I would give this place zero stars if I could. This place has not resolved my engine problem for the past three years and the car is only four years old. I would reconsider purchasing a GMC car if I were you. I really gave the American car dealers a shot to support my country but lets come to reality - the Japanese know how to make a car. This dealership has no idea what they are doing. Same problem at least three times and no solution - my mechanic usually tells me what the problem is and I take his diagnosis to the dealer since the mechanics at the dealer don't know what they are doing. read more

Took my car in and it got worked on for some factory recalls and an ignition problem. Asked 1200 to replace some parts and we're asking about 900 for labor and 300 in parts ( I looked up independently). I asked if they could just do recalls. they did and then a mechanic said he could 100% fix the ignition issue for about 200 bucks I said okay. Three days later didnt work car was starting 10/11 times so they didn't charge me. Took the car out to work and stopped at a coffee shop and car is stuck here for an hour and won't start. Called in and got 0 help from my representative, who in polite terms told me to go fuck myself and the mechanic didn't charge me so therefore it not starting doesn't matter. My solution is to bring it in and have the over expensive solution done on the car. Mechanic starts it wonderfully 10/11 times and I try to start it 5 and it fails 5 and I'm supposed to trust this dealership? They are sneaky and are looking for their bottom dollar not the customer read more

I brought my car (2007 Pontiac Solstice GXP) into the dealership to take care of several recalls. As I had just purchased the car about two weeks prior, there were a couple of other issues I wanted looked at. One of them was that the rear window had become separated from the roof. I had done some research online, and found the Pontiac bulletin which detailed how to fix this and what parts were needed. I also read quite a few articles that detailed how the dealer would typically say it can't be fixed and you need to replace the top. The best way to handle it is to print out the repair bulletin and bring it into the dealer. So, I made an appointment online and put the bulletin number in the comment section. I received a call a day or so later to confirm the appointment and the services that were needed. We discussed the repair bulletin and I was told to bring it in to give to the service adviser. I brought my car in and discussed the recall issues as well as the repair of the window. I gave the service adviser the repair notice. I was given an estimate of cost and sent on my way. I received a call later in the day that the recall work had been done, the additional servicing I requested was done, but the rear window was not repaired. I was referred to an upholstery shop to see if they could do it. Upon arrival, I paid for the services done, and waited for my car to be brought around front. When the car arrived, I quickly noticed the trunk was not closed correctly. This was not how I brought the car in, so was surprised that I was being given the car back like this. Because the window is loose, it does take a little work to get the trunk to close correctly, but can be done. I also noticed the car wasn't washed. This is the first time I've used a dealer in close to 20 years that my car has been returned and wasn't washed. I returned to the cashier and told them I wanted to give them some feedback on my experience. The service manager came out, and I explained the situation. He came outside to look at the car and offered to fix the trunk. I told him that wasn't really the issue, I could close the trunk, but really just wanted to be able to give him the feedback on the car. He offered again to close the trunk correctly, but that wasn't really why I was giving the feedback. He returned inside and I got into my car. As I was driving away, that's when I noticed the light on the dashboard because the trunk was open as well as a warning alarm that the trunk was open. I have to be honest, I have never been given a car back from the dealer in this kind of condition. I have driven Lexus, BMW and currently have a Lincoln. None of them would ever give me my car back with lights on the dashboard, warning alarms going off, the car not cleaned etc. Overall it was a very disappointing experience. I was originally very excited to have a dealer within a few blocks of my house that I would be able to take the car into, but now I am looking around for alternatives for service. read more

This is about their service department. Unless your car is under warranty, I would avoid this place like the plague. I recently brought my car in for something that I thought was under warranty. $101 dollars later for a 3 minute diagnostic they were able to give me a $522 repair quote. When I got home, I googled the codes from the diagnostic and found many forums on the repair. To make this short, the parts cost me $80 and took me 15 minutes to put on. Car fixed. My question is why people allow dealers to get away with this??? Do yourself a favor and find an honest mechanic. read more

