Just bought a certified pre owned Chevy Suburban from Thompson's GMC. I emailed the dealership to make sure they still had it in stock and was promptly emailed back by Steven Conner. Arrived in the morning and was greeted by Steven and he showed us exactly what we wanted to see. He didn't try to up-sale us or show us more expensive vehicles. He was very friendly and answered all of our questions. When he didn't know an answer he would immediately find out from someone who knew. We test drove, inspected, and he showed me some neat tricks about the SUV. When it came time to talk business he was very straight forward and treated me and my family like we were family. While negotiating he would check in with the sales manager, and the sales manager would come out and explain things to us. There was complete transparency. I've never seen anything like this in a car dealership. The manager was talking directly to us, no mysterious "manager" in a hidden office. I believe the manager's name was Alex, and he was very nice. We were offered a very fair amount for our trade in, and we were able to come to an agreement on a price rather quickly and absolutely painlessly. At one point Alex, Steven, and the finance manager Dan were all in the room talking on how to get us the best deal for our trade in, the price of the vehicle, an extended warranty and make sure we left as satisfied customers. We then went to finance and met with Dan, and he thoroughly explained every paper to us throughout the signing process. Quick and easy. I know in the business of sales, people are nice because they want you buy a car, but these guys were genuine and really took care of us. They gave both of my kids balloons, snacks, and drinks, and on the way out the owner was driving home for the day and he stopped and gave us a pie! All around very nice people and I was happy to do business here. Thanks again Steve for your patience and taking care of us. read more

Thompsons GMC - Auto Repair Near Me - Placerville, California

Had an issue where my wheels were not balanced from the dealership. It happens, when I bought it, I asked for a different set of wheels and that may be why it got overlooked. I spent $80 out of my pocket to get the wheels balanced. When I reached back out to Thompson they made it right . Would still recommend Thompson two years later. The sales and service were easy to work with. Update 4 years later: I got quoted $1800 for a major service at Stockton GMC , called Thompson and got it done for $650. read more

Went to Thompsons GMC after our truck was totaled in an accident and were welcomed like family. Johnny Carr was our salesman. He listened to everything we said and helped us choose the perfect truck for us. The finance department was stresses. It made for a wonderful experience and highly recommend them to one and all.​ read more

Just bought a new 2024 2500. Johnny Carr was my salesman and he made it the smoothest and easiest purchase I've ever experienced. Highly recommend doing business with these guys. read more

We had nothing but an excellent experience working with Jonny at Thompson's. He worked hard with us to get a deal done, went the extra mile delivering the car to us in Folsom and was 100% true to his word. I can't say enough about the buying experience after working with other dealers in the Sacramento area. If you're buying a truck or car I highly recommend you reach out to Jonny Carr at Thompson GMC, he will take care of you the same way he did my family. -Connor read more

My wife and I purchased a used Honda vehicle from this dealership. Overall we were very pleased with the level of professionalism, cleanliness and service. We worked with Johnathan in sales and he was very accommodating to our needs and made the sale within our timeline as we needed to get back home by a certain time. Everyone inside the dealership was very nice and only a couple issues arose during the sale of the vehicle being that it was used but they addressed and remedied every issue to our satisfaction! Would absolutely recommend to anyone in the future. read more

Where to begin?! Seriously one of the worst experiences I've ever had. Now I understand the bad rap most used car dealerships get is unwarranted, but in this case it is. I'd been searching forever for a B8 Audi A4 Avant. They had a used one on the lot at a reasonable price. I drove out from Davis to check it out. Roughly 45 mins or more depending on traffic. Fell in love with car despite it having a few quirks. My fault, I know. Check oil light, service due light etc. They assured me it had gone through inspection and just needed the oil topped off. Requested service indicator to be cleared. They couldn't do it and said I had to take it to the local Audi deal in Sacramento. Fine. Drive it home and not 10 miles from my house the rear view mirror falls off... literally falls off. I call them right away and they say come back and they'd put it back on. Now granted, that's almost 2hrs of my life and mileage wasted. So I take it back only to find out that the mirror they had put was not the right one for the car. I sourced the correct one and made another trip out for them to install it. Promised me an oil change, nope. They did reimburse me for the mirror and gave me a tank of gas, but still. Then about 2 weeks after that the oil light came on again. Added oil and 2 weeks later again. So I go through 2 quarts of synthetic oil every month. After that the parking brake sensor failed and the warning light comes on periodically. Then 2 weeks ago my blind spot warning sensors stopped working. Now today the car started to idle really rough and died on the freeway. WTF?! Getting it towed and having diagnostics run. No matter what they say, a used car salesman is still a used car salesman. They lied about service records, they lied about inspections and maintenance. read more

