Very impressed with this place, Jess helped me out, she was incredible; very informative, kind,…read moreaccommodating and knowledgable. Found the perfect pair of shoes for my strange feet I will be back, thanks Jess! William

Amazing customer service! We arrived around 6:10 PM knowing they closed at 7, but Owen went above…read moreand beyond and helped us all the way until 7:30. He was incredibly patient, knowledgeable, and genuinely wanted to make sure we found exactly what we needed. The entire experience felt welcoming and stress-free. Owen took the time to answer all of our questions and made us feel like valued customers even though it was past closing time. Truly above-and-beyond service!

Ivis was the best sales person I have ever encountered at a retail store. He was so helpful and…read morefriendly! I loved his personality and was lucky to have him help and give his advice. I bought 4 pairs of shoes from him . Thank you ivis

Ashley and Nicole provided exceptional customer service , will definitely be going backread more

This place has a large selection of shoes as well as some socks, shirts, hoodies, and hats…read more It's nice inside.. always clean, organized, and well kept. The staff are great and are more than willing to assist you in your search for the perfect pair of shoes. The prices are good and very competitive. They usually have some sort of deal going on if you buy two pairs... mix and match, or get yourself a couple of pairs of your favorite shoes in multiple colors. They have a wide variety of shoes, including sneakers, running shoes, and even Dr Martens. Tip: Be careful when ordering online. I have large feet. Most of the time, they don't carry my size in the store, requiring me to order them online to be shipped. My last order was a little frustrating. I was considering deducting a star due to this experience, but... I am reviewing this location, not their shipping department or their customer service in another state. I had entered a promo code online for 20% ($40) off the total price if you spend "X" amount of dollars. Which, I added additional items to my cart to reach this amount. For some reason, the discount did not apply. I noticed and contacted customer service immediately. I asked if they could honor the discount and gave them the code but was told, with no hesitation or understanding whatsoever that they would not do that. I then proceeded to ask politely if they might be able to issue a gift card for the difference that I would use on my next order. Sounds fair... right? The answer was No! Needless to say, I was disappointed. Overall, it is a good find. I will be returning!!! Enjoy! #jsho

I've always thought of this place as purely a work shoe location so never come for any other type…read moreof shoe. However, I was in the need of some work shoes, so I stopped by when was quickly reminded upon entering the place that they have all types of shoes, just might be the nicest overall 'brick & mortar' shoe store in the area. The prices are fair, the selection vast, no high-pressure sales people, but they're helpful when needed. The stores paid out well and clean and organized which makes shopping g quick and painless. Also, plenty of parking.

On Sunday afternoon, May 31, I went shopping with my mom at Nordstrom Rack after our trip to…read moreCostco. She wanted to stop by and do some shopping there, so we went together. I browsed through the clothing section, and my mom bought a pair of On sneakers. She absolutely loved them and said they were very comfortable. I looked through a lot of clothes, but unfortunately, I didn't find anything I liked that day, so I didn't end up buying anything. Even so, it was a fun and enjoyable shopping time with my mom. cf) The On sneakers normally cost around $200 - $300, so it was great that she was able to get them for about half the price at Nordstrom Rack.

I visited this clothing store recently and was pleasantly surprised by the huge selection of…read moreclothes for both women and men. There are so many beautiful models, colors, and quality fabrics to choose from. I especially like the dresses here -- the styles are very trendy and elegant. What I didn't like was the long line at the checkout, although there were already four cashiers working, which helped move things faster. There was also a big line for the fitting rooms. However, the staff handled the situation professionally: they called another employee to help organize people for the fitting rooms while the first employee was busy giving out online orders. I also think the store could really benefit from having self-checkout or express checkout lanes. Some customers have carts full of items, while others are waiting in the same line with only one or two things to buy, which makes the wait feel longer. Overall, I left satisfied with my shopping experience. The prices are above average, so I don't come here very often because of that. But I always check the sale sections, and that's where I usually find beautiful dresses for myself. The store also has a great selection of men's clothing. Overall, a stylish store with a wide variety of options and helpful staff.

