Should be called "Tom HELL". Make an appt. They keep it for days to look for what's wrong. Plug it in! The computer should tell you! Also, service department now has an automated AI assistant. Just keeps repeating herself. Call to ask for a human - you get a voicemail. Insane!! If I didn't have a Chevy under warranty I wouldn't go there! They suck! Too bad Tom retired...when I was younger we had amazing service there. He retired and it all went down hill. No positive legacy for him. Disappointing. read more

I would like to thank Marlene, our salesperson, who took the time to listen to us and was very helpful throughout the process. Unfortunately, I am giving a four-star rating due to issues with the finance department. Marlene informed them that I didn't want my credit and my daughter's credit to be run, as we were already approved through our bank and had a certified check loan ready. However, the finance person proceeded to run our credit without our permission. When I inquired about it, he dismissed my concerns, saying it wouldn't hurt our credit scores. Additionally, he made us feel rushed when reviewing our contract, and we did not receive a hard copy of either our contract or our credit report. Besides the new Colorado Trail Boss that we purchased, the sales team was aware that we were also interested in trading in our 2022 Z71 Silverado. Due to the negative experience with the finance department, we ultimately decided to go to another Chevy dealership to trade it in. I hope the finance department can receive some training on how to treat their customers better. Overall, I want to extend my gratitude to Marlene--thank you so much! ;) read more

Had are Malibu worked on this week we were having issues with it going into park and from the 1st call the service was excellent. I have to say Hayley has exceptional guest service and because of her we will purchase are next car at this location because if she is an example of the employees we can't go wrong! read more

The service department is terrible, actually "service" should be removed, it's a misnomer. Lack of communication, don't respond to messages left, give false information. Have had to return my vehicle 3 times for the same issue! Get it back and in 2 weeks or less it's towed back for the issue. I've even contacted GMC, to get them involved. Too bad I don't have the option for no stars! read more

Wonderful and welcoming staff. Very professional and trust worthy. Salesman RIcardo V and Brandon from Finance, assisted in purchasing my new vehicle and demonstrated the highest degree of integrity and professionalism, creating a comfortable environment. Big thanks and appreciation. Highly recommended working with these 2 gentleman. read more

Been coming here for a few years but the last month has been terrible, I went in for a leak at the end of November, my truck was there for about a week, the leak was "fixed", the evening I picked it up, my break sensor goes out, I call back and they get me in for a re-check, my truck spends some more time there, when I get a call back I'm told I need to replace my breaks and also that my truck is still leaking, it's spends some more time there again, I finally get it back, some days go by and my check engine light goes on, I take it back for another re-check because according to them it's best to make sure it has nothing to do with the initial problem, I make an appointment for another re-check but im told it had nothing to do with the leak eventhough it still hasn't been checked, I leave my truck overnight again...when I'm called I'm told I have to repair an internal sensor which cost $2000, im charged for a disgnostic when I return, I get my truck back and get second opinion only to be told they can't touch it until the dealer fixes the horrible job they did on the leak. Not sure if this is protocol but it doesn't seem like they put much effort into fixing it, THE SECOND TIME AROUND!!! According to GM the dealer has to fix this, so I'm going back in tomorrow, will be back to give an update read more

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What a great car buying experience! Chance is amazing! Very professional and friendly. Answered all my questions in detail.

My wife and I brought our Yukon in for maintenance, which included an oil change, tire rotation, alignment along with a recall on the third row seatbelt. On top of that, we experienced sporadic transmission slips, which Tom Bell was able to diagnose with an error code, and a software patch was applied. (Welcome to computer cars, ahaha). While the car was at the shop, we also decided to change some cabin filters, as the interior at times, would become stinky - this helped greatly with the smell. Our service advisor was Dan which by the way was very professional, and kept us in the loop. Our tech was Jesse Reyes, which also did a fantastic job on our car. When it came time to pick up our car, I checked in on Yelp and received a discount offer for an oil change. Perfect timing, and it worked a charm! Dan was able to apply to the discount for us. P.S If you're in the market for a car, they have plenty of inventory :) read more