Thompsons GMC - This is what happens when you buy a used car from Thompson Buick/GMC - Auto Repair Near Me - Placerville, California

Purchased two vehicles here and can't say enough good things about Thompsons ! Clint was beyond helpful and made the car buying experience fun and easy going read more

I bought a used Audi from Thompsons GMC, and the process was very easy and straightforward. Jonny (Jonathon Carr) was great! No pressure and easy to work with. Thanks guys! read more

Purchased a used vehicle from their internet sales team. Straight forward pricing and good, honest people to work with. Highly recommend them to anyone. No hidden surprises or fees - and I drove 2 hours to buy from them. read more

Don't bother doing any online inquiries for vehicles in the lot The online sales department pays no attention to the customer and says they will follow up and they never do and the sales manager can not even return a phone good thing I did waste my time driving up to the lot with the games they played. So buyers beware before using the online sales with this dealer read more

I've bought two vehicles from Thompson in the past year, only place I will recommend and return to! Dustin, Alex, and Aaron were very helpful, knowledgeable, and most importantly didn't waste my time! Thanks guys!! read more

My husband and i both agree that Nicole with Thompsons Buick was the best salesperson we have ever had. We've purchased several cars in the past with different dealers and we have never felt like we mattered until going to Thompsons dealer. They really do treat you like family. Nicole even took the time to walked my husband through with setting up the onstar when she didn't have to. The finance manager Aaron was also very professional. I couldn't be happier with where we purchased the car. We live over an hour from the dealer and it was worth the drive! Best deal! Best customer service! Best dealer! Thank you so much! I feel like a million bucks after going there. :) I really appreciate you guys! Thank you! read more

Well Kyle my salesman was no help at all after the sale but Jesse the sales manager stepped up to the plate and took care of business. He sent me the missing trailer wiring part and dug up some floor mats for me. I would give them 5 stars but Kyle had to be deducted for 2 of them. Thanks again Jesse read more

First time buyer here, and I couldn't be more pleased with my experience at Thompson GMC. I live 5 hours away, so what type of transparency I would receive was a huge concern of mine. I was initially met by Nicole, who was very kind. I then was transferred to Johnny, who was very helpful in getting me approved. Both were very prompt and only addressed my wants and concerns which I appreciated. As a first time buyer, the influx of offers and deals can be a bit confusing ultimately overwhelming, but they went at my pace. Because I was hesitant on committing to the buy, I was told that they had to give another person the respect of an already scheduled appt by another potential buyer. At first I thought this was a selling tactic, but my doubts were soon extinguished with play by play updates from Johnny. Fortunately the truck wasn't for them. Once the deal was made, I was assigned to Stev(ph)en, who made 1.5 hours of signing paperwork, dare I say, enjoyable. Apart from being extremely thorough with the process, he shared wonderful stories about him and his family. I went in a stranger, but after I left I felt like a friend. Thank you all for making my first time a memorable one! 10/10 recommend! -Roman B. read more

I called Thompson's to see about purchasing a new 2500 Sierra. After speaking with roughly 8-10 other dealers who notified me that there was a First Responder discount, I asked Thompsons if they would honor it as well. They said due to a "shortage" of inventory, they would not honor the discount at this time. I am not one who needs recognition for my job but I find this incredibly offensive and embarrassing for them to act this way. If you are "honoring" a group of people, you do it no matter what, not when its a convenient time for you. It's sad because I would prefer to shop local as I have lived here my whole life but now I will drive past the dealership that is 5 minutes from my house and go to Sacramento or the Bay Area. It's a very despicable thing that they are doing this and it is not a good representation of El Dorado County. I had a terrible experience with them when I bought my first vehicle 12 years ago. My wife had a terrible experience when she bought her first vehicle from them 10 years ago. We both had an awful experience trying to buy a Grand Cherokee from their Dodge Dealership. Not sure why I have repeatedly given them 2nd chances to earn my business and change my mind, but this is the last straw read more