HORRIBLE CUSTOMER SERVICE by Terri White and the "Manager" Jerri Ross!!! We took my mothers Traverse for an oil change. When she picked up her truck, apparently mrs. terry was unable to find the paper work! Instead of trying to find the information, she raised her voice and with a condescending tone she stated that her paper work was not there! Another employee was nice enough to find the information which was obviously there. As my mother asked for a manger Mrs.Terry stated that the male standing behind her was the manger and if she had a complaint she was free to talk to him. My mother asked him, if he didn't see anything wrong with the way she was being treated his responds "all i know is she's looking for a car and its late" REALLY!! what kind of response is that!!!!! he moved on to say "I can't see her face so Im unable to see if she's giving you attitude." My mother left that Service center in TEARS! she felt humiliated, and offended! Definitely will follow up with an email to the dealer manager and corporate office! read more

It seemed nice at first look that the guy from the dealer replied pretty promptly after I post my original review. But after I contacted him via the e-mail he provided, there's no further response whatsoever. read more

I am the daughter referred to in the below review by Rafael C. My car was making terribly loud puttering noises, jerking forward when at a stop and the check engine light was on. Took it to Thorson for service and Joe called me a few hours after I dropped my car off to give me a list of things that would need to be done in order to fix the noise and the jerking. He said it would cost $650 and would take at least a week. I asked if I could just bring the car back when the parts were in and he said it wasn't a matter of the parts arriving but the work that needed to be done which would take long. I told him to go ahead and keep the car but didn't tell him I would be calling around to get a second opinion and price comparisons in the meantime. After describing my issue to Chevy Glendale and giving them the list of things Joe said was necessary I was told only a few of those things had anything to do with the problem I was having. The Solenoid I supposedly needed replaced only costs $46 at Chevy but the thing that was most likely causing my problem was build up on the throttle body which could be taken care of with a simple $49.99 cleaning service and it could be done in one day. Of course I called Joe back to cancel. After 20 minutes of trying to intimidate me into keeping it there saying "$200 to rent a car for a week is a lot less than the $2,000 it will cost when the engine goes out." I stayed fim and told him I would be picking the car up that day. I have no idea what was done in the two hour time period from when I told him to keep the car and when I called back to cancel but upon picking my car up the puttering sound was gone, the jerking had completely stopped, the check engine light was off and hasn't come back on after a full day of driving. I truly believe that the fix was as simple as Chevy described and was done at Thorson within those 2 hours but I had already been given a time estimate by Joe of 1 week and told it would take $650 worth of work and he had to stick to that lie. This is why he tried so hard to convince me to leave it because he had already done the fix but needed a week to rack up $650 in unecessary work and couldn't fess up to the fact that the real problem was able to be taken care of within 2 hours at a much cheaper price. As a young woman I feel completely insulted, bullied, and taken advantage of by Thorson. I still had to pay the $120 base rate upon picking my car up but I'm so glad that I dodged a $650 bullet. I know some mechanics are paid comission and I belive this is the case here, hence unnecessary work and charges. STAY AWAY, STAY AWAY, STAY AWAY!!!! read more

Astrid is VERY rude. When I called to get a quote about my car needing service, the price was a tad bit high so when I told her a nearby dealership was going to do it for a cheaper price, she immediately got rude and very smart allic-y with me. So when I asked to speak to her boss Don Shwartz, he was quick to defend her and tell me that she's not like that and my experience was invalid. I WILL NEVER BRING MY CAR TO THORSON. NOT EVER. This isn't the first time I've had a problem with their nasty attitudes either. DO NOT BRING YOUR CAR HERE. read more

