Best car buying experience I've ever had. Pete was completely straightforward, honest, professional and personable. The entire team works together to make the buying experience seamless - from appraising my trade in, to the presentation of the new car, the finance team etc. Kudos! What a flawless operation and I couldn't be happier with my new beast of a car! read more

I recently contacted Tom Bell Chevrolet for information on a truck and had the pleasure of working with Jimbo. He was extremely knowledgeable, answered all of my questions promptly, and made the entire process smooth from the start. After driving an hour and a half to the dealership, Maroon welcomed me, showed me the truck, and assisted with gathering my information. Jimbo then finalized the deal professionally and efficiently, while Andrew ensured all of the paperwork was completed accurately and in order. Overall, it was a great experience from beginning to end. I would highly recommend Tom Bell Chevrolet to anyone looking for a truck. Jimbo and the team truly take care of their customers. read more

Beware ! They tell you on the phone what you want to hear to get you there. Most people won't walk away. I have and had No Problem Walking. read more

They keep your car for days! Never call with updates, impossible to get ahold of anyone. Wasn't allowed to come get MY car because Dan wasn't in. Didn't realize it was DAN BELL CHEVROLET! Quoted me over a thousand dollars for unnecessary repairs when all I came in for was an oil change. Oil changes do not take four days. Always an awful experience here, you're better off with a local mechanic. They are money hungry and not helpful. Will NOT be back. read more

Don't bother about thinking of selling your car here, they make you think they could give you a good offer, but then end up giving you the run around and make you wait. Then end up lowballing you by thousands. Ashley in used cars, and different sales reps would call and say they'll speak with sales managers about getting a good offer but then wouldn't call back. Tried texting and calling them back and no answers. Go some place else, don't waste your time. read more

Second time Tom Bell has sealed the deal! Great group of people who really care about making a good deal for you and making sure you leave happy. They are not phony here. They are genuine. We had recently purchased a used 2023 Z71 back in August of 2025 and loved it. Back then we left with a beautiful truck for a fantastic price with a lot of great top of the line features. It hardly seemed used but did have a little over 20,000 miles. We added some upgrades like a bed cover, all terrain tires and running boards but put on another 20,000 + miles. Recently, we had been contacted by several people claiming to be with Tom Bell saying that we could trade in the truck and get something bigger and better and they would meet the Blue Book price. We went down before the 4th of July and the truck they said they had wasn't there but Jorge did his best to show us what we were looking for. He was super knowledgeable about all the different models and each one's unique features. He was incredibly patient and super friendly. The salesmen here are never pushy or intrusive. They are like neighbors and are very easy to talk to. We did not see anything we loved but did want to sit down and see what kind of deal we could get. Even though the deal promised to us in advertisements and promotions had been a thrid party service. Tom Bell honored the match Blue Book deal. We needed a stronger bigger truck to tow our new trailer so we wanted to upgrade if it was worth it to us but we did not want to lose any of the upgraded features of our current Z71. They really listen to you and understand each customer's unique needs. When both the deal and the truck on offer did not wow us Cory stepped in and after just 2 minutes of explaining the entire situation and what we were hoping for and needing he had the team drive around an absolutely gorgeous brand new 2026 Silverado Trail Boss. It looked exactly like our current truck only much bigger and it came with everything we had plus a few more unique upgraded features. It felt like winning a car on a game show when we saw it. We were ready to leave and try another day but Cory made magic happen. In an instant we were super excited and happy by his intervention in the deal. He cut us a tremendously great deal and knew exactly what we needed. He sure knows his inventory! Melvin helped complete all the paperwork for us at our signing same as last year. He is a very cool guy that makes the process crazy fast and easy. They really are a neighborhood local dealership that cares about not just the community but each individual customer that walks on the lot. We will always come to Tom Bell Chevrolet. THANK YOU!!! read more

Tom Bell Chevrolet - NEW truck on the right and our 2023 on the left. It is like having a big brother of our original truck! - Car Dealers Near Me - Redlands, California

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Purchased a truck from here July 4th it needed service already with ac 5 days latter I get my truck back from service another issues one of my tiers squeak like if breaks out going out or something (not a mechanic) but rotors looks rusted out ! My side mirror won't automatically close in. I understand there's policies and rules. Everybody has to go through or warranty, but I feel like I got sold the lemon. I had not even had the car for a month maybe several weeks but hella upet I came again to see if they can help me out but failed again very disappointed!! read more

Do not recommend getting service done here! I went in for a simple service just a oil change, I come to find out when I check my oil the next day to make sure it was at the correct level that my windshield washer fluid cap was broken off/ missing, the fluid spilt all over the engine bay. No one cared to report it to me or let me know I need a new one. Nothing! read more

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There's customer service skills are poor they don't call you back. And they don't really help out the customers with their cars that they just purchased from them. And the problem that we had is something that they did, and they will not correct it. read more