We just purchased a 2023 Yukon from Thompson GMC. 99% of the negotiations were completed online. Our sales person Matt was excellent, very low pressure, informative and easy to work with. We attempted to purchase a Yukon from two other dealers. Neither held the customer first mentality and both were looking for a quick money grab. I will be going to Thompsons GMC for my next purchase! read more

It was time to buy a truck to tow our travel trailer. We got the run around from several other dealerships. Shawn honestly answered all of my questions via text. We were warmly greeted when we arrived and while Shawn was busy finishing with another customer Mike helped us. There was absolutely NO pressure. Everyone was professional and direct. They worked to find the best finance options and we got a great deal. Without hesitation I'd recommend this dealership and we love our new Sierra! read more

Casey made our buying experience so easy and seamless! From taking my first call, to arranging to take my trade-in, to helping me find the perfect new vehicle, dealing with financing, and having the new vehicle delivered, it was a breeze! Casey has a great, easy going personality which is hard to find these days. He was articulate, kind, and truly listened to what I was looking for. There was zero pressure and he was willing to go the extra mile to make my buying experience easy. I highly recommend working with Casey and Thompsons for your next car purchase!! read more

Derrick did an excellent job as a salesman. He gave an personalized walk around the vehicle that was personable, not pushy. He was prompt in responding and worked with inter gritty. Would recommend! read more

Bought a truck from here today with the help of Johnathon Carr. He was super helpful and very good with finding us the perfect truck! So grateful for the support from Thompsons GMC! read more

Great place to buy a car! Mike Christy helped us and gave us a great deal. No hassle, no stress, as easy as it gets transaction. They even delivered us the truck the day we bought it. We found the best GMC dealership and will definitely buy from them again! Thanks guys! read more

Solid dealership. Thompsons is about an Hr away, and with 3 GMC dealers closer to where we lived, we explored all 3 prior to calling Thompsons. Staff was far nicer than any of the other GMC dealerships. No games, full transparency and a willingness to go above and beyond the call, especially in this market. Sean was the Sales contact, and Jessie was finance. Both amazing guys to work with, Thompsons will have ALL of my GM and Dodge business moving forward. read more

I have been doing business with I have been dealing with Thompsons for years I have bought and leased and I have always had a great experience. This time a young man who was new named Jonathan Carr was great. What he did not know he would find out for you. He will make it great in this business. Steve is also a go to guy at Thompsons. Great customer service all around. read more

Just bought a "new to us" truck here. We've been all over California looking for the right truck. We drove up from Sac because they had a used Ford F350 optioned like we wanted. We initially spoke to Nicole and confirmed the truck was there and as described. When we got there the truck was great and everyone was super nice. We drove the Ford then Rick had us take a new a GMC for a stress free drive too. Very impressive! It took a couple days to decide. Nicole worked with us on warranty / trade in details and kept us up to date over the phone. It took a couple days but we finally bought the Ford. It felt more like dealing with friends than a car dealership. We will check out Thompsons for our next vehicle. Thanks to Nicole, Rick and the rest of the Thompsons family. read more

We had a great buying experience with sales manager Jesse Layton and sales consultant Johnathan Carr. We will definitely shop there for our next car. read more

Purchased my first vehicle from this dealership. Very nice and professional. Had gone to a commercial dealership prior and the experience was quite the opposite. read more

We drove 45 minutes to get to this car lot. This is by far the best car dealership in NorCal!! My boyfriend and I had the best experience with Kris showing us several trucks and then breaking down the price of each one. He went above and beyond to make sure we were super happy! I will be recommending this place and Kris to everyone I know looking for a great truck purchase!! Thank you so much to the amazing team that made it a smooth, easy, and stress-free process. You made purchasing my boyfriend's dream truck possible!!! read more

Haven't bought a truck in 10 years, and was in need of one quickly. After searching online which is not my normal route, I found the one truck that fit all the check off boxes at Thompsons Buick GMC. I contacted Johnathon Carr over the phone, and he helped me within minutes obtain a great deal, credit approval for a loan, and set up a purchase the very next day. If you ever had a bad experience buying a vehicle, you certainly won't with this dealership. They all work together to make the process streamlined, and a pleasure to work with. Go see Johnathon, very professional, quick and efficient person to work with, you won't regret it! Five star Dealership :) read more

