I've been working crazy hours and didn't have time to manage this, so they showed up right on time,…read moregot straight to work, and did a perfect job with the AC while leaving the place clean. If you're busy and just want someone who gets the job done right without any headaches, hire these guys.

Huge shoutout to Hugahouse! This is my second time contacting them, and they didn't disappoint…read more This time it was my A/C--and I just can't deal with that. They were super fast, had a great attitude, and offered excellent pricing. Highly recommended.

This company knows what they are doing. They have found problems twice now where no one else…read morecould. Another company was going to charge us more than $5000.00 to replace a motor that was 2 years old. Colonial came right out when I called after 5:00 o'clock and looked at our system. Then came back with the parts needed the next morning and we were in business by 10:00 am for $600.00. We are a business with a special AC system where the equipment should be kept at a certain temp. Awesome!!

The company and the service tech are frauds. The website doesn't exist. Service tech James came to…read moremy residence to "clean," my carpet and left it smelling like an outside dog after it dried. He claimed I paid for a steam clean &,he didn't use detergent?! Do you wash your clothes w/o detergent?? The word clean, means free from dirt. You didn't do that in any of the rooms. 45 minutes in and out. I did it myself and showed him the color of the water tank AFTER He was to have cleaned the carpet. His resolution was to charge another ,$300+ to deep clean, use detergent and deodorizer. This not how you resolve an unhappy customers issue. Buyer Beware!

So James & team are by far the most professional, courteous and responsvie carpet cleaning group…read moreI've ever worked with. I had just moved to Georgia and gotten my phone stolen. Not only did James work with me via yelp message email to get one of his associates out to where I was but he had the associate ready to go the day after the 4th of July. The first time they came out , they were unable to get the hose to my apartment ( due to how far my apartment was from the deck), but James had notified me that he would be sending another associate the very next day with a portable cleaner & longer cord. Carlos ( the 2nd associate) came today, was super professional,friendly and got the job done in less than 30 minutes. I had 2 bedrooms and 2 walk-in closests done and the price was super reasonable. I not only highly recommend them for their services but will use them as my defacto carpet cleaning service.

First reviews are always a little sketch because the reader is probably wondering if the reviewer…read moreknows the service provider personally. Like perhaps some cousins decided to flood him with 5 star reviews lol Well the owner of the company is Shawn. And nooooo I don't know him. I never met him prior to and have no ties to him personally. I simply contacted him as he was referred by another friend and he showed up and did a great job. He has serviced three short term rental apartments for me thus far. At the first visit, he arrived early and cleaned the bedroom carpets and one sofa. At the second servicing, he arrived at 11:20am, followed directions well to get up into the parking deck started the job around 11:32 and was done and packed up by 11:49am. Only had two bedrooms and two closets to do. He's quick, personable efficient and affordable. He doesn't make excuses. He books you promptly; usually for the next day and it's just a really easy .

The technician showed a lack of respect for my home by fetching water from the bathroom without…read moreasking for permission. While cleaning the carpet, the results were only marginally better, which made me feel that the $90 dollars I paid for a room wasn't worth it.

they were doing the service at my job so i called them to check out my new system installed at my…read morehome , great customer service lady took my info they were happy to come out that day and also accommodate my work time called 30 mins in advance showed up and was fixed in less than a hour , these are my guys for life ,ty ,recommended them to my sister and she got the same service

My 80 year old parents called them to come and repair their system. The tech came out and charged…read more250.00 and did NOTHING except tell them is couldn't be repaired. They were quoted 22,000 for a new system. I just happened to call while this was happening and they were in the process of filling out a credit application. I called my brother who lives close by to go and see what was happening. He sent them on their way after paying the 250.00 of course. He called another company ( D & W also in Covington) who simply added freon and it works perfectly. Be warned they will take advantage of older people if given the chance !!! not to mention the service manager and owner will not even return a call.

