Really enjoy coming here. the Les Mills Body Pump class, Body Attack and the thrive cycle class keep me coming back! The instructors are awesome as are the rest of the staff here. The floor equipment also keeps me on track for my fitness goals. read more

Please invest in new equipment, specifically treadmills. We shouldn't be paying $50\month with three maybe four working treadmills at any given time. The ones that work aren't perfect either. (Stop button always stuck, loud bangs, uneven tread, faulty screens, etc...) Do a better job of cleaning men's locker room. Floor and sauna never seem to be clean. read more

I took Stephanie's stretch class and I really enjoyed it. The other ladies were nice and she seemed to really know what she was doing. Thank you read more

Great local spot! Military discount, everything you could need for a workout, family-friendly, and the kindest owner! We are thrilled! read more

Thrive Community Fitness - Maple Valley - Plenty of cardio equipment! - Gyms Near Me - Maple Valley, Washington

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Join at your own risk! Thrive Maple Valley deserves no stars! Spend your money where your membership is appreciated and respected. As a paying member since 2019 (though the owner seems to believe otherwise) and I paid during COVID, I recently decided to cancel my membership due to several ongoing issues: Facility Problems * Frequently broken and unsafe equipment that remains unfixed for months. Then breaks again. * Overcrowding with teenagers that stand around equipment chatting or on their phones then are hard on the equipment Membership Issues * Changes to membership benefits without proper notification * Price increases coupled with reduced staffed hours * Charged during requested account freeze Unprofessional Management The owner's response was shockingly unprofessional when I emailed about canceling. I mentioned it was due to several reasons but did not state them (they were conveyed in an email sent to her back on 12/6/23 when I emailed her about a billing issue). I also requested a refund for recent charges. She never asked the reasons why and automatically assumed it was due to the fact she would not credit me back. She accused me of bullying (see image of actual email) and even threatened to prevent me from leaving a review, which is concerning behavior from a business owner. Her snippy unprofessionalism continued when I stopped in to cancel saying I was bullying her and that I was not a fit at this gym. Again she never asked why and I said nothing to her to deserve such treatment. I've since joined a different gym down the road that offers better value, well-maintained equipment, and friendly staff. The contrast in quality and customer service is significant. Given that the Thrive space was up for lease earlier this year (and probably still is) I hope a more customer-focused business takes over the location in the future. read more

Thrive Community Fitness - Maple Valley - Broken Equipment & Unprofessional Management! - Gyms Near Me - Maple Valley, Washington

Cancelled my membership on 1-25-25. The owner informed me that I would not be billed for next month. However, the owner failed to inform me that I would still get billed for their annual fee which was taken out of my account on 1-27-25. I guess you needed the money that bad. Maybe you can replace the broken shower dispensers in the mens showers. I found another gym where they have newer updated equipment, the gym is clean, and they will not raise your monthly rates. Some of the reasons why I cancelled my membership: 1) Owner increased membership twice since I joined without notifying me. This Is the first gym that I was a member of where they raised monthly fees. 2) High school kids monopolizing equipment and utilizing their phones to text. 3) Equipment are old and outdated. 4) Treadmill issues include function buttons that does not work, incline does not work, or the treadmills just does not work. 5) Elipticals have the same issues 6) The machines are old and outdated 7) The soap dispensers in the showers are all broken And have been like that For a while. 8) The men's bathroom frequently smells like urine. 9) limited staffed hours on the weekend. read more

I got my card stolen and had a new card sent to me, the gym charged me $27 late fee because I never updated my payment info. I explained what happened but they still charged me, I did think that was shady (it's not my fault my card was stolen) but I just paid it and didn't argue. (Mind you I've never been late on a payment before + every time I buy something I also make sure to pay even if there's no worker + I've coming here for over a year and got some friends to start coming here. there was no courtesy discount or any good faith) but whatever - I actually came here to say I borderline feel like the gym is racist. One day I walked in at the same time as a white lady. White lady walked right in, didn't scan her barcode, and they didn't say anything to her. I'm behind her, I scanned my barcode, and begin to walk away. The old lady at the front desk freaks out and says "you need to scan in." I said "I just did." She says, "well it didn't work you need to do it again". So I did. She wasn't nice about it. (they let the white lady walk in without scanning but me, a POC, Had to scan twice, just to ease their mind) this was a couple months ago. today I walk in and there's like 5 gym workers (all white people) behind the desk doing absolutely nothing, literally chit chatting. the one POC that they have working there was doing all the cleaning, no body even helped him. also want to mention Tanya, the owner, is all over MV community pages and she is very conservative so the shoe def fits. - the actual gym lowkey sucks. small as hell, outdated equipment, takes forever to fix stuff. I only come here cause it's the closest gym but if there was another gym in the area, I'd switch. read more