I was in a unique position where most dealerships were just telling me what I wanted to hear. I live over an hour away from Thompson's but seen they had the car I wanted at a decent price on cars.com I bit the bullet and called Thompson's expecting to be let down again. I spoke with Lance in sales and explained my situation to him and he was very straight forward with me and honest. He gave me the best price on the car and the most money for my trade. I went in with everything done via the phone and truly felt like I got a great deal. Hal was great and very friendly while signing papers. I blue booked the vehicle I purchased and they were $850 under blue book. I got a fully loaded Buick Lacrosse at a very good price compared to other dealers in the area. Very friendly staff and very nice facility. I would return for future purchases and highly recommend Thompson's. read more

Thompsons GMC - My great looking new ride from Thompsons! - Auto Repair Near Me - Placerville, California

Best service center in El Dorado county for all fleet service and fleet work. Always friendly when you walk in the door and always willing to help with rides home. read more

I would like to thank Ed, Alex and Steve. Best service ever, friendly family oriented dealership. You are treated like family not a $ sign. They helped us get the car we wanted and financing approved through GM!!!! I would buy again and they have the lowest price in town. I came from Elk Grove to buy, wish auto mall dealers were more family oriented. I would recommend this dealership to friends and family. Once again thank you. read more

If you're looking for a dealership that is a stress free, low pressure and has genuinely nice people, look no further. I just bought my second vehicle from them today. Friendly people (Ed and Jesse) and no hassle. They literally came back to us with the first deal and it was so good we had to take it. We took two test drives with Ed. He was VERY knowledgeable with all the technology in the GMC Acadia that we purchased. Oh, and we got a bottle of the owner's wine from his vineyard! Sweet!! lol Anyway, you cant go wrong with these people. I wish I could go buy another car tomorrow :) read more

Thompsons GMC - Auto Repair Near Me - Placerville, California

I bought a new 2014 GMC Sierra from Thompson's a few months ago. I wanted a 2014 GMC when I heard that they were redesigning the body/interior/engines and went to all of the local dealerships around me to inquire about when they would be available to order. The GMC dealerships in Folsom and Roseville had no idea about anything and seemed less than interested in me because I wasn't buying a 2013 that day. I ended up going up to Placerville and talking to Steve Rector at Thompson's. He didn't have a lot of information about the arrival of the 2014's but was more than happy to share what little information GM had made available. I told him that I would be special ordering my truck as I wanted certain options. He had a sheet that showed the build options available and went through it with me. Although he couldn't order it yet, he said he would put the order through the day ordering opened. The day ordering opened, I got a call from Steve letting me know that he could put the order in and that he just wanted to verify the order so I got exactly what I wanted. He told me it would be 6-8 weeks and about 6 weeks later I got a call from Steve letting me know that my truck was in transit. A few days later, another call to let me know it had arrived and was in detailing. When I got there, it was a very pleasant sales experience. What seemed to be the entire staff at Thompson's, congratulated me on my new truck (it was the first 2014 they'd seen) and commented on how beautiful it is. We did the paperwork based on the number we agreed on when the truck was being built (that's something else deserving of a comment - below) and everything was smooth and painless. Steve took the time to go through the many options on the truck with me and to show me how everything works. He sync'd my phone, set up my free OnStar and got me down the road with a huge GRIN. Steve also followed up with me a few days later to make sure I Love the truck and see if I had any questions for him. Also, when I was hunting for information before I went to Thompson's, I was told by Roseville GMC that if I ordered the truck from them, "it will be at MSRP, no lower cause it's a 2014." PLEASE! Steve gave me a much better, no hassle price and I can honestly say that the whole deal just went perfectly. I will never buy another GMC truck anywhere else. Thanks to everyone at Thompson's for an extremely pleasant experience. Especially Steve who I felt went over and beyond to make sure I was a happy new truck owner. read more

Thompsons GMC - 2014 GMC Sierra - Auto Repair Near Me - Placerville, California

This dealership won't honor GM pricing programs. Sad because GM reimburses them but they'd rather make a huge profit. What's the point of having a national program when rogue dealers won't participate? read more

