Excellent service today at America's Tire Stevens Creek. All…read morestaff efficient, friendly and helpful. Amazing there is no charge for tire rotation and balance! Highly recommend.

My low tire pressure indicator came on while out and about so decided to stop by to have it…read morechecked. I waited about 25 minutes before someone came over to check the tire pressure. The waiting part isn't a big deal, it's the fact that there were a bunch of workers standing around socializing in the garage rather than working. A worker finally came up however didn't say a word just started checking the pressure. At the end, he told me the tires were fine but that was the extent of his update. Prior to his update, I did hear him and a coworker laugh and mock the other person that had been waiting to have their tire pressure checked. I have been to other locations where they send me a tire report to let me know how the health of my tires are doing and actually have good customer service skills. I have been a long time customer and have purchased tires from various locations. I can say that this location has been the worst one. To the manager of this location, please train your employees better and remind them about professionalism.

I scheduled an oil change appointment for 2pm my car didn't get seen till 4:30 then I got called to…read morethe office for them to tell me they couldn't get the oil filter off and that I'd have to leave it over night for them to finish it in the morning. I was very confused and disappointed then found out the person doing my oil change was about to be off at 5 and couldn't stay late to finish a simple oil change. Paid 38$ to waste my time went home and took the oil filter off myself i really laughed at how easy it was just needing a little muscle which I suppose the men at this auto shop lack. I want a refund and wouldn't recommend anyone going here for an oil change. Just come see me at that point and I'll do it for you

David helped me out today by changing out my tire during my lunch break. I had 2 nails in my tire…read moreand i needed it done today. This eould be the place i would recommend.

This was my second time buying from Stevens Creek Cadillac and honestly, it's the reason I came…read moreback. Kian helped me out and he was just easy to deal with, answered every question I had, didn't try to push me into anything, and was straight with me on the numbers. No long waits, no surprises when it came time to sign. A huge shoutout to Isaac, the GM, you can tell he genuinely puts customer service above everything else. He came over personally to make sure I was taken care of, and it's obvious that mindset trickles down to the whole team. That kind of leadership is rare in this business, and it's exactly why I keep coming back. Thanks again, Kian and Isaac!

The staff is very friendly and efficient they really go above and beyond especially Maria and…read moreDennis they are a great duo. They made me and my son feel very welcome! I'm happy that my family is part of the Cadillac family.

Great customer service! They are very drip and answered all my questions! They speak Chinese too…read more Very honest ppl!

I came here for the first time with my husband to have some work done on his car. When we walked…read moreinto the store it looked clean and appeared very organized. The front desk staff were super nice and welcoming. They were able to give us pricing, availability and also an estimate on how long it would take to have the work done on the vehicle. We were also greeted by the store manager Moe. He was very knowledgeable and polite. We decided to proceed with the services and so we left the car and then sometime later we got a notification that our car was ready to be picked up. We came back to the store and they did a great job! We will definitely continue coming here moving forward for all our vehicle needs! Thank you to the staff at Pep Boys!