My Traverse had a recall for an a airbag. I called and scheduled an appointment for two days later. When we arrived we were told the airbag wasn't in stock and would be a couple of weeks before it came in. Why didn't they check before they made the appointment? Why didn't they call before we drove all the way there?? read more

One of the best service experiences I've had in a long time. From check in, I o consult to payment. Wait time was as or below what was promised. Service rep was very communicative. Finally found a dealership service department that has high standards! read more

Hate to say this place really disappointed. Came in with honesty and looking for find something reasonable. This place is like a toxic first marriage. They promise you great things and you're met w mediocrity. Did a bait and switch w me and when I called them out. They ran inside to hide. The salesman who helped me blames the floor manager and the floor manager says his boss didn't tell him anything until we got there. Make us leave work early by lying and saying we got approved for the car we wanted and came in to find two lemon cars with bad miles and engine problems and they were NOTHING like what I was looking for. I understand if it would not work out but then lying about it just to get me to come in is absolutely ridiculous. No integrity here, just the bad salesmen they warn you about your whole life. They pride themselves in saying they're a family business, yeah I see why. Because no one takes advantage of you quite like family. So glad I went to. Hyundai! read more

We bought a 2025 Chevrolet Traverse from our salesman John. John was awesome and answered all our questions. He got us the deal we were looking for without a bunch of hassle after we'd driven all the way to Redlands from Menifee to see a different Traverse that turned out to have a huge gash in tge left rear quartepanel. (Redlands Cdjr). We left there disappointed they weren't willing to fix it or work with us. I saw this Traverse on the website and they went and got it for us freshly cleaned and made us a very good deal. Team was very professional and we are happy with our new family car. Thank you read more

Offered a one-time brake fix (new pads and rotors) on a NEW truck.. Brake warranty only lasts 7500 miles.. WOW! Blamed it on not being able to use copper in the brake pads anymore, but why doesn't every new car on the road have loud squeaking brakes??? Brakes continue to squeak from the first day with 'new' brakes. Three service visits and three terrible unsatisfied trips. DO NOT buy from Tom Bell and if you do, DO NOT take your vehicle here for service. Warning: DO NOT purchase any sort of extended warranty/package because you'll be stuck having to take your truck here for all services. Not valid at other Chevy dealerships. read more

Bald headed Sales manager named matt was very disrespectful and aggressive. If i didnt have my family with me i forsure would have fought him. And for him to act that way when we are negotiating is crazy. Horrible service there. If your big on customer service, that would be the last place to go. read more

Avoid this place like the plague if you can help it. They tried to charge me over $900 for breaks, over $1k for a 100,000 mile tune up, $1,600 for a bad ballast (I purchased one online for $49) for my driver side headlight and another handful of "recommended" maintenance services that totaled over $6k! Not only will I not be taking my Chevy here again, sadly I will not be purchasing another Chevy. Ever. Again. So disappointing how they are trying to shake down honest American people. I'm warning everyone I know. read more

Extremely Disappointing Service Experience at Tom Bell My recent experience at Tom Bell's service department was extremely disappointing. I initially brought my vehicle in for a routine oil change and was told by Brian (service advisor) that there might be an oil or transmission leak. We agreed to bring the car back on a weekday so a technician could properly inspect it. What followed was unacceptable. It took over a month for the dealership to return our vehicle. When we finally got it back, the interior was filthy and our floor mats had been rolled up and thrown inside the car. There's far more that happened throughout this frustrating process, but I'll spare the details. Bottom line: if you're expecting fast, respectful, or even remotely professional service from Tom Bell's service department--don't. I would not recommend this place to anyone looking for quality automotive care or customer service. read more

There are many joys and highs in life Births. Weddings, job promotions, buying a new car. We have had the recent pleasure of buying a New Car at Tom Bell Chevrolet. Brandon Horton , Sales Manager...and Justin Guthrie, Sales Associate gave us "bumper to bumper" experience for this event. From initial meet and greet. Presenting car purchase options and finally finding the ideal Car..was the ultimate satisfaction. My wife and I extend great appreciation to Tom Bell, Brandon and Justin for our new Equinox. read more

money hungry thief's!!. do not send your car here unless you want shotty work. please review my 571$ "BRAND NEW RIM" i really am very disappointed with the lack in care i received from EDDIE. he was extremely rude when i voiced my frustration with their company/the work they provide. don't work in customer service if you can't work with customers. he didn't want to take any accountability and tried to place blame on everyone else.... two visits later & my car still is not acceptable... review the photos of my brand new rim and let that speak for itself... they even tried to say "maybe" it got damaged in transportation. why would there be red curb paint if it got damaged in transportation?! and why would you paint over the black if it happened during transportation. they really tried to put a used rim on my car and pass it as new. currently putting together a portfolio to send the the BAR in regards to there work/care. i hope they are HEAVILY investigated. cassandra has been the only saving grace in this situation and i truly appreciate her. i will follow up when i finally finish my terrible experience with them to let yall know how they did.... headed back there for a third time in 1 week tomorrow..... completely unacceptable. read more