Do not use this Man. Douglas K. Monroe came to my home to install a garbage disposal. I have a…read morewritten report from a real professional who advised me that the garbage disposal installed was either after marking or used. Mr. Monroe supplied the warranty company Armis and the company he worked through TARP with a picture and receipt of a garbage disposal however it is not the one he installed in my home. After installing the garbage disposal in my house it leaked water onto my floors I had to use mops and large wash towels I got the water from under my cabinet, I called him and he came immediately, I recorded the entire conversation with him from the time he walked into my doors. He advised me the garbage disposal was installed incorrectly and he had to get a part from Lowe's to correct it and would charge me $70.00 to install. Keep in mind he just installed this disposal the day before. After he left I called an appliance professional that I know and told him what Mr. Douglas Monroe had told me. I added him on a 3-way call with Mr. Monroe and recorded the entire conversation. After Jamar spoke with Mr. MOnroe and let him know that what he was telling me was BS Mr. Monroe agreed to come back with the part he purchased from Lowes and install it for free. He came back to my home and installed the part. I have this recorded and I have the receipt that he got from LOWES with his debit card number on it. He is such a Liar. From November 1 until I noticed water on my floors on November 15, his fix had been leaking under my sink and I had to call another company called Mr. V's Appliance to fix the leak. The technician name PETER that came out advised me the garbage disposal was used and could not be fixed and that I would need a new garbage disposal. I have this conversation recorded also. This technician advised my Warranty company that the garbage disposal was used and could not be fixed and they agreed to purchase a new garbage and pay for this company to install which they did. This leak caused the plywood under my sink to buckle. The technician from Mr. V's advised me that the company should have insurance that would repair my plywood since it was caused by the leak from Douglas Monroe however Tarp The appliance professional company that contracts Mr. Monroe advised me that Mr. Monroe told them a different lie. Do not use this Man. He is substandard. He has a bullying personality. I am going to write this review on every source that I can. DO NOT USE THIS LYING, INEFFICIENT man, he will mess up your job and lie to get more money out of you. I have every call with the warranty company recorded also with his company tarp. I have my call log where I called them 15 times and now I have reached out to FOX 5 consumer news to report this travesty inflicted on me. REMEMBER THIS NAME DOUGLAS MONROE. He operated under the name of MONROE APPLIANCE and works through or contracts through different appliance companies. This man needs to stop. I am a retired senior and it is sad that people like this will pry on a senior and cause damage and not own it.

Mr. Monroe responded promptly to my request for help. He was able to come to fix my washing…read moremachine on a Sunday and in the rain. He arrived on time as promised and the service call fee was incorporated into the final cost of repair. I am grateful for his help and the cost was a whole lot less than the cost of a new washing machine. I am pleased that the work could be completed in one visit since he had the needed parts in his well stocked van.

Unfortunately I can't recommend this firm. I do not believe the lack of transparency in their…read morecommunication regarding parts availability (I am carefully selecting my choice of words) and I am totally disappointed with what I consider to be unsatisfactory customer service. My refrigerator was not repaired and my dryer part was not ordered as they told me it was unavailable. I expressed my concerns to the company. My view is they got paid, moved on to another service call opportunity (with a new fee) and I have the impression "they don't care about customers." I don't consider the employee I talked with on the phone as professional... look at the photo of a "piece of tape which was the repair of a dryer button." Question...would you be satisfied? I was told they could not get the part (Kenmore Dryer) because it was unavailable. They advertise on the Internet as working on the Kenmore brand. I contacted two places which had the part in stock. I could write more (especially about the washing machine) but decide for yourself whether to use the company. I learned a $187 lesson...

poor customer service from the tech to management. waited a month for the parts to come in then…read morethey showed up with all the wrong parts. absolutely no customer service or care for the customer. I wouldn't recommend service Max to anyone.

My air duct cleaning has not proven to be effective. I would look for more proven companies to…read moreclean your ducts.

From start to finish this was a pleasurable experience. The technician contacted me within the…read moregiven window and informed he would arrive within 30 minutes. He communicated throughout the entire cleaning process so I was informed about what he was doing, when to schedule the next cleaning and offered updates on what he was finding along the way. Very reasonable price for the work done and look forward to recommending this business and utilizing their services in the future.