I purchased a used truck at Thorson, it was a 2011 GMC Canyon, nice truck appeared to all be good, got it home took it to my body shop to have the paint clayed and cleaned(black paint) and low and behold all the clear on the hood was cracked, it had been hidden with some kind of a black wax or concealer, I am very disappointed because I payed full price for the truck and let them gouge me on my trade in, I would not recommend this dealer to anyone my salesman however was very nice and accommodating but the buying experience has been shattered by this finding, also there was a recall that needed to be done they didn't even do that while there in Thorson's possession and they are a GMC dealer I had to have it done locally I have not spoken to the dealer yet regarding this issue Ive elected to to have my hood refinished at my expense because I do not want to deal with people like this. So be ware of this dealer, make sure if you buy a used vehicle from them make sure they wash it before you take it I was told no one was there on Sunday to wash vehicles If it had have been washed then I would have seen the problem. Shame on you Thorson!. read more

Omg the service department here will hire anyone off the street. Anyone. They hire mechanics who are not ASE certified and certainly not GM certified. They told me the mechanic was new and he should not have touched my torsion bars on my truck. Read all the other reviews first. You will see a pattern of lack of common sense. I bring my GMC in for service around 11am to check about a rough ride on smooth streets. They say it will be $100 to look at my car and they need it till the next day. I say ok. The shuttle guy cant take me home because he is having sushi. Really. So I take the bus. The next day, I come back and the conversation with Astrid and Vince is that the suspension guy was not working today and the brake guy worked on my truck instead. The brake guy with the ponytail pulls it up to me and the front end is now lifted up.... jacked in the air.... about 6 inches higher than the rear end!!! I had difficultly climbing into the front seat! What? And the service advisor was even shocked but chose not to say a thing... laughing under her smile about what to do next. But Astrid is in a tough spot. She cant complain about how the mechanic just royally screwed up my car...right? (She should have gone to bat for me and told the service manager what went wrong in the service bay...instead, I had to lawyer up and fight everyone employed at this company for complete incompetence) They charged me $100 and the mechanic should have never touched the torsion bars that lift the front ride height. This threw off my alignment BIG TIME which started burning the tread off my front tires as soon as I left the lot. . And the ride was still choppy. The mechanic said it all looked fine and that I had too much air in my tires. Really. So why does it still ride choppy. And when I talked to the service manager, he said the mechanic should never had touched my torsion bar settings. I asked for him to fix that back to where it was. He said he would let THE SAME MECHANIC ..... TWEAK IT BACK TO WHERE IT WAS. OMG. So I said ok as long as they now reset my alignment again since he threw it all off. ... since they are guessing with everything on the front end specs now. He said he would NOT make my alignment right after all of this and if I wanted it done, it was going to be another $200 to re-align the wheels. Really? And when I went to fight it out with the meathead upstairs named "Shwartz", it got real ugly real quick. He had no desire to employ another senior tech worker to sort this mess right or look into the shoddy work and the skill of the employees or even check for an update to the ride control. All I could think of is they hired some guy who was slicing tomatoes and building sandwiches at Subway to come wrench on my car for $8.00 an hour. So I ask if they checked the service codes for any trouble codes that are related to the suspension as part of the inspection.... since this vehicle has electronic ride control and suspension ride height sensors and even a dampening system. It could easily be an issue there. Get this. Astrid laughs at me and says "Ohhh if you want us to check that, it is going to be another $100.". Why? " Ohhh, that is a different part of the car." O.M.F.G. I brought the car in with a complaint about a rough ride. She now wants to charge another $100 to check the electronics that control the suspension. I am about to go off on this place. Just writing this review makes me not want to write anymore. Can you even believe that they had the nerve to charge me $100 to let a little air out of my tires AND I had to go and pay another $80 somewhere else to fix my front end/re-aligned after they loosened up all the bolts that hold the alignment straight? And they wont check the other half of the suspension system unless I pay another $100? Wow. Wow WOW. .... read more

Joe Duerr is the best fleet salesman I have ever dealt with. And I have dealt with more than a few.