This review is based on the only on the customer service received from Stephanie Martinez at Tom Bell Chevrolet. Stephanie Martinez is rude, and doesn't care about you. If you get her:: I recommend switching people immediately. She answers the phone, and acts like your interrupting her. I called this morning to be argued with, hung up on, and left on hold... and she was completely rude. There are some people that care at Tom Bell, but Stephanie clearly doesn't! read more

Tom Bell Chevrolet - My call log showing I waited, only to hang up.. and call back again. Took 3 times. - Car Dealers Near Me - Redlands, California

The Tom Bell Chevrolet experience was great. I felt the dealership really cared about us and wanted to help us out. The sales associate. Devon was really great. He did not pressure us into anything and let us pick what we wanted and help us to get it. I would definitely go there again when I'm ready to get another vehicle shout out to Tom Bell Chevrolet. read more

We visited Tom Bell Chevrolet today. Was very happy with how we were treated! Thank you Johnny for all your work, Chris for showing us the car and Moises for all the help with getting us through the last part. We cannot say enough . Love our new used car!! read more

Purchased a used vehicle, had a little issue. They were very nice and gave us a loaner until fixed. Unfortunately, the issue was big. I returned the vehicle and spoke to the manager and after reviewing all the records, receipts, they made good on the deal and our family went home a happy camper! We will be back for future purchases! Thank you! read more

My pops bought a new of the lot chevy Silverado from here two years later and at 35 thousand miles under warranty the truck breaks down my pops has parkinsons and does not drive fast at all like same speed same time same Chanel if you know what I mean. Do not buy your vehicle from this place. Why would any vehicle at only 35 thousand miles need to be re read more

I live more than 70 miles away from Tom Bell Chevrolet and they delivered my Colorado ZR2 to my house! I'm in my mid 30s and have purchased 5 vehicles since I've had my license. My experience with Tom Bell was by far the BEST, most convenient, painless, most satisfying car purchase of my life. I had been searching for a specifically equipped Colorado ZR2 in Sand Dune Metallic for about a month. My local dealerships either didn't have one or the ones they had were base models or in random colors. Call it supply chain issues or whatever you want, inventory just isn't what it used to be. Tom Bell had 3 identical ZR2s all with Bose & Navigation, plus the GM Performance intake for the price that other dealerships were marking up base models! I submitted an inquiry online from the convenience of my office and got a call from Jorge within 30mins. Shortly after that his manager Roger called and we got the finance ball rolling. After a brief mix of online forms, phone calls and texts, Kofi from finance called and was able to secure a loan at a rate better than my credit union and with a lower monthly payment than was originally quoted! Roger made an already amazing car buying experience even better by delivering my ZR2 to my home some 70 miles away and dropped it off with a full tank of gas. If that is not the best customer service, I don't know what is. read more

Tom Bell Chevrolet - 2021 Colorado ZR2 in Sand Dune Metallic w/ Navigation & Bose! - Car Dealers Near Me - Redlands, California

Everyone here was awesome very helpful. They made sure all our needs and concerns were met. Got an amazing deal on our brand new Chevy Tahoe. I definitely recommend any friends and family to come here. I would definitely be coming back. Ask for the sales rep, Devon he is your guy. read more

Parts department. I needed a new windshield for my '95 Chevrolet p/u. Originals are no longer available for this year however, Solomon in the parts department recommended a crew that Tom Bell uses. I contacted them and they came to my house and replaced my cracked windshield. Truly professional job and my truck looks fabulous. Thank you Solomon. read more

They are a very professional group of people. My salesman Marone, my financial manager Jermaine, and James helped me get the car right away. It was a very quick and painless process. They are a nice and delightful group. My salesman Marone calls me periodically to check up on myself with the car. He helps me with the car functions. I am very happy with my purchase. Highly recommended. Thank you! read more