It is sad to see all of these one star reviews that are complaints from people that do not…read moreunderstand the struggles and restrictions that small businesses had to deal with during COVID and still try to survive. Yes there were limited hours, yes there were delays items as all businesses experienced this, yes there are limited people allowed in the store I am a small business owner and know this struggles of the last year just trying to financially survive and still be there for our loyal customers. Thank you Mag Park and Mikki for always being there when I need to pick up some new shoes and gear. My go to spot!

Great experience got the shoes I wanted and the staff was hella cool definitely recommendread more

Wonderful selection of shoes. Customer service was excellent. The parking lot is a little strange…read morebut after you figure it out you're fine.

LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

I'm really disappointed with my experience at Journeys. I originally purchased a pair of…read moreBirkenstocks for my daughter at the Glendale location, where I was told I had up to a year to return them. Since that store is currently under renovation, I went to the Burbank location to process the return. Unfortunately, the manager there refused to accept them because they showed signs of being worn. My daughter only tried them on briefly after practice, which I didn't think would be an issue based on what I was told at the time of purchase. There was no clear explanation or flexibility--just a flat denial. What's frustrating is the inconsistency. If policies have changed, that should be clearly communicated to customers at the time of purchase. I didn't argue in the store because I didn't want the situation to escalate, but the experience left a bad impression. I expected better customer service and clearer communication between locations.

Unfortunately, the customer service at this place is extremely horrible. In my experience…read moreyesterday, 04/24/2026 in the morning, I visited this location because I needed to return a pair of shoes. However, a woman who works there and was on the morning shift was extremely rude, insisting that the shoes were used when that was not true. I explain to her that never wore the shoes because they didn't fit me, but she kept claiming something that wasn't correct and was being very rude about it. She gave me a towel to "clean" something that wasn't dirty, and she did it in a very disrespectful way. I feel that the way she treated me was not right because I never disrespected her at any moment. They really need to work on their customer service, because this is not how customers should be treated.

Great service, the boot I wanted was not in stock but Linda was very helpful and knowledgeable…read moreabout the specific boot because she herself owned a pair. I've been here many times and the service is always above and beyond!!!

The 5 stars is for the fit and comfort of the shoe brand…read more The service is ok. The shoes are aprox 100/200 each pair. I've been wearing my sandals for at least 5 years - so that's like $40 a year which isn't bad. They are sooo comfortable. I've climbed mountains in Mexico in these sandals. Wide feet, plus size shoes. Shoes for old people- this is where it's at. I'm in hospitality, so on my feet up to 10/12 hours a day. They hella ugly, but super comfortable.

Awful customer service,be warned! I walked in quietly and…read morewent to the back to look at the women's shoes . I personally was excited because I had saved up to buy spring/summer shoes. Long story short the way my happiness was killed in seconds by associate named Amber I believe was insane. Rude comments, snarky responses and when asking for a shoe size she tossed me the untied shoe and said "here you go" and walked away as fast as she could. Everything I said was an eye roll and deep breath, I work in customer service I get it but I was asking to the point questions. I was ready to just get my size and walk out, I didn't even want to try on the shoes. I felt going to another woman in a dominantly male store would be better but absolutely not.

Forgot to take the sensor off my shirt . And act like it was a problem trading it for a fresh one (…read moreold one sat in my truck for 2 weeks and got wrinkled) I was super nice to them I didn't get angry, when I left I told them " thanks for making it right " They just looked at me bad and didn't say anything like "Have a good day " or " thank you" or "my apologies " They acted like I stole it or something and I seen the exact person who bagged it up.

Great service and best product. Special thanks to associate Zack. I bought safety toe boots so…read morelightweight with insoles that makes it soft

Management and their training could be better. They have employees with history of sexual…read moreharassment and also they have policy's that they try to enforce but most of their stores and employees do not follow .