was basically the same as in the past but only now I had paid an extra $15 Definitely not worth the $28 + tip. read more

See all

Had my car detailed here and they did a great job. There was some paint on the side of the car that needed to be removed and I was really happy with the result, I'll definitely be back read more

The Wash Shop - After - Car Wash Near Me - Austin, Texas

See all

I called to find out what time they close and was told they take their last interior detail at 5pm. I arrived at 4:30 and was told they were closed for the day. I drove 45 minutes away with two toddlers for this service. When I called to inform the front desk her response was it was slow so they closed. I also just saw the workers putting towels away as I pulled up so it was clear they could have taken us. read more

NEVER AGAIN. I've never wrote a review good or bad this long and wouldn't have if multiple people wouldn't have been RUDE (washer and manager) - that's where I draw the line. My experience was exactly like other negative reviews posted. Nice cashier - rude outdoor staff and manager who doesn't give a damn (guy in black shirt working entry line) and a car that my 5 yr old could have washed better and we would have had fun doing it. Paid $32.99 for the "Gold Star" - told it covers all exterior and interior and would take 45 minutes (Friday at 2PM). 1.5 hours later, then check my pics out. After I claimed my car and tipped (generously by the way...I can sympathize with working under brutal TX heat), I noticed lots of dirt on exterior & the back passenger seat like it wasn't touched. So I asked the bearded dude working the finishing line for a towel (expecting to do it myself and call it a day) until he gets all rude on me - that's when I said F'it - drive back to the entry and ask manager about it and he abruptly states they'd only cover that type of cleaning "with a detailing package" - really? Check out the pics. Well I won't be washing OR detailing any of my cars with you. You guys aren't the only game in the area. Owners do yourself a favor - pay attention to what people are telling you online here like I should have. read more

The Wash Shop - $32.99 - was told needed a 'detailing package' for this. - Car Wash Near Me - Austin, Texas

See all

I have some mud on my car. You can see from the picture that it's concentrated in one section - same place on both sides. I came to this car wash and was actually thinking about the month membership! However, they told me my car was too dirty for their car wash. The guy told me to go pre-clean the mud somewhere else and then come back. Um, no thanks. Looking forward to supporting the new car washes that are coming soon on 71! read more

The Wash Shop - Limited mud - Car Wash Near Me - Austin, Texas

It's hit/miss with them. Last time, it was a barely ok job for the detail $69.95. Today, after waiting for 2 hours, it was really poorly done. I will look for something else in the area next time. It's too expensive for what they have to offer. read more

The Wash Shop - Car Wash Near Me - Austin, Texas

See all

Worst place to resolve any damage done to your vehicle by them they completely destroyed my aftermarket wheels after only 3 days of having them installed. It doesn't matter how much evidence you have they will deny deny deny. In case you're wondering my vehicle is a 2023 f150 and I have spent over $2,000 on obtaining and getting these wheels installed. They have absolutely no problem taking your money however they will not admit and or accept responsibility. All the way up to corporate.. read more

Love this car wash. Fast, reliable, and excellent service. My car feels and looks very clean. From the moment you drive up, everyone is so friendly. I especially love how fast I can get a good car wash. I hate waiting. I highly recommend this car wash. read more

Exceedingly poor job start to finish from a group of employees who obviously just don't care. Cashier was very nice but everyone else gets an F. They have a mechanical car wash, not touch less. I have not seen a spinning contact car wash in years. I wouldn't be back for this reason alone. I go to pick up my car and it looked horrible. Bugs in the front of it, all the wheels were covered in break dust, trunk very poorly vacuumed out and interior wasn't done at all. Check out my pictures. I made the mistake of handing the guy my standard $5 tip when I walked up to get my car. I should have asked for it back. I had him redo the wheels which he did, but still water on the car, door jams, wet, etc. I called the manager on duty and he wasn't very helpful so I told him to look for my yelp review. He then said that he could fix any of these things. Why wasn't he out checking cars when they are finished? At the car wash further down Bee Caves next to Mopac their mangers are out there and their cars look good! read more

I went to the Jollyville Road location and boy oh boy... the group of employees who do the outside/vacuum/dry did a phenomenal job! They took about 15 minutes to get to every corner of my car. It's clean and shiny and well-vacuumed and I am thrilled! read more

THE BEST SERVICE!! Above and beyond! C is flat out amazing! I went in for a car wash and left with a brand new car-jk My car was a muddy hot mess inside and out. Long story short-windows we're left open a bit while water sprinklers were being fixed. I was on a lunch break and had to run a few errands needless to say not enough time for a detail. It's COVID so don't judge-I wore a mask. I hopped a ride with C across the street to Starbucks and walked over to HEB. HEB held my groceries until I could get back with my car. HEB also a big fan usually don't go to the Bee Cave location but they are a WIN for holding my stuff!! C picked me up from HEB when my car was done! My car was done in the time it took me to do all that- It rained the next day-BUT my interior SPARKLED AND SMELLED LIKE LEATHER!! *I am not sure the location will do this all the time-as a full disclosure and don't want to reveal the employees name! read more

I come here for my quick wash with the monthly membership or I get my car detailed from time to time, always a good experience and the staff is so helpful! read more

I have the monthly membership and love the convenience. Definitely worth the price and does a nice job!

This place use to be amazing but has recently been sold and not the same at all. They got rid of all their sweet hard working guys that had been there forever and it's a joke now. So frustrating because we live close to Arbor (Suds). Now we have to find another place! I waited almost an hour for my car, they only have like 3 people working here now and the car is not as clean as it always was with the old staff!!!! read more

Raul took care of me and he went above and beyond to ensure my total satisfaction was met. I won't need to ever find another car wash!

Been here 4 times before with descent results. Asked for packages today, as I was the first one there this AM and I was more concerned about vacuum and trim, was told the Gold Star was a way to go. My interior wasn't even vacuumed, floor mats weren't removed, will never go here again. As far as I am concerned, there are no good car washes in Bee Cave/Lakeway. Better off going to the coin car wash and doing it myself. read more

The Wash Shop - Paid for vacuum, they didn't even do it. Floor mats were not removed, no pride in their work at all. - Car Wash Near Me - Austin, Texas

we took a car in for a detail. They shampooed the mats and cleaned the outside. Doesn't even look like a rag touched the inside. This place has gone downhill under new ownership. We have had monthly memberships for ten years. Cancelling both of those now. horrible! If there was a negative star rating, that would be warranted. read more