I would like to give some appreciation to Gabriel Duron. He was ever helpful and very informative with our vehicle. He answered all the questions we had and always able to make everything go smoothly with our vehicle. Thank you again Gabriel. read more

Billy and James were so helpful and great sales man this our second purchase and we are grateful best quality and best customer service

We purchased a used Suburban from them the other day. Shawn and James went above and beyond to show us this truck. Moises made the financing and paperwork very fast and easy. We live out of area and just happened upon their used inventory on our trip. We will not hesitate to use Tom Bell Chevrolet in the future. If all the employees are like the three mentioned, these folks are amazing. Thank you all!!!! read more

Tom Bell Chevrolet - 2021 Suburban - Car Dealers Near Me - Redlands, California

Even though I didn't get a vehicle today they were so respectful to me and that's what sales should look like not get mad because spelled doesn't buy a car. Overall excellent service my mom has a Chevy from Tom bell and that's why I came she never complain thank you Tom bell! read more

Found a truck my son found online. Ok, mileage ok, on the year... Not too old. Not too run down for his first vehicle. Seemed like a fair price with all things considered. We were assisted by Steve. Negotiations by Mark and handed over to finance JC. Steve is ok sales man. Kinda told us there are some issues but it's after market stuff they don't fix. Mark saw that I had a great credit score but we still are being negotiate as if my score was something to try and overlook. I don't get that. 10.46% interest. Sad. But agreed to. Finance guy was a different story all together found out a week later he quit three days ago. We had been discussing the truck the whole time... I had no idea! We had to drive back there to complete our contract for the finance companies that still requires an interview and proof of employment as part of their loan protocol. This momma is not happy. But, I'll do what it takes. read more

Tom Bell Chevrolet - Car Dealers Near Me - Redlands, California

Don't buy from Tom Bell Chevy!!!!!!! I bought a 2016 Silverado worked out the deal then went to sign paperwork. Was already approved by my Credit union. took home truck then realized that then charged me $599 over agreed price. Called my bank 2 weeks later to find out why has not been added to my account and come to find they canceled contract with my credit union and opened a account with LBS financial without my notice and even sign my name to open said account. I Called and get the run around all the time. So now i have to wait to get my registrations to refinance to my own back. Its very shaddy place BE FOR WARNED ABOUT BUYING FORM HERE!!!!!!!!!!!!! read more

I've been having my Chevy Tahoe Serviced by Tom Bell for years and have recently have had the pleasure of working with Brian Benson. Brian is very knowledgeable and helpful when it comes to servicing and advise for my vehicle. He has great communication skills, he always keeps me in the loop, and his customer service is top notch! I'd definitely recommend Brian to anyone looking to get their GM vehicle serviced. He is honest, up front, and super helpful! read more

Poor customer service I don't RECOMMEND anyone to buy a vehicle from here!!! All vehicles have issues!!! read more

Everyone was super helpful and Chris who showed me the car did an amazing job! The customer service is amazing here and they really work with you! I had two others who helped but can't recall the names. However, they were super friendly and amazing! read more

Tom Bell Chevrolet - Car Dealers Near Me - Redlands, California

Took my car in to get repaired. Nothing was done to it. 3 days later still have the issue I tried to get repaired they charged me 500+ for nothing. Don't buy here. Shit place read more

Tom Bell Chevrolet - Check engine light - Car Dealers Near Me - Redlands, California

I was jume in Tom bell to buy a car they check my credit 750 score they tell me my rate will be 4.50 And we we was ready sign the papers they tell me will be 8.50 rate Also the finance person he look not professional person Not buy this dealer read more

