All I can say is...amazing! Go see Therron and get a new car!!! He's the man! Great experience!!!! Got a GMC Terrain and I love it! Thank u again. I'll be telling all my customers how great u guys r!!!! Xo! read more

Bought my GMC Denali here - had a good experience. I like the car and I liked my Dealer, the service department on the other hand is soooooo bad. Laughably bad. If I was a spiritual man, I would think God is trying to tell me to never go back there. I called the service dept to make an appointment for two recalls and a tune up. Was redirected to a service person - got a voice mail - left a voice mail on what i needed and how to reach me - was never called back. Called two days later - once again redirected to a service person, who didn't pick up - got the voice mail - left at SECOND message saying I needed to make an appointment. Was never called back. Called a THIRD time - had to "Push" this time (so I sound like a jerk) and finally get an appointment. Drop off the car - I tell them I need two recalls done to get a tune up. Picked up the car at 4pm - the two recalls where done - but they never did the tune up. When I brought this up to the service department they accused me of not asking for a tune up. "If you want a tune up, ya' gotta ask for a tune up." This is my somehow MY fault. Someone then actually looks at the order form, finds it and says - "Oh here it is. Hmm, don't know what happened there." Then I was told they would "rush" it while I waited - 20 mins tops - at minute 50 I finally went out to the service area where by car was done and nobody told anyone. This place is so bad - it's laughable. Maybe some people have had good experience - but, again, I think god is trying to tell me something. read more

I made an appointment for service. They told me it would take approximately 90 minutes. I decided to wait for my vehicle. They had a great waiting area with coffee and donuts and tables for me to work on my laptop. The car was ready when promised. Everyone was very helpful and cheerful. read more

I take both my Canyon and my Enclave here for service, recall, and warranty issues. I bought both vehicles at a different dealership because their prices were better, but this review primarily deals with the service department. My Enclave was leaking oil, so I took it in this morning. The person that handled my drop off was pleasant and complimentary. I was given an estimate with no dollar amount. They called a couple hours later saying that there was oil leaking from the filter and the drain plug, and that they'd need to replace both. I asked how much it would be, and was told it'd be "about $65." An hour or two after that I was called and told that my car was ready for pick up, so I walked on over. They couldn't find my paperwork right away, but that wasn't too big of a deal, I wasn't in a panic for time. The cashier told me it was $93, which surprised me, so I asked her to clarify. She couldn't expand on it, so she brought one of the service advisors over, who just looked at the paperwork and said that they had to use dye to detect the leak, and that the charges were correct, then he left. Not having much choice in the matter, I quietly paid the bill and went on my way. I know there was only a difference of $28 between what was quoted and what was charged, but I am not comfortable with being provided a written estimate with no dollar amount, a verbal quote of one number, and then an actual charge of a completely different number. This is my first negative experience with the service department. read more

Friendly, knowledgable, excellent facility, and at no time did I feel pressured into accepting any feature or vehicle that was not of any interest. Gavin Feehan worked with me throughout the summer and displayed levels of patience I haven't seen with salespersons in many years. read more

Just purchased a 2012 Sierra from Thorson. Jeff was our salesman but so much more than just a salesman. He knew the product inside and out and could answer any question knowledgably about the truck and the entire buying experience. I special ordered my truck and Jeff walked me thru the process from the initial order to the day of delivery. He called me the minute it was being unloaded from the transport truck. This was one of the best new car purchasing experiences I've ever had. No hassles, no games. Just order the damn thing and write the check! Thanks Jeff and the guys at Thorson! read more

Gavin was amazing he made leasing a car a great experience. I I can't believe how smooth and easy everything was. Gavin even dealivered the car to me which was 1hr away. This dealership has the best customer service. read more

All of the staff who helped us in our purchase of the Buick Encore went out of their way to complete the purchase and have us drive away with the new car. A special thank you goes out to Jeremiah Masopust, who listened to our needs, provided us with complete information and treated us like family. read more