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Had an appointment for an oil change was minutes early the lady at the table like to give additude i have had words with her before. The guy was with other people and I had to wait for that person someone else could not help me. When he finally was fone it was 10 minutes late. I will never go back with that customer service if I was late they would refuse my service. read more

A shout out to Dan and the service team! I had my 2017 Corvette GS CE in for an oil change. The team identified my alignment was off and my front shocks were leaking. Picked up my beauty today and she feels like a brand new car! Outstanding job and my appreciation to the Tom Bell service team! Cheers read more

Tom Bell Chevrolet - 2017 Corvette Grand Sport Custom Edition - Car Dealers Near Me - Redlands, California

Bought a car here recently and the buying experience was great. That being said the service side of this place is extremely disappointing. I had an appointment to drop off my vehicle for paint/clearcoat correction on the gas cap panel only. I show up a few minutes early and walk up to the dealer side. This is my first (and only) time taking my vehicle for service here and was unaware I had to go to the opposite side of the building. One of the salesmen explained this to me and I was grateful for the directions. I get to the service side and park my vehicle. Walk right up to one of the service employees and tell him i'm here for an appointment. He looks at me almost confused and directs me into the service offices. I walk in, there is only one person already helping a customer so I walk to the service/parts counter. I tell the employee about the appointment and he hits me with "oh if it's for bodywork or paint it's a different location". I immediately get confused because on the confirmed appointment information sent through email and text both show this same address. He told me to go ask another service worker to see where i'm actually supposed to go. Needless to say I just walked out. Its not worth leaving my car here for them to attempt the correction that's not even guaranteed to come out proper. After reading some of the other reviews it seems this dealership needs help in the service department. Sales side is great. read more

I called ahead and had an appointment with Joseph. When i arrived and shared what I was searching for. I was shown vehicles that were the opposite of what I said.. Totally turned me off to wanting to spend any more time there. I was funded and ready to buy.. I wanted to buy local.. I found a car 50 miles away.. Thank You Tom Bell.. Maybe have staff that are approachable and listen to the person that is dreading the experience already. read more

I would not recommend Tom Bell Chevy in Redlands at all. I called in to get a part for my Suburban, and the lady on the phone told me it would be $95 and that they had it in stock. When I asked why the same part was only $55 at the dealership in San Bernardino, she responded, "That's our price. If it's cheaper there, you can get it from them." Honestly, that was all I needed to hear. I spent $4 on gas to drive to San Bernardino, where I got the part for half the price. Best $4 I've ever spent. I won't be buying anything from Tom Bell Chevy with customer service like that. It's really disappointing when a dealership is so dismissive and doesn't even try to keep a customer happy. Wouldn't trust them with any of my business. read more

Get ready for your call to be answered by a very creepy Artificial Intelligence receptionist named "Alex" who doesn't explain to you from the get-go that it is Artificial Intelligence. At first I thought Alex was rather slow, or even a little bit drunk, and then it dawned on me that I was forced to interact with a machine instead of a living, breathing person. I flat out asked, "Is this a person, or AI?" and I got a very cheerful explanation about "Alex" being AI. All I could think about was the movie "2001" and Hal saying, "I'm sorry Dave." Ugh. THIS is customer service?! If this is how this dealership treats potential customers who call, I'll go somewhere else. I hung up and found another dealership where a friendly and upbeat PERSON answered the phone. read more

The salesman kept in touch till I got the deal I wanted, everyone was very helpful and friendly, I would recommend to anyone.

Took my Camaro in on Friday and it took 45 minutes for them to even start despite an appointment. They quoted me $1200 worth of work needed doing, brake fluid, transmission fluid, etc pretty simple stuff. To change the transmission fluid alone was going to cost me $600, so I just had an oil change and left. I went straight to Pep boys who did the transmission for $302 so half price. I'm annoyed that they absolutely tried to rip me off, but also can't understand why they seemed happy to let me leave with just an oil change. I guess they are trawling for people who just don't know better? read more

Just purchased a brand new C8 Z06 from Tom Bell and they were amazing through the whole process. I highly recommend going to Pete, lots of knowledge on every vehicle and just a great guy. Very quick and easy process, could not be happier with the experience and the car. read more