We went to look at and purchase a new Chevy, our sales guy Gerson was awesome, but everything else was crap & we did not purchase a car from here. They tried ripping us off, we have 799+ plus credit scores, mine came back to them at 799, my guys was over 800, and they treated us like we were first time buyers that had no clue. They offered a crazy high payment, on a 23k car. They wanted 429$ / mo for 72 months, plus our 3500$ down payment, if you do the math that is 33k on a 23k car. I don't understand how they can do this to people with a straight face, but we walked away, and they called dus the next day letting us know they got a better deal of $406$/mo for 72 months.. we said no thank you. I contacted another chevy dealership, let them know what we wanted and they obliged, we went to Carson, no gimmicks, it was exactly as we discussed via text and we were in and out without games, with a 417$ payment for 60 months and we are just disgusted with the way this dealership treated us. We now have a new car, from another dealership and did not get taken advantage of. I even sent the sales guy and sales manager their offer, and they didn't respond. I guess they only want to sell to people they can rip off without issue. I would not recommend this dealership, and we will never go there again. We saved a whole year of payments by not settling with these guys, that is over 5k we didn't have to throw away. read more

On August 6, 2022 Saturday. I had a early morning appointment to get my oil changed. The whole process was amazing and smooth. The greeter Laquita ( so sorry if I spelt her name wrong) was a delight! She truly made my day with her spunky energy and great convos. Daniel my assigned advisor was so sweet and detailed with what my Chevy Colorado truck needed. I did get to witness a Mr. Karen ( rude customer) treat the greeter and advisor with disrespect as soon as he pulled up. The service department did not match the rude customers energy and kept everything professional. Professional enough where the customer ended up apologizing for being so rude. I'm definitely bringing my truck for all service needs and truly appreciate everyone at Tom Bell. read more

WARNING!!! Worst service I've ever received! Staff and management are dishonest. If you care about your vehicle by all means avoid this dealership. They will not treat you or your property with respect nor professional care. They will lie to avoid responsibility for poor workmanship. I took my vehicle in to have the blind spot indicator serviced, my service advisor sent me an invoice for $388 for a diagnostic which I approved, the service advisor advised that the rear bumper cover would have to be removed. When I picked my vehicle up four days later the bumper cover and door panel weren't reinstalled correctly. Extremely poor workmanship, gaps in bumper and door panel, missing retainers and screws, they literally threw everything back together, when confronted they denied having removed the bumper. I had to wait almost a half an hour to even talk to the service manger. Service manger brought me into his office attempting to show me camera footage while I'm seated at least 3 1/2 feet away, he skipped and jumped around from camera to camera and told me "no we never removed the bumper", but couldn't find any footage of the car being worked on in a service bay. He then discounted the diagnostic from $388 to $135. I now have to have my rear bumper cover removed, reinstalled and aligned correctly along with the door panel, right side mirror, wheel/ finder liners. Estimated at $1200. Contacted GM and they stated it's a private matter, dealerships are privately owned. Please be aware!! Please also check their g o o g l e reviews for further proof of their negligence, and if you experience poor and unacceptable service from them please report them to the Better Business Bureau. read more

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I recently purchased 2021 Tahoe. I'm extremely happy and definitely recommend contacting Steve or Alicia Morales when in the market for a new car. Foremost, I admittedly am a difficult customer, and I was taking care of my 3 and 4 year old grandkids so the process was especially a challenge for them to help me. I called for info, told them what I wanted and they did all they can to work with me. Alice went above and beyond, stayed hours after closing time for me to return and sign papers and take my new vehicle. Their sale price was better than any area dealer, they gave me a very fair trade in and they definitely own up to their promise to do everything to make sure you are completely satisfied. read more

Tom Bell Chevrolet - 2021 Tahoe - Car Dealers Near Me - Redlands, California

Overcharged for a new starter. Was told my battery was also no good. Tested it and it was perfectly fine. I would not recommend this dealership. read more