I was a little skeptical at first to come here because I did read a couple of these reviews and saw that there were some bad experiences. I do have some credit issues but the salesman on the phone who received my auto loan application I filled out was very polite and upfront about how the process worked. He even offered to pick me up if I needed a ride there. Everyone was extremely warm and genuine, no one judged me for my below average credit score or my current situation. The salesman let me drive a couple different cars and was patient with me all the way through. Nothing about him felt forced and it made me re-think the way I feel from now on about the 'used car salesman stigma.' The paperwork didn't take very long and just as they promised they gave me my vehicle and it was washed and full of gas. Definitely a great experience and I recommend everyone who has trouble getting financed to go see anyone working in the pre-owned sales dept. They all seemed great. I never do online reviews but I felt this company deserved a positive one. From what I've seen, I think most people like to comment or review anything as long as it's negative. Thanks, Thorson! read more

Told it would take 45min- 1 hour, came back in 1 hour, waited at the service bay watching the technician about 1 hour after that, not one person asked if I needed help, finally asked service runner to find out about my truck, he told me to go inside where I was told that they paged me. The funny thing is that I didn't ask the runner about my truck until I saw the last tire was installed on the rotation. I was not paged, if you say 45 min to 1 hr have it ready or give yourself a more realistic time estimate. Had problems with this dealership before John Del'Orme took over. I met him in early 70's at his car lot in Inglewood (Avis fleet). He is the reason I decided to come back and buy. read more

Gavin was great. I felt bad cause the day before I said I'd take this van and the next day he had it all ready to go and I changed my mind and purchased a different one. Everything went so smooth. Will be back to order another van next year. read more

Our recent visit involved a recall & routine service. We were offered shuttle service to the nearby mall which helped to pass the time and get something to eat. We called for pickup and the shuttle driver was pleasant and prompt. We were happy with the car service and will continue to use this dealer for future service needs. read more

This is the second time my husband and I have purchased a vehicle from Thorson. Jeff is the best! He knows his information, can answer any question you throw at him and is knowledgeable on every aspect of every car/truck on that lot! He continued to go above and beyond what was required of him to make sure we got the best deal he could give us! No hassle, no gimmicks, the most honest person you will ever meet in the car sales business! Both of our experiences with Jeff and Thorson have been beyond outstanding! We went from a strict GMC wife and strict Ford husband to a family of GMC lovers! We experienced so many issues with Ford but Thorson made things right for us and gave us a slamming deal on our 2013 Ford Focus ST trade in. We were in and out of the dealership within 1 hour and 15 minutes. Jeff spent a tremendous amount of time sitting in our new truck going through every single feature step by step with my husband making sure he knew the truck like the back of his hand. All because of these tremendous efforts by Jeff and Thorson my husband drove off the lot last night in his dream truck, happier then I have seen him a long time! So long Ford and hello and welcome to our family 2015 GMC Canyon! Thank you Jeff for all you did AGAIN for us! We will never shop for a new vehicle anywhere else! read more

Just had an amazing experience leasing a new Buick Encore 2016 here. Adrian, who was the salesman, was a sweetheart, a pleasant person to do business with and who made the process speedy and painless. Got just the deal I was looking for. Thank you! read more

service advisor very friendly and very helpful. quick service, awesome experience, service dept very helpful from the beginning to the end

I have always had a wonderful experience at Thorson. Mike was very patient and answered all questions and went above and beyond to help us. I'm leasing my second Buick Encore and I will always recommend Thorson! read more

I bought a 2016 Sierra here. Very satisfied. Jeff Purcell was knowlidgable about the truck and could answer all of my questions. The actual purchase was smooth and easy. This was the most pain free vehicle purchase I have ever made! read more

My husband and I went here because our Buick leaks. The mechanic assured us that he can fix it 100%.We agreed, and they charged us $600.However, we discovered that in less than 24 hours the car was still leaking.So the next day, we returned the car, but they wanted to charge us again for another $200+. We left the shop and promised to ourselves not to return again because we felt robbed by this place. Don't come here for car repairs. Before you go here check other car repair shops first. read more

Thorson Pasadena is the best dealership. Customer service is outstanding!!