Got repeated voicemail messages on my cell saying they were responding to my application for credit for a car. I never made any such application. I had never even heard of this place. I finally answered one phone call and quizzed the guy. Long story short:: Needless to say, I think it can be safe to assume they have bought a phone/email list and then fabricate (lie about) the credit application to get you on the line. After telling him I didn't appreciate the deception, I now have two emails from him in a mailbox I rarely if ever use. I don't care for deception and trickery of any kind, and the utter transparency of this one makes it ever more galling and insulting to the intelligence. (This review has 1 star only because I was not offered the option of 0 stars.) read more

Merlin and Daniel, took care of me. Bought a 2017 Sierra 1500 Elevation Edition this morning. Because of the professionalism of Merlin and his team that made the process from Online to in Person very easy. Thank you and we will be buying our next GMC from you. Thanks. read more

So we drove all the way from Hesperia to our initial stop at the Pasadena Range Rover... What a joke! Anyway on our way out we decided to make a stop at Thorson and we are so thankful that we did! We felt at home right away, you get that warm and fuzzy feeling from Thorson. Greg was the gentleman that greeted us... All I can say is wow! It's not often that you have a salesman that you can actually converse with that doesn't make you feel like you are being taken advantage of. He was very very nice and caring. We even discussed our children's sports. Down to earth and a pleasure to deal with. He was in constant contact with us an made sure we were taken care of, for that I am thankful! Then onto Gabe in the finance office... Again super nice and answered all of our questions, super helpful. This deal was quick and straight forward. Easiest car deal I've ever had. We will for sure be back! Thanks again Thorson! You guys are awesome! We love our new 2015 Yukon!! read more

These guys did an outstanding job. I first found the vehicle on the Internet on Thursday and I was driving away in my new vehicle on Saturday. Truly a no hassle, no haggle dealership. I would highly recommend these guys to anyone. read more

My wife's search for a new car brought us to Thorson Buick and our new Buick Encore. We had the pleasure of interacting with Wendy, Adam and Merlin in sales, as well as Gabe and Daniel in finance. My wife was considering a small-SUV/crossover vehicle and we went everywhere to see what they were offering in this vehicle class: Buick/GMC, Nissan, Mazda, Toyota, Ford, Subaru, Hyundai and Honda. When visiting most of these dealership our experience ranged from bland to bad. This included the Honda dealership that tried to convince us that wheel locks, splash guards and a floor mat had a retail values of $695. I am surprised they weren't offering some land in Florida with the purchase of a new CRV or perhaps partial ownership of the Brooklyn Bridge. Also, annoyingly, they offered a trade-in value for my wife's Honda Fit of $7K, when Kelly Blue Book put the trade in value at around $9K, we went to Carmax and they gave us $10.5K. Or the Mazda, apparently self service, dealership where we wandered about looking at floor models without attracting the attention of any sales staff (unfortunately the vehicles didn't have keys in them, as we might have been able to just drive a car out of the showroom without notice!)...or the Hyundai dealership where our request to look at a Tuscon was met with a semi-sigh and an "Ohhh, okkkkay." as the salesman begrudgingly permitted us to look at the car. All of these interactions ended with me having to ask the salesperson for their card!? Nowhere was the service better than at Thorson Buick. Our first interaction was with Wendy, who was very sweet. She made a no pressure introduction to the vehicles available in the class my wife was looking at (the Encore and the Terrain). This included thoughtful, forward looking pointers about how easily the cars can be used with child seats (even though my wife and I don't yet have children). Our second visit brought us to Adam and Merlin, who were both friendly and very informative (and pretty humorous). By our second visit my wife was down the CRV and the Encore, and after her test drive both Adam and Merlin were able to help my wife run through her options in a pretty objective manner (especially considering that they were selling one of the options she was considering!). There was no heavy handed sales pressure or bad mouthing the competition. Both were light hearted, making pleasant conversation and answering all of our questions. Adam and Merlin are not only knowledgeable about their product, but my wife and I felt like they genuinely cared about the large purchase we were making. They created a warm and fun environment (which I cannot say was true for the competitive dealerships we visited) which made purchasing a car not just a decision but a memorable experience. Gabe was great in finance, pointing out what we were signing and why. He offered us extended warranty options and so forth, but with no heavy sales pressure. We ran our car purchase through the USAA program, and the process was near seamless. When I needed to make a change to part of our loan, I called Daniel in finance and was able to e-mail the new documents to him without issue. There was literally nothing about this whole experience I would change and my wife loves her new car. Great job guys and gals. read more