We purchased our truck a year ago from Tom Bell Chevrolet in Redlands. We are now having problems with the SHIFT TO PARK message on the dash. It's been an ongoing problem and the reps at this dealership state that we need to pay $250 just for a diagnostic test? The truck is a 2022 new truck? With an issue to turn off the truck with that error reader. I'm not happy with not getting the truck fix. It's not my issue. Lemon law in the making. read more

This place sucks. I tried to purchase a car here and their "help" wasn't helpful at all. One salesman just kept dropping the ball. The other one was rude AF. I had some special circumstances but they could be worked out the very next day. That's exactly what I ended up doing, I took my business elsewhere and walked out with the same make and model for the same price but with 10k less miles on it. Tom Bell must treat his employees poorly and they pass on that same attitude to his customers. Go Elsewhere. read more

I Just had a Great Car Deal with Tom Bell Chevrolet, what an amazing place to do business. Everyone was great, accommodating and just a Great Atmosphere to get business done! Worked with Mike, the gentlemen knew his business, and totally worked with me on my Great Deal! I totally recommend Tom Bell Chevrolet, I know they will give you the best deal, just like they gave me... read more

Tom Bell Chevrolet - Great truck just purchased from Tom Bell Chevrolet!!! Got to Love this Truck!! - Car Dealers Near Me - Redlands, California

My brother dropped his car off for service and received some questionable support, from a lack of communication (who only texts over an invoice without a phone call before or after send) to a crazy amount of quoted expenses to fix his car ($10k). When he picked up his car, he was met with little-to-no conversation except a "What are you going to do with it?" and a "sign here." The lack of professionalism convinces me to never take any of my cars here for service nor ever look to Tom Bell Chevrolet as my dealer of choice when looking for a new vehicle. Do better. read more

They erased my last review because they tried stealing my credit card info from this business in Redlands. I have all the paper evidence not just from this business but my credit card company who caught the fake transaction. So next time you want to take down a review that is REAL, perhaps you should ask the costumer who visited the business next time. The auto mechanic absolutely ate their lunch in my front seat of my Tahoe and left pizza reside all over my seat leather covers as well. The racist bigots even over filled my oil, twice as much as is alotted on my dip stick. They tried to over fill the oil to choke my engine, and since I just had the oil changed at a Valvoline shop and checked it myself before I brought it into this shop, I know exactly who did it. Oops. You got caught fu#*ers! You had my vehicle for almost one month that's over three weeks long. I have evidence and your staff only did one service that was on the service listed by you that I signed off for. So choke on that review Tom Bell Chevrolet. read more

I have nothing but praise for Tom Bell Chevrolet, annet the service. Writer has been a perfect angel, in helping me with my vehicle. She's been my service writer for years now. And recently the rear window on my convertible top on my Camaro was coming loose from the top. And my car warranty had expired, but annet got a hold of General Motors, and told them i get my vehicle serviced there, and that I was a valued customer. annet is the one responsible for having General Motors to replace the top. I actually had on my car at the present time, it wasn't closing properly, and she got a hold of General Motors and had it replaced completely free, And when the rear window started coming loose on my replaced top after the warranty expired, she vouch for me, asking GM to get involved and fixing my convertible top. And she was so successful that General motors agreed with her, they reduce the price dramatically, and only having me to pay a portion of it, for a completely brand new convertible top, and the service manager Jeremy was extremely concerned about my top getting fixed, and Jeremy told me they were going to get General Motors involved in getting this done, along with the general manager at Tom Bell, if you have a Chevy vehicle, I highly suggest you get all your service done with the friendly people and concerned people at Tom Bell, it pays off in the long run, as well as getting your vehicle property serviced,Extremely friendly, kind and courteous and above all very concerned about your vehicle. I wish I could give them more stars. read more

Tom Bell Chevrolet - Car Dealers Near Me - Redlands, California

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I've had my car nearly 8 years and have not had any regrets bringing in 30 mins from my home to get serviced here. Dan is hands down amazing! Thank you service department! read more