I would give them no stars if I could. My car has been trapped at Thorson for 10 days now because of a check engine light. (This was the third time that the check engine light has come on in only a few months.) Now they are saying that it won't be ready until Monday. That will make it almost 2 weeks. I was told last week that if I took the car home I would "lose my place in line." Making an appointment and bringing the car back later was not an option. Instead, my car has been sitting at the dealership this entire time (while I'm paying for a rental car because they don't give loaners) and they have not even started to work on it. I am absolutely disgusted with the service department here and will never bring my car back here. We are now looking into moving the car to another dealership even if it means we have to drive even farther to get it serviced read more

These guys were fantastic! Our salesman, Ash was the best. He made our car buying mission an enjoyable one. He was not pushy, and as a result we will be back to purchase our second car from him. These guys are simply the best, better than all the rest! Ask for Ash!! read more

Thorson has been terrible since day 1. They promised me several thinks when I purchased my Buick Enclave, they did not follow through with any of them. When I first purchased my car it was after the service department had closed. The outside was filthy and the salesman said I could bring it back and they would wash it. Two days later when I brought it in they laughed at me and said they don't wash cars there. The salesman also told me that the service department always offers loaner cars whenever I need to bring it in. The first time I dropped my car off for a recall they told me they did not offer loaner cars. I had to leave and come back at a time that would be convenient for me not to have a car. Most recently I took my car into the service department because my AC stopped working. I had to rent a car for the week they had it. 24 hours after picking up my car the AC stopped working again. This time I demanded a loaner. 1 hour after I picked it up the AC stopped working again. It has now been in service a total of 3 times for a total of 3 weeks this month. My radio also was not working properly. Each time they said it was fixed but it is still not working. On my drive home the 3rd time I called to tell them the radio still wasn't working and I was told, "We have done everything on our end." I'm not sure what that means but I'm sick of dealing with them. read more

If you're looking for a great deal, you have to visit Thorson! Unlike other dealers and salespeople, we felt no pressure to "buy immediately, because there is another buyer coming to look at it later". I saw a Yukon I liked on their website, so I sent them an email that I was interested, but since I work in Santa Monica I couldn't make it out until the weekend to look at it. They told me not to worry and that they would not advertise the vehicle anymore and hold it until the weekend for me. I got pricing from almost every GMC dealer in the area on similarly priced Yukon's and somehow they came in $93/mo. cheaper that the next closest quote(no...seriously...this is not an exaggeration!) Not to mention they had one of the highest MSRP vehicles too. In the end I got over $7k off MSRP on my 2017 Yukon from Thorson! No matter where you live they are worth the drive...or at least a call. We had a great experience dealing with Chris and would highly recommend him to anyone interested in a GMC. read more

i was a loyal gmc customer for for than 30 years owing 8 gmc yukons. trouble with my '13 gmc yukon denali began more than a year ago when gmc refused to fix the bluetooth in the vehicle. the issue that drove me away from gmc for good was the transmission. started to slip last summmer and gmc would do nothing. completely failed 3 times from december through february (needed to be towed in) and gmc refused to replace the transmission. just kept changing parts and the trans continued to fail. on the bright side, astrid, service advisor, is extremely competent and tries to help you in any way she can. i will never own another gmc product. read more

I took my car in on a Friday morning to be serviced for a low pressure tire and the windshield wiper spray. I received a call on Monday afternoon from the dealer that the car was ready to be picked up. After I arrived at the dealership, signed the papers and went into the car to drive off, I noticed that the tire pressure was at 14 PSI. I could not believe that they would allow me to drive off their lot in that state!!!! I went back to the office and stated the issue, and they asked me to drive the car in the back to the technician to put air in the tire. I asked them why did they not fix the tire, they stated that they could not find anything wrong, However, at my second visit to the same dealer, they found a peace of metal on the tire!!!! As for the windshield wiper spray, it was not fixed also. After taking it in for the second time, they stated that they needed to order the part. When I asked them why it was not ordered the first time, they had no answer!!!!! I talked to the manager about the issue, and also the follow up service evaluation calls, but unfortunately, no one has tried to reach out from the dealer to apologize for allowing me to drive of in an unsafe situation, and to make things better!!!! Would you go to a place like that to get your car fixed???? read more