Cody was great (as was Merlyn, of course). Cody knew the Sierra well and demonstrated the key operational aspects of our beautiful new truck. He followed up to ensure we had no issues with the app or any other aspect of the truck. We appreciated his concern! He is a real asset to your organization, and we would certainly look forward to working with him again for our next GMC or Buick purchase read more

My wife and I recently purchased a new vehicle after a significant search, and we were extremely pleased with our experience. From our sales agent, Jeff Purcell, to Gabe Castillo, the finance agent, the process was transparent, ethical and enjoyable. We would recommend Thorson without hesitation. read more

I don't get this place. I went into to the show room and lot on a Saturday afternoon a couple of months ago. Walked all over the place, peered into the windows and looked at the window stickers. No one greeted me. Not one sales person. I had a lot of questions and would of love to test drive a Buick. Are they interested in selling a car? They lost my business. read more

The service adviser Vince arranged to do additional testing of a hard to reproduce problem. His technicians were able to reproduce it and it now appears to be fixed. I appreciate the extra effort from Vince, the service adviser. read more

Staff is friendly. Clean and updated waiting room. Service was fast. I'm very happy!

The dealership was clean and had plenty or vehicles to chose from. The staff was knowledgeable and professional. The took their time and didn't pressure me to buy something I really didn't want. read more

emailed them told them what i wanted what i had and they worked magic Gavin Feehan guided me through it all very nice guy will do business with them again read more

I was treated like a king. My experience buying a new Buick at Thorson was every bit the same as buying a Lexus or a Mercedes elsewhere and I believe the staff did everything possible to ensure this. I can recommend without reservation and will likely buy here again. read more

I recently visited this dealership to lease a car. I have to say...they were awesome. Adam Ordaz helped us and he was excellent! Upfront, low pressure, and great deals. No run around, bait and switch pricing etc. I typically hate buying cars because of this...you come in, then the advertised deal mysteriously disappears and then you spend hours discussing things and leave disappointed. Not here. Highly recommend. read more

Had a great experience buying a work truck here. Gavin Feehan the salesman was very knowledgeable on the cars he sells.

our sales person Adam Wengronowitz was awesome, very helpful. Made the whole process very easy. The sales manager Merlin Froyd was great as usual. This is the 5 car we have bought with him. I would highly recommend Adam, Merlin and this dealership. read more

Cody was our salesperson. He knew the Canyon inside and out. He also was very knowledgeable about all of the sales and rebates and was able to get us the best deal. I look forward to using the services at Thorson in the future. read more

Hassel-free transaction all the way around pretty much sums it up. Highly recommend.

Nathan Pitts was very patient and helpful. He took the time to explain and guide me through the on star. Thank you for your help.