Hello! Every-time I think about upgrading my membership, I forget why I don't until I get into the women's restroom. The fragrance you guys use is so so strong I can't even breathe, and then it turns into a giant headache. And I can't proceed with the rest of workout. Please get rid of it or switch to something natural/non toxic please. read more

I was a member here briefly, but it isn't a safe gym. The chest press machine has bent arms and needs serious repair. The multi-functional trainer doesn't lock properly and makes an annoying sound. The floor is ripped and poses a trip hazard. There is more.... and most machines need new padding. It's disappointing that the ownership doesn't maintain the equipment. I spoke to a few other members who said not to bring it up with ownership, as it has been raised before but nothing changes. The gym is also overrun with high schoolers who socialize and play more than they exercise, turning it into a McDonald's PlayPlace. No joke. They spend more time on their phones and take forever to finish a set. A better choice is up the street at Tahoma, which has just reupholstered its equipment. read more

Went to thrive with a free guest pass since I just moved and looking for a new gym. When I went in the girl working the counter didn't really talk to me mostly ignored me when I filled out the paperwork. She did greet me though. Walking into the locker room i spotted the hair tools they all seemed super dirty. Would not want to use those the saunas are open only 4-10pm which is a bummer for morning gym ppl. equipment is clean floors are clean. There were lots of kids but they were all behaved and not in groups so it was nothing to worry about. read more

Save your money. Equipment is old and constantly breaks. Machines and cables will break then take months to get repaired (no joke). Most people will not wipe down equipment when they are done and it's never enforced. There is no full time manager and owner does not seem to care at all. Several times I've actually had to use tools to tighten dumbbells because its never maintained by the teenage staff that would rather sit on their phones. read more

So, upon first entering this fitness establishment I was pretty impressed by what I saw. I'll start with the good about this place. It has everything you need to do a workout. The locker rooms are clean. The sauna is nice and hot. I've had a membership now for almost 2 months and have been here a few times so far. There are reasons for the minimal use. The first noticeable thing is that the place is way overcrowded, so much so, that sometimes you have to park in other tenants parking spots all the way on the other side of the mall lot. Even in the early morning is hit or miss because of other members looking at phones on the free weights equipment or training others and jumping back and forth between them so that you have to wait long periods of time to get a turn on them. So far because of this hit or miss I don't get a full workout in. The second thing is not all of the equipment is functioning properly. I have asked on a couple of different occasions that the cardio bikes closest to the hydro chair be fixed because either the pedals are grinding or the seats on them rock back and forth so bad that you can't enjoy using them. Still no dice on the request. The third thing is that when you use stuff like the bench presses, there is no room for someone to spot you and help with heavier weight training. The equipment is just too close to the walls because of the limited space in the whole fitness center. All in all, I'd have to say that the price of this place is mostly not worth all of the negatives outweighing the positives. Everyone here is paying a lot of money for memberships to be able to use properly working equipment. I'll end this review on a somewhat positive note. The staff and owners are pretty friendly, and always greet everyone with a nice smile and welcome in attitude but, I will probably end up canceling my membership here when the other fitness center I go to gets back to some normal as I don't see any huge improvement coming to Thrive anytime soon. read more