If I could give 0 stars I def would…read more I would strongly advise anyone thinking of bringing their vehicle here DONT especially if you are LGBT, but if you need to be sure to get EVERYTHING in writing and make sure you clearly understand what you are authorizing before leaving your car. I brought my GMC Terrain in for a passenger window issue. After waiting approximately five hours, I was told the window needed a new motor and regulator. The quoted repair cost was just under $700 including parts and labor. At first, when they called me to update me on inspection and cost I said I'd need to get it done but was told I would need to leave my car overnight, I couldn't leave my vehicle because I needed to drive home I live 2 hours away. I was told they would reassemble the door, order the parts, and I would receive a text message to authorize the repair before any work moved forward. I called back because I wanted to see if I could purchase the parts myself and have the work done elsewhere. After sitting on hold for about 10 minutes, I decided to get a ride to the shop so I could communicate in person that I didn't want to do it via pepboys. I informed the front desk employee that I would not be proceeding with the repair and would be purchasing the parts myself. She told me she would mark the repair as declined and that they would put everything back together to sit and wait. I sat in the waiting area for approximately 45 minutes before being told by her that because I had initially indicated I wanted the repair completed, the technicians had already disassembled everything and I would now have to pay additional labor to have the vehicle reassembled. This made absolutely no sense to me. I was already paying approximately $100 for the inspection. In my mind, diagnosing a window regulator issue requires disassembly and reassembly as part of the inspection process. I asked them to show me where I had signed or authorized any additional labor charges beyond the inspection. I also asked where I had approved further work, especially considering I never received the authorization text I was told I would get and came in to reject repair post inspection. Instead of addressing those concerns, the conversation quickly shifted away from the actual issue and became about my "lack of respect" toward the front desk employee. The reality is that she initially told me she would mark the repair as declined, but based on everything that happened afterward, it appeared that information was either never communicated or never acted upon. Rather than acknowledging a breakdown in communication, I was made to feel like the problem was somehow my fault. To make matters worse, I was ultimately told not to come back. Trust me, that won't be a problem. Mistakes happen. What matters is how a business handles them. Instead of owning what appeared to be an internal communication failure, this shop chose to argue with a customer, attempt to charge additional labor that was never clearly authorized, and then shift the blame when questioned. If you choose to do business here, keep copies of everything, insist on written authorizations, and do not rely on verbal assurances alone. Also this place needs to have homegirl in the back where she doesn't have to deal with ppl or let her go.. long time employee or not.. you shouldn't be trying to flip anything bc you messed up have some ownership and integrity and own up to mistakes...

Mariela, Miles, Michael, Sam, Aron the all star team!…read more Leading the way was the superstar Mariela, during our process of researching, test driving and buying two cars, she was helping us during the entire process! Super helpful, friendly, professional, and honestly made buying two cars a breeze! Thank you so much Mariela and the super team at Honda Stevens Creek!

Absolutely ridiculous experience at this Honda dealership. I brought my car in for a simple service…read moreappointment and left with missing property and a management team acting like I was stupid for noticing. Right before handing over my keys, I wrapped BOTH of my iPhone chargers together and placed them in the center console. When I got my car back, the newer charger was magically gone while the old one was still there. Then came the gaslighting. Management insisted "no one goes into center consoles" and basically implied I misplaced it myself. Interesting, because the charger didn't grow legs and walk out of my car on its own. If nobody touched the console, how did one charger disappear while the other stayed behind? The most insulting part wasn't even the theft -- it was the arrogant, dismissive attitude afterward. No accountability, no effort to help, just instant defensiveness. Clearly customer trust means nothing here. If you value your belongings, think twice before leaving your vehicle with this dealership.

Friendly Auto Care is my go to if there is any work needed. They are knowledgeable and will get the…read morework done quickly!

Dropped by with no appointment on a Thursday afternoon for some new brake pads and to ask about a…read moreweird noise. They took care of the brakes and found out the drive belt was the source of the noise, my car was ready by the end of the day. Austin and his techs were very easy to talk to.

My parents and I have been coming to this place for YEARS to get our cars fixed. I'm very thankful…read morethat they were able to get my suspensions on my front side fixed in time, as well as any alignment that came with it. Tony, Anh, and Antonio really get the job done at Leader -- they are experts at what they do, so I do not blame them for taking too much of their time to do a diagnostic on the car. They usually give me an estimate as to when the car would be done, but usually, they finish the job way earlier than the estimated time forsure. The price value for their oil changes are probably one of the best in the Santa Clara Valley -- almost cheaper than if you go to competitors like Jiffy Lube or Triple AAA for an oil change. I'll definitely be coming back for more changes on my car in the future -- if you go to Leader you'll be in good hands.

Quick and at reasonable prices, also very friendly family has used them for many, many years…read more Definitely recommend.