I had a problem with my A/C. They weren't able to locate it on the first try, but told me to bring it right back if it had another problem as they added oil and dye to detect a leak. Sure enough it went out the next day. I brought it back, they found the leak, provided me with a loaner, and had my car back to me the same day. I was kept informed the entire time. Excellent staff and mechanics. Thank You! read more

Excellent service from the time I dropped off the car to picking it up. Super fast service as I dropped it off and walked down the street for lunch and by the time I got back it was ready. read more

HIGHLY RECOMMEND ADRIAN! My fiancé and I had been searching for the right car and dealership in a timely manner based on the end date of my current lease. Our already busy days were filled with run-around phone calls and even fruitless, and FAR, dealer visits, in our pursuit. We ran in to quite a few obstacles and lack of professionalism from too many other dealerships. Frustrated and losing hope for finding the Buick I wanted, I finally saw Thorson online and called the night before my lease end date, luckily Adrian picked up. Right away he could not have been more reassuring and confident with himself and Thorson's long standing reputation. I immediately could tell something was different with Adrian and my fiancé and I began doing business with him from that point on. I think within a day Adrian already located the car we wanted and had it ready for pick up within the next day. It was SUCH a smooth and honest interaction and business deal, I can't stress this enough about Adrian as a person and car dealer. He is cool, calm, kind, honest, and genuinely cared about making sure I left with a smile. Which I did! Adrian as well as his manager genuinely understood my budget and made sure I stayed within it while still receiving the high quality car I had been searching for all this time. Our experience with Adrian at Thorson was exactly as he guaranteed it would be from that first phone call. No run arounds, no back and forth stressful calls, no games, no lying just to get us in their door. He told me off the bat he'd fulfill our needs and he did exactly that and more. When we picked up my new car at Thorson, we couldn't have been happier with the car looking perfect, as well as Adrian and the team there being courteous, cool, and respectful. I've already referred several people to Adrian/Thorson, as they have seen my license plates and love my shiny new car! Thank you to Adrian and to Thorson for a great experience after I almost lost hope. In our family we are leasing a Buick and a Cadillac, and we will absolutely be back to Thorson at our lease ends to stay within such quality brands and now Adrian at Thorson dealership. read more

Great experience. It was like having your brother own the dealership. I got more car for less money than I had expected. No pressure just great service read more

I have a great experience here, Ron Spencer was awsome, would surely purchase a vehicle from him again

Hands down the best car purchase experience ever! We shopped four dealers to purchase our Acadia Denali. Thorson was the furthest from our home. I worked with Nathan, he was so honest and easy to work with. We reached a deal via email. Yesterday we arrived at the dealership, quickly signed papers and drove off with our gorgeous new car. Thannks also to the finanace manager and general manager. You are all awesome. Thank you! read more

I have only wonderful things to say about Tim Gavern (sales) and Merlin Floyd (sales manager) at Thorson Buick. Throughout my vehicle search they were so kind, responsive, friendly and helpful, and made every interaction extremely pleasant. It's such a competitive business but these guys really go out of their way to help and do it in a very calm, comfortable way that puts the customer at ease. Buick is making some really nice cars, so if you're considering one and not sure where to go, I couldn't recommend these pros more, you will be in excellent hands! read more

Came in knowing the vehicle that I wanted. The internet sales rep Gregg immediately showed me the different packages available with the vehicles and explained the difference in price. Rep didn't try to upsell me or sway my decision, just simply laid out the options. I asked for pricing on 2 different vehicle packages and was provided a monthly payment and down payment that I felt was completely fair for the vehicle. I had a horrible experience at Glendale Nissan the previous week where for an hour they tried to convince me to lease a $39,000 car for $7000 down and $1000/month for 24 months. Then called me an hour after I left the dealership (a total of 6 times in 3 hours) and agreed to $3000 down, $500/month for 48 months. SMH So I was extremely happy to come into Thornton's hassle free dealership that laid everything out and didn't try to pull shenanigans. read more

At first I had a coupon for $31.99 and I ask for Mobil one oil change, then the Advisor guy told me it will charge you another $43.00 more then I said go ahead, when my truck ready to pick up then the bill cost me $70.79, it make me feel so bad to paid for it and I am still very unhappy for this situation. read more

Jeff and Gavin were exceptional in answering all my questions and taking care of all of my requests. They went far and beyond my expectations. Thank you for a great experience! :) read more