This gym is a good place to work out, but I am appalled by their customer service. Their contracts are vaguely worded and then they will do absolutely everything, including insisting there are things in the contract that aren't, to keep your money. They charged me for an entire year of service even though I came to cancel on the day it was meant to renew and claimed the contract said I had to cancel by a certain date, when it didn't say that at all (it mentions a certain date for monthly payments, not annual fees). After asking for a refund I was told the owner would be in contact with me in the next week. After a month of not hearing anything, I finally called and was told someone would call me back. Instead I got an email (not from the owner) telling me I wouldn't receive a refund. Through a series of emails it was proved to me that the management doesn't actually care one bit and are just after as much money as they can squeeze from you, even when it violates their own contract. I understand it's a business but geez. I don't want to pay for an entire year of a service I am not going to use. Unfortunately it is now too late to contest the charge, so I hope they enjoy the $40 they took from me. I will never attend this gym again and I will never recommend it. And, through all of this, I never actually talked to the owner. They never called (or if they did, they didn't leave a voicemail). Disgusting customer service. What a joke. read more

Equipment is dilapidated. When equipment is broken, for example the pull up machine, it takes weeks if not longer to be repaired. Customer service from management is poor. On the flip side, it is relatively clean. read more

I have been coming to this gym for a few years, and have recommended it to my friends in the past. I very rarely see the owner now, and it seems like a lot of the equipment needs to be repaired! As of this writing we are still under Inslee's mandates for Covid, but at Thrive, you would not know this! I have asked that they permit one person in the sauna at a time, because it is not very large, but was told the owner would probably not want to do this! I have been in the sauna and have left because someone else comes in. Would so appreciate a sign saying one person at a time, and put a 15-20 minute time limit, or set up appointments if that would work better I have appreciated having a nice gym to go to, that is close to home! read more

It's like 10 dollars for a membership, but you get 10 dollar customer service...if you know what I mean. All the young workers are pretty helpful, it's the older ones that'll get ya. When you actually can get into the gym, you can finagle a decent work out. read more

Excellent staff, GREAT kids area. My 3 year old loves to come to the gym with me.

If you have kids who are Not potty trained ( my daughter is in the process of potty training and they let her have a sippy cup) don't take them to this gym because they neglect the children! The employees left my daughter in poop that soaked her pants and left a rash on her private areas ( I have pictures!) And that wasn't the first time. Of course I was upset because they are suppose to notify me and didn't. The owner who is a mother dicided to cancel my membership because she said we have had issues with me about the Kids Club. I told her I couldn't talk and that I was in a hurry to get out the door and she kept repeating herself. So because I made a firm complaint that it's Not ok to neglect my daughter by leaving her in her poop or massive pee, the owner dicided to revoke my membership. I even told her this to her face about her employees leaving my daughter in poop and she just acted like I was the nut. I have never had this kind of behaviour at a gym, never because the employees did their job. Any gym I have gone to they have notified me immediately about my daughter needing to be changed. I will be taking all nessary actions to get the word of about how they have terrible costumer service and how the employees neglect my child that caused physically pain to my daughter and mental to myself. read more

Thrive Community Fitness - Maple Valley - Failed at notifying me she needs changed! Neglect at its finest. Terrible - Gyms Near Me - Maple Valley, Washington

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I rejoined thrive after a couple of years and had an excellent experience with their training staff. The management and business operations are unprofessional. Their billing practice is shady and their processes are outdated and antiquated. read more

I've loved this gym in the past. I posted a 4 star review in 18. I stayed with them through the close down and paid full membership even though they were closed - eliminated 24 hour access etc. all due to covid- not their fault. Recent customer service by the manager has caused me to cancel any contact and recommend any other gym. The owners no longer are involved and it's gone downhill. read more

I only go in the morning/daytime, so keep that in mind. The gym is small - problems that come with small gyms should be expected. . Good things: 1. Enough parking 2. Enough machines 3. Has a dry sauna 4. Has a smoothie bar 5. Has child care 6. People are generally nice and leave you alone 7. If you ask to change the channel on the TV they will usually say yes 8. They have a closet of stuff you can use: medicine balls/kettle bells/balance things, without a personal trainer. . Things that could use some improvement: 1. It is always freezing in there 2. The tanning bed sucks; it's a standing bed and the bulbs are weeeaaakkk read more