It is a pandemic economy and Thompsons Buick GMC provided the best service... My wife and I planned to purchase a new truck for months. We knew trucks were in demand. But in the SoCal market we could not find a Dealership or Salesman that were up for the challenge. We were working with brokers. In addition, we were willing to purchase direct from dealer, but had 2 trucks sold out from under us. Time was quickly slipping away. On our 3rd try purchasing thru a dealer, we found our desired truck within 50miles of our location, but ... they refused to hold or sell it to us online or over the phone! When we drove out the same day...it was sold 15minutes prior. They didn't even call us back to tell us. They then offered another truck that they said was the same (save for the color). It was only after financing that we discovered that it was not. It was a short-bed not a standard bed. That night I contacted dozens of dealerships from Seattle, Denver, Boise, Butte and everywhere in between. Kyle Ryan of Thompsons Buick GMC called me back next day, Sunday morning at 10:01am. They were equipped to sell remotely prior to the pandemic. We were under contract within the hour. They then expedited shipment of the vehicle from NorCal to Socal. (Oh, and that other dealer, they could not docusign or overnight paperwork to cancel our transaction. We had to drive back to provide wet signatures!) From Sales to Finance to Delivery ... Thompsons knew the process should be simple and achievable via mobile. Whenever I had a question, they had a direct answer often providing photo or video so I could verify with my own eyes. In the end, all the well-funded, heavily marketed online car vendors and local lots did not have the care or ability to handle such a tough market. Fortunately, Thompsons had the Truck and Care that could. read more

Shoutout to Sean at Thompson's Buick! I live an hour and a half away and it was well worth the drive! I contacted Sean about an SUV on the lot and he took care of everything before I arrived. Not only was his service superior but he was able to get the loan exactly as needed! My dad and I arrived and left within an hour. Finance was a breeze and John (salesman on site) was a pleasure. He made sure to call on star with me and answered all our questions. This dealership is a hidden gem! Vehicles are not overpriced either. Take the drive for impeccable service and people you can trust! Thanks Thompson's Buick GMC!! read more

"I had to negotiate like crazy with an argumentative sales..." Update: Nothing about my initial experience has changed but I did receive appropriate and prompt attention to my problem after making my complaint repeatedly known to the dealer. They have fully addressed my concerns and have taken concrete steps to rectify my issues and bring my car back to full working condition. I and to negotiate like crazy with an argumentative sales associate to get a second key in my deal. Dealer never provided second key (deal closed almost 4 months ago). Followed up 3 months later (2 months and 2 weeks after the key was supposed to be delivered) when I really needed second key hoping they had ordered it and just never called. Never ordered and now will take an eternity to get there. I now have no keys and will be waiting at least 7 business days to get any key. I will also have to pay out of packet or use my own roadside to tow my VERY expensive driveway brick to the dealer to get the key programed. I bought a Yukon from them 5 years ago and was excited to come back because of the positive experience I had. Obviously that was a mistake. Argumentative sales person, unhelpful service department and in inept deal closure department that NEVER did its job. This dealership is not the one I bought a car from before. Thompson do your job. Don't withhold waybill items (intentionally or unintentionally) from customers. They are either negotiated parts of the deal or things we have paid for at sale. They are legally ours and getting upset with us about you not doing your job is a nail in the coffin issue for me. read more

Thompsons auto purchase round 2. So yes i am back once again. 1 week after I purchased a new truck a family member ran over something on the freeway and totaled the shamry. As soon as I new what we were going to recieve from our insurance I placed a call to Sean. He again worked his magic and met my needs on a new Terrain. All this was done with 1 phone call and a few texts while I watched TV in my own living room. Not sure if it was Covid or just job experience that changed the game of sales but SEAN and the Thompsons staff got something going on. That makes 2 vehicle purchases in less than one month and I only used maybe 1 hour of personal time. Thanks to Carol and friend for delivering our vehicle. See you guys soon cause I will be back. Hopefully not that soon though! Lol read more

I wasn't looking forward to a new car buying experience, but Johnathon Carr (sales) was great. He was very knowledgeable about the technology in the cars. He had immediate answers for all the questions we had and really knew the product he was selling. Great customer service and he made the process, that would normally be very tedious, an enjoyable experience. I would highly recommend Thompson of Placerville if you're looking for a new car. read more