I've tried to trust and rely on Tom Bell, but each service becomes worse and worse. Terrible communication, unorganized, takes a long time to service anything and does not offer a shuttle after 12. An oil change should NOT exceed an hour, let alone 4 hours. Workers aren't on the same page, each quoted me different amounts. They scheduled me an appointment, where someone from the dealer called me, confirmed appointment and service. When I arrived, they stated they were not gonna have time to do it and that they did not have the part, despite someone confirming the entire appointment beforehand. complete waste of time. Very disappointing as I love my Chevy Cruze and wish to rely on the Chevy to be reliable. read more

Gerald is an excellent service rep. Brought my car in and he was great. No complaints. Very helpful and professional. As a local business owner, I would say that his customer service is top tier. read more

Get rid of AI phone answering. Called Fri. was told to come in and they could put a battery in my car if needed. I asked specifically if battery could be replaced that eve. I was told yes.Drove 1 hr. In rush hr traffic. Got there at 5pm as instructed but was told when I got there they had no mechanic. They offered to take the truck in and check it out the following Mon! This was a huge waste of my 2 hrs. Travel time and it will not happen to me again. Not being able to talk to a person is often counterproductive as this experience was. There are a great number of shops that dont attempt to circumvent personal communication with customers pr frustrate them with AI. Im sure they can service my vehicles also. read more

Tom Bell Chevrolet is not where you want to go if you're looking for good salesmen. With the exception of the first man we interacted with, Billy. Management needs to learn a thing or two about respect and ethics. When trying to discuss a safety hazard with the broken windshield affecting the price, we were told that the price is the price. "Maybe this isn't the truck for you" Maybe Tom Bell Chevrolet just doesn't want to make money... asking top end dollar on blue book but having vision obscuring broken windshield and plenty cosmetic damages should give some flexibility for an 8 year old vehicle. Not only was Jimbo rude and spoke over my husband but didn't have the decency to shake our hands when we could not make the deal work. Just got up from the table and walked away. Instead of thanking us for bringing him potential business or even giving the keys back for our appraisal, he left. Upon going back in to get the keys Jimbo did think it was necessary to discuss the interaction of our conversation with the whole lobby. Super unprofessional, we weren't willing to spend a "little bit more" on a used car and we are glad you forgot to give us our keys so we could see the integrity of your character. Unfortunately for you guys at Tom Bell, there's a 2500 upgrade needing to happen in the family soon too, but they will not be coming your way... If you are not experienced in purchasing a vehicle this is not the place to begin your search. This location is shady and not worth wasting your time. They will try to bully you if you are young and speak down to you. read more

I booked an appointment online for my 2011 Chevy Malibu with Tom Bell Chevrolet of Redlands. I wanted to have my AC an Suspension systems checked. My appointment was confirmed by both email an text, well about 10 minutes later I get a call from the dealership letting me know they wouldn't be able to inspect my car. I was told the service manager implemented a policy not to service cars 10yrs or older. If this is the case they need to fix their booking system so customers don't waste their time booking appointments which are confirmed only to than get canceled. read more

Great people and great service. If your looking for a preowned vehicle or a new Chevrolet looks these guys up.

I really want to like this dealership as it is close by and I like supporting local businesses, but I have been in twice and the same game. I am totally upfront, I explain the situation, that I don't want to waste their time or my time, and I give them an honest price I can pay. I ask for a ballpark price, I can run monthly numbers pretty easy, but instead we ended up waiting for more than an hour and the numbers they finally provide aren't even close to what I told them. I get it, a final number requires running credit, but the dealer knows incentives and msrp, they know their sticker price, they can give a rough estimate sooner and save everyone time. Today was even worse as I came in specially for the current 0% financing and the numbers they showed me were for something else, because the rate was only good on 2024 models and we test drive a 2025. There was a 2024 literally right next to it, and basically the same car, but they couldn't be bothered to tell us this and wanted to run numbers again for a 2024. I didn't bother giving them the time and I doubt I will be back. There are too many other Chevy options. read more

Always come here with Mr.Damon as my service advisor. He is doing awesome customer service and remind what will do next if you need it! read more

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Had a good experience! Devin showed me exactly what I was looking for. Trade i went smooth and they had me in and out! Couldn't ask for a better experience! read more

We had the pleasure of working with Deven and Raymond recently and it was exceptional service! Deven was able to make the deal I wanted for my dream Traverse, he was knowledgeable and worked with me. I would highly recommend this dealership. read more

Jermain Brooks is an amazing individual. Not pushy, lots of information. Definitely will keep our business here

Came to this place due to a engine light on ,they had my car for 8 days paid the fees to find the issues with my car.paid $1900.to fix what the codes where on my car..p.s also paid to find all issues .get my car back than 4 days later engine light came back on .took it back .then they find more issues with the car .more than the first .game me some out rarest number to fix....had me drop my car off waited another 8 days before I got my car back..I did not have them due work with the new found issue ..did not trust them at that point .... read more

Tom Bell Chevrolet - Entry - Car Dealers Near Me - Redlands, California