I'm surprised to see all these bad reviews. I joined this gym at the end of February 2017 (six weeks ago), have been working out here six days a week, and have had a positive experience overall. --- the pro's --- Cleanliness: The place is very clean, including the showers, the kids' place, and the sauna. The equipment is high-quality and new -- no rusty bars or weight plates or broken machines here! Plentiful equipment: weight plates, dumbbells up to 120 lb, free-standing adjustable benches, big universal-style weight machine, hip-sled leg press, circuit machines, lots of treadmills, elliptical machines, and stationary bikes, trap bar, preacher curl, incline, decline, and flat barbell benches, dip/chin assist machine, progressive box-jump stands, and more. Good value: The price really is low, even factoring in the annual fee. I've certainly paid more -- for less -- at other gyms, including in other states where the cost of living is much lower. Referral credit: For each person you refer who joins the gym, you get a $25 credit. Staff: I had my fitness evaluation (included in membership) with personal trainer Jake yesterday. I was blown away by how helpful and engaged he was. He gave me lots of exercises and stretches to do that I'd never even thought of -- and I've been lifting, and studying lifting, for 20 years -- which were custom-tailored to my needs and goals. We packed a lot into that hour! Also, the front desk staff have always been helpful and friendly, including letting me know when I left my car headlights on (thank you Kayla!). Music: While it's not my favorite (and I usually have my earbuds in), the music here is better than what you hear at most gyms and other businesses in the area. As a musician, this is something I care about. :-) Also, I haven't used it yet but there's an app you can get where you can pick the songs that are played here. Pretty cool. --- the con's --- Limited options for squats: There is only one power rack. This is a problem if you are planning on doing squats (or any other power rack exercise) and have limited time for your workout. Sometimes I have to substitute other exercises. Limited space: If it gets crowded at all in the free weights area, there's no good place to do deadlifts, olympic lifts, barbell rows, etc. Stair-climber: There is no normal stair-climber machine. Fees and policies: They make you pay an annual fee, as well as first and last months' membership fees, up front. Beware of the cancellation policy, whereby they require that you notify them by the 25th (I think it is) of the month if you want to cancel (they did tell me about this explicitly when I joined, BTW). Also, note that in order for the $25 referral credit to take effect, you have to actively tell them what you want to apply it to. TV's: (Maybe this is a pro for some people...) Every cardio machine has a built-in TV right in front of your face. I find this to be annoying, as I never watch TV and would rather look straight ahead at the trees outside while I do cardio. So I just close my eyes and enjoy the music coming from my earbuds. :-) --- FYI --- I have not used the tanning bed, taken any classes, or utilized the smoothie bar at this gym. So I can't speak to these. I've only ever been here between 10am and 6pm. I usually work out in the early afternoon to avoid the crowds that come later. These aren't necessarily pros or cons, but it's worth mentioning that: 1) there is no family membership option, so each person's membership is processed individually, and 2) there is no discount option for paying multiple months up front, as I've seen at most gyms. I've been part of quite a few (twelve, if I remember correctly) gyms throughout my life. I've never hired a personal trainer or taken classes, and have always done self-directed workouts that emphasize bodybuilding, powerlifting, and cardio, in that order. So this is my perspective in writing this review. read more

Gym is fine, however beware of there hidden fee's and contract obligations. They are so desperate for your money they make you give an extra 30 day notice if you want to cancel. I canceled in February 28th and they are charging me for march. I will of course dispute the charges with my bank but what a hassle. Also wouldn't let me cancel over the phone I had to come in person or write a letter. There is clearly no customer service if you want to cancel. I spoke with the manager and he didn't care and clearly not the gym it was when I signed up. I supported them all through Covid and this is the thanks I get. read more

I have been a member at this gym for a couple years, and I can say: it's going downhill :/ They routinely close down at unscheduled times. Most recently, a sign on the door promised the gym would be open when a power outage was over, yet power had been restored hours ago and the gym was locked. This is an addition to (not visibly pre-announced) staff meeting closures, routinely closing a few minutes before the posted hours (meaning I can't get in 5 minutes in the sauna, or one set of deadlifts), and an already reduced schedule (for instance, they're now open Sat/Sun until 3 PM). I hate to leave a review like this, since the childcare staff is great, but Thrive's new management seems pretty intent on cutting every corner they can. read more

I agree with the other posts that this gym is pretty great, however, I just signed up this week and I feel like the Manager,Tanya, was so distracted and frantic that she didn't even care if I existed. I wasn't asking for much, just my questions answered and she basically passed me off on to someone else. My membership comes with a 1 hour consult and additional monthly training and she didn't even offer to schedule me in. I guess since I am new to the gym experience, I expected someone to help me set up what my membership pays for, but Tanya expects you to do that all on your own. Additionally, when I talked to her directly about some concerns I had, she treated them as invalid and again I felt like she was too busy to even "hear" what I was trying to say. Then today when I told the gal at the front counter that I was seriously considering cancelling my membership and how could I directly contact Tanya she said via email but that she gets so many emails it would probably take her a long time to respond. So I gave her my number and haven't heard anything. Because the classes and instructors are awesome (thus far) I will continue my membership a bit longer. I guess I won't hold my breath on expecting the Manager to communicate with a bit more empathy and or professionalism. I don't know that she should be in a customer based industry. 4 days later - still no call from manager. Took morning Pilates class yesterday and all the ladies were besties so they talked the whole time. Instructor started 10min late bc she was talking then ended 15 min early so she could have a body builder come and pose for the class. WTH! read more

Gym is really small (feels like salmon piling all in.) Needs more mirrors from top to bottom so you can see your form when you lift weights and squat. You can't tell how you are doing when you can't even see yourself in a mirror. Their squat racks are ok. The supported one is fine, but the free standing one is sucky... needs more adjustment holes for different heights. I struggle with the bar either too high or too low and I squat about 185 and that is no good when you are squatting a certain weight. I never have had this problem at any other gym. KIDS CLUB NIGHTMARE I am fit mother who has been taking my child to the gym since she was 3 months old. I have NEVER had a problem with KID CLUB until I went to this small gym. I have worked out at LA FITNESS and 24 HOUR and a couple local small gyms here in WA near Seattle. I am with my in-laws for 2 1/2 months before we move into our house and this is the closest gym near them. Anyways, The first time I went there one of the employees was very disrespectful to me that I was in tears. It happened because I noticed my girl had a full diaper and none of the employees told me about it (they are suppose to let you know about full diapers.) and so I decided to change my pee pot girl right then and there and the employee had a fit and let me know that a 5 year old boy could be looking at my girl sexually.( my 1 now 2 year old.) The girl kept repeating herself and I was in shock! So, now I know I was not suppose to change my girl in the Kids club.. ok get it, but don't say that a little boy is going to look at my girl sexually!! Of course I talked to the owner and she was super sweet, but nothing happened. I just didn't go back for a month 1 month later... I went back in, been going for about 3 weeks got over the situation and today I saw a new employee. she was young and sweet. Until I noticed my daughter was leaking through her pants from poop! I let the young lady know about it and she gave me attitude. I went to change my daughter and she now has a rash on her vagina and butt hole ( it only happens when my child is sitting in her poop.) this should of never happened! I use to work in a KIDS CLUB and they had stricter rules with the employees. I talked to the front desk because there is no OWNER/MANAGER on duty. From what I can tell, the KIDS CLUB is great, until your child poops or has a full diaper. They might not tell you. Or pay attention to your child that you pay 20 bucks a month for them to be in for an hour a day. What I see happening is that the community is getting bigger and the gym will soon be bought out by a big gym like 24 or LA. So maybe this owner is just not giving care in the world because she knows soon a big gym might come around and offer her a lot of money to close it. Sincerely, a pissed of mother a personal trainer a someone who knows a lot about gyms read more

Thrive is the best gym that I have ever been to, I have to say. While no place is perfect, this place has become like my little slice of heaven. The staff is always friendly and helpful. The trainers are always knowledgeable and happy to help. There are always lots of open machines even during the peak hours at the gym. There is a smoothie bar during the staffed hours which are usually until 8pm, after that the service is not available as there is nobody there to make them. The gym is kept amazingly clean all the time which is something that can't be said for a lot of gyms! If you're looking for a place to continue a healthy lifestyle or start one, I definitely recommend Thrive as the place to go! read more

Clean well run facility, great staff with many amenities...parking limited and can be difficult to get intensity into your routine because of membership numbers in mornings and evenings read more

Nice little gym. It's very clean and everyone is respectful and cleans up after themselves. I go mid morning and never have a problem getting a machine. The kids area is cute, and well staffed. I leave my 3 year old in the kids section on Monday and the younger man that's in it at that time is very enaging with my son. He's always playing with him when I go to pick him up and my son never wants to leave. It's nice to be able to work out while knowing my son is having a blast and interacting with new people. read more

I love the smaller community type gym! I hated walking into the 'big box' gym resulting in never going. When I walk into Thrive CF I'm greeted with a smile and a hello by my first name! The classes are great- good variety meeting everyone's preferences. Participated in Biggest Thriver this year- it was fun to have a group workout with a trainer to coach us along our journey! read more

Thrive is an amazing gym with great staff. They have all the equipment necessary for each persons various workout needs. They have classes by excellent instructors The community of people within the gym itself is solid. If you are looking for a great gym to get a good work out in all the while connecting with a great group of people, I highly recommend Thrive! read more

Best gym in the Maple Valley area. I previously worked out at Maple Valley Fitness but it was always so crowded. Thrive still gets crowded at those peak hours but it's bigger with more room, weights, machines, etc. The biggest benefit to Thrive is the 24 hour access membership. I use it because I work graveyard shifts and unlike normal people I'm up at weird times. I love being able to come in at 2am to workout. It's also great for weekend use because all the gyms in the area close at 5pm...but with the 24 hour access at Thrive you can go in later. Super law enforcement friendly here too which I love read more

Great gym! Great childcare!, parents responsible for diaper changes in up to 1 hr but no more than 90minutes for a childcare timeframe which is as most gyms and businesses. We left LaFitness in Covington after we suffered a major theft inside by a non member while exercising. So happy we changed to Thrive, great, clean, secure friendly gym. read more

Thrive Community Fitness - Maple Valley - Always a machine available - Gyms Near Me - Maple Valley, Washington

I have been trying to get hold of Tanya for 3 weeks now, to discuss my account. 2 visits, 2 emails, 4 phone calls...seems she is not there or out of the office, I am hoping that this will catch someone's attention, and that I can finally talk to her. read more

Small but clean-ish facility. Nice juice/smoothie bar. Awful customer service. The desk staff is not trained properly to do essential parts of their job such as membership cancellations and answering basic membership questions. A few months back I had asked what it would take to change my membership to 24 hour access, the answer was "well you would have to re join" next it was "pay the enrollment" and finally "come in and we can change it" okay no too much confusion so I didn't. Last month I went in to cancel my membership and the girl at the desk didn't know how and told me to come back. I was not able to come back in time and they charged me another monthly fee, I asked to have it waved the SECOND time I went in, and was told I should have come in before the billing date. Well I did but the staff wasn't trained. I would not recommend this gym. Spend the extra money and go to a gym with competent staff that will provide customer service and answer questions. read more

Decent gym gets the job done. Small but decent. Changed my last review. This gym is close and convenient. Staff are nice. Please invest in a rotating Stairmaster. Every gym needs one. Would be nice if the 24 hour option was included in your regular memebership and offered at the same price. read more

If it were possible I would have given less than one star rating!! I went to cancel my membership today due to the fact I am moving.the older lady at the front desk was super friendly at first, she was on the phone but set it aside to help me until she found out I was canceling, then her phone call was important and she had to finish up before she could help me ..nice.. then I was informed that as it's after December 25 that not only will I be charged for December but also for January!! This has really been disappointing!! I will not be referring anyone to this gym that has no customer service!! read more

The area has a few small Gyms and this is the best. The equipment options and free weights are brand new and great. I enjoy that there is a sauna as well. The staff is good and they are very community driven, its not just in the name. read more

A great clean gym! The staff is always very helpful and nice. I don't have much experience with a lot of the equipment, I mainly stick to the classes they offer and the treadmill. As far as the classes go they are all really great, the teachers take their time and adjust it for the class so it's never too easy or really hard. I just wished they offered more of them in the evening and on weekends. read more

Very clean gym. I enjoy taking classes here, they have a sauna and tanning! I would